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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: patient requests doctor explanation about 'en double emploi' — asks if it's about teeth or something else — references prior discussion
Phone: 212603293086
Canal de communication: 📱 *WhatsApp*...
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 663, "recipient_phone": "212680203451"}...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: patient requests doctor explanation about 'en double emploi' — asks if it's about teeth or something else — references prior discussion
Phone: 212603293086
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : existing_patient_status: متابعة علاج ديال تعمير الضرس وباغية تعرف وقت الحصة الثانية
Client : غزلان فرح
Téléphone : 212661698893...
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🔔 Intervention Humaine
Raison : existing_patient 🔔 Intervention Humaine
Raison : existing_patient_status: سؤال حول حالة علاج سفيان — توقف العلاج لمدة ربع شهور — طلب توضيح من الفريق
Le nom: سفيان البغدادي
Phone: 212655637602
Canal de communication: 📱 *WhatsApp*...
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2026-06-15T12:42:21.321592
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🔔 Intervention Humaine
Raison : existing_patient 🔔 Intervention Humaine
Raison : existing_patient_status: سؤال حول حالة علاج سفيان — توقف العلاج لمدة ربع شهور — طلب توضيح من الفريق
Le nom: سفيان البغدادي
Phone: 212655637602
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : existing_patient 🔔 Intervention Humaine
Raison : existing_patient_status: سؤال حول حالة علاج سفيان — توقف العلاج لمدة ربع شهور — طلب توضيح من الفريق
Le nom: سفيان البغدادي
Phone: 212655637602
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : reschedule: Asmae Bouhnane — déplacer rendez-vous du jeudi matin au mercredi matin + ajouter rendez-vous pour Hassan Bouhnane (consultation), tous les deux mercredi matin. Asmae: soin du kyste, Hassan: consultation.
Client : Asmae Bouhnane
Téléphone : 212665725945...
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2026-06-15T11:56:38.946620
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🔔 Intervention Humaine
Raison : cancellation: AD 🔔 Intervention Humaine
Raison : cancellation: ADNANE Benazzouz — lundi 15 juin 2026 à 14:30 — conflit d'emploi du temps
Le nom: ADNANE Benazzouz
Phone: 212645862319
Canal de communication: 📱 *WhatsApp*...
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2026-06-15T11:35:39.241213
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🔔 Intervention Humaine
Raison : cancellation: AD 🔔 Intervention Humaine
Raison : cancellation: ADNANE Benazzouz — lundi 15 juin 2026 à 14:30 — conflit d'emploi du temps
Le nom: ADNANE Benazzouz
Phone: 212645862319
Canal de communication: 📱 *WhatsApp*...
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2026-06-15T11:35:36.929375
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🔔 Intervention Humaine
Raison : cancellation: AD 🔔 Intervention Humaine
Raison : cancellation: ADNANE Benazzouz — lundi 15 juin 2026 à 14:30 — conflit d'emploi du temps
Le nom: ADNANE Benazzouz
Phone: 212645862319
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : تأكيد عاجل: السيدة فاطمة من الشمال محتاجة تأكيد نهائي اليوم فالعشية على موعد 17 (الأربعاء) مع الرابعة، باش يعرفو واش يسافرو غدا ولا لا. المرجو التواصل معاهم اليوم.
Client : فاطمة اللحياني
Téléphone : 212681899515...
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2026-06-15T10:09:44.590088
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 658, "recipient_phone": "212648181906"}...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: Request for a complete invoice for the mutual insurance — the patient stated they owe 1500 dirhams and is asking if they can make a transfer to receive the complete invoice — there has been prior communication outside of this conversation.
Phone: 32493489028
Canal de communication: 📱 *WhatsApp*...
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2026-06-15T09:09:50.119516
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 657, "recipient_phone": "905065487781"}...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: Request for a complete invoice for the mutual insurance — the patient stated they owe 1500 dirhams and is asking if they can make a transfer to receive the complete invoice — there has been prior communication outside of this conversation.
Phone: 32493489028
Canal de communication: 📱 *WhatsApp*...
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2026-06-15T09:09:47.225699
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 657, "recipient_phone": "212680203451"}...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: Request for a complete invoice for the mutual insurance — the patient stated they owe 1500 dirhams and is asking if they can make a transfer to receive the complete invoice — there has been prior communication outside of this conversation.
Phone: 32493489028
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : urgent_pain: نزيف كبير فالضرس ديال بنتها مع ألم وحالة استعجالية
Client : هبة اقوبي
Téléphone : 212755856588...
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2026-06-15T05:06:43.940817
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: BENMASSAOUD Sanae — الاثنين 15 يونيو 11:00 — عائق، طلب تأجيل الثلاثاء أو منتصف الأسبوع
Le nom: BENMASSAOUD Sanae
Phone: 212682409696
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: BENMASSAOUD Sanae — الاثنين 15 يونيو 11:00 — عائق، طلب تأجيل الثلاثاء أو منتصف الأسبوع
Le nom: BENMASSAOUD Sanae
Phone: 212682409696
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: BENMASSAOUD Sanae — الاثنين 15 يونيو 11:00 — عائق، طلب تأجيل الثلاثاء أو منتصف الأسبوع
Le nom: BENMASSAOUD Sanae
Phone: 212682409696
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : cancellation/reschedule: EL ALOUANI 5044 BOUCHRA — طلب تغيير الموعد من الاثنين صباحاً إلى الثلاثاء صباحاً
Client : EL ALOUANI 5044 BOUCHRA
Téléphone : 212761790911...
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🔔 Intervention Humaine
Raison : reschedule: ISMA 🔔 Intervention Humaine
Raison : reschedule: ISMAEL Fatima — demande pour connaître les créneaux disponibles le 17 juin
Le nom: ISMAEL Fatima
Phone: 46701007588
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : reschedule: ISMA 🔔 Intervention Humaine
Raison : reschedule: ISMAEL Fatima — demande pour connaître les créneaux disponibles le 17 juin
Le nom: ISMAEL Fatima
Phone: 46701007588
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : reschedule: ISMA 🔔 Intervention Humaine
Raison : reschedule: ISMAEL Fatima — demande pour connaître les créneaux disponibles le 17 juin
Le nom: ISMAEL Fatima
Phone: 46701007588
Canal de communication: 📱 *WhatsApp*...
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 653, "recipient_phone": "212660022263"}...
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🔔 Intervention Humaine
Raison : urgent_pain: le 🔔 Intervention Humaine
Raison : urgent_pain: le client signale une urgence — demande d'aide rapide
Phone: 212666942767
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : urgent_pain: le 🔔 Intervention Humaine
Raison : urgent_pain: le client signale une urgence — demande d'aide rapide
Phone: 212666942767
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : urgent_pain: le 🔔 Intervention Humaine
Raison : urgent_pain: le client signale une urgence — demande d'aide rapide
Phone: 212666942767
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : appointment: ليف 🔔 Intervention Humaine
Raison : appointment: ليفاصيط لتقويم الأسنان؛ preferred: 23 فهاد الشهر فالعشية؛ name: نجاة
Le nom: نجاة
Phone: 34631752888
Canal de communication: 📱 *WhatsApp*...
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2026-06-14T13:25:29.795027
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 651, "recipient_phone": "905065487781"}...
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🔔 Intervention Humaine
Raison : appointment: ليف 🔔 Intervention Humaine
Raison : appointment: ليفاصيط لتقويم الأسنان؛ preferred: 23 فهاد الشهر فالعشية؛ name: نجاة
Le nom: نجاة
Phone: 34631752888
Canal de communication: 📱 *WhatsApp*...
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2026-06-14T13:25:27.524059
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{"channel": "whatsapp", "role& {"channel": "whatsapp", "role": "outbound", "source": "human_notification", "provider": "evolution", "notification_id": 651, "recipient_phone": "212680203451"}...
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🔔 Intervention Humaine
Raison : appointment: ليف 🔔 Intervention Humaine
Raison : appointment: ليفاصيط لتقويم الأسنان؛ preferred: 23 فهاد الشهر فالعشية؛ name: نجاة
Le nom: نجاة
Phone: 34631752888
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: AKSAS Aziza — demande de report au vendredi 19/06/2026
Le nom: AKSAS Aziza
Phone: 212687922563
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: AKSAS Aziza — demande de report au vendredi 19/06/2026
Le nom: AKSAS Aziza
Phone: 212687922563
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: AKSAS Aziza — demande de report au vendredi 19/06/2026
Le nom: AKSAS Aziza
Phone: 212687922563
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: المريض كيتكلم على سكانير داروه لارباع وكيأكد أن السيدة قالت غادي تصيفطوه مباشرة للعيادة، وكيعتذر حيث كان مسافر، وغادي يجي لطنجة وغدا غادي يكونو عندكم. كيسول واش فعلا توصلتو بالسكانير ولا لا. كاينة إشارة لتواصل سابق وخدمة خارج هاد المحادثة.
Phone: 32486054508
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: المريض كيتكلم على سكانير داروه لارباع وكيأكد أن السيدة قالت غادي تصيفطوه مباشرة للعيادة، وكيعتذر حيث كان مسافر، وغادي يجي لطنجة وغدا غادي يكونو عندكم. كيسول واش فعلا توصلتو بالسكانير ولا لا. كاينة إشارة لتواصل سابق وخدمة خارج هاد المحادثة.
Phone: 32486054508
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: المريض كيتكلم على سكانير داروه لارباع وكيأكد أن السيدة قالت غادي تصيفطوه مباشرة للعيادة، وكيعتذر حيث كان مسافر، وغادي يجي لطنجة وغدا غادي يكونو عندكم. كيسول واش فعلا توصلتو بالسكانير ولا لا. كاينة إشارة لتواصل سابق وخدمة خارج هاد المحادثة.
Phone: 32486054508
Canal de communication: 📱 *WhatsApp*...
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🔔 Human Intervention Required
Chatbot: Global Att 🔔 Human Intervention Required
Chatbot: Global Attache Advanced
Reason: out_of_scope: client from Word Way is offering translation services and awaiting confirmation on collaboration proposal
Customer: Ahmed Abdul-Jawad
Email: info@wordwaytranslate.com
Phone: 201040949979
Communication channel: 📱 *WhatsApp*
Source ID: 201040949979
Recent conversation:
Customer: This is our pricelist.
Bot: Thank you for sharing your pricelist.
Bot: If you have any specific details or proposals you'd like us to consider, please feel free to share them.
Bot: Our team will review the information and get back to you regarding any potential collaboration opportunities.
Bot: If there's anything else you'd like to discuss, just let us know!
Customer: Waiting for your kind confirmation.
Bot: I've noted your request for confirmation regarding the collaboration.
Bot: I'll notify our team about your proposal, and they will follow up with you shortly.
Bot: Could you please provide your full name so I can pass this information to the right person?
Customer: Ahmed Abdul-Jawad
Bot: Could you please provide your email address as well? This will help us ensure that our team can reach out to you with the confirmation and any further details regarding the collaboration. Thank you!
Customer: info@wordwaytranslate.com...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: la patiente Ikram mghalghal indique avoir déjà appelé tout à l'heure — demande un suivi
Le nom: Ikram mghalghal
Phone: 212611197326
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: la patiente Ikram mghalghal indique avoir déjà appelé tout à l'heure — demande un suivi
Le nom: Ikram mghalghal
Phone: 212611197326
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : prior_interactio 🔔 Intervention Humaine
Raison : prior_interaction: la patiente Ikram mghalghal indique avoir déjà appelé tout à l'heure — demande un suivi
Le nom: Ikram mghalghal
Phone: 212611197326
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : urgent_pain: bri 🔔 Intervention Humaine
Raison : urgent_pain: bridge dentaire défaillant — patient signale que le bridge est « mort » (urgence potentielle)
Phone: 33675868758
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : urgent_pain: bri 🔔 Intervention Humaine
Raison : urgent_pain: bridge dentaire défaillant — patient signale que le bridge est « mort » (urgence potentielle)
Phone: 33675868758
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : urgent_pain: bri 🔔 Intervention Humaine
Raison : urgent_pain: bridge dentaire défaillant — patient signale que le bridge est « mort » (urgence potentielle)
Phone: 33675868758
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: Fatima ISMAEL — Thursday, June 18, 2026, at 12:00 — request to move to June 17.
Le nom: ISMAEL Fatima
Phone: 46701007588
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: Fatima ISMAEL — Thursday, June 18, 2026, at 12:00 — request to move to June 17.
Le nom: ISMAEL Fatima
Phone: 46701007588
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : cancellation/res 🔔 Intervention Humaine
Raison : cancellation/reschedule: Fatima ISMAEL — Thursday, June 18, 2026, at 12:00 — request to move to June 17.
Le nom: ISMAEL Fatima
Phone: 46701007588
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : eligibility: استفسار حول إمكانية تبييض الأسنان بعد علاج تسوس وملء الأسنان الأمامية
Client : Sane ennatouss
Téléphone : +212 7 24 03 88 14...
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🔔 Intervention Humaine
Raison : eligibility: سؤا 🔔 Intervention Humaine
Raison : eligibility: سؤال حول الاستفادة من medclaria مع l'assurance ديال الشركة — واش كتعمرو دوبي وكيفاش كتخدم التغطية على soins dentaires
Le nom: صلاح الدين برحو
Phone: 212720848679
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : eligibility: سؤا 🔔 Intervention Humaine
Raison : eligibility: سؤال حول الاستفادة من medclaria مع l'assurance ديال الشركة — واش كتعمرو دوبي وكيفاش كتخدم التغطية على soins dentaires
Le nom: صلاح الدين برحو
Phone: 212720848679
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : eligibility: سؤا 🔔 Intervention Humaine
Raison : eligibility: سؤال حول الاستفادة من medclaria مع l'assurance ديال الشركة — واش كتعمرو دوبي وكيفاش كتخدم التغطية على soins dentaires
Le nom: صلاح الدين برحو
Phone: 212720848679
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : reschedule: avan 🔔 Intervention Humaine
Raison : reschedule: avancer le rendez-vous aux premières heures du matin demain si possible
Phone: 34670301712
Canal de communication: 📱 *WhatsApp*...
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🔔 Intervention Humaine
Raison : reschedule: avan 🔔 Intervention Humaine
Raison : reschedule: avancer le rendez-vous aux premières heures du matin demain si possible
Phone: 34670301712
Canal de communication: 📱 *WhatsApp*...
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