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[{"id": 28405, "message_id": " [{"id": 28405, "message_id": "bot_notification_411_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:28.074412", "media_url": null, "media_mime_type": null}, {"id": 28407, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwN0FERjhGRTkxMUExNzI1NzFGAA==", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:29.561883", "media_url": null, "media_mime_type": null}, {"id": 31078, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzQ3NDM0RDQ5MTBDOUVCODk4AA==", "sender": "user", "message_type": "video", "content": "", "created_at": "2026-05-17T17:58:31.102853", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9037/download", "media_mime_type": "video/mp4"}, {"id": 31079, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTQ4M0E4Qjg0M0RGRDEzOTdCOQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] السلام عليكم سي سعدى بخير، كيف صبتينا بخير؟ donc شوف، مزيانة هاد الـ rapport علاش؟ باش كتخلي لي بحال le suivi أنا مع l’assistante، مثلا يقدر يكون كاع ديك مثلا كاع ديك لي rapports اللي طلبوا كاع ديك required human intervention كاملين يطلعوا لي، طان طان طان طان طان بحال هكذا. تاني حاجة، اللي يكون عندي هو شنو كيتسمى؟ و شحال من message جاوب، وشحال من message a reçu. وكان ظن بحال هكذا، nouveau message ولا les messages ولا conversation جديدة ولا des messages كاملين دي قدامين. صافي، je pense هادو هما الحاجات اللي غيكونوا useful. نديروا و ديك ساعة نشوفو شنو قادرين نـ développer ـوا حتى لـ تـ.. داك.. دابا أنا الـ téléphone ما كنخليهش كاع عندي، كيبقى ديما l’assistante، ما كنشوفوش كاع. هكذا غيخليني أنا بحال اللي عندي واحد le suivi عليه، فهمتي كيفاش؟ هادي حاجة مزيانة. صافي، وحاجة أخرى شنو كيتسمى؟ حاجة أخرى ديال هاديك ديال la page عفاك إلا كان ممكن تشوف مع طارق عفاك ديك القضية أنه باش تـ accélérer ـوا باش يبقى يجاوب حتى فديك الـ HTA.", "created_at": "2026-05-17T18:00:00.456873", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9038/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 31545, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-18T13:56:30.884776", "media_url": null, "media_mime_type": null}, {"id": 31547, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=_2448", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟ إذا كنت محتاج تتواصل مع شخص من فريقنا، راه تم إشعارهم وغادي يتواصلو معاك قريبا. واش كاين شي حاجة أخرى نقدر نعاونك بها؟", "created_at": "2026-05-18T13:56:58.255544", "media_url": null, "media_mime_type": null}, {"id": 31554, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlGRTk4NDU0RjA2MUREMTI2RgA=", "sender": "user", "message_type": "text", "content": "eafak brit ndwi m3a chi inssan notif", "created_at": "2026-05-18T13:58:50.031042", "media_url": null, "media_mime_type": null}, {"id": 31557, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlGRTk4NDU0RjA2MUREMTI2RgA=_8038", "sender": "bot", "message_type": "text", "content": "تم إشعار فريقنا بطلبك، وغادي يتواصلو معاك في أقرب وقت ممكن. شكرا على صبرك، وإذا كان عندك أي استفسار آخر، أنا هنا للمساعدة! 😊", "created_at": "2026-05-18T13:59:04.489769", "media_url": null, "media_mime_type": null}, {"id": 31562, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTIyRTFBRTY5MzM0RDM3MEYwMAA=", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-05-18T14:00:58.362958", "media_url": null, "media_mime_type": null}, {"id": 31563, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTIyRTFBRTY5MzM0RDM3MEYwMAA=_9767", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 كيف يمكنني نعاونك اليوم؟ إذا كان عندك أي استفسار أو طلب، أنا هنا للمساعدة!", "created_at": "2026-05-18T14:01:08.714972", "media_url": null, "media_mime_type": null}, {"id": 31566, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU1MjY2NTQ1N0JCOEM1OTAwRgA=", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-05-18T14:01:23.585577", "media_url": null, "media_mime_type": null}, {"id": 31570, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU1MjY2NTQ1N0JCOEM1OTAwRgA=_6763", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-18T14:01:40.626636", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟
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[{"id": 31551, "message_id": " [{"id": 31551, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_249", "sender": "bot", "message_type": "text", "content": "N'hésitez pas à me dire comment je peux vous assister aujourd'hui !", "created_at": "2026-05-18T13:57:20.361912", "media_url": null, "media_mime_type": null}, {"id": 31555, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEJBNTIwQjZDQTY3MkY2OTg4NAA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:58:54.478171+00:00\\nConv: | User: 33766648942\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:58:58.821691", "media_url": null, "media_mime_type": null}, {"id": 31556, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEE2NzZFNEFFNTdBNjJCQjIwMQA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:58:57.369156+00:00\\nConv: | User: 212636680983\\nError: {\"status\":500,\"error\":\"Internal Server Error\",\"response\":{\"message\":\"Connection Closed\"}}\\nPreview:", "created_at": "2026-05-18T13:59:03.723885", "media_url": null, "media_mime_type": null}, {"id": 31558, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:59:12.814499+00:00\\nConv: | User: 212713513339\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:59:18.842287", "media_url": null, "media_mime_type": null}, {"id": 31559, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=_2710", "sender": "bot", "message_type": "text", "content": "Il semble qu'il y ait eu plusieurs erreurs techniques récentes.", "created_at": "2026-05-18T13:59:24.560575", "media_url": null, "media_mime_type": null}, {"id": 31560, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=_5598", "sender": "bot", "message_type": "text", "content": "Je suis ici pour vous aider avec toute question ou besoin concernant nos services.", "created_at": "2026-05-18T13:59:24.615599", "media_url": null, "media_mime_type": null}, {"id": 31561, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=_249", "sender": "bot", "message_type": "text", "content": "N'hésitez pas à me dire comment je peux vous assister aujourd'hui !", "created_at": "2026-05-18T13:59:24.674913", "media_url": null, "media_mime_type": null}, {"id": 31564, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDE4OTkyN0U3MjU2MUY4Q0M5NQA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T14:01:02.785052+00:00\\nConv: | User: 33766648942\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T14:01:08.810947", "media_url": null, "media_mime_type": null}, {"id": 31565, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEwRDQwRTc5N0E1RkZBMTlGRgA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T14:01:13.260803+00:00\\nConv: | User: 212713513339\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T14:01:18.783258", "media_url": null, "media_mime_type": null}, {"id": 31567, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEwRDQwRTc5N0E1RkZBMTlGRgA=_4259", "sender": "bot", "message_type": "text", "content": "Il semble que vous rencontriez des erreurs de connexion fréquentes.", "created_at": "2026-05-18T14:01:26.834715", "media_url": null, "media_mime_type": null}, {"id": 31568, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEwRDQwRTc5N0E1RkZBMTlGRgA=_7619", "sender": "bot", "message_type": "text", "content": "Je suis là pour vous aider avec vos questions ou besoins concernant nos services.", "created_at": "2026-05-18T14:01:26.879712", "media_url": null, "media_mime_type": null}, {"id": 31569, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEwRDQwRTc5N0E1RkZBMTlGRgA=_249", "sender": "bot", "message_type": "text", "content": "N'hésitez pas à me dire comment je peux vous assister aujourd'hui !", "created_at": "2026-05-18T14:01:26.934548", "media_url": null, "media_mime_type": null}]...
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Il semble que vous rencontriez des erreurs de conn Il semble que vous rencontriez des erreurs de connexion fréquentes. Je suis là pour vous aider avec vos questions ou besoins concernant nos services. N'hésitez pas à me dire comment je peux vous assister aujourd'hui ! 😊...
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[{"id": 28402, "message_id": " [{"id": 28402, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwNEE1OEY3NERFMjAxMzcwQ0VEAA==", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-13T03:13:25.304618", "media_url": null, "media_mime_type": null}, {"id": 28403, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTg4QzJDRDkxOEI1N0QyMDM5MgA=", "sender": "user", "message_type": "text", "content": "Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:19.826247", "media_url": null, "media_mime_type": null}, {"id": 28405, "message_id": "bot_notification_411_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:28.074412", "media_url": null, "media_mime_type": null}, {"id": 28407, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwN0FERjhGRTkxMUExNzI1NzFGAA==", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:29.561883", "media_url": null, "media_mime_type": null}, {"id": 31078, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzQ3NDM0RDQ5MTBDOUVCODk4AA==", "sender": "user", "message_type": "video", "content": "", "created_at": "2026-05-17T17:58:31.102853", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9037/download", "media_mime_type": "video/mp4"}, {"id": 31079, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTQ4M0E4Qjg0M0RGRDEzOTdCOQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] السلام عليكم سي سعدى بخير، كيف صبتينا بخير؟ donc شوف، مزيانة هاد الـ rapport علاش؟ باش كتخلي لي بحال le suivi أنا مع l’assistante، مثلا يقدر يكون كاع ديك مثلا كاع ديك لي rapports اللي طلبوا كاع ديك required human intervention كاملين يطلعوا لي، طان طان طان طان طان بحال هكذا. تاني حاجة، اللي يكون عندي هو شنو كيتسمى؟ و شحال من message جاوب، وشحال من message a reçu. وكان ظن بحال هكذا، nouveau message ولا les messages ولا conversation جديدة ولا des messages كاملين دي قدامين. صافي، je pense هادو هما الحاجات اللي غيكونوا useful. نديروا و ديك ساعة نشوفو شنو قادرين نـ développer ـوا حتى لـ تـ.. داك.. دابا أنا الـ téléphone ما كنخليهش كاع عندي، كيبقى ديما l’assistante، ما كنشوفوش كاع. هكذا غيخليني أنا بحال اللي عندي واحد le suivi عليه، فهمتي كيفاش؟ هادي حاجة مزيانة. صافي، وحاجة أخرى شنو كيتسمى؟ حاجة أخرى ديال هاديك ديال la page عفاك إلا كان ممكن تشوف مع طارق عفاك ديك القضية أنه باش تـ accélérer ـوا باش يبقى يجاوب حتى فديك الـ HTA.", "created_at": "2026-05-17T18:00:00.456873", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9038/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 31545, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-18T13:56:30.884776", "media_url": null, "media_mime_type": null}, {"id": 31547, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=_2448", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟ إذا كنت محتاج تتواصل مع شخص من فريقنا، راه تم إشعارهم وغادي يتواصلو معاك قريبا. واش كاين شي حاجة أخرى نقدر نعاونك بها؟", "created_at": "2026-05-18T13:56:58.255544", "media_url": null, "media_mime_type": null}, {"id": 31554, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlGRTk4NDU0RjA2MUREMTI2RgA=", "sender": "user", "message_type": "text", "content": "eafak brit ndwi m3a chi inssan notif", "created_at": "2026-05-18T13:58:50.031042", "media_url": null, "media_mime_type": null}, {"id": 31557, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlGRTk4NDU0RjA2MUREMTI2RgA=_8038", "sender": "bot", "message_type": "text", "content": "تم إشعار فريقنا بطلبك، وغادي يتواصلو معاك في أقرب وقت ممكن. شكرا على صبرك، وإذا كان عندك أي استفسار آخر، أنا هنا للمساعدة! 😊", "created_at": "2026-05-18T13:59:04.489769", "media_url": null, "media_mime_type": null}, {"id": 31562, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTIyRTFBRTY5MzM0RDM3MEYwMAA=", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-05-18T14:00:58.362958", "media_url": null, "media_mime_type": null}, {"id": 31563, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTIyRTFBRTY5MzM0RDM3MEYwMAA=_9767", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 كيف يمكنني نعاونك اليوم؟ إذا كان عندك أي استفسار أو طلب، أنا هنا للمساعدة!", "created_at": "2026-05-18T14:01:08.714972", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام ورحمة الله 😊 كيف يمكنني نعاونك اليوم وعليكم السلام ورحمة الله 😊 كيف يمكنني نعاونك اليوم؟ إذا كان عندك أي استفسار أو طلب، أنا هنا للمساعدة!...
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[{"id": 30917, "message_id": " [{"id": 30917, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAERgUMkEyQzQ5MzNCMzQ4OUI3OThFMjkA", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"advertisement_content\",\n \"evidence\": \"text and promotional graphics related to a financial or business context\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"The image content is non-dental, consisting of advertisement and text\"\n },\n \"recommended_questions\": [\n \"What exactly concerns you most (color, alignment, pain, gums, other)?\",\n \"How long has this been present?\",\n \"Any pain, bleeding, swelling, fever, trauma, or sensitivity?\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-17T13:14:06.639587", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8984/download", "media_mime_type": "image/jpeg"}, {"id": 31546, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDFGNkVENURFQkI5RUQzQkMwOAA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:56:50.231086+00:00\\nConv: | User: 33766648942\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:56:54.871635", "media_url": null, "media_mime_type": null}, {"id": 31548, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:57:08.139219+00:00\\nConv: | User: 212713513339\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:57:14.001931", "media_url": null, "media_mime_type": null}, {"id": 31549, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_5550", "sender": "bot", "message_type": "text", "content": "Il semble que vous rencontriez des problèmes techniques avec des erreurs de connexion.", "created_at": "2026-05-18T13:57:20.251102", "media_url": null, "media_mime_type": null}, {"id": 31550, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_5598", "sender": "bot", "message_type": "text", "content": "Je suis ici pour vous aider avec toute question ou besoin concernant nos services.", "created_at": "2026-05-18T13:57:20.308495", "media_url": null, "media_mime_type": null}, {"id": 31551, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_249", "sender": "bot", "message_type": "text", "content": "N'hésitez pas à me dire comment je peux vous assister aujourd'hui !", "created_at": "2026-05-18T13:57:20.361912", "media_url": null, "media_mime_type": null}, {"id": 31555, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEJBNTIwQjZDQTY3MkY2OTg4NAA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:58:54.478171+00:00\\nConv: | User: 33766648942\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:58:58.821691", "media_url": null, "media_mime_type": null}, {"id": 31556, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEE2NzZFNEFFNTdBNjJCQjIwMQA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:58:57.369156+00:00\\nConv: | User: 212636680983\\nError: {\"status\":500,\"error\":\"Internal Server Error\",\"response\":{\"message\":\"Connection Closed\"}}\\nPreview:", "created_at": "2026-05-18T13:59:03.723885", "media_url": null, "media_mime_type": null}, {"id": 31558, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:59:12.814499+00:00\\nConv: | User: 212713513339\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:59:18.842287", "media_url": null, "media_mime_type": null}, {"id": 31559, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=_2710", "sender": "bot", "message_type": "text", "content": "Il semble qu'il y ait eu plusieurs erreurs techniques récentes.", "created_at": "2026-05-18T13:59:24.560575", "media_url": null, "media_mime_type": null}, {"id": 31560, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=_5598", "sender": "bot", "message_type": "text", "content": "Je suis ici pour vous aider avec toute question ou besoin concernant nos services.", "created_at": "2026-05-18T13:59:24.615599", "media_url": null, "media_mime_type": null}, {"id": 31561, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDI1Qjk0N0U2M0E3RThBRjAxNQA=_249", "sender": "bot", "message_type": "text", "content": "N'hésitez pas à me dire comment je peux vous assister aujourd'hui !", "created_at": "2026-05-18T13:59:24.674913", "media_url": null, "media_mime_type": null}]...
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Il semble qu'il y ait eu plusieurs erreurs tec Il semble qu'il y ait eu plusieurs erreurs techniques récentes. Je suis ici pour vous aider avec toute question ou besoin concernant nos services. N'hésitez pas à me dire comment je peux vous assister aujourd'hui ! 😊...
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[{"id": 28400, "message_id": " [{"id": 28400, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTAyRkRBNUE3OTVDMUQ4N0JDOQA=", "sender": "user", "message_type": "text", "content": "Slmm", "created_at": "2026-05-13T03:13:10.483362", "media_url": null, "media_mime_type": null}, {"id": 28401, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTAyRkRBNUE3OTVDMUQ4N0JDOQA=_7309", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-13T03:13:22.938326", "media_url": null, "media_mime_type": null}, {"id": 28402, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwNEE1OEY3NERFMjAxMzcwQ0VEAA==", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-13T03:13:25.304618", "media_url": null, "media_mime_type": null}, {"id": 28403, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTg4QzJDRDkxOEI1N0QyMDM5MgA=", "sender": "user", "message_type": "text", "content": "Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:19.826247", "media_url": null, "media_mime_type": null}, {"id": 28405, "message_id": "bot_notification_411_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:28.074412", "media_url": null, "media_mime_type": null}, {"id": 28407, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwN0FERjhGRTkxMUExNzI1NzFGAA==", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:29.561883", "media_url": null, "media_mime_type": null}, {"id": 31078, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzQ3NDM0RDQ5MTBDOUVCODk4AA==", "sender": "user", "message_type": "video", "content": "", "created_at": "2026-05-17T17:58:31.102853", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9037/download", "media_mime_type": "video/mp4"}, {"id": 31079, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTQ4M0E4Qjg0M0RGRDEzOTdCOQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] السلام عليكم سي سعدى بخير، كيف صبتينا بخير؟ donc شوف، مزيانة هاد الـ rapport علاش؟ باش كتخلي لي بحال le suivi أنا مع l’assistante، مثلا يقدر يكون كاع ديك مثلا كاع ديك لي rapports اللي طلبوا كاع ديك required human intervention كاملين يطلعوا لي، طان طان طان طان طان بحال هكذا. تاني حاجة، اللي يكون عندي هو شنو كيتسمى؟ و شحال من message جاوب، وشحال من message a reçu. وكان ظن بحال هكذا، nouveau message ولا les messages ولا conversation جديدة ولا des messages كاملين دي قدامين. صافي، je pense هادو هما الحاجات اللي غيكونوا useful. نديروا و ديك ساعة نشوفو شنو قادرين نـ développer ـوا حتى لـ تـ.. داك.. دابا أنا الـ téléphone ما كنخليهش كاع عندي، كيبقى ديما l’assistante، ما كنشوفوش كاع. هكذا غيخليني أنا بحال اللي عندي واحد le suivi عليه، فهمتي كيفاش؟ هادي حاجة مزيانة. صافي، وحاجة أخرى شنو كيتسمى؟ حاجة أخرى ديال هاديك ديال la page عفاك إلا كان ممكن تشوف مع طارق عفاك ديك القضية أنه باش تـ accélérer ـوا باش يبقى يجاوب حتى فديك الـ HTA.", "created_at": "2026-05-17T18:00:00.456873", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9038/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 31545, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-18T13:56:30.884776", "media_url": null, "media_mime_type": null}, {"id": 31547, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=_2448", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟ إذا كنت محتاج تتواصل مع شخص من فريقنا، راه تم إشعارهم وغادي يتواصلو معاك قريبا. واش كاين شي حاجة أخرى نقدر نعاونك بها؟", "created_at": "2026-05-18T13:56:58.255544", "media_url": null, "media_mime_type": null}, {"id": 31554, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlGRTk4NDU0RjA2MUREMTI2RgA=", "sender": "user", "message_type": "text", "content": "eafak brit ndwi m3a chi inssan notif", "created_at": "2026-05-18T13:58:50.031042", "media_url": null, "media_mime_type": null}, {"id": 31557, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlGRTk4NDU0RjA2MUREMTI2RgA=_8038", "sender": "bot", "message_type": "text", "content": "تم إشعار فريقنا بطلبك، وغادي يتواصلو معاك في أقرب وقت ممكن. شكرا على صبرك، وإذا كان عندك أي استفسار آخر، أنا هنا للمساعدة! 😊", "created_at": "2026-05-18T13:59:04.489769", "media_url": null, "media_mime_type": null}]...
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تم إشعار فريقنا بطلبك، وغادي يتواصلو معاك في أقرب تم إشعار فريقنا بطلبك، وغادي يتواصلو معاك في أقرب وقت ممكن. شكرا على صبرك، وإذا كان عندك أي استفسار آخر، أنا هنا للمساعدة! 😊...
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[{"id": 31552, "message_id": " [{"id": 31552, "message_id": "dev_msg_7d36a77d40394151b2666d174c9112bf", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-05-18T13:58:14.911738", "media_url": null, "media_mime_type": null}, {"id": 31553, "message_id": "bot_dev_msg_7d36a77d40394151b2666d174c9112bf_3274", "sender": "bot", "message_type": "text", "content": "Hello 😊 How can I assist you today? Do you manage a clinic or a medical practice?", "created_at": "2026-05-18T13:58:26.849775", "media_url": null, "media_mime_type": null}]...
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Hello 😊 How can I assist you today? Do you manage Hello 😊 How can I assist you today? Do you manage a clinic or a medical practice?...
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[{"id": 27812, "message_id": " [{"id": 27812, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjFCRjVGODdDMkQ1RjI3MgA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-12T14:56:58.108802+00:00\\nConv: | User: 212667071819\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-12T14:57:05.846080", "media_url": null, "media_mime_type": null}, {"id": 27814, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjFCRjVGODdDMkQ1RjI3MgA=_6196", "sender": "bot", "message_type": "text", "content": "Il semble qu'il y ait eu une erreur technique avec la connexion. Je suis là pour vous aider avec vos questions ou besoins concernant nos services. N'hésitez pas à me dire comment je peux vous assister aujourd'hui ! 😊", "created_at": "2026-05-12T14:57:16.355437", "media_url": null, "media_mime_type": null}, {"id": 30914, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAERgUMkEyRTY0NUQwMEYzMkM4MDhGMEEA", "sender": "bot", "message_type": "text", "content": "[Owner sent a message]", "created_at": "2026-05-17T13:12:29.138172", "media_url": null, "media_mime_type": null}, {"id": 30915, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAERgUMkE4MTg4Mjg2MjI2REE0RUM3MkEA", "sender": "bot", "message_type": "document", "content": "", "created_at": "2026-05-17T13:12:46.981389", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8983/download", "media_mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"}, {"id": 30916, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAERgUMkE4NjU2Mzk4RTQ5NzE1RDY2NTYA", "sender": "bot", "message_type": "text", "content": "[Owner sent a message]", "created_at": "2026-05-17T13:13:02.239395", "media_url": null, "media_mime_type": null}, {"id": 30917, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAERgUMkEyQzQ5MzNCMzQ4OUI3OThFMjkA", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"advertisement_content\",\n \"evidence\": \"text and promotional graphics related to a financial or business context\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"The image content is non-dental, consisting of advertisement and text\"\n },\n \"recommended_questions\": [\n \"What exactly concerns you most (color, alignment, pain, gums, other)?\",\n \"How long has this been present?\",\n \"Any pain, bleeding, swelling, fever, trauma, or sensitivity?\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-17T13:14:06.639587", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8984/download", "media_mime_type": "image/jpeg"}, {"id": 31546, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMDFGNkVENURFQkI5RUQzQkMwOAA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:56:50.231086+00:00\\nConv: | User: 33766648942\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:56:54.871635", "media_url": null, "media_mime_type": null}, {"id": 31548, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-18T13:57:08.139219+00:00\\nConv: | User: 212713513339\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-18T13:57:14.001931", "media_url": null, "media_mime_type": null}, {"id": 31549, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_5550", "sender": "bot", "message_type": "text", "content": "Il semble que vous rencontriez des problèmes techniques avec des erreurs de connexion.", "created_at": "2026-05-18T13:57:20.251102", "media_url": null, "media_mime_type": null}, {"id": 31550, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_5598", "sender": "bot", "message_type": "text", "content": "Je suis ici pour vous aider avec toute question ou besoin concernant nos services.", "created_at": "2026-05-18T13:57:20.308495", "media_url": null, "media_mime_type": null}, {"id": 31551, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjdEMTIyREI3NDU1NDlDMAA=_249", "sender": "bot", "message_type": "text", "content": "N'hésitez pas à me dire comment je peux vous assister aujourd'hui !", "created_at": "2026-05-18T13:57:20.361912", "media_url": null, "media_mime_type": null}]...
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Il semble que vous rencontriez des problèmes techn Il semble que vous rencontriez des problèmes techniques avec des erreurs de connexion. Je suis ici pour vous aider avec toute question ou besoin concernant nos services. N'hésitez pas à me dire comment je peux vous assister aujourd'hui ! 😊...
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[{"id": 28397, "message_id": " [{"id": 28397, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTRFODNGNjk5ODYwMzY3REVFRAA=_5858", "sender": "bot", "message_type": "text", "content": "D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:47:45.642260", "media_url": null, "media_mime_type": null}, {"id": 28398, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwOTRBN0NENDNFMzRGODAzNEU2AA==", "sender": "bot", "message_type": "text", "content": "D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:47:47.815575", "media_url": null, "media_mime_type": null}, {"id": 28400, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTAyRkRBNUE3OTVDMUQ4N0JDOQA=", "sender": "user", "message_type": "text", "content": "Slmm", "created_at": "2026-05-13T03:13:10.483362", "media_url": null, "media_mime_type": null}, {"id": 28401, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTAyRkRBNUE3OTVDMUQ4N0JDOQA=_7309", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-13T03:13:22.938326", "media_url": null, "media_mime_type": null}, {"id": 28402, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwNEE1OEY3NERFMjAxMzcwQ0VEAA==", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-13T03:13:25.304618", "media_url": null, "media_mime_type": null}, {"id": 28403, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTg4QzJDRDkxOEI1N0QyMDM5MgA=", "sender": "user", "message_type": "text", "content": "Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:19.826247", "media_url": null, "media_mime_type": null}, {"id": 28405, "message_id": "bot_notification_411_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:28.074412", "media_url": null, "media_mime_type": null}, {"id": 28407, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwN0FERjhGRTkxMUExNzI1NzFGAA==", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Cava\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالمساعد: Hh\nالمساعد: [image]\nالعميل: [image]\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالمساعد: Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊\nالعميل: Ok\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالمساعد: D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊\nالعميل: Slmm\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالمساعد: وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟\nالعميل: Notfier un humain pour me parler", "created_at": "2026-05-13T03:14:29.561883", "media_url": null, "media_mime_type": null}, {"id": 31078, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzQ3NDM0RDQ5MTBDOUVCODk4AA==", "sender": "user", "message_type": "video", "content": "", "created_at": "2026-05-17T17:58:31.102853", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9037/download", "media_mime_type": "video/mp4"}, {"id": 31079, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTQ4M0E4Qjg0M0RGRDEzOTdCOQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] السلام عليكم سي سعدى بخير، كيف صبتينا بخير؟ donc شوف، مزيانة هاد الـ rapport علاش؟ باش كتخلي لي بحال le suivi أنا مع l’assistante، مثلا يقدر يكون كاع ديك مثلا كاع ديك لي rapports اللي طلبوا كاع ديك required human intervention كاملين يطلعوا لي، طان طان طان طان طان بحال هكذا. تاني حاجة، اللي يكون عندي هو شنو كيتسمى؟ و شحال من message جاوب، وشحال من message a reçu. وكان ظن بحال هكذا، nouveau message ولا les messages ولا conversation جديدة ولا des messages كاملين دي قدامين. صافي، je pense هادو هما الحاجات اللي غيكونوا useful. نديروا و ديك ساعة نشوفو شنو قادرين نـ développer ـوا حتى لـ تـ.. داك.. دابا أنا الـ téléphone ما كنخليهش كاع عندي، كيبقى ديما l’assistante، ما كنشوفوش كاع. هكذا غيخليني أنا بحال اللي عندي واحد le suivi عليه، فهمتي كيفاش؟ هادي حاجة مزيانة. صافي، وحاجة أخرى شنو كيتسمى؟ حاجة أخرى ديال هاديك ديال la page عفاك إلا كان ممكن تشوف مع طارق عفاك ديك القضية أنه باش تـ accélérer ـوا باش يبقى يجاوب حتى فديك الـ HTA.", "created_at": "2026-05-17T18:00:00.456873", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9038/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 31545, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-18T13:56:30.884776", "media_url": null, "media_mime_type": null}, {"id": 31547, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU2MUNERTNGNEE2MzlBMUZFMAA=_2448", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟ إذا كنت محتاج تتواصل مع شخص من فريقنا، راه تم إشعارهم وغادي يتواصلو معاك قريبا. واش كاين شي حاجة أخرى نقدر نعاونك بها؟", "created_at": "2026-05-18T13:56:58.255544", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟ إذا كنت م وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟ إذا كنت محتاج تتواصل مع شخص من فريقنا، راه تم إشعارهم وغادي يتواصلو معاك قريبا. واش كاين شي حاجة أخرى نقدر نعاونك بها؟...
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[{"id": 30995, "message_id": " [{"id": 30995, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYzNDYwNDY2FQIAERgUMkE5MERFNDY5OUNFNjE4QjRDNzgA", "sender": "bot", "message_type": "text", "content": "https://docs.google.com/document/d/1cirb3A7yMMIgPf2N4w12fRcnTfUkwnuzjnwvocdF2Y8/edit?usp=sharing", "created_at": "2026-05-17T15:18:11.982329", "media_url": null, "media_mime_type": null}, {"id": 30996, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYzNDYwNDY2FQIAERgUMkFGRENEMjBDRjRBRjM3QzkwMDUA", "sender": "bot", "message_type": "voice", "content": "[Voice message] السلام عليكم، هو السكريبت نورمالمون فيه دُو هوكس (2 hooks) و دُو سي تي اي (2 CTA)، المهم غير دي فراز (des phrases) تقراهم ديفيرامون (différemment). بالنسبة لا لاسين (la scène) ماشي ضروري تبدل ولا شي حاجة، تقدر تكون غير جالسة، تكون غير الباݣراوند (background) شوية سامبل (simple) حيت نقدرو نحيدو الباݣراوند (background). شنو أخور؟ آه بالنسبة لديك لابارتي (la partie) لي فيها \"ici une conversation entre une cliente... un client potentiel et notre système cabinet pilote\"، هاد لابارتي (la partie) هادي سيبحال (c'est comme) واحد الديمو (démo)، دونك غيكون هي كتشوف فالتلفون ديالها بحالي كتشوف أون كونفيرساصيون (une conversation) بين واحد الباسيون (un patient) و السيستيم (le système) ديالنا. هي بحالي كتكون كتدوي مع لاكاميرا (la caméra) و هازة التلفون كتشوف فيه واخا مكينا لا كونفيرساصيون (la conversation) لا والو، حنا فالمونطاج (le montage) غنزيدو لا كونفيرساصيون (la conversation) و داكشي كامل. دونك هي غي بحال كتدوي مع الكاميرا (la caméra) و كتشوف فالكونفيرساصيون (la conversation) بحالي كتقرا أون كونفيرساصيون (une conversation) على الكاميرا إيتسيتيرا (etc). دونك ديك لابارتي (la partie) غي باش تعرفها هي، كبدا من ديك \"ici une conversation entre un client potentiel et notre système\" حتى لمهم راه غتفهم تماك وصافي. بالنسبة مثلا ل لي فراز (les phrases) تحاول مثلا تقول فراز (phrase) موراها فراز موراها فراز، كوم سا (comme ça) حنا فالإيديتينݣ (editing) تجينا ساهلة، ولا إلا جاتها صعيبة زعما ماشي مشكل فهمتي. و تا إلا كان زعما فالمونطاج (le montage) عندها دي فيديويات (des vidéos) مصدقوش مثلا قالت فيهم شي كلمة غالطة و عاودات صححاتها فالفيديو بلا ما تقطع ولا شي حاجة، غير تصيفط لينا الفيديو و حنا غنديرو كولشي، ڤوالا (voilà) زعما ديرها كيملا جاتها ساهلة هي، غير زعما لي فراز (les phrases) يكونو واضحين كلير (clairs) ب... لمهم بلو ريتم (le rythme) ديال... لمهم تآداپطي (s'adapter) على حسابها، إلا كانت شي كلمة جاتها صعيبة ولا معرفاتش تنطقها ولا شي حاجة، تقدر زعما تبدلها فهمتي ماشي ضروري تلتزم ب لسكريبت (le script) مو پغ مو (mot par mot) غير زعما أون جينيرال (en général) يكون هكاك وصافي.", "created_at": "2026-05-17T15:20:47.145393", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9006/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 30997, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYzNDYwNDY2FQIAERgUMkFGOTQyMTIyQzA0NDI1NTcyN0YA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija, including the code-switching into English and French:\n\n\"و أحسن تكون زعما جالسة، زعما تكون كاتريكورديها (recording) وهي جالسة ولا شي حاجة بحال هكا. I guess أحسن. مي (Mais) زعما هي و... زعما اللي رتاحات ليه ديرو. غير الباكراوند (background) ماتكونش مثلاً شي بلاصة ضاوية بزاف ڭاع داكشي فهمتي؟ المهم راه غاتكون هي عارفة فهمتي؟ غير بحال مثلاً هاد الفيديو اللي صيفطات ليا راه مزيانة، بالنسبة ليا أنا مزيانة.\"\n\n**Latin Script version:**\n\"W ahssen tkon zaama galsa, zaama tkon kat-record-iha w hiya galsa wla chi haja bhal hakka. I guess ahssen. Mais zaama hiya w... zaama li rtahat lih ddiro. Gher l-background matkonch matalan chi blasa dawya bzaf ga3 dakchi fhemti? Lmohim rah atkon hiya aarfa fhemti? Gher bhal matalan had l-video li siftat liya rah mzyana, ben-nesba liya ana mzyana.\"", "created_at": "2026-05-17T15:21:26.174590", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/9007/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 31209, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjYzNDYwNDY2FQIAEhggQTVBQzVCQzBBOTcyMERBQkZDRjc3MTE4MEY2NTU0NjMA", "sender": "user", "message_type": "text", "content": "Parfait je transmets", "created_at": "2026-05-17T22:26:38.178764", "media_url": null, "media_mime_type": null}, {"id": 31210, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjYzNDYwNDY2FQIAEhggQTVBQzVCQzBBOTcyMERBQkZDRjc3MTE4MEY2NTU0NjMA_925", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-17T22:27:11.692296", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 28389, "message_id": " [{"id": 28389, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=_893", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:24.998062", "media_url": null, "media_mime_type": null}, {"id": 28390, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwNEIxN0JGNzQ1NkFCOUUxNTFCAA==", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:27.322179", "media_url": null, "media_mime_type": null}, {"id": 28391, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQUY1OUNBRUZGMzgzQTU4MTAzRAA=", "sender": "bot", "message_type": "text", "content": "Hh", "created_at": "2026-05-13T00:59:52.700371", "media_url": null, "media_mime_type": null}, {"id": 28392, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTc5RjQ1RjJGMjZFMzRENzhGNAA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"text and graphics\",\n \"evidence\": \"promotional app screen with text and icons\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image shows non-dental content with no concerns\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-13T01:43:55.537935", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8220/download", "media_mime_type": "image/jpeg"}, {"id": 28393, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU4QUE4M0QxQkIxRjk2Mjg2MwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"app_interface\",\n \"evidence\": \"The image shows a phone app interface with text in French.\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"The image content does not relate to dental concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"app_screen\",\n \"evidence\": \"interface with text and buttons\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image is clearly non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-13T01:44:29.391308", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8221/download", "media_mime_type": "image/jpeg"}, {"id": 28394, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU4QUE4M0QxQkIxRjk2Mjg2MwA=_6573", "sender": "bot", "message_type": "text", "content": "Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:44:51.710174", "media_url": null, "media_mime_type": null}, {"id": 28395, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwQTk1ODExRUQ1RkVGRUFEMTUwAA==", "sender": "bot", "message_type": "text", "content": "Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:44:54.189866", "media_url": null, "media_mime_type": null}, {"id": 28396, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTRFODNGNjk5ODYwMzY3REVFRAA=", "sender": "user", "message_type": "text", "content": "Ok", "created_at": "2026-05-13T01:47:35.523682", "media_url": null, "media_mime_type": null}, {"id": 28397, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTRFODNGNjk5ODYwMzY3REVFRAA=_5858", "sender": "bot", "message_type": "text", "content": "D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:47:45.642260", "media_url": null, "media_mime_type": null}, {"id": 28398, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwOTRBN0NENDNFMzRGODAzNEU2AA==", "sender": "bot", "message_type": "text", "content": "D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:47:47.815575", "media_url": null, "media_mime_type": null}, {"id": 28400, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTAyRkRBNUE3OTVDMUQ4N0JDOQA=", "sender": "user", "message_type": "text", "content": "Slmm", "created_at": "2026-05-13T03:13:10.483362", "media_url": null, "media_mime_type": null}, {"id": 28401, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTAyRkRBNUE3OTVDMUQ4N0JDOQA=_7309", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟", "created_at": "2026-05-13T03:13:22.938326", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام 😊 كيف يمكنني نعاونك اليوم؟
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[{"id": 28386, "message_id": " [{"id": 28386, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=_829", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:36.345309", "media_url": null, "media_mime_type": null}, {"id": 28387, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwMEE3QTRENkJEMkMwMUJENDlFAA==", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:39.132789", "media_url": null, "media_mime_type": null}, {"id": 28388, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=", "sender": "user", "message_type": "text", "content": "Ok", "created_at": "2026-05-13T00:57:15.486270", "media_url": null, "media_mime_type": null}, {"id": 28389, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=_893", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:24.998062", "media_url": null, "media_mime_type": null}, {"id": 28390, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwNEIxN0JGNzQ1NkFCOUUxNTFCAA==", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:27.322179", "media_url": null, "media_mime_type": null}, {"id": 28391, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQUY1OUNBRUZGMzgzQTU4MTAzRAA=", "sender": "bot", "message_type": "text", "content": "Hh", "created_at": "2026-05-13T00:59:52.700371", "media_url": null, "media_mime_type": null}, {"id": 28392, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTc5RjQ1RjJGMjZFMzRENzhGNAA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"text and graphics\",\n \"evidence\": \"promotional app screen with text and icons\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image shows non-dental content with no concerns\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-13T01:43:55.537935", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8220/download", "media_mime_type": "image/jpeg"}, {"id": 28393, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU4QUE4M0QxQkIxRjk2Mjg2MwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"app_interface\",\n \"evidence\": \"The image shows a phone app interface with text in French.\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"The image content does not relate to dental concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"app_screen\",\n \"evidence\": \"interface with text and buttons\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image is clearly non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-13T01:44:29.391308", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8221/download", "media_mime_type": "image/jpeg"}, {"id": 28394, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU4QUE4M0QxQkIxRjk2Mjg2MwA=_6573", "sender": "bot", "message_type": "text", "content": "Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:44:51.710174", "media_url": null, "media_mime_type": null}, {"id": 28395, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwQTk1ODExRUQ1RkVGRUFEMTUwAA==", "sender": "bot", "message_type": "text", "content": "Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:44:54.189866", "media_url": null, "media_mime_type": null}, {"id": 28396, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTRFODNGNjk5ODYwMzY3REVFRAA=", "sender": "user", "message_type": "text", "content": "Ok", "created_at": "2026-05-13T01:47:35.523682", "media_url": null, "media_mime_type": null}, {"id": 28397, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTRFODNGNjk5ODYwMzY3REVFRAA=_5858", "sender": "bot", "message_type": "text", "content": "D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:47:45.642260", "media_url": null, "media_mime_type": null}]...
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D'accord ! Si vous avez besoin de quoi que ce D'accord ! Si vous avez besoin de quoi que ce soit ou si vous souhaitez en savoir plus sur nos services, n'hésitez pas à me le dire. Je suis là pour vous aider ! 😊...
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[{"id": 28383, "message_id": " [{"id": 28383, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=_709", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Avec plaisir ! Vous gérez quel type de cabinet ou clinique ?", "created_at": "2026-05-13T00:45:30.900444", "media_url": null, "media_mime_type": null}, {"id": 28384, "message_id": "3AD1DEFA95722FFAF2F3", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-05-13T00:48:25.460145", "media_url": null, "media_mime_type": null}, {"id": 28385, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-05-13T00:48:26.921936", "media_url": null, "media_mime_type": null}, {"id": 28386, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=_829", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:36.345309", "media_url": null, "media_mime_type": null}, {"id": 28387, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwMEE3QTRENkJEMkMwMUJENDlFAA==", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:39.132789", "media_url": null, "media_mime_type": null}, {"id": 28388, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=", "sender": "user", "message_type": "text", "content": "Ok", "created_at": "2026-05-13T00:57:15.486270", "media_url": null, "media_mime_type": null}, {"id": 28389, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=_893", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:24.998062", "media_url": null, "media_mime_type": null}, {"id": 28390, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwNEIxN0JGNzQ1NkFCOUUxNTFCAA==", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:27.322179", "media_url": null, "media_mime_type": null}, {"id": 28391, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQUY1OUNBRUZGMzgzQTU4MTAzRAA=", "sender": "bot", "message_type": "text", "content": "Hh", "created_at": "2026-05-13T00:59:52.700371", "media_url": null, "media_mime_type": null}, {"id": 28392, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTc5RjQ1RjJGMjZFMzRENzhGNAA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"text and graphics\",\n \"evidence\": \"promotional app screen with text and icons\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image shows non-dental content with no concerns\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-13T01:43:55.537935", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8220/download", "media_mime_type": "image/jpeg"}, {"id": 28393, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU4QUE4M0QxQkIxRjk2Mjg2MwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"app_interface\",\n \"evidence\": \"The image shows a phone app interface with text in French.\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"The image content does not relate to dental concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"app_screen\",\n \"evidence\": \"interface with text and buttons\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image is clearly non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-13T01:44:29.391308", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8221/download", "media_mime_type": "image/jpeg"}, {"id": 28394, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUU4QUE4M0QxQkIxRjk2Mjg2MwA=_6573", "sender": "bot", "message_type": "text", "content": "Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T01:44:51.710174", "media_url": null, "media_mime_type": null}]...
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Si vous avez des questions ou besoin d'aide co Si vous avez des questions ou besoin d'aide concernant nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊...
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[{"id": 27626, "message_id": " [{"id": 27626, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=_8225", "sender": "bot", "message_type": "text", "content": "Merci, Yassine. J'ai transmis votre demande à notre équipe, et quelqu'un vous contactera bientôt. 😊", "created_at": "2026-05-12T01:49:20.476269", "media_url": null, "media_mime_type": null}, {"id": 27745, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwQUVENzVFRDUyNkIwM0IwQjBCAA==", "sender": "user", "message_type": "video", "content": "Platform Link : admin.geniats.site\nLogin Username : Dr_Reda_Apex\nPassword : Apex123456789!", "created_at": "2026-05-12T12:38:37.594714", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8020/download", "media_mime_type": "video/mp4"}, {"id": 27873, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==", "sender": "user", "message_type": "text", "content": "https://admin.geniats.site/setup/c89628de-be68-4699-8d1b-cee094710dc6", "created_at": "2026-05-12T15:06:50.855694", "media_url": null, "media_mime_type": null}, {"id": 27874, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==_5171", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas vous aider avec les informations de connexion ou les liens de plateforme. Si vous avez besoin d'assistance supplémentaire, je vous recommande de contacter directement le support technique de la plateforme concernée. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T15:07:01.189021", "media_url": null, "media_mime_type": null}, {"id": 28382, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-13T00:45:19.865487", "media_url": null, "media_mime_type": null}, {"id": 28383, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=_709", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Avec plaisir ! Vous gérez quel type de cabinet ou clinique ?", "created_at": "2026-05-13T00:45:30.900444", "media_url": null, "media_mime_type": null}, {"id": 28384, "message_id": "3AD1DEFA95722FFAF2F3", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-05-13T00:48:25.460145", "media_url": null, "media_mime_type": null}, {"id": 28385, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-05-13T00:48:26.921936", "media_url": null, "media_mime_type": null}, {"id": 28386, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=_829", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:36.345309", "media_url": null, "media_mime_type": null}, {"id": 28387, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBYzRUIwMEE3QTRENkJEMkMwMUJENDlFAA==", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:39.132789", "media_url": null, "media_mime_type": null}, {"id": 28388, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=", "sender": "user", "message_type": "text", "content": "Ok", "created_at": "2026-05-13T00:57:15.486270", "media_url": null, "media_mime_type": null}, {"id": 28389, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk4RDE1ODY3MjIwRTJFODlBNQA=_893", "sender": "bot", "message_type": "text", "content": "Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-05-13T00:57:24.998062", "media_url": null, "media_mime_type": null}]...
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Super ! Si vous avez des questions ou besoin d' Super ! Si vous avez des questions ou besoin d'informations sur nos services, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊...
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[{"id": 27622, "message_id": " [{"id": 27622, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=_6701", "sender": "bot", "message_type": "text", "content": "Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T01:49:03.577807", "media_url": null, "media_mime_type": null}, {"id": 27623, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio provided:\n\n\"Can you please notify a human? I really need to talk to a human. My name is Yassine.\"", "created_at": "2026-05-12T01:49:05.933149", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7994/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27625, "message_id": "bot_notification_404_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Yassine\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالعميل: https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: Bonjourno\nالعميل: How are tou\nالعميل: Are you good\nالمساعد: Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: [image]\nالمساعد: Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊\nالعميل: [voice]", "created_at": "2026-05-12T01:49:16.874268", "media_url": null, "media_mime_type": null}, {"id": 27626, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=_8225", "sender": "bot", "message_type": "text", "content": "Merci, Yassine. J'ai transmis votre demande à notre équipe, et quelqu'un vous contactera bientôt. 😊", "created_at": "2026-05-12T01:49:20.476269", "media_url": null, "media_mime_type": null}, {"id": 27745, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwQUVENzVFRDUyNkIwM0IwQjBCAA==", "sender": "user", "message_type": "video", "content": "Platform Link : admin.geniats.site\nLogin Username : Dr_Reda_Apex\nPassword : Apex123456789!", "created_at": "2026-05-12T12:38:37.594714", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8020/download", "media_mime_type": "video/mp4"}, {"id": 27873, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==", "sender": "user", "message_type": "text", "content": "https://admin.geniats.site/setup/c89628de-be68-4699-8d1b-cee094710dc6", "created_at": "2026-05-12T15:06:50.855694", "media_url": null, "media_mime_type": null}, {"id": 27874, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==_5171", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas vous aider avec les informations de connexion ou les liens de plateforme. Si vous avez besoin d'assistance supplémentaire, je vous recommande de contacter directement le support technique de la plateforme concernée. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T15:07:01.189021", "media_url": null, "media_mime_type": null}, {"id": 28382, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-13T00:45:19.865487", "media_url": null, "media_mime_type": null}, {"id": 28383, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=_709", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Avec plaisir ! Vous gérez quel type de cabinet ou clinique ?", "created_at": "2026-05-13T00:45:30.900444", "media_url": null, "media_mime_type": null}, {"id": 28384, "message_id": "3AD1DEFA95722FFAF2F3", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-05-13T00:48:25.460145", "media_url": null, "media_mime_type": null}, {"id": 28385, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-05-13T00:48:26.921936", "media_url": null, "media_mime_type": null}, {"id": 28386, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQxREVGQTk1NzIyRkZBRjJGMwA=_829", "sender": "bot", "message_type": "text", "content": "Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-05-13T00:48:36.345309", "media_url": null, "media_mime_type": null}]...
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Content de l'entendre ! 😊 Comment puis-je vous Content de l'entendre ! 😊 Comment puis-je vous aider aujourd'hui ?...
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[{"id": 27619, "message_id": " [{"id": 27619, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello, it's me.\nAnd unfortunately, it's me.", "created_at": "2026-05-12T01:48:14.841358", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7992/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27620, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:48:27.962350", "media_url": null, "media_mime_type": null}, {"id": 27621, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": [\"non_dental_content\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login_screen\",\n \"evidence\": \"text and login elements visible\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image content is non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login screen\",\n \"evidence\": \"text and buttons typical of an application login interface\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image content is non-dental and does not show any dental structures or concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": false,\n \"requested\": []\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-12T01:48:48.377287", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7993/download", "media_mime_type": "image/jpeg"}, {"id": 27622, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=_6701", "sender": "bot", "message_type": "text", "content": "Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T01:49:03.577807", "media_url": null, "media_mime_type": null}, {"id": 27623, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio provided:\n\n\"Can you please notify a human? I really need to talk to a human. My name is Yassine.\"", "created_at": "2026-05-12T01:49:05.933149", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7994/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27625, "message_id": "bot_notification_404_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Yassine\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالعميل: https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: Bonjourno\nالعميل: How are tou\nالعميل: Are you good\nالمساعد: Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: [image]\nالمساعد: Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊\nالعميل: [voice]", "created_at": "2026-05-12T01:49:16.874268", "media_url": null, "media_mime_type": null}, {"id": 27626, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=_8225", "sender": "bot", "message_type": "text", "content": "Merci, Yassine. J'ai transmis votre demande à notre équipe, et quelqu'un vous contactera bientôt. 😊", "created_at": "2026-05-12T01:49:20.476269", "media_url": null, "media_mime_type": null}, {"id": 27745, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwQUVENzVFRDUyNkIwM0IwQjBCAA==", "sender": "user", "message_type": "video", "content": "Platform Link : admin.geniats.site\nLogin Username : Dr_Reda_Apex\nPassword : Apex123456789!", "created_at": "2026-05-12T12:38:37.594714", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8020/download", "media_mime_type": "video/mp4"}, {"id": 27873, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==", "sender": "user", "message_type": "text", "content": "https://admin.geniats.site/setup/c89628de-be68-4699-8d1b-cee094710dc6", "created_at": "2026-05-12T15:06:50.855694", "media_url": null, "media_mime_type": null}, {"id": 27874, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==_5171", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas vous aider avec les informations de connexion ou les liens de plateforme. Si vous avez besoin d'assistance supplémentaire, je vous recommande de contacter directement le support technique de la plateforme concernée. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T15:07:01.189021", "media_url": null, "media_mime_type": null}, {"id": 28382, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-05-13T00:45:19.865487", "media_url": null, "media_mime_type": null}, {"id": 28383, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTlCM0VCMEQ4NkMzQTNERDA2NwA=_709", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Avec plaisir ! Vous gérez quel type de cabinet ou clinique ?", "created_at": "2026-05-13T00:45:30.900444", "media_url": null, "media_mime_type": null}]...
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Bonjour 😊 Avec plaisir ! Vous gérez quel type de c Bonjour 😊 Avec plaisir ! Vous gérez quel type de cabinet ou clinique ?...
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[{"id": 27799, "message_id": " [{"id": 27799, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE1NzExQzUwNTQxMDU1OEY3QzIA", "sender": "bot", "message_type": "text", "content": "Ha mnin scannih svp merci", "created_at": "2026-05-12T14:36:41.334666", "media_url": null, "media_mime_type": null}, {"id": 27800, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE5NTk0NTU4NTk3Q0NFNjZCMjUA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n**Arabic Script:**\n\"ما تسكانيش من ديك appareil connecté حيت ماشي la même chose، تمشي لديك compte، تمشي لـ les paramètres، تمشي لـ compte، تماك كتلقاي plateforme business، تماك فين غاتسكاني.\"\n\n**Latin Script (Arabizi):**\n\"Matskanich men dik appareil connecté hit machi la même chose. Tmchi l dik compte, tmchi l les paramètres, tmchi l compte, tmmak katlqay plateforme business, tmmak fin ghatskani.\"\n\n**Translation (for context):**\n\"Don't scan from that 'connected device' because it's not the same thing. Go to that 'account', go to 'settings', go to 'account', there you will find 'business platform', that's where you will scan.\"", "created_at": "2026-05-12T14:37:02.476628", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8035/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27801, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE2RjJFRERBNkQyNTk3QTFDMUQA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio, which features a mix of French and Moroccan Darija:\n\n**Latin Script:**\n\"Sinon je suis pas sûr annou wach wslk, des fois kisiftou ta message, zaama WhatsApp ktsift lek message ktgoulek kt’atik un lien. Sinon ila ma wslksh tammak fine scanni le QR code.\"\n\n**Arabic Script:**\n\"سينو جو سوي با سور أنّو واش وصلك، دي فوا كيصيفطو تا ميساج، زعما واتساب كتصيفط ليك ميساج كتقولك كتعطيك أن ليان. سينو إيلا ما وصلكش تمّاك فين سكاني لو كي إر كود.\"\n\n---\n**Breakdown of the languages used:**\n* **French:** Sinon je suis pas sûr, des fois, message, un lien, le QR code.\n* **Moroccan Darija:** annou wach wslk (that/if it reached you), kisiftou ta (they also send), zaama (meaning/like), ktsift lek (it sends you), ktgoulek (it tells you), kt’atik (it gives you), ila ma wslksh (if it didn't reach you), tammak fine (there is where), scanni (scan).", "created_at": "2026-05-12T14:37:23.116083", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8036/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27803, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTU4MDA2REY0NkZENDZDNzk5NEExRUI0MkEwMjRFRjMA", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\n\"عرفتي ماما، أنا غاضتني ديك المرا لي كانت ساكنة قدامنا، واحد المرا مسكينة.\"\n\n**Latin Script (Transcription):**\n\"Arfti mama, ana ghadtni dik l-mra li kant sakna gdamna, wahd l-mra maskina.\"\n\n**English Translation (for context):**\n\"You know mom, I felt so sorry for that woman who used to live across from us, such a poor/dear woman.\"", "created_at": "2026-05-12T14:41:04.455890", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8038/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27804, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTU4MDA2REY0NkZENDZDNzk5NEExRUI0MkEwMjRFRjMA_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T14:41:44.864074", "media_url": null, "media_mime_type": null}, {"id": 27805, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE3RTI3NkJENTNDODkyRTRFQ0UA", "sender": "bot", "message_type": "text", "content": "Oui c’est bon merci !", "created_at": "2026-05-12T14:41:49.513942", "media_url": null, "media_mime_type": null}, {"id": 27807, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE3Qzg0NUE3M0QwQTlGODVDMUIA", "sender": "bot", "message_type": "text", "content": "[Owner sent a message]", "created_at": "2026-05-12T14:42:21.532628", "media_url": null, "media_mime_type": null}, {"id": 27875, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE0NzgwMjkxNzlCMDZFMTQyNzYA", "sender": "bot", "message_type": "text", "content": "https://admin.geniats.site/setup/c89628de-be68-4699-8d1b-cee094710dc6", "created_at": "2026-05-12T15:07:45.450166", "media_url": null, "media_mime_type": null}, {"id": 27879, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkEyMDhCRTdDOUNGMUNGQzg2MzcA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio in Moroccan Darija, which includes several loanwords from French and English:\n\n\"واحد القضية، إلا كان الواتساب ديجا كونيكطي مع بي سي ولا شي حاجة خرى، خاصك تعاود تكونيكطيه، حيت نورمالمو هاد الكونيكسيون مع ميطا بحال هي كاتفيريفي كاع لي كونيكسيون لقدام وكاتحيدهوم، دونك ضروري خاصك تعاود تكونيكطيه إلا كنتي مع شي لوجيسيال إيتسيتيرا، وحتا هاد الليان لي صيفط ليك حاول تكونيكطي معاه كوم سا يعاود يتكونيكطا.\"", "created_at": "2026-05-12T15:08:20.732195", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8081/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27883, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE1M0Y4M0VDQjA2OTM3OTQ3ODcA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:**\n\"نورمالمو هاداك الـ QR غادي تسكانيه بحال اللي كاتكونيكطا مع واتساب ويب ولا شي حاجة أخرى... ماشي بحال اللي قلت ليك... ماشي بحال لا فيديو اللي صيفطت ليك.\"\n\n**Latin Script (Darija/French/English mix):**\n\"Normalement hadak l-QR ghadi t-scannih bhal lli kat-connecta m3a WhatsApp Web wlla chi haja khora... machi bhal lli gult lik... machi bhal la vidéo lli seft lik.\"", "created_at": "2026-05-12T15:09:06.917927", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8084/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27885, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTVGQjIzNzcxN0NBNkJFN0I3N0Y2MTYwRTA1MTdFOEUA", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio:\n\n**Arabic Script:**\nو داكشي، أنا دابا عرفتي كان الواتساب مكونيكطي مع اللوجيسييل، مشى كلشي. دابا شنو الحل؟\n\n**Latin Script:**\nWa dakchi, ana daba 3rafti kan l-WhatsApp m-connecté m3a l-logiciel, mcha kolchi. Daba chno l-7al?\n\n**Translation (for context):**\n\"And that's it, you know, WhatsApp was connected to the software, and everything is gone. Now, what's the solution?\"", "created_at": "2026-05-12T15:20:28.619786", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8086/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27886, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTVGQjIzNzcxN0NBNkJFN0I3N0Y2MTYwRTA1MTdFOEUA_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T15:20:56.632010", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 27617, "message_id": " [{"id": 27617, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=", "sender": "user", "message_type": "text", "content": "Are you good", "created_at": "2026-05-12T01:45:29.287733", "media_url": null, "media_mime_type": null}, {"id": 27618, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=_1444", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?", "created_at": "2026-05-12T01:45:41.593370", "media_url": null, "media_mime_type": null}, {"id": 27619, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello, it's me.\nAnd unfortunately, it's me.", "created_at": "2026-05-12T01:48:14.841358", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7992/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27620, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:48:27.962350", "media_url": null, "media_mime_type": null}, {"id": 27621, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": [\"non_dental_content\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login_screen\",\n \"evidence\": \"text and login elements visible\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image content is non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login screen\",\n \"evidence\": \"text and buttons typical of an application login interface\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image content is non-dental and does not show any dental structures or concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": false,\n \"requested\": []\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-12T01:48:48.377287", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7993/download", "media_mime_type": "image/jpeg"}, {"id": 27622, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=_6701", "sender": "bot", "message_type": "text", "content": "Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T01:49:03.577807", "media_url": null, "media_mime_type": null}, {"id": 27623, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio provided:\n\n\"Can you please notify a human? I really need to talk to a human. My name is Yassine.\"", "created_at": "2026-05-12T01:49:05.933149", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7994/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27625, "message_id": "bot_notification_404_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Yassine\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالعميل: https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: Bonjourno\nالعميل: How are tou\nالعميل: Are you good\nالمساعد: Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: [image]\nالمساعد: Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊\nالعميل: [voice]", "created_at": "2026-05-12T01:49:16.874268", "media_url": null, "media_mime_type": null}, {"id": 27626, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=_8225", "sender": "bot", "message_type": "text", "content": "Merci, Yassine. J'ai transmis votre demande à notre équipe, et quelqu'un vous contactera bientôt. 😊", "created_at": "2026-05-12T01:49:20.476269", "media_url": null, "media_mime_type": null}, {"id": 27745, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwQUVENzVFRDUyNkIwM0IwQjBCAA==", "sender": "user", "message_type": "video", "content": "Platform Link : admin.geniats.site\nLogin Username : Dr_Reda_Apex\nPassword : Apex123456789!", "created_at": "2026-05-12T12:38:37.594714", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8020/download", "media_mime_type": "video/mp4"}, {"id": 27873, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==", "sender": "user", "message_type": "text", "content": "https://admin.geniats.site/setup/c89628de-be68-4699-8d1b-cee094710dc6", "created_at": "2026-05-12T15:06:50.855694", "media_url": null, "media_mime_type": null}, {"id": 27874, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODlCOTM4QTRFQTM1MTc2QkVBAA==_5171", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas vous aider avec les informations de connexion ou les liens de plateforme. Si vous avez besoin d'assistance supplémentaire, je vous recommande de contacter directement le support technique de la plateforme concernée. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T15:07:01.189021", "media_url": null, "media_mime_type": null}]...
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Je suis désolé, mais je ne peux pas vous aider ave Je suis désolé, mais je ne peux pas vous aider avec les informations de connexion ou les liens de plateforme. Si vous avez besoin d'assistance supplémentaire, je vous recommande de contacter directement le support technique de la plateforme concernée. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir ! 😊...
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[{"id": 27812, "message_id": " [{"id": 27812, "message_id": "meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjFCRjVGODdDMkQ1RjI3MgA=", "sender": "user", "message_type": "text", "content": "🚨 Quota error | Bot | OPENAI/gpt-4o\\nAt 2026-05-12T14:56:58.108802+00:00\\nConv: | User: 212667071819\\nError: {\"status\":400,\"error\":\"Bad Request\",\"response\":{\"message\":[\"Error: Connection Closed\"]}}\\nPreview:", "created_at": "2026-05-12T14:57:05.846080", "media_url": null, "media_mime_type": null}, {"id": 27814, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNzEzNTEzMzM5FQIAEhgWM0VCMEEyQjFCRjVGODdDMkQ1RjI3MgA=_6196", "sender": "bot", "message_type": "text", "content": "Il semble qu'il y ait eu une erreur technique avec la connexion. Je suis là pour vous aider avec vos questions ou besoins concernant nos services. N'hésitez pas à me dire comment je peux vous assister aujourd'hui ! 😊", "created_at": "2026-05-12T14:57:16.355437", "media_url": null, "media_mime_type": null}]...
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Il semble qu'il y ait eu une erreur technique Il semble qu'il y ait eu une erreur technique avec la connexion. Je suis là pour vous aider avec vos questions ou besoins concernant nos services. N'hésitez pas à me dire comment je peux vous assister aujourd'hui ! 😊...
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[{"id": 27791, "message_id": " [{"id": 27791, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkFGN0I1QkFGNEUwOTM0N0Y2REYA", "sender": "bot", "message_type": "text", "content": "C’est Mohamed de la part de Dr Haitham", "created_at": "2026-05-12T14:32:00.011445", "media_url": null, "media_mime_type": null}, {"id": 27792, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkEzRTE1QzI0NDczOEE2NjgxRjYA", "sender": "bot", "message_type": "text", "content": "Svp dit moi quand vous etes dispo pour que je vous envoie le Qr code eafak", "created_at": "2026-05-12T14:32:22.535402", "media_url": null, "media_mime_type": null}, {"id": 27794, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTVDRjIwNTcyOTZCQ0E1RkUxNTZCN0JBOTczQURBQjIA", "sender": "user", "message_type": "text", "content": "Je suis disponible marhba", "created_at": "2026-05-12T14:34:47.938595", "media_url": null, "media_mime_type": null}, {"id": 27795, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTVDRjIwNTcyOTZCQ0E1RkUxNTZCN0JBOTczQURBQjIA_7610", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله، مرحبا محمد ! 😊 Je suis là pour vous aider. Pourriez-vous me dire un peu plus sur ce que vous recherchez ou comment je peux vous assister aujourd'hui ?", "created_at": "2026-05-12T14:35:03.791861", "media_url": null, "media_mime_type": null}, {"id": 27796, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkExRjUzMEI1N0MxRTU0MkYyRDQA", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": [\"non_dental_content\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"screen content\",\n \"evidence\": \"QR code and instructional text visible\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"No dental content to assess\"\n },\n \"recommended_questions\": [\n \"Please upload a dental-related photo for assessment.\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-12T14:36:23.517796", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8033/download", "media_mime_type": "image/jpeg"}, {"id": 27797, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkExQzBGMjJFN0Q2RDZGMkM0NzQA", "sender": "bot", "message_type": "text", "content": "Hahowa le qr code", "created_at": "2026-05-12T14:36:27.323906", "media_url": null, "media_mime_type": null}, {"id": 27798, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkEyQjIyMTREMzU5MDJERjk0ODYA", "sender": "bot", "message_type": "video", "content": "", "created_at": "2026-05-12T14:36:38.163656", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8034/download", "media_mime_type": "video/mp4"}, {"id": 27799, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE1NzExQzUwNTQxMDU1OEY3QzIA", "sender": "bot", "message_type": "text", "content": "Ha mnin scannih svp merci", "created_at": "2026-05-12T14:36:41.334666", "media_url": null, "media_mime_type": null}, {"id": 27800, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE5NTk0NTU4NTk3Q0NFNjZCMjUA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n**Arabic Script:**\n\"ما تسكانيش من ديك appareil connecté حيت ماشي la même chose، تمشي لديك compte، تمشي لـ les paramètres، تمشي لـ compte، تماك كتلقاي plateforme business، تماك فين غاتسكاني.\"\n\n**Latin Script (Arabizi):**\n\"Matskanich men dik appareil connecté hit machi la même chose. Tmchi l dik compte, tmchi l les paramètres, tmchi l compte, tmmak katlqay plateforme business, tmmak fin ghatskani.\"\n\n**Translation (for context):**\n\"Don't scan from that 'connected device' because it's not the same thing. Go to that 'account', go to 'settings', go to 'account', there you will find 'business platform', that's where you will scan.\"", "created_at": "2026-05-12T14:37:02.476628", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8035/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27801, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE2RjJFRERBNkQyNTk3QTFDMUQA", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio, which features a mix of French and Moroccan Darija:\n\n**Latin Script:**\n\"Sinon je suis pas sûr annou wach wslk, des fois kisiftou ta message, zaama WhatsApp ktsift lek message ktgoulek kt’atik un lien. Sinon ila ma wslksh tammak fine scanni le QR code.\"\n\n**Arabic Script:**\n\"سينو جو سوي با سور أنّو واش وصلك، دي فوا كيصيفطو تا ميساج، زعما واتساب كتصيفط ليك ميساج كتقولك كتعطيك أن ليان. سينو إيلا ما وصلكش تمّاك فين سكاني لو كي إر كود.\"\n\n---\n**Breakdown of the languages used:**\n* **French:** Sinon je suis pas sûr, des fois, message, un lien, le QR code.\n* **Moroccan Darija:** annou wach wslk (that/if it reached you), kisiftou ta (they also send), zaama (meaning/like), ktsift lek (it sends you), ktgoulek (it tells you), kt’atik (it gives you), ila ma wslksh (if it didn't reach you), tammak fine (there is where), scanni (scan).", "created_at": "2026-05-12T14:37:23.116083", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8036/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27803, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTU4MDA2REY0NkZENDZDNzk5NEExRUI0MkEwMjRFRjMA", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\n\"عرفتي ماما، أنا غاضتني ديك المرا لي كانت ساكنة قدامنا، واحد المرا مسكينة.\"\n\n**Latin Script (Transcription):**\n\"Arfti mama, ana ghadtni dik l-mra li kant sakna gdamna, wahd l-mra maskina.\"\n\n**English Translation (for context):**\n\"You know mom, I felt so sorry for that woman who used to live across from us, such a poor/dear woman.\"", "created_at": "2026-05-12T14:41:04.455890", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/8038/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27804, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTU4MDA2REY0NkZENDZDNzk5NEExRUI0MkEwMjRFRjMA_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T14:41:44.864074", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 19894, "message_id": " [{"id": 19894, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE0NDAzQzUyMUUwQTA4Q0EyNjEA", "sender": "bot", "message_type": "text", "content": ".", "created_at": "2026-04-27T11:55:35.909134", "media_url": null, "media_mime_type": null}, {"id": 19895, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkE4Qjc0NUMxNDEyQzk2RjcxQTkA", "sender": "bot", "message_type": "text", "content": "[Owner sent a message]", "created_at": "2026-04-27T11:56:06.205936", "media_url": null, "media_mime_type": null}, {"id": 27790, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkFCM0UzRkI0RkUyMTczRkRENjAA", "sender": "bot", "message_type": "text", "content": "Salam alaikom", "created_at": "2026-05-12T14:31:46.825044", "media_url": null, "media_mime_type": null}, {"id": 27791, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkFGN0I1QkFGNEUwOTM0N0Y2REYA", "sender": "bot", "message_type": "text", "content": "C’est Mohamed de la part de Dr Haitham", "created_at": "2026-05-12T14:32:00.011445", "media_url": null, "media_mime_type": null}, {"id": 27792, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAERgUMkEzRTE1QzI0NDczOEE2NjgxRjYA", "sender": "bot", "message_type": "text", "content": "Svp dit moi quand vous etes dispo pour que je vous envoie le Qr code eafak", "created_at": "2026-05-12T14:32:22.535402", "media_url": null, "media_mime_type": null}, {"id": 27794, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTVDRjIwNTcyOTZCQ0E1RkUxNTZCN0JBOTczQURBQjIA", "sender": "user", "message_type": "text", "content": "Je suis disponible marhba", "created_at": "2026-05-12T14:34:47.938595", "media_url": null, "media_mime_type": null}, {"id": 27795, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjYwMDIyMjYzFQIAEhggQTVDRjIwNTcyOTZCQ0E1RkUxNTZCN0JBOTczQURBQjIA_7610", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله، مرحبا محمد ! 😊 Je suis là pour vous aider. Pourriez-vous me dire un peu plus sur ce que vous recherchez ou comment je peux vous assister aujourd'hui ?", "created_at": "2026-05-12T14:35:03.791861", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام ورحمة الله، مرحبا محمد ! 😊 Je suis l وعليكم السلام ورحمة الله، مرحبا محمد ! 😊 Je suis là pour vous aider. Pourriez-vous me dire un peu plus sur ce que vous recherchez ou comment je peux vous assister aujourd'hui ?...
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[{"id": 27614, "message_id": " [{"id": 27614, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:43:50.149283", "media_url": null, "media_mime_type": null}, {"id": 27615, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTUxRkQyMTAyREU3QUI0M0NFQQA=", "sender": "user", "message_type": "text", "content": "Bonjourno", "created_at": "2026-05-12T01:45:23.340577", "media_url": null, "media_mime_type": null}, {"id": 27616, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBDRDNBMEI5QjFCREU3MDc3RQA=", "sender": "user", "message_type": "text", "content": "How are tou", "created_at": "2026-05-12T01:45:27.126885", "media_url": null, "media_mime_type": null}, {"id": 27617, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=", "sender": "user", "message_type": "text", "content": "Are you good", "created_at": "2026-05-12T01:45:29.287733", "media_url": null, "media_mime_type": null}, {"id": 27618, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=_1444", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?", "created_at": "2026-05-12T01:45:41.593370", "media_url": null, "media_mime_type": null}, {"id": 27619, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello, it's me.\nAnd unfortunately, it's me.", "created_at": "2026-05-12T01:48:14.841358", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7992/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27620, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:48:27.962350", "media_url": null, "media_mime_type": null}, {"id": 27621, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": [\"non_dental_content\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login_screen\",\n \"evidence\": \"text and login elements visible\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image content is non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login screen\",\n \"evidence\": \"text and buttons typical of an application login interface\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image content is non-dental and does not show any dental structures or concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": false,\n \"requested\": []\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-12T01:48:48.377287", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7993/download", "media_mime_type": "image/jpeg"}, {"id": 27622, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=_6701", "sender": "bot", "message_type": "text", "content": "Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T01:49:03.577807", "media_url": null, "media_mime_type": null}, {"id": 27623, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio provided:\n\n\"Can you please notify a human? I really need to talk to a human. My name is Yassine.\"", "created_at": "2026-05-12T01:49:05.933149", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7994/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27625, "message_id": "bot_notification_404_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: ForteunoWeb\nالسبب: user request\nالعميل: Yassine\nالهاتف: 33766648942\nالمصدر: whatsapp\nمعرّف المصدر: 33766648942\n\nآخر المحادثة:\nالعميل: https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: Bonjourno\nالعميل: How are tou\nالعميل: Are you good\nالمساعد: Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?\nالعميل: [voice]\nالمساعد: كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟\nالعميل: [image]\nالمساعد: Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊\nالعميل: [voice]", "created_at": "2026-05-12T01:49:16.874268", "media_url": null, "media_mime_type": null}, {"id": 27626, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQwNzAwQkI4QjlBNjFGNTQ5MAA=_8225", "sender": "bot", "message_type": "text", "content": "Merci, Yassine. J'ai transmis votre demande à notre équipe, et quelqu'un vous contactera bientôt. 😊", "created_at": "2026-05-12T01:49:20.476269", "media_url": null, "media_mime_type": null}]...
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Merci, Yassine. J'ai transmis votre demande à Merci, Yassine. J'ai transmis votre demande à notre équipe, et quelqu'un vous contactera bientôt. 😊...
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[{"id": 22770, "message_id": " [{"id": 22770, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=_4260", "sender": "bot", "message_type": "text", "content": "كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة معينة نقدر نعاونك بها؟ 😊", "created_at": "2026-05-03T14:19:31.660257", "media_url": null, "media_mime_type": null}, {"id": 23085, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODA2MTcwMzY1RDZDMzQ4ODk2AA==", "sender": "user", "message_type": "text", "content": "https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing", "created_at": "2026-05-03T23:24:03.316073", "media_url": null, "media_mime_type": null}, {"id": 27613, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello.", "created_at": "2026-05-12T01:43:36.209670", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7991/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27614, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:43:50.149283", "media_url": null, "media_mime_type": null}, {"id": 27615, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTUxRkQyMTAyREU3QUI0M0NFQQA=", "sender": "user", "message_type": "text", "content": "Bonjourno", "created_at": "2026-05-12T01:45:23.340577", "media_url": null, "media_mime_type": null}, {"id": 27616, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBDRDNBMEI5QjFCREU3MDc3RQA=", "sender": "user", "message_type": "text", "content": "How are tou", "created_at": "2026-05-12T01:45:27.126885", "media_url": null, "media_mime_type": null}, {"id": 27617, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=", "sender": "user", "message_type": "text", "content": "Are you good", "created_at": "2026-05-12T01:45:29.287733", "media_url": null, "media_mime_type": null}, {"id": 27618, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=_1444", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?", "created_at": "2026-05-12T01:45:41.593370", "media_url": null, "media_mime_type": null}, {"id": 27619, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello, it's me.\nAnd unfortunately, it's me.", "created_at": "2026-05-12T01:48:14.841358", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7992/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27620, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:48:27.962350", "media_url": null, "media_mime_type": null}, {"id": 27621, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 80,\n \"issues\": [\"non_dental_content\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login_screen\",\n \"evidence\": \"text and login elements visible\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image content is non-dental\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```\n\nUser message context: ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"login screen\",\n \"evidence\": \"text and buttons typical of an application login interface\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image content is non-dental and does not show any dental structures or concerns.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": false,\n \"requested\": []\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-05-12T01:48:48.377287", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7993/download", "media_mime_type": "image/jpeg"}, {"id": 27622, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTQyQjE3OTlDRUMxOEQ5Qzc0QwA=_6701", "sender": "bot", "message_type": "text", "content": "Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊", "created_at": "2026-05-12T01:49:03.577807", "media_url": null, "media_mime_type": null}]...
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Il semble que l'image que vous avez envoyée ne Il semble que l'image que vous avez envoyée ne soit pas liée à un contexte dentaire. Si vous avez besoin d'aide pour autre chose, n'hésitez pas à me le faire savoir ! 😊...
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[{"id": 22768, "message_id": " [{"id": 22768, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:57.786952", "media_url": null, "media_mime_type": null}, {"id": 22769, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=", "sender": "user", "message_type": "text", "content": "Gha katkhwr a ostad", "created_at": "2026-05-03T14:19:20.558162", "media_url": null, "media_mime_type": null}, {"id": 22770, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=_4260", "sender": "bot", "message_type": "text", "content": "كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة معينة نقدر نعاونك بها؟ 😊", "created_at": "2026-05-03T14:19:31.660257", "media_url": null, "media_mime_type": null}, {"id": 23085, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODA2MTcwMzY1RDZDMzQ4ODk2AA==", "sender": "user", "message_type": "text", "content": "https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing", "created_at": "2026-05-03T23:24:03.316073", "media_url": null, "media_mime_type": null}, {"id": 27613, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello.", "created_at": "2026-05-12T01:43:36.209670", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7991/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27614, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:43:50.149283", "media_url": null, "media_mime_type": null}, {"id": 27615, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTUxRkQyMTAyREU3QUI0M0NFQQA=", "sender": "user", "message_type": "text", "content": "Bonjourno", "created_at": "2026-05-12T01:45:23.340577", "media_url": null, "media_mime_type": null}, {"id": 27616, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBDRDNBMEI5QjFCREU3MDc3RQA=", "sender": "user", "message_type": "text", "content": "How are tou", "created_at": "2026-05-12T01:45:27.126885", "media_url": null, "media_mime_type": null}, {"id": 27617, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=", "sender": "user", "message_type": "text", "content": "Are you good", "created_at": "2026-05-12T01:45:29.287733", "media_url": null, "media_mime_type": null}, {"id": 27618, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=_1444", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?", "created_at": "2026-05-12T01:45:41.593370", "media_url": null, "media_mime_type": null}, {"id": 27619, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello, it's me.\nAnd unfortunately, it's me.", "created_at": "2026-05-12T01:48:14.841358", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7992/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27620, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTZGOTQxMDVCN0IyRDU5NjM0OQA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:48:27.962350", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 22766, "message_id": " [{"id": 22766, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQ1RTVBMDA2QkRENzA5RTdEMQA=", "sender": "user", "message_type": "text", "content": "Ina sawtiya", "created_at": "2026-05-03T14:18:46.537068", "media_url": null, "media_mime_type": null}, {"id": 22767, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=", "sender": "user", "message_type": "text", "content": "Wach hmar", "created_at": "2026-05-03T14:18:48.263311", "media_url": null, "media_mime_type": null}, {"id": 22768, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:57.786952", "media_url": null, "media_mime_type": null}, {"id": 22769, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=", "sender": "user", "message_type": "text", "content": "Gha katkhwr a ostad", "created_at": "2026-05-03T14:19:20.558162", "media_url": null, "media_mime_type": null}, {"id": 22770, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=_4260", "sender": "bot", "message_type": "text", "content": "كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة معينة نقدر نعاونك بها؟ 😊", "created_at": "2026-05-03T14:19:31.660257", "media_url": null, "media_mime_type": null}, {"id": 23085, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODA2MTcwMzY1RDZDMzQ4ODk2AA==", "sender": "user", "message_type": "text", "content": "https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing", "created_at": "2026-05-03T23:24:03.316073", "media_url": null, "media_mime_type": null}, {"id": 27613, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello.", "created_at": "2026-05-12T01:43:36.209670", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7991/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27614, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:43:50.149283", "media_url": null, "media_mime_type": null}, {"id": 27615, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTUxRkQyMTAyREU3QUI0M0NFQQA=", "sender": "user", "message_type": "text", "content": "Bonjourno", "created_at": "2026-05-12T01:45:23.340577", "media_url": null, "media_mime_type": null}, {"id": 27616, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBDRDNBMEI5QjFCREU3MDc3RQA=", "sender": "user", "message_type": "text", "content": "How are tou", "created_at": "2026-05-12T01:45:27.126885", "media_url": null, "media_mime_type": null}, {"id": 27617, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=", "sender": "user", "message_type": "text", "content": "Are you good", "created_at": "2026-05-12T01:45:29.287733", "media_url": null, "media_mime_type": null}, {"id": 27618, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdGNUYxNTU1NEMyQzVENUJFRQA=_1444", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?", "created_at": "2026-05-12T01:45:41.593370", "media_url": null, "media_mime_type": null}]...
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Bonjour 😊 Je vais bien, merci ! Et vous, comment ç Bonjour 😊 Je vais bien, merci ! Et vous, comment ça va ?...
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[{"id": 22762, "message_id": " [{"id": 22762, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=", "sender": "user", "message_type": "text", "content": "Waxh zin mssali wla kaytsna l2awwani", "created_at": "2026-05-03T14:17:52.794795", "media_url": null, "media_mime_type": null}, {"id": 22763, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=_5592", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخرى ولا بغيتينا نعاود نتواصل مع الفريق؟", "created_at": "2026-05-03T14:18:05.433355", "media_url": null, "media_mime_type": null}, {"id": 22764, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=", "sender": "user", "message_type": "text", "content": "Atg3d aregragi", "created_at": "2026-05-03T14:18:25.540650", "media_url": null, "media_mime_type": null}, {"id": 22765, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:35.278196", "media_url": null, "media_mime_type": null}, {"id": 22766, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQ1RTVBMDA2QkRENzA5RTdEMQA=", "sender": "user", "message_type": "text", "content": "Ina sawtiya", "created_at": "2026-05-03T14:18:46.537068", "media_url": null, "media_mime_type": null}, {"id": 22767, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=", "sender": "user", "message_type": "text", "content": "Wach hmar", "created_at": "2026-05-03T14:18:48.263311", "media_url": null, "media_mime_type": null}, {"id": 22768, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:57.786952", "media_url": null, "media_mime_type": null}, {"id": 22769, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=", "sender": "user", "message_type": "text", "content": "Gha katkhwr a ostad", "created_at": "2026-05-03T14:19:20.558162", "media_url": null, "media_mime_type": null}, {"id": 22770, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=_4260", "sender": "bot", "message_type": "text", "content": "كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة معينة نقدر نعاونك بها؟ 😊", "created_at": "2026-05-03T14:19:31.660257", "media_url": null, "media_mime_type": null}, {"id": 23085, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwODA2MTcwMzY1RDZDMzQ4ODk2AA==", "sender": "user", "message_type": "text", "content": "https://docs.google.com/spreadsheets/d/1pgEdJmN9un7B8vvYhzsVHArv7_cI9xumhFwNmx63rLk/edit?usp=sharing", "created_at": "2026-05-03T23:24:03.316073", "media_url": null, "media_mime_type": null}, {"id": 27613, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Hello.", "created_at": "2026-05-12T01:43:36.209670", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/7991/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 27614, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJFQTNFOTI2MkEyOTJFMkUxMAA=_1295", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-12T01:43:50.149283", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 19916, "message_id": " [{"id": 19916, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=_796", "sender": "bot", "message_type": "text", "content": "C'est fait, Amine. Notre équipe va vous recontacter très bientôt. Merci pour votre patience ! 😊", "created_at": "2026-04-27T12:12:37.561943", "media_url": null, "media_mime_type": null}, {"id": 21602, "message_id": "owner_480a8473734b499a90ecd3ca9a723a32", "sender": "bot", "message_type": "text", "content": "hhi", "created_at": "2026-05-01T10:58:52.467290", "media_url": null, "media_mime_type": null}, {"id": 21603, "message_id": "owner_ae1f915ec30d4dd99c7bf75792eed363", "sender": "bot", "message_type": "text", "content": "re", "created_at": "2026-05-01T10:59:44.295106", "media_url": null, "media_mime_type": null}, {"id": 22762, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=", "sender": "user", "message_type": "text", "content": "Waxh zin mssali wla kaytsna l2awwani", "created_at": "2026-05-03T14:17:52.794795", "media_url": null, "media_mime_type": null}, {"id": 22763, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=_5592", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخرى ولا بغيتينا نعاود نتواصل مع الفريق؟", "created_at": "2026-05-03T14:18:05.433355", "media_url": null, "media_mime_type": null}, {"id": 22764, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=", "sender": "user", "message_type": "text", "content": "Atg3d aregragi", "created_at": "2026-05-03T14:18:25.540650", "media_url": null, "media_mime_type": null}, {"id": 22765, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:35.278196", "media_url": null, "media_mime_type": null}, {"id": 22766, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQ1RTVBMDA2QkRENzA5RTdEMQA=", "sender": "user", "message_type": "text", "content": "Ina sawtiya", "created_at": "2026-05-03T14:18:46.537068", "media_url": null, "media_mime_type": null}, {"id": 22767, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=", "sender": "user", "message_type": "text", "content": "Wach hmar", "created_at": "2026-05-03T14:18:48.263311", "media_url": null, "media_mime_type": null}, {"id": 22768, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:57.786952", "media_url": null, "media_mime_type": null}, {"id": 22769, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=", "sender": "user", "message_type": "text", "content": "Gha katkhwr a ostad", "created_at": "2026-05-03T14:19:20.558162", "media_url": null, "media_mime_type": null}, {"id": 22770, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTEzRkYwMjlGNDMwRDI5QjBCNgA=_4260", "sender": "bot", "message_type": "text", "content": "كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة معينة نقدر نعاونك بها؟ 😊", "created_at": "2026-05-03T14:19:31.660257", "media_url": null, "media_mime_type": null}]...
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كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة م كنعتدر إذا كان كاين شي سوء فهم. واش كاين شي حاجة معينة نقدر نعاونك بها؟ 😊...
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[{"id": 19913, "message_id": " [{"id": 19913, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=", "sender": "user", "message_type": "text", "content": "Renotifie stp", "created_at": "2026-04-27T12:12:25.968626", "media_url": null, "media_mime_type": null}, {"id": 19915, "message_id": "bot_notification_298_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 Intervention humaine requise\n\nChatbot: ForteunoWeb\nRaison: user request\nClient: Amine\nTéléphone: 33766648942\n\nConversation récente :\nClient: hi\nClient: Hi\nClient: hi\nClient: wa khona\nClient: Hi\nAgent: Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?\nClient: Bonjour\nClient: Je veux parler à un human\nAgent: Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?\nClient: Amine\nAgent: Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊\nClient: Renotifie stp", "created_at": "2026-04-27T12:12:32.792264", "media_url": null, "media_mime_type": null}, {"id": 19916, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=_796", "sender": "bot", "message_type": "text", "content": "C'est fait, Amine. Notre équipe va vous recontacter très bientôt. Merci pour votre patience ! 😊", "created_at": "2026-04-27T12:12:37.561943", "media_url": null, "media_mime_type": null}, {"id": 21602, "message_id": "owner_480a8473734b499a90ecd3ca9a723a32", "sender": "bot", "message_type": "text", "content": "hhi", "created_at": "2026-05-01T10:58:52.467290", "media_url": null, "media_mime_type": null}, {"id": 21603, "message_id": "owner_ae1f915ec30d4dd99c7bf75792eed363", "sender": "bot", "message_type": "text", "content": "re", "created_at": "2026-05-01T10:59:44.295106", "media_url": null, "media_mime_type": null}, {"id": 22762, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=", "sender": "user", "message_type": "text", "content": "Waxh zin mssali wla kaytsna l2awwani", "created_at": "2026-05-03T14:17:52.794795", "media_url": null, "media_mime_type": null}, {"id": 22763, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=_5592", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخرى ولا بغيتينا نعاود نتواصل مع الفريق؟", "created_at": "2026-05-03T14:18:05.433355", "media_url": null, "media_mime_type": null}, {"id": 22764, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=", "sender": "user", "message_type": "text", "content": "Atg3d aregragi", "created_at": "2026-05-03T14:18:25.540650", "media_url": null, "media_mime_type": null}, {"id": 22765, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:35.278196", "media_url": null, "media_mime_type": null}, {"id": 22766, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUQ1RTVBMDA2QkRENzA5RTdEMQA=", "sender": "user", "message_type": "text", "content": "Ina sawtiya", "created_at": "2026-05-03T14:18:46.537068", "media_url": null, "media_mime_type": null}, {"id": 22767, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=", "sender": "user", "message_type": "text", "content": "Wach hmar", "created_at": "2026-05-03T14:18:48.263311", "media_url": null, "media_mime_type": null}, {"id": 22768, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTc5QzIwMzFBMEQyQkFDMjM0QgA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:57.786952", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 19909, "message_id": " [{"id": 19909, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=_3435", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?", "created_at": "2026-04-27T12:03:38.245534", "media_url": null, "media_mime_type": null}, {"id": 19910, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=", "sender": "user", "message_type": "text", "content": "Amine", "created_at": "2026-04-27T12:03:46.931666", "media_url": null, "media_mime_type": null}, {"id": 19912, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=_4249", "sender": "bot", "message_type": "text", "content": "Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊", "created_at": "2026-04-27T12:04:00.533319", "media_url": null, "media_mime_type": null}, {"id": 19913, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=", "sender": "user", "message_type": "text", "content": "Renotifie stp", "created_at": "2026-04-27T12:12:25.968626", "media_url": null, "media_mime_type": null}, {"id": 19915, "message_id": "bot_notification_298_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 Intervention humaine requise\n\nChatbot: ForteunoWeb\nRaison: user request\nClient: Amine\nTéléphone: 33766648942\n\nConversation récente :\nClient: hi\nClient: Hi\nClient: hi\nClient: wa khona\nClient: Hi\nAgent: Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?\nClient: Bonjour\nClient: Je veux parler à un human\nAgent: Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?\nClient: Amine\nAgent: Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊\nClient: Renotifie stp", "created_at": "2026-04-27T12:12:32.792264", "media_url": null, "media_mime_type": null}, {"id": 19916, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=_796", "sender": "bot", "message_type": "text", "content": "C'est fait, Amine. Notre équipe va vous recontacter très bientôt. Merci pour votre patience ! 😊", "created_at": "2026-04-27T12:12:37.561943", "media_url": null, "media_mime_type": null}, {"id": 21602, "message_id": "owner_480a8473734b499a90ecd3ca9a723a32", "sender": "bot", "message_type": "text", "content": "hhi", "created_at": "2026-05-01T10:58:52.467290", "media_url": null, "media_mime_type": null}, {"id": 21603, "message_id": "owner_ae1f915ec30d4dd99c7bf75792eed363", "sender": "bot", "message_type": "text", "content": "re", "created_at": "2026-05-01T10:59:44.295106", "media_url": null, "media_mime_type": null}, {"id": 22762, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=", "sender": "user", "message_type": "text", "content": "Waxh zin mssali wla kaytsna l2awwani", "created_at": "2026-05-03T14:17:52.794795", "media_url": null, "media_mime_type": null}, {"id": 22763, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=_5592", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخرى ولا بغيتينا نعاود نتواصل مع الفريق؟", "created_at": "2026-05-03T14:18:05.433355", "media_url": null, "media_mime_type": null}, {"id": 22764, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=", "sender": "user", "message_type": "text", "content": "Atg3d aregragi", "created_at": "2026-05-03T14:18:25.540650", "media_url": null, "media_mime_type": null}, {"id": 22765, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTA2MkRFRDJFODg0NDVGQ0NBNQA=_4133", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-05-03T14:18:35.278196", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 19907, "message_id": " [{"id": 19907, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTY5MzY2QTJERTFFQTBGRjk5QgA=", "sender": "user", "message_type": "text", "content": "Bonjour", "created_at": "2026-04-27T12:03:21.024012", "media_url": null, "media_mime_type": null}, {"id": 19908, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=", "sender": "user", "message_type": "text", "content": "Je veux parler à un human", "created_at": "2026-04-27T12:03:28.396932", "media_url": null, "media_mime_type": null}, {"id": 19909, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=_3435", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?", "created_at": "2026-04-27T12:03:38.245534", "media_url": null, "media_mime_type": null}, {"id": 19910, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=", "sender": "user", "message_type": "text", "content": "Amine", "created_at": "2026-04-27T12:03:46.931666", "media_url": null, "media_mime_type": null}, {"id": 19912, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=_4249", "sender": "bot", "message_type": "text", "content": "Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊", "created_at": "2026-04-27T12:04:00.533319", "media_url": null, "media_mime_type": null}, {"id": 19913, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=", "sender": "user", "message_type": "text", "content": "Renotifie stp", "created_at": "2026-04-27T12:12:25.968626", "media_url": null, "media_mime_type": null}, {"id": 19915, "message_id": "bot_notification_298_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 Intervention humaine requise\n\nChatbot: ForteunoWeb\nRaison: user request\nClient: Amine\nTéléphone: 33766648942\n\nConversation récente :\nClient: hi\nClient: Hi\nClient: hi\nClient: wa khona\nClient: Hi\nAgent: Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?\nClient: Bonjour\nClient: Je veux parler à un human\nAgent: Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?\nClient: Amine\nAgent: Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊\nClient: Renotifie stp", "created_at": "2026-04-27T12:12:32.792264", "media_url": null, "media_mime_type": null}, {"id": 19916, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=_796", "sender": "bot", "message_type": "text", "content": "C'est fait, Amine. Notre équipe va vous recontacter très bientôt. Merci pour votre patience ! 😊", "created_at": "2026-04-27T12:12:37.561943", "media_url": null, "media_mime_type": null}, {"id": 21602, "message_id": "owner_480a8473734b499a90ecd3ca9a723a32", "sender": "bot", "message_type": "text", "content": "hhi", "created_at": "2026-05-01T10:58:52.467290", "media_url": null, "media_mime_type": null}, {"id": 21603, "message_id": "owner_ae1f915ec30d4dd99c7bf75792eed363", "sender": "bot", "message_type": "text", "content": "re", "created_at": "2026-05-01T10:59:44.295106", "media_url": null, "media_mime_type": null}, {"id": 22762, "message_id": "meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=", "sender": "user", "message_type": "text", "content": "Waxh zin mssali wla kaytsna l2awwani", "created_at": "2026-05-03T14:17:52.794795", "media_url": null, "media_mime_type": null}, {"id": 22763, "message_id": "bot_meta_1021783134360066_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk5QjY4MUU2QTYyMzY5RjUxMQA=_5592", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخرى ولا بغيتينا نعاود نتواصل مع الفريق؟", "created_at": "2026-05-03T14:18:05.433355", "media_url": null, "media_mime_type": null}]...
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بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخر بارك الله فيك، نتوما بخير؟ 😊 واش محتاج شي حاجة أخرى ولا بغيتينا نعاود نتواصل مع الفريق؟...
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[{"id": 21636, "message_id": " [{"id": 21636, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI3NjE0NTY5NTc3MjEyNDkwMjozMjc5MTYyMzE0NzAwNjc5NDE5Mzk0MDAzNzczNzkwNjE3NgZDZD", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-05-01T12:11:00.637198", "media_url": null, "media_mime_type": null}, {"id": 21637, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI3NjE0NTY5NTc3MjEyNDkwMjozMjc5MTYyMzE0NzAwNjc5NDE5Mzk0MDAzNzczNzkwNjE3NgZDZD_1888", "sender": "bot", "message_type": "text", "content": "Hello 😊 How can I assist you today? Are you interested in learning more about our services for medical and dental clinics?", "created_at": "2026-05-01T12:11:14.962899", "media_url": null, "media_mime_type": null}]...
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Hello 😊 How can I assist you today? Are you intere Hello 😊 How can I assist you today? Are you interested in learning more about our services for medical and dental clinics?...
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[{"id": 19939, "message_id": " [{"id": 19939, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAERgUMkE0MjE5NjA1RDNERTAxRDEwRDAA", "sender": "bot", "message_type": "text", "content": "Salam alaikom", "created_at": "2026-04-27T13:11:13.540661", "media_url": null, "media_mime_type": null}, {"id": 19940, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAERgUMkExQjdGMUIxNjdGN0U5ODU2MEEA", "sender": "bot", "message_type": "text", "content": "Je suis de la part de Dr Haitham boutaib", "created_at": "2026-04-27T13:11:50.235683", "media_url": null, "media_mime_type": null}, {"id": 19941, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAEhgWM0VCMDc0OUQ4MEFBNUY4MENCM0U2MgA=", "sender": "user", "message_type": "text", "content": "salam marhba khai", "created_at": "2026-04-27T13:12:11.731249", "media_url": null, "media_mime_type": null}, {"id": 19942, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAERgUMkE3MjUxNTIyQ0E5RjRCODUyNDYA", "sender": "bot", "message_type": "text", "content": "Svp j’ai besoin de connecter le whatsapp du cabinet à un agent IA mais depuis le profil facebook du Dr mais je pense le whatsapp est déjà connecté l un autre business portfolio", "created_at": "2026-04-27T13:12:59.662157", "media_url": null, "media_mime_type": null}, {"id": 19943, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAERgUMkE2Q0RBNTg5NjdFQTVEMjYwODcA", "sender": "bot", "message_type": "text", "content": "C’est peut etre dyalk tatqoli si c’est le cas \nWchoukran bzaf akhi", "created_at": "2026-04-27T13:13:46.004729", "media_url": null, "media_mime_type": null}, {"id": 19944, "message_id": "meta_echo_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAERgUMkFEQzNFQzk0RTBGMzgzNTMwMjAA", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"interface screenshot\",\n \"evidence\": \"photo shows a screenshot with text and UI elements\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"The image is not related to dental health.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-27T13:16:24.637310", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5619/download", "media_mime_type": "image/jpeg"}, {"id": 19945, "message_id": "meta_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAEhgWM0VCMDE1Rjc0MTlEMEEyQzc1Qjk1OQA=", "sender": "user", "message_type": "text", "content": "att ana anchouf", "created_at": "2026-04-27T13:17:32.221137", "media_url": null, "media_mime_type": null}, {"id": 19946, "message_id": "bot_meta_950052238199168_wamid.HBgMMjEyNjY2NDA1NzU2FQIAEhgWM0VCMDE1Rjc0MTlEMEEyQzc1Qjk1OQA=_5515", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊\n\nMerci pour votre message. Si je comprends bien, vous souhaitez connecter le WhatsApp du cabinet à un agent IA, mais il semble déjà être lié à un autre profil business. Pour clarifier cela, il serait peut-être utile de discuter directement avec notre équipe technique.\n\nJe vous propose de fixer un appel de 5 minutes avec un de nos ingénieurs IA pour voir comment on peut vous aider à résoudre ce problème. Quel jour et à quelle heure seriez-vous disponible pour cet appel ?", "created_at": "2026-04-27T13:17:49.999774", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام ورحمة الله 😊
Merci pour votre messa وعليكم السلام ورحمة الله 😊
Merci pour votre message. Si je comprends bien, vous souhaitez connecter le WhatsApp du cabinet à un agent IA, mais il semble déjà être lié à un autre profil business. Pour clarifier cela, il serait peut-être utile de discuter directement avec notre équipe technique.
Je vous propose de fixer un appel de 5 minutes avec un de nos ingénieurs IA pour voir comment on peut vous aider à résoudre ce problème. Quel jour et à quelle heure seriez-vous disponible pour cet appel ?...
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[{"id": 18573, "message_id": " [{"id": 18573, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNkVEQjVCMjg3M0VCODhCNTFFAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T13:53:06.303270", "media_url": null, "media_mime_type": null}, {"id": 18575, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMzcxMzIxMjQzRUUzNEFCQUE2AA==", "sender": "user", "message_type": "text", "content": "wa khona", "created_at": "2026-04-24T13:54:29.463366", "media_url": null, "media_mime_type": null}, {"id": 18586, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T14:03:49.030234", "media_url": null, "media_mime_type": null}, {"id": 18587, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=_860", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?", "created_at": "2026-04-24T14:04:02.425026", "media_url": null, "media_mime_type": null}, {"id": 19907, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTY5MzY2QTJERTFFQTBGRjk5QgA=", "sender": "user", "message_type": "text", "content": "Bonjour", "created_at": "2026-04-27T12:03:21.024012", "media_url": null, "media_mime_type": null}, {"id": 19908, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=", "sender": "user", "message_type": "text", "content": "Je veux parler à un human", "created_at": "2026-04-27T12:03:28.396932", "media_url": null, "media_mime_type": null}, {"id": 19909, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=_3435", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?", "created_at": "2026-04-27T12:03:38.245534", "media_url": null, "media_mime_type": null}, {"id": 19910, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=", "sender": "user", "message_type": "text", "content": "Amine", "created_at": "2026-04-27T12:03:46.931666", "media_url": null, "media_mime_type": null}, {"id": 19912, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=_4249", "sender": "bot", "message_type": "text", "content": "Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊", "created_at": "2026-04-27T12:04:00.533319", "media_url": null, "media_mime_type": null}, {"id": 19913, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=", "sender": "user", "message_type": "text", "content": "Renotifie stp", "created_at": "2026-04-27T12:12:25.968626", "media_url": null, "media_mime_type": null}, {"id": 19915, "message_id": "bot_notification_298_33766648942", "sender": "bot", "message_type": "text", "content": "🔔 Intervention humaine requise\n\nChatbot: ForteunoWeb\nRaison: user request\nClient: Amine\nTéléphone: 33766648942\n\nConversation récente :\nClient: hi\nClient: Hi\nClient: hi\nClient: wa khona\nClient: Hi\nAgent: Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?\nClient: Bonjour\nClient: Je veux parler à un human\nAgent: Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?\nClient: Amine\nAgent: Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊\nClient: Renotifie stp", "created_at": "2026-04-27T12:12:32.792264", "media_url": null, "media_mime_type": null}, {"id": 19916, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTBENkZDQkJFNDY1NUNEM0NBQQA=_796", "sender": "bot", "message_type": "text", "content": "C'est fait, Amine. Notre équipe va vous recontacter très bientôt. Merci pour votre patience ! 😊", "created_at": "2026-04-27T12:12:37.561943", "media_url": null, "media_mime_type": null}]...
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C'est fait, Amine. Notre équipe va vous recont C'est fait, Amine. Notre équipe va vous recontacter très bientôt. Merci pour votre patience ! 😊...
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[{"id": 18448, "message_id": " [{"id": 18448, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRkMzQjYyRTM5OTEyQzMwQ0Y3AA==", "sender": "user", "message_type": "text", "content": "Bonjour, j'ai une question sur l'agent IA", "created_at": "2026-04-24T12:19:01.507425", "media_url": null, "media_mime_type": null}, {"id": 18474, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRDFFMDBBMjJGNDMzQzlDNzQzAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T12:24:38.844839", "media_url": null, "media_mime_type": null}, {"id": 18476, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4NDUzMUJDREZEOEVEMjI1QQA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T12:27:15.106655", "media_url": null, "media_mime_type": null}, {"id": 18573, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNkVEQjVCMjg3M0VCODhCNTFFAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T13:53:06.303270", "media_url": null, "media_mime_type": null}, {"id": 18575, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMzcxMzIxMjQzRUUzNEFCQUE2AA==", "sender": "user", "message_type": "text", "content": "wa khona", "created_at": "2026-04-24T13:54:29.463366", "media_url": null, "media_mime_type": null}, {"id": 18586, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T14:03:49.030234", "media_url": null, "media_mime_type": null}, {"id": 18587, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=_860", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?", "created_at": "2026-04-24T14:04:02.425026", "media_url": null, "media_mime_type": null}, {"id": 19907, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTY5MzY2QTJERTFFQTBGRjk5QgA=", "sender": "user", "message_type": "text", "content": "Bonjour", "created_at": "2026-04-27T12:03:21.024012", "media_url": null, "media_mime_type": null}, {"id": 19908, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=", "sender": "user", "message_type": "text", "content": "Je veux parler à un human", "created_at": "2026-04-27T12:03:28.396932", "media_url": null, "media_mime_type": null}, {"id": 19909, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=_3435", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?", "created_at": "2026-04-27T12:03:38.245534", "media_url": null, "media_mime_type": null}, {"id": 19910, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=", "sender": "user", "message_type": "text", "content": "Amine", "created_at": "2026-04-27T12:03:46.931666", "media_url": null, "media_mime_type": null}, {"id": 19912, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURENkI3NTNCQTE1RTNGRERFRQA=_4249", "sender": "bot", "message_type": "text", "content": "Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊", "created_at": "2026-04-27T12:04:00.533319", "media_url": null, "media_mime_type": null}]...
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Merci, Amine. Notre équipe va vous contacter très Merci, Amine. Notre équipe va vous contacter très bientôt. Bonne journée ! 😊...
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[{"id": 18443, "message_id": " [{"id": 18443, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTgwRDZFOURFQTEwMzA0RUEwRQA=_7578", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Ça va très bien, merci ! Et vous, comment allez-vous ?", "created_at": "2026-04-24T12:02:27.452782", "media_url": null, "media_mime_type": null}, {"id": 18444, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNkMwNTJBNTcyMTREMkExRDM3AA==", "sender": "user", "message_type": "text", "content": "Bonjour, j'ai une question sur l'agent IA", "created_at": "2026-04-24T12:17:15.109594", "media_url": null, "media_mime_type": null}, {"id": 18448, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRkMzQjYyRTM5OTEyQzMwQ0Y3AA==", "sender": "user", "message_type": "text", "content": "Bonjour, j'ai une question sur l'agent IA", "created_at": "2026-04-24T12:19:01.507425", "media_url": null, "media_mime_type": null}, {"id": 18474, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRDFFMDBBMjJGNDMzQzlDNzQzAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T12:24:38.844839", "media_url": null, "media_mime_type": null}, {"id": 18476, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4NDUzMUJDREZEOEVEMjI1QQA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T12:27:15.106655", "media_url": null, "media_mime_type": null}, {"id": 18573, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNkVEQjVCMjg3M0VCODhCNTFFAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T13:53:06.303270", "media_url": null, "media_mime_type": null}, {"id": 18575, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMzcxMzIxMjQzRUUzNEFCQUE2AA==", "sender": "user", "message_type": "text", "content": "wa khona", "created_at": "2026-04-24T13:54:29.463366", "media_url": null, "media_mime_type": null}, {"id": 18586, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T14:03:49.030234", "media_url": null, "media_mime_type": null}, {"id": 18587, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=_860", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?", "created_at": "2026-04-24T14:04:02.425026", "media_url": null, "media_mime_type": null}, {"id": 19907, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTY5MzY2QTJERTFFQTBGRjk5QgA=", "sender": "user", "message_type": "text", "content": "Bonjour", "created_at": "2026-04-27T12:03:21.024012", "media_url": null, "media_mime_type": null}, {"id": 19908, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=", "sender": "user", "message_type": "text", "content": "Je veux parler à un human", "created_at": "2026-04-27T12:03:28.396932", "media_url": null, "media_mime_type": null}, {"id": 19909, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY0MDdEQ0IyRDFDN0VGRUVCQwA=_3435", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?", "created_at": "2026-04-27T12:03:38.245534", "media_url": null, "media_mime_type": null}]...
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Bien sûr 😊 Pour vous mettre en relation avec notre Bien sûr 😊 Pour vous mettre en relation avec notre équipe, pouvez-vous me donner votre nom complet ?...
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[{"id": 19653, "message_id": " [{"id": 19653, "message_id": "widget_dba1fb65-06d9-42cb-b540-50db70911c95", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:35.519900", "media_url": null, "media_mime_type": null}, {"id": 19654, "message_id": "widget_895705fd-344f-4a07-92d7-5080a9b611cf", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:40.860720", "media_url": null, "media_mime_type": null}, {"id": 19655, "message_id": "widget_98d2748b-96b9-42ba-a442-6ad6761faaf3", "sender": "bot", "message_type": "text", "content": "Hello again! 😊 How can I help you today? Are you interested in learning more about our services for clinics and medical practices?", "created_at": "2026-04-27T09:48:46.269420", "media_url": null, "media_mime_type": null}, {"id": 19656, "message_id": "widget_e7cea440-29c0-47c5-aee8-c8514232ed13", "sender": "user", "message_type": "text", "content": "ok", "created_at": "2026-04-27T09:48:57.554043", "media_url": null, "media_mime_type": null}, {"id": 19657, "message_id": "widget_0ccffa1c-eb5b-470e-a737-e94adc237728", "sender": "bot", "message_type": "text", "content": "Great! Could you tell me a bit about your clinic or medical practice? This will help me understand how we can assist you best. 😊", "created_at": "2026-04-27T09:49:03.812048", "media_url": null, "media_mime_type": null}, {"id": 19658, "message_id": "widget_2afd614c-c0fc-445f-be9d-5097ccc55946", "sender": "user", "message_type": "text", "content": "give me a recepe for a capcake", "created_at": "2026-04-27T09:49:14.417016", "media_url": null, "media_mime_type": null}, {"id": 19659, "message_id": "widget_65dea6ad-1715-4e2b-bf9d-6f87d1f1270b", "sender": "bot", "message_type": "text", "content": "I'm here to help with information about our services for clinics and medical practices. If you have any questions about that, feel free to ask! 😊", "created_at": "2026-04-27T09:49:20.398656", "media_url": null, "media_mime_type": null}, {"id": 19716, "message_id": "widget_89449fd5-3a1b-41c9-b0fa-4174780efe1e", "sender": "user", "message_type": "text", "content": "can you give me details about services you provide", "created_at": "2026-04-27T10:47:31.445104", "media_url": null, "media_mime_type": null}, {"id": 19717, "message_id": "widget_3946de68-57ac-476f-9524-ff435472b5de", "sender": "bot", "message_type": "text", "content": "Of course! We provide AI agents for clinics and medical practices in Morocco. Our agents respond to patients 24/7 on platforms like WhatsApp, Instagram, Messenger, and through a website widget. They handle appointment scheduling, filter non-serious inquiries, and notify your team when needed. This ensures no patient request is missed, even during nights and weekends.\n\nCould you share a bit about your current situation or any challenges you're facing? This will help me explain how our solution might benefit you specifically. 😊", "created_at": "2026-04-27T10:47:39.252594", "media_url": null, "media_mime_type": null}]...
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Of course! We provide AI agents for clinics and me Of course! We provide AI agents for clinics and medical practices in Morocco. Our agents respond to patients 24/7 on platforms like WhatsApp, Instagram, Messenger, and through a website widget. They handle appointment scheduling, filter non-serious inquiries, and notify your team when needed. This ensures no patient request is missed, even during nights and weekends.
Could you share a bit about your current situation or any challenges you're facing? This will help me explain how our solution might benefit you specifically. 😊...
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[{"id": 19653, "message_id": " [{"id": 19653, "message_id": "widget_dba1fb65-06d9-42cb-b540-50db70911c95", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:35.519900", "media_url": null, "media_mime_type": null}, {"id": 19654, "message_id": "widget_895705fd-344f-4a07-92d7-5080a9b611cf", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:40.860720", "media_url": null, "media_mime_type": null}, {"id": 19655, "message_id": "widget_98d2748b-96b9-42ba-a442-6ad6761faaf3", "sender": "bot", "message_type": "text", "content": "Hello again! 😊 How can I help you today? Are you interested in learning more about our services for clinics and medical practices?", "created_at": "2026-04-27T09:48:46.269420", "media_url": null, "media_mime_type": null}, {"id": 19656, "message_id": "widget_e7cea440-29c0-47c5-aee8-c8514232ed13", "sender": "user", "message_type": "text", "content": "ok", "created_at": "2026-04-27T09:48:57.554043", "media_url": null, "media_mime_type": null}, {"id": 19657, "message_id": "widget_0ccffa1c-eb5b-470e-a737-e94adc237728", "sender": "bot", "message_type": "text", "content": "Great! Could you tell me a bit about your clinic or medical practice? This will help me understand how we can assist you best. 😊", "created_at": "2026-04-27T09:49:03.812048", "media_url": null, "media_mime_type": null}, {"id": 19658, "message_id": "widget_2afd614c-c0fc-445f-be9d-5097ccc55946", "sender": "user", "message_type": "text", "content": "give me a recepe for a capcake", "created_at": "2026-04-27T09:49:14.417016", "media_url": null, "media_mime_type": null}, {"id": 19659, "message_id": "widget_65dea6ad-1715-4e2b-bf9d-6f87d1f1270b", "sender": "bot", "message_type": "text", "content": "I'm here to help with information about our services for clinics and medical practices. If you have any questions about that, feel free to ask! 😊", "created_at": "2026-04-27T09:49:20.398656", "media_url": null, "media_mime_type": null}]...
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I'm here to help with information about our se I'm here to help with information about our services for clinics and medical practices. If you have any questions about that, feel free to ask! 😊...
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[{"id": 19653, "message_id": " [{"id": 19653, "message_id": "widget_dba1fb65-06d9-42cb-b540-50db70911c95", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:35.519900", "media_url": null, "media_mime_type": null}, {"id": 19654, "message_id": "widget_895705fd-344f-4a07-92d7-5080a9b611cf", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:40.860720", "media_url": null, "media_mime_type": null}, {"id": 19655, "message_id": "widget_98d2748b-96b9-42ba-a442-6ad6761faaf3", "sender": "bot", "message_type": "text", "content": "Hello again! 😊 How can I help you today? Are you interested in learning more about our services for clinics and medical practices?", "created_at": "2026-04-27T09:48:46.269420", "media_url": null, "media_mime_type": null}, {"id": 19656, "message_id": "widget_e7cea440-29c0-47c5-aee8-c8514232ed13", "sender": "user", "message_type": "text", "content": "ok", "created_at": "2026-04-27T09:48:57.554043", "media_url": null, "media_mime_type": null}, {"id": 19657, "message_id": "widget_0ccffa1c-eb5b-470e-a737-e94adc237728", "sender": "bot", "message_type": "text", "content": "Great! Could you tell me a bit about your clinic or medical practice? This will help me understand how we can assist you best. 😊", "created_at": "2026-04-27T09:49:03.812048", "media_url": null, "media_mime_type": null}]...
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Great! Could you tell me a bit about your clinic o Great! Could you tell me a bit about your clinic or medical practice? This will help me understand how we can assist you best. 😊...
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[{"id": 19653, "message_id": " [{"id": 19653, "message_id": "widget_dba1fb65-06d9-42cb-b540-50db70911c95", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:35.519900", "media_url": null, "media_mime_type": null}, {"id": 19654, "message_id": "widget_895705fd-344f-4a07-92d7-5080a9b611cf", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-27T09:48:40.860720", "media_url": null, "media_mime_type": null}, {"id": 19655, "message_id": "widget_98d2748b-96b9-42ba-a442-6ad6761faaf3", "sender": "bot", "message_type": "text", "content": "Hello again! 😊 How can I help you today? Are you interested in learning more about our services for clinics and medical practices?", "created_at": "2026-04-27T09:48:46.269420", "media_url": null, "media_mime_type": null}]...
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Hello again! 😊 How can I help you today? Are you i Hello again! 😊 How can I help you today? Are you interested in learning more about our services for clinics and medical practices?...
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[{"id": 18415, "message_id": " [{"id": 18415, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzFFRENCQjA3OUY3MjlFOUYyAA==_5705", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas accéder à des sessions AnyDesk ou à des liens externes. Cependant, je peux vous aider avec des informations ou des questions que vous pourriez avoir. Si vous avez besoin d'une assistance technique, je vous recommande de contacter directement notre équipe de support.", "created_at": "2026-04-24T11:32:45.463581", "media_url": null, "media_mime_type": null}, {"id": 18441, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdBMTQ3OTk3MUMzN0ExQTU5MAA=", "sender": "user", "message_type": "text", "content": "Helo", "created_at": "2026-04-24T12:01:11.662319", "media_url": null, "media_mime_type": null}, {"id": 18442, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTgwRDZFOURFQTEwMzA0RUEwRQA=", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-04-24T12:02:17.954856", "media_url": null, "media_mime_type": null}, {"id": 18443, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTgwRDZFOURFQTEwMzA0RUEwRQA=_7578", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Ça va très bien, merci ! Et vous, comment allez-vous ?", "created_at": "2026-04-24T12:02:27.452782", "media_url": null, "media_mime_type": null}, {"id": 18444, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNkMwNTJBNTcyMTREMkExRDM3AA==", "sender": "user", "message_type": "text", "content": "Bonjour, j'ai une question sur l'agent IA", "created_at": "2026-04-24T12:17:15.109594", "media_url": null, "media_mime_type": null}, {"id": 18448, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRkMzQjYyRTM5OTEyQzMwQ0Y3AA==", "sender": "user", "message_type": "text", "content": "Bonjour, j'ai une question sur l'agent IA", "created_at": "2026-04-24T12:19:01.507425", "media_url": null, "media_mime_type": null}, {"id": 18474, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRDFFMDBBMjJGNDMzQzlDNzQzAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T12:24:38.844839", "media_url": null, "media_mime_type": null}, {"id": 18476, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4NDUzMUJDREZEOEVEMjI1QQA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T12:27:15.106655", "media_url": null, "media_mime_type": null}, {"id": 18573, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNkVEQjVCMjg3M0VCODhCNTFFAA==", "sender": "user", "message_type": "text", "content": "hi", "created_at": "2026-04-24T13:53:06.303270", "media_url": null, "media_mime_type": null}, {"id": 18575, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMzcxMzIxMjQzRUUzNEFCQUE2AA==", "sender": "user", "message_type": "text", "content": "wa khona", "created_at": "2026-04-24T13:54:29.463366", "media_url": null, "media_mime_type": null}, {"id": 18586, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T14:03:49.030234", "media_url": null, "media_mime_type": null}, {"id": 18587, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTU4Mjk1NEZEQzlENEI0NDFENwA=_860", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?", "created_at": "2026-04-24T14:04:02.425026", "media_url": null, "media_mime_type": null}]...
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Bonjour 😊 Je suis là pour répondre à vos questions Bonjour 😊 Je suis là pour répondre à vos questions sur notre agent IA. Qu'est-ce que vous aimeriez savoir ?...
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[{"id": 18342, "message_id": " [{"id": 18342, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUNEQ0NCQjc1OTU4OUZCNEYzNQA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:37:07.983587", "media_url": null, "media_mime_type": null}, {"id": 18352, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T10:47:39.809552", "media_url": null, "media_mime_type": null}, {"id": 18353, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=_4111", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 J'ai déjà notifié notre équipe, et ils vous contacteront bientôt. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à me le faire savoir !", "created_at": "2026-04-24T10:47:53.518057", "media_url": null, "media_mime_type": null}, {"id": 18356, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=", "sender": "user", "message_type": "text", "content": "Renotifie svp", "created_at": "2026-04-24T10:49:29.605839", "media_url": null, "media_mime_type": null}, {"id": 18357, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=_6292", "sender": "bot", "message_type": "text", "content": "C'est fait 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience !", "created_at": "2026-04-24T10:49:42.166409", "media_url": null, "media_mime_type": null}, {"id": 18394, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE1NkUwODY2NTYxQzFCNjZFNAA=", "sender": "user", "message_type": "text", "content": "Renotify them please", "created_at": "2026-04-24T11:27:31.619009", "media_url": null, "media_mime_type": null}, {"id": 18396, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE1NkUwODY2NTYxQzFCNjZFNAA=_2122", "sender": "bot", "message_type": "text", "content": "C'est fait à nouveau 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience et compréhension !", "created_at": "2026-04-24T11:27:46.794762", "media_url": null, "media_mime_type": null}, {"id": 18412, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzFFRENCQjA3OUY3MjlFOUYyAA==", "sender": "user", "message_type": "text", "content": "Bonjour,\n\nJe voudrais vous inviter à une session AnyDesk. Mon identifiant est 1 190 860 754.\n\nObtenez AnyDesk sur :\n\nhttps://anydesk.com/", "created_at": "2026-04-24T11:32:35.191771", "media_url": null, "media_mime_type": null}, {"id": 18415, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzFFRENCQjA3OUY3MjlFOUYyAA==_5705", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas accéder à des sessions AnyDesk ou à des liens externes. Cependant, je peux vous aider avec des informations ou des questions que vous pourriez avoir. Si vous avez besoin d'une assistance technique, je vous recommande de contacter directement notre équipe de support.", "created_at": "2026-04-24T11:32:45.463581", "media_url": null, "media_mime_type": null}, {"id": 18441, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTdBMTQ3OTk3MUMzN0ExQTU5MAA=", "sender": "user", "message_type": "text", "content": "Helo", "created_at": "2026-04-24T12:01:11.662319", "media_url": null, "media_mime_type": null}, {"id": 18442, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTgwRDZFOURFQTEwMzA0RUEwRQA=", "sender": "user", "message_type": "text", "content": "Cava", "created_at": "2026-04-24T12:02:17.954856", "media_url": null, "media_mime_type": null}, {"id": 18443, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTgwRDZFOURFQTEwMzA0RUEwRQA=_7578", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 Ça va très bien, merci ! Et vous, comment allez-vous ?", "created_at": "2026-04-24T12:02:27.452782", "media_url": null, "media_mime_type": null}]...
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Bonjour 😊 Ça va très bien, merci ! Et vous, commen Bonjour 😊 Ça va très bien, merci ! Et vous, comment allez-vous ?...
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[{"id": 18310, "message_id": " [{"id": 18310, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=", "sender": "user", "message_type": "text", "content": "I want to talk to a human please norify him", "created_at": "2026-04-24T10:08:22.929146", "media_url": null, "media_mime_type": null}, {"id": 18311, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=_2220", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 J'ai notifié notre équipe et quelqu'un va vous contacter bientôt. Merci pour votre patience !", "created_at": "2026-04-24T10:08:44.433675", "media_url": null, "media_mime_type": null}, {"id": 18339, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE5NjA2MERDQkUzNDJGNTI1QgA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:32:01.403964", "media_url": null, "media_mime_type": null}, {"id": 18342, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUNEQ0NCQjc1OTU4OUZCNEYzNQA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:37:07.983587", "media_url": null, "media_mime_type": null}, {"id": 18352, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T10:47:39.809552", "media_url": null, "media_mime_type": null}, {"id": 18353, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=_4111", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 J'ai déjà notifié notre équipe, et ils vous contacteront bientôt. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à me le faire savoir !", "created_at": "2026-04-24T10:47:53.518057", "media_url": null, "media_mime_type": null}, {"id": 18356, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=", "sender": "user", "message_type": "text", "content": "Renotifie svp", "created_at": "2026-04-24T10:49:29.605839", "media_url": null, "media_mime_type": null}, {"id": 18357, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=_6292", "sender": "bot", "message_type": "text", "content": "C'est fait 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience !", "created_at": "2026-04-24T10:49:42.166409", "media_url": null, "media_mime_type": null}, {"id": 18394, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE1NkUwODY2NTYxQzFCNjZFNAA=", "sender": "user", "message_type": "text", "content": "Renotify them please", "created_at": "2026-04-24T11:27:31.619009", "media_url": null, "media_mime_type": null}, {"id": 18396, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE1NkUwODY2NTYxQzFCNjZFNAA=_2122", "sender": "bot", "message_type": "text", "content": "C'est fait à nouveau 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience et compréhension !", "created_at": "2026-04-24T11:27:46.794762", "media_url": null, "media_mime_type": null}, {"id": 18412, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzFFRENCQjA3OUY3MjlFOUYyAA==", "sender": "user", "message_type": "text", "content": "Bonjour,\n\nJe voudrais vous inviter à une session AnyDesk. Mon identifiant est 1 190 860 754.\n\nObtenez AnyDesk sur :\n\nhttps://anydesk.com/", "created_at": "2026-04-24T11:32:35.191771", "media_url": null, "media_mime_type": null}, {"id": 18415, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNzFFRENCQjA3OUY3MjlFOUYyAA==_5705", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je ne peux pas accéder à des sessions AnyDesk ou à des liens externes. Cependant, je peux vous aider avec des informations ou des questions que vous pourriez avoir. Si vous avez besoin d'une assistance technique, je vous recommande de contacter directement notre équipe de support.", "created_at": "2026-04-24T11:32:45.463581", "media_url": null, "media_mime_type": null}]...
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Je suis désolé, mais je ne peux pas accéder à des Je suis désolé, mais je ne peux pas accéder à des sessions AnyDesk ou à des liens externes. Cependant, je peux vous aider avec des informations ou des questions que vous pourriez avoir. Si vous avez besoin d'une assistance technique, je vous recommande de contacter directement notre équipe de support....
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[{"id": 18306, "message_id": " [{"id": 18306, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTg4RjQ3MDZCRDYxMkIzRDE3NQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\nالسلام عليكم، كلشي مزيان؟ الحمد لله، كلشي مزيان.\n\n**Latin Script:**\nSalam o alaikom, koulchi mzyan? Alhamdolillah, koulchi mzyan.", "created_at": "2026-04-24T10:06:17.248746", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5033/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18308, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTI1Rjk5OUVDMTQzMDg1RTZEMwA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"trees and buildings\",\n \"evidence\": \"visible trees and urban infrastructure\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Non-dental image; dental concerns not applicable.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T10:06:43.372858", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5034/download", "media_mime_type": "image/jpeg"}, {"id": 18310, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=", "sender": "user", "message_type": "text", "content": "I want to talk to a human please norify him", "created_at": "2026-04-24T10:08:22.929146", "media_url": null, "media_mime_type": null}, {"id": 18311, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=_2220", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 J'ai notifié notre équipe et quelqu'un va vous contacter bientôt. Merci pour votre patience !", "created_at": "2026-04-24T10:08:44.433675", "media_url": null, "media_mime_type": null}, {"id": 18339, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE5NjA2MERDQkUzNDJGNTI1QgA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:32:01.403964", "media_url": null, "media_mime_type": null}, {"id": 18342, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUNEQ0NCQjc1OTU4OUZCNEYzNQA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:37:07.983587", "media_url": null, "media_mime_type": null}, {"id": 18352, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T10:47:39.809552", "media_url": null, "media_mime_type": null}, {"id": 18353, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=_4111", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 J'ai déjà notifié notre équipe, et ils vous contacteront bientôt. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à me le faire savoir !", "created_at": "2026-04-24T10:47:53.518057", "media_url": null, "media_mime_type": null}, {"id": 18356, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=", "sender": "user", "message_type": "text", "content": "Renotifie svp", "created_at": "2026-04-24T10:49:29.605839", "media_url": null, "media_mime_type": null}, {"id": 18357, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=_6292", "sender": "bot", "message_type": "text", "content": "C'est fait 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience !", "created_at": "2026-04-24T10:49:42.166409", "media_url": null, "media_mime_type": null}, {"id": 18394, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE1NkUwODY2NTYxQzFCNjZFNAA=", "sender": "user", "message_type": "text", "content": "Renotify them please", "created_at": "2026-04-24T11:27:31.619009", "media_url": null, "media_mime_type": null}, {"id": 18396, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE1NkUwODY2NTYxQzFCNjZFNAA=_2122", "sender": "bot", "message_type": "text", "content": "C'est fait à nouveau 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience et compréhension !", "created_at": "2026-04-24T11:27:46.794762", "media_url": null, "media_mime_type": null}]...
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C'est fait à nouveau 😊 J'ai renotifié notr C'est fait à nouveau 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience et compréhension !...
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[{"id": 18304, "message_id": " [{"id": 18304, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:**\nالسلام عليكم، لاباس عليك؟ مزيان؟ كلشي مزيان؟\n\n**Latin Script:**\nSalamou alaykoum, labass 3lik? Mezyan? Koulchi mezyan?", "created_at": "2026-04-24T10:05:49.168614", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5032/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18305, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=_9809", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-24T10:06:07.077469", "media_url": null, "media_mime_type": null}, {"id": 18306, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTg4RjQ3MDZCRDYxMkIzRDE3NQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\nالسلام عليكم، كلشي مزيان؟ الحمد لله، كلشي مزيان.\n\n**Latin Script:**\nSalam o alaikom, koulchi mzyan? Alhamdolillah, koulchi mzyan.", "created_at": "2026-04-24T10:06:17.248746", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5033/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18308, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTI1Rjk5OUVDMTQzMDg1RTZEMwA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"trees and buildings\",\n \"evidence\": \"visible trees and urban infrastructure\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Non-dental image; dental concerns not applicable.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T10:06:43.372858", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5034/download", "media_mime_type": "image/jpeg"}, {"id": 18310, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=", "sender": "user", "message_type": "text", "content": "I want to talk to a human please norify him", "created_at": "2026-04-24T10:08:22.929146", "media_url": null, "media_mime_type": null}, {"id": 18311, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=_2220", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 J'ai notifié notre équipe et quelqu'un va vous contacter bientôt. Merci pour votre patience !", "created_at": "2026-04-24T10:08:44.433675", "media_url": null, "media_mime_type": null}, {"id": 18339, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE5NjA2MERDQkUzNDJGNTI1QgA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:32:01.403964", "media_url": null, "media_mime_type": null}, {"id": 18342, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUNEQ0NCQjc1OTU4OUZCNEYzNQA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:37:07.983587", "media_url": null, "media_mime_type": null}, {"id": 18352, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T10:47:39.809552", "media_url": null, "media_mime_type": null}, {"id": 18353, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=_4111", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 J'ai déjà notifié notre équipe, et ils vous contacteront bientôt. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à me le faire savoir !", "created_at": "2026-04-24T10:47:53.518057", "media_url": null, "media_mime_type": null}, {"id": 18356, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=", "sender": "user", "message_type": "text", "content": "Renotifie svp", "created_at": "2026-04-24T10:49:29.605839", "media_url": null, "media_mime_type": null}, {"id": 18357, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUI0MDkyMDMzN0RGNTc2OTE2MQA=_6292", "sender": "bot", "message_type": "text", "content": "C'est fait 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience !", "created_at": "2026-04-24T10:49:42.166409", "media_url": null, "media_mime_type": null}]...
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C'est fait 😊 J'ai renotifié notre équipe p C'est fait 😊 J'ai renotifié notre équipe pour qu'ils vous contactent dès que possible. Merci pour votre patience !...
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[{"id": 18263, "message_id": " [{"id": 18263, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] و سلمان فاروتي، و سلمان فاروتي.", "created_at": "2026-04-24T09:17:50.180252", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5022/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18264, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=_518", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-04-24T09:18:03.820428", "media_url": null, "media_mime_type": null}, {"id": 18304, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:**\nالسلام عليكم، لاباس عليك؟ مزيان؟ كلشي مزيان؟\n\n**Latin Script:**\nSalamou alaykoum, labass 3lik? Mezyan? Koulchi mezyan?", "created_at": "2026-04-24T10:05:49.168614", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5032/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18305, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=_9809", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-24T10:06:07.077469", "media_url": null, "media_mime_type": null}, {"id": 18306, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTg4RjQ3MDZCRDYxMkIzRDE3NQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\nالسلام عليكم، كلشي مزيان؟ الحمد لله، كلشي مزيان.\n\n**Latin Script:**\nSalam o alaikom, koulchi mzyan? Alhamdolillah, koulchi mzyan.", "created_at": "2026-04-24T10:06:17.248746", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5033/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18308, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTI1Rjk5OUVDMTQzMDg1RTZEMwA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"trees and buildings\",\n \"evidence\": \"visible trees and urban infrastructure\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Non-dental image; dental concerns not applicable.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T10:06:43.372858", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5034/download", "media_mime_type": "image/jpeg"}, {"id": 18310, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=", "sender": "user", "message_type": "text", "content": "I want to talk to a human please norify him", "created_at": "2026-04-24T10:08:22.929146", "media_url": null, "media_mime_type": null}, {"id": 18311, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=_2220", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 J'ai notifié notre équipe et quelqu'un va vous contacter bientôt. Merci pour votre patience !", "created_at": "2026-04-24T10:08:44.433675", "media_url": null, "media_mime_type": null}, {"id": 18339, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTE5NjA2MERDQkUzNDJGNTI1QgA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:32:01.403964", "media_url": null, "media_mime_type": null}, {"id": 18342, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUNEQ0NCQjc1OTU4OUZCNEYzNQA=", "sender": "user", "message_type": "text", "content": "Renotify him", "created_at": "2026-04-24T10:37:07.983587", "media_url": null, "media_mime_type": null}, {"id": 18352, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-24T10:47:39.809552", "media_url": null, "media_mime_type": null}, {"id": 18353, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE4NEQ1NjYyOTA1MkU2NTY4NAA=_4111", "sender": "bot", "message_type": "text", "content": "Bonjour 😊 J'ai déjà notifié notre équipe, et ils vous contacteront bientôt. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à me le faire savoir !", "created_at": "2026-04-24T10:47:53.518057", "media_url": null, "media_mime_type": null}]...
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Bonjour 😊 J'ai déjà notifié notre équipe, et i Bonjour 😊 J'ai déjà notifié notre équipe, et ils vous contacteront bientôt. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à me le faire savoir !...
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[{"id": 18258, "message_id": " [{"id": 18258, "message_id": "owner_media_2740d721371e4a49aafae2ea44b0f1a0", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:** أجي لهنا، أجي لهنا.\n**Latin Script:** Aji l hna, aji l hna.\n\n**(English Translation: Come here, come here.)**", "created_at": "2026-04-24T09:15:34.487958", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5020/download", "media_mime_type": "video/webm"}, {"id": 18259, "message_id": "owner_media_8fe9d1a009dc42eda98557e1f8951779", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 70,\n \"issues\": [\"angle_limited\", \"partial_view\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"portrait\",\n \"evidence\": \"image shows a person's face from the shoulders up\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image does not show dental aspects\"\n },\n \"recommended_questions\": [\n \"What exactly concerns you most (color, alignment, pain, gums, other)?\",\n \"How long has this been present?\",\n \"Any pain, bleeding, swelling, fever, trauma, or sensitivity?\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T09:15:54.953096", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5021/download", "media_mime_type": "image/png"}, {"id": 18261, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=", "sender": "user", "message_type": "text", "content": "Si lmanfaroti", "created_at": "2026-04-24T09:16:35.613516", "media_url": null, "media_mime_type": null}, {"id": 18262, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=_4925", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-04-24T09:17:13.070240", "media_url": null, "media_mime_type": null}, {"id": 18263, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] و سلمان فاروتي، و سلمان فاروتي.", "created_at": "2026-04-24T09:17:50.180252", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5022/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18264, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=_518", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-04-24T09:18:03.820428", "media_url": null, "media_mime_type": null}, {"id": 18304, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:**\nالسلام عليكم، لاباس عليك؟ مزيان؟ كلشي مزيان؟\n\n**Latin Script:**\nSalamou alaykoum, labass 3lik? Mezyan? Koulchi mezyan?", "created_at": "2026-04-24T10:05:49.168614", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5032/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18305, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=_9809", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-24T10:06:07.077469", "media_url": null, "media_mime_type": null}, {"id": 18306, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTg4RjQ3MDZCRDYxMkIzRDE3NQA=", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\nالسلام عليكم، كلشي مزيان؟ الحمد لله، كلشي مزيان.\n\n**Latin Script:**\nSalam o alaikom, koulchi mzyan? Alhamdolillah, koulchi mzyan.", "created_at": "2026-04-24T10:06:17.248746", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5033/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18308, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTI1Rjk5OUVDMTQzMDg1RTZEMwA=", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 85,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"trees and buildings\",\n \"evidence\": \"visible trees and urban infrastructure\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Non-dental image; dental concerns not applicable.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T10:06:43.372858", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5034/download", "media_mime_type": "image/jpeg"}, {"id": 18310, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=", "sender": "user", "message_type": "text", "content": "I want to talk to a human please norify him", "created_at": "2026-04-24T10:08:22.929146", "media_url": null, "media_mime_type": null}, {"id": 18311, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUUwRUQ2QTBEN0QwQTczQzNBQgA=_2220", "sender": "bot", "message_type": "text", "content": "Bien sûr 😊 J'ai notifié notre équipe et quelqu'un va vous contacter bientôt. Merci pour votre patience !", "created_at": "2026-04-24T10:08:44.433675", "media_url": null, "media_mime_type": null}]...
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Bien sûr 😊 J'ai notifié notre équipe et quelqu Bien sûr 😊 J'ai notifié notre équipe et quelqu'un va vous contacter bientôt. Merci pour votre patience !...
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[{"id": 18252, "message_id": " [{"id": 18252, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTM5ODg4NjgzREQwQkJBRkFENQA=", "sender": "bot", "message_type": "text", "content": "Jj", "created_at": "2026-04-24T09:15:00.047371", "media_url": null, "media_mime_type": null}, {"id": 18253, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTcyMkNGRjFCQkIwREJBNEJFQQA=", "sender": "bot", "message_type": "text", "content": "[Owner sent audio]", "created_at": "2026-04-24T09:15:04.701510", "media_url": null, "media_mime_type": null}, {"id": 18255, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQUFGQzZCRjMxQ0ZDQjcyMkVENAA=", "sender": "bot", "message_type": "text", "content": "Tiititititgi", "created_at": "2026-04-24T09:15:12.369834", "media_url": null, "media_mime_type": null}, {"id": 18256, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTY5N0JDNkFFREYxQjI5NzAyNAA=", "sender": "bot", "message_type": "text", "content": "[Owner sent image]", "created_at": "2026-04-24T09:15:21.325214", "media_url": null, "media_mime_type": null}, {"id": 18258, "message_id": "owner_media_2740d721371e4a49aafae2ea44b0f1a0", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:** أجي لهنا، أجي لهنا.\n**Latin Script:** Aji l hna, aji l hna.\n\n**(English Translation: Come here, come here.)**", "created_at": "2026-04-24T09:15:34.487958", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5020/download", "media_mime_type": "video/webm"}, {"id": 18259, "message_id": "owner_media_8fe9d1a009dc42eda98557e1f8951779", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 70,\n \"issues\": [\"angle_limited\", \"partial_view\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"portrait\",\n \"evidence\": \"image shows a person's face from the shoulders up\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image does not show dental aspects\"\n },\n \"recommended_questions\": [\n \"What exactly concerns you most (color, alignment, pain, gums, other)?\",\n \"How long has this been present?\",\n \"Any pain, bleeding, swelling, fever, trauma, or sensitivity?\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T09:15:54.953096", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5021/download", "media_mime_type": "image/png"}, {"id": 18261, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=", "sender": "user", "message_type": "text", "content": "Si lmanfaroti", "created_at": "2026-04-24T09:16:35.613516", "media_url": null, "media_mime_type": null}, {"id": 18262, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=_4925", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-04-24T09:17:13.070240", "media_url": null, "media_mime_type": null}, {"id": 18263, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] و سلمان فاروتي، و سلمان فاروتي.", "created_at": "2026-04-24T09:17:50.180252", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5022/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18264, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=_518", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-04-24T09:18:03.820428", "media_url": null, "media_mime_type": null}, {"id": 18304, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:**\nالسلام عليكم، لاباس عليك؟ مزيان؟ كلشي مزيان؟\n\n**Latin Script:**\nSalamou alaykoum, labass 3lik? Mezyan? Koulchi mezyan?", "created_at": "2026-04-24T10:05:49.168614", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5032/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18305, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTJBQTMzNTJEMUIzOUY5RDFEQgA=_9809", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-24T10:06:07.077469", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخ وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟...
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[{"id": 18249, "message_id": " [{"id": 18249, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTlCMjYyQ0Y3RTVBMzcyREMyOAA=", "sender": "bot", "message_type": "text", "content": "Hiiiii", "created_at": "2026-04-24T09:14:31.508469", "media_url": null, "media_mime_type": null}, {"id": 18251, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTFDODFDOEJCRjI4OUQzQUMyQwA=", "sender": "bot", "message_type": "text", "content": "Vc", "created_at": "2026-04-24T09:14:56.901227", "media_url": null, "media_mime_type": null}, {"id": 18252, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTM5ODg4NjgzREQwQkJBRkFENQA=", "sender": "bot", "message_type": "text", "content": "Jj", "created_at": "2026-04-24T09:15:00.047371", "media_url": null, "media_mime_type": null}, {"id": 18253, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTcyMkNGRjFCQkIwREJBNEJFQQA=", "sender": "bot", "message_type": "text", "content": "[Owner sent audio]", "created_at": "2026-04-24T09:15:04.701510", "media_url": null, "media_mime_type": null}, {"id": 18255, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQUFGQzZCRjMxQ0ZDQjcyMkVENAA=", "sender": "bot", "message_type": "text", "content": "Tiititititgi", "created_at": "2026-04-24T09:15:12.369834", "media_url": null, "media_mime_type": null}, {"id": 18256, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTY5N0JDNkFFREYxQjI5NzAyNAA=", "sender": "bot", "message_type": "text", "content": "[Owner sent image]", "created_at": "2026-04-24T09:15:21.325214", "media_url": null, "media_mime_type": null}, {"id": 18258, "message_id": "owner_media_2740d721371e4a49aafae2ea44b0f1a0", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:** أجي لهنا، أجي لهنا.\n**Latin Script:** Aji l hna, aji l hna.\n\n**(English Translation: Come here, come here.)**", "created_at": "2026-04-24T09:15:34.487958", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5020/download", "media_mime_type": "video/webm"}, {"id": 18259, "message_id": "owner_media_8fe9d1a009dc42eda98557e1f8951779", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 70,\n \"issues\": [\"angle_limited\", \"partial_view\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"portrait\",\n \"evidence\": \"image shows a person's face from the shoulders up\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image does not show dental aspects\"\n },\n \"recommended_questions\": [\n \"What exactly concerns you most (color, alignment, pain, gums, other)?\",\n \"How long has this been present?\",\n \"Any pain, bleeding, swelling, fever, trauma, or sensitivity?\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T09:15:54.953096", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5021/download", "media_mime_type": "image/png"}, {"id": 18261, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=", "sender": "user", "message_type": "text", "content": "Si lmanfaroti", "created_at": "2026-04-24T09:16:35.613516", "media_url": null, "media_mime_type": null}, {"id": 18262, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=_4925", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-04-24T09:17:13.070240", "media_url": null, "media_mime_type": null}, {"id": 18263, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] و سلمان فاروتي، و سلمان فاروتي.", "created_at": "2026-04-24T09:17:50.180252", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5022/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 18264, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTFBNTZBNkE0OTBEOUVCOUU3RAA=_518", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-04-24T09:18:03.820428", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر تو كنعتدر، مفهمتش الرسالة الصوتية بالضبط. واش تقدر توضح ليا شنو قصدك؟...
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[{"id": 18038, "message_id": " [{"id": 18038, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwOTJDRTlBQUMzQ0U2Njc2NEY0AA==", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"textual content\",\n \"evidence\": \"Messages and user interface from a messaging app\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"Image content is non-dental.\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-23T17:31:44.778963", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/4958/download", "media_mime_type": "image/jpeg"}, {"id": 18039, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNEIwQjgxMDNBMzJGRjBCMEM3AA==", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 90,\n \"issues\": []\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"person\",\n \"evidence\": \"image of a person speaking\",\n \"severity\": \"none\"\n },\n {\n \"feature\": \"background equipment\",\n \"evidence\": \"medical or office equipment visible\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image does not relate to dental concerns\"\n },\n \"recommended_questions\": [],\n \"needs_additional_inputs\": {\n \"value\": false,\n \"requested\": []\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-23T17:31:45.406288", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/4959/download", "media_mime_type": "image/jpeg"}, {"id": 18249, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTlCMjYyQ0Y3RTVBMzcyREMyOAA=", "sender": "bot", "message_type": "text", "content": "Hiiiii", "created_at": "2026-04-24T09:14:31.508469", "media_url": null, "media_mime_type": null}, {"id": 18251, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTFDODFDOEJCRjI4OUQzQUMyQwA=", "sender": "bot", "message_type": "text", "content": "Vc", "created_at": "2026-04-24T09:14:56.901227", "media_url": null, "media_mime_type": null}, {"id": 18252, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTM5ODg4NjgzREQwQkJBRkFENQA=", "sender": "bot", "message_type": "text", "content": "Jj", "created_at": "2026-04-24T09:15:00.047371", "media_url": null, "media_mime_type": null}, {"id": 18253, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTcyMkNGRjFCQkIwREJBNEJFQQA=", "sender": "bot", "message_type": "text", "content": "[Owner sent audio]", "created_at": "2026-04-24T09:15:04.701510", "media_url": null, "media_mime_type": null}, {"id": 18255, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQUFGQzZCRjMxQ0ZDQjcyMkVENAA=", "sender": "bot", "message_type": "text", "content": "Tiititititgi", "created_at": "2026-04-24T09:15:12.369834", "media_url": null, "media_mime_type": null}, {"id": 18256, "message_id": "meta_echo_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgARGBQyQTY5N0JDNkFFREYxQjI5NzAyNAA=", "sender": "bot", "message_type": "text", "content": "[Owner sent image]", "created_at": "2026-04-24T09:15:21.325214", "media_url": null, "media_mime_type": null}, {"id": 18258, "message_id": "owner_media_2740d721371e4a49aafae2ea44b0f1a0", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio:\n\n**Arabic Script:** أجي لهنا، أجي لهنا.\n**Latin Script:** Aji l hna, aji l hna.\n\n**(English Translation: Come here, come here.)**", "created_at": "2026-04-24T09:15:34.487958", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5020/download", "media_mime_type": "video/webm"}, {"id": 18259, "message_id": "owner_media_8fe9d1a009dc42eda98557e1f8951779", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"analysis_version\": \"1.0\",\n \"image_quality\": {\n \"score\": 70,\n \"issues\": [\"angle_limited\", \"partial_view\"]\n },\n \"visible_domain\": \"non_dental\",\n \"observations\": [\n {\n \"feature\": \"portrait\",\n \"evidence\": \"image shows a person's face from the shoulders up\",\n \"severity\": \"none\"\n }\n ],\n \"possible_concerns\": [],\n \"service_candidates\": [],\n \"no_apparent_issue\": {\n \"value\": true,\n \"reason\": \"image does not show dental aspects\"\n },\n \"recommended_questions\": [\n \"What exactly concerns you most (color, alignment, pain, gums, other)?\",\n \"How long has this been present?\",\n \"Any pain, bleeding, swelling, fever, trauma, or sensitivity?\"\n ],\n \"needs_additional_inputs\": {\n \"value\": true,\n \"requested\": [\n \"front smile photo in good light\",\n \"close-up of upper/lower teeth\",\n \"left and right side views\"\n ]\n },\n \"urgent_flags\": {\n \"needs_urgent_human_review\": false,\n \"signals\": []\n },\n \"safety_note_for_orchestrator\": \"AI image assessment only; not a diagnosis.\"\n}\n```", "created_at": "2026-04-24T09:15:54.953096", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/5021/download", "media_mime_type": "image/png"}, {"id": 18261, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=", "sender": "user", "message_type": "text", "content": "Si lmanfaroti", "created_at": "2026-04-24T09:16:35.613516", "media_url": null, "media_mime_type": null}, {"id": 18262, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUYwQjA4RDlEQTRFMjExNkFBRAA=_4925", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-04-24T09:17:13.070240", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا ش كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟...
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[{"id": 7803, "message_id": "2 [{"id": 7803, "message_id": "2A0E0BCFA271949A96DB", "sender": "bot", "message_type": "voice", "content": "", "created_at": "2026-03-27T22:45:37.537093", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1636/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 7804, "message_id": "2A2AF189442E80737A71", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-27T22:45:37.720187", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1637/download", "media_mime_type": "image/jpeg"}, {"id": 7805, "message_id": "2A66A7516A440094E967", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-27T22:45:38.049446", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1638/download", "media_mime_type": "image/jpeg"}, {"id": 7806, "message_id": "2A29FB1A9C27AA832136", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-27T22:45:38.160481", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1639/download", "media_mime_type": "image/jpeg"}, {"id": 7807, "message_id": "2A71654A3ABA616A8E38", "sender": "bot", "message_type": "voice", "content": "", "created_at": "2026-03-27T22:45:38.387804", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1640/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15233, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY1Q0I0OEU2ODNDMDZCMDUwMQA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-14T00:52:17.570337", "media_url": null, "media_mime_type": null}, {"id": 15234, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTREN0U3MTQ5QjMxNzRBOThCOAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**فين أخويا هاني؟ مزيان؟ كلشي مزيان؟**\n**الحمد لله، الحمد لله، الحمد لله، كلشي بخير.**\n**أنت كولي يا خويا كي داير؟ واش راك مزيان ولا لا؟**\n**أنا بغيتك تكون مزيان.**", "created_at": "2026-04-14T00:53:44.959258", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/3924/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15235, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTREN0U3MTQ5QjMxNzRBOThCOAA=_4399", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T00:54:09.130635", "media_url": null, "media_mime_type": null}, {"id": 15236, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURDNUIxQjhEMzJFQUU5OEQyNAA=", "sender": "user", "message_type": "text", "content": "Haniliya", "created_at": "2026-04-14T00:56:37.786344", "media_url": null, "media_mime_type": null}, {"id": 15237, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURDNUIxQjhEMzJFQUU5OEQyNAA=_4602", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-04-14T00:56:48.531588", "media_url": null, "media_mime_type": null}, {"id": 17690, "message_id": "meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk0QUFCMkY2NTE2RUI3QThBQQA=", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-04-23T09:51:29.785228", "media_url": null, "media_mime_type": null}, {"id": 17691, "message_id": "bot_meta_950052238199168_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTk0QUFCMkY2NTE2RUI3QThBQQA=_7638", "sender": "bot", "message_type": "text", "content": "وعليكم السلام 😊 كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-23T09:51:41.165171", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام 😊 كيفاش نقدر نعاونك اليوم؟
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[{"id": 6936, "message_id": "3 [{"id": 6936, "message_id": "3A5399DB7DC790DD5892", "sender": "user", "message_type": "text", "content": "https://www.instagram.com/reel/DPAKRNLjA56/?utm_source=ig_web_copy_link", "created_at": "2026-03-25T17:45:24.217415", "media_url": null, "media_mime_type": null}, {"id": 6937, "message_id": "bot_3A5399DB7DC790DD5892_8439", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-03-25T17:45:37.414158", "media_url": null, "media_mime_type": null}, {"id": 7803, "message_id": "2A0E0BCFA271949A96DB", "sender": "bot", "message_type": "voice", "content": "", "created_at": "2026-03-27T22:45:37.537093", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1636/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 7804, "message_id": "2A2AF189442E80737A71", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-27T22:45:37.720187", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1637/download", "media_mime_type": "image/jpeg"}, {"id": 7805, "message_id": "2A66A7516A440094E967", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-27T22:45:38.049446", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1638/download", "media_mime_type": "image/jpeg"}, {"id": 7806, "message_id": "2A29FB1A9C27AA832136", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-27T22:45:38.160481", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1639/download", "media_mime_type": "image/jpeg"}, {"id": 7807, "message_id": "2A71654A3ABA616A8E38", "sender": "bot", "message_type": "voice", "content": "", "created_at": "2026-03-27T22:45:38.387804", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/1640/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15233, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUY1Q0I0OEU2ODNDMDZCMDUwMQA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-14T00:52:17.570337", "media_url": null, "media_mime_type": null}, {"id": 15234, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTREN0U3MTQ5QjMxNzRBOThCOAA=", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**فين أخويا هاني؟ مزيان؟ كلشي مزيان؟**\n**الحمد لله، الحمد لله، الحمد لله، كلشي بخير.**\n**أنت كولي يا خويا كي داير؟ واش راك مزيان ولا لا؟**\n**أنا بغيتك تكون مزيان.**", "created_at": "2026-04-14T00:53:44.959258", "media_url": "/api/v1/chatbots/38/knowledge-bases/media/files/3924/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15235, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQTREN0U3MTQ5QjMxNzRBOThCOAA=_4399", "sender": "bot", "message_type": "text", "content": "بارك الله فيك، نتوما بخير؟ 😊 كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T00:54:09.130635", "media_url": null, "media_mime_type": null}, {"id": 15236, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURDNUIxQjhEMzJFQUU5OEQyNAA=", "sender": "user", "message_type": "text", "content": "Haniliya", "created_at": "2026-04-14T00:56:37.786344", "media_url": null, "media_mime_type": null}, {"id": 15237, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQURDNUIxQjhEMzJFQUU5OEQyNAA=_4602", "sender": "bot", "message_type": "text", "content": "كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟", "created_at": "2026-04-14T00:56:48.531588", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا ش كنعتدر، مفهمتش الرسالة بالضبط. واش تقدر توضح ليا شنو قصدك أو كيفاش نقدر نعاونك؟...
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