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[{"id": 5979, "message_id": "3 [{"id": 5979, "message_id": "3EB05CAB21E80DA3618745", "sender": "bot", "message_type": "text", "content": "🔔 تدخل بشري مطلوب\n\nالمساعد: Centre Dentaire El Ouazzani\nالسبب: appointment request for urgent dental issue; preferred time: tomorrow morning\nالعميل: Ayoub El Younssi\nالهاتف: 212612917775\n\nآخر المحادثة:\nالعميل: Salam\nالمساعد: وعليكم السلام ورحمة الله، أنا assistante ديال Dr Ayoub El Ouazzani وأنا هنا رهن الإشارة ديالك. نقدر نعاونك فلي بغيتي، واخا تقولي شنو محتاج بالضبط 😊 شكرا على التواصل ديالكوم و نهاركوم مبروك!\nالعميل: عندي مشكل الضرسة كتحراقني\nالمساعد: الله يشافيك، كنحس بيك. واش بغيتي نحجز ليك rendez-vous باش تشوف مع Dr Ayoub El Ouazzani؟ واخا تقولي الوقت اللي مناسب ليك باش نقترح عليك les disponibilités اللي كاينين.\nالعميل: غدا الصباح\nالمساعد: واخا، غدا الصباح إن شاء الله. سمح ليا، باش نبلغو الفريق خاصّني غير الإسم الكامل ديالك.\nالعميل: Ayoub El younsdi\nالعميل: Younssi", "created_at": "2026-03-17T17:37:17.185012", "media_url": null, "media_mime_type": null}, {"id": 6339, "message_id": "3EB06F5BB361B2BBD073D1", "sender": "bot", "message_type": "text", "content": "Salam Ayoub, pour confirmer votre rendez-vous demain matin, pouvez-vous nous donner votre nom complet? Merci!", "created_at": "2026-03-18T17:49:45.538849", "media_url": null, "media_mime_type": null}, {"id": 6340, "message_id": "bot_followup_487_1773856186_1251", "sender": "bot", "message_type": "text", "content": "Salam Ayoub, pour confirmer votre rendez-vous demain matin, pouvez-vous nous donner votre nom complet? Merci!", "created_at": "2026-03-18T17:49:46.326642", "media_url": null, "media_mime_type": null}, {"id": 6777, "message_id": "A55F073DF777F8CD28723CF345382EE1", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-23T14:50:32.521345", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1347/download", "media_mime_type": "image/jpeg"}, {"id": 6778, "message_id": "A5FDA206E06D4B526B3E759A76E932F3", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-23T14:57:16.331843", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1348/download", "media_mime_type": "image/jpeg"}, {"id": 6789, "message_id": "A57253A1CDC92075254D0A373F02502A", "sender": "bot", "message_type": "image", "content": "", "created_at": "2026-03-23T18:57:27.706556", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1354/download", "media_mime_type": "image/jpeg"}, {"id": 6790, "message_id": "A578D480DE7C4A3E3B39CE02A74AB789", "sender": "bot", "message_type": "image", "content": "[Image analysis] (a) This appears to be a dental x-ray image.\n\n(b) In the image, there is a visible tooth with defined root structures. The surrounding area appears consistent with standard x-ray imaging of dental structures.\n\n(c) There is no visible text in the image.\n\n(d) Flag: Observational details only.", "created_at": "2026-03-23T18:57:45.705329", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1355/download", "media_mime_type": "image/jpeg"}, {"id": 6814, "message_id": "A58E1186D088D52AFDDE922BFBFFB0B1", "sender": "bot", "message_type": "image", "content": "[Image analysis] (a) This appears to be a document.\n\n(b) Not applicable.\n\n(c) Visible text includes:\n\n- \"Centre dentaire EL OUAZZANI\"\n- \"Chirurgien Dentiste\"\n- \"Soins - Chirurgie - Prothese\"\n- \"Orthodontie - Implantologie\"\n- \"Radiologie\"\n- \"Certificat médical\"\n- \"Je soussigné(e) Dr. EL OUAZZANI AYOUB, certifie avoir reçu\"\n- \"LAFREIM Khouloud pour des soins dentaires.\"\n- \"Son état de santé nécessite un repos de 3 jour(s), sauf complications à\"\n- \"dater du - 24/03/2026.\"\n- \"Ce certificat délivré à l'intéressé pour servir et valoir ce que de droit.\"\n- \"Ksar el-Kebir, le 24/03/2026\"\n- \"Signature & cachet :\"\n\n(d) Flag: No diagnostic terms or treatment recommendations are noted.", "created_at": "2026-03-24T16:10:35.000532", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1363/download", "media_mime_type": "image/jpeg"}, {"id": 6815, "message_id": "A5CA1A230A5C3C478990F44F4D667297", "sender": "bot", "message_type": "image", "content": "[Image analysis] (a) This appears to be an image of a document.\n\n(b) Not applicable.\n\n(c) Visible text (OCR):\n\n- \"Centre dentaire EL OUAZZANI\"\n- \"Chirurgien Dentiste\"\n- \"Soins - Chirurgie - Prothese\"\n- \"Orthodontie - Implantologie\"\n- \"Radiologie\"\n- \"Certificat médical\"\n- Je soussigné(e) Dr. EL OUAZZANI AYOUB, certifie avoir reçu Kellou Rihab pour des soins dentaires.\"\n- \"Son état de santé nécessite un repos de 1 jour(s), sauf complications à dater du : 24/03/2026.\"\n- \"Ce certificat délivré à l'intéressé pour servir et valoir ce de droit.\"\n- \"Signature & cachet :\"\n\n(d) Flag: No diagnostic terms, conditions, or treatment recommendations are present.", "created_at": "2026-03-24T17:43:50.194217", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1364/download", "media_mime_type": "image/jpeg"}, {"id": 6819, "message_id": "A59BE56E19AF11F39C1CF0845D22D2EB", "sender": "bot", "message_type": "image", "content": "[Image analysis] (a) This image appears to be a document.\n\n(b) Not applicable.\n\n(c) Visible text includes:\n\n- \"À remplir par le Chirurgien Dentiste\"\n- \"Renseignements concernant le patient\"\n- \"Nom du patient:\"\n- \"Prénom(s) du patient:\"\n- \"Date de naissance:\"\n- \"Lien de parenté avec l’assuré(e):\"\n- \"Nature de la maladie:\"\n- \"S’il s’agit d’un accident, en indiquer la cause :\"\n- \"Fait à :\"\n- \"le ,\"\n- \"Soins Dentaires\"\n- \"Les extractions de plus de 5 dents nécessitent l’accord préalable de la compagnie\"\n- \"Devis\"\n- \"Facture\"\n- \"Établi le : 27/01/2026\"\n- \"Date des soins: 27/01/2026\"\n- \"Dents traitées: 37\"\n- \"Nature de l’intervention: P.A.P Détartrage\"\n- \"Coefficient\"\n- \"Montant: 500\"\n- \"Cadre réservé à Sanlam Maroc\"\n- \"Devis /signature et cachet du praticien\"\n- \"CENTRE\"\n\n(d) Flag: No diagnostic terms are used, and no treatment recommendations are given.", "created_at": "2026-03-24T20:23:29.198723", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1366/download", "media_mime_type": "image/jpeg"}, {"id": 6820, "message_id": "AC1F06280CB43448B52CE087F95067C8", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"وفي الفاكتورة غتشوف منين غادة تخرج عندك D708، و PAP راه واقيلا شي D تا هي شي حاجة على حساب شحال عندك من سنة. سنة وحدة. غتشوف PAP من 1 لـ 3 في الفاكتورة غيعطيوك تا هي المعامل ديالها.\"\n\n**Latin script version (for clarity):**\n\"Wa fil facture ghat chouf mnin ghada tkhraj 3andek D708, wa P.A.P rah waqila chi D ta hiya chi haja 'ala hssab chhal 'andek mn senna. Senna wehda. Ghat chouf P.A.P mn 1 l-3 fil facture ghat i'tiwek ta hiya l-mo'amil dyalha.\"", "created_at": "2026-03-24T20:23:59.712191", "media_url": "/api/v1/chatbots/41/knowledge-bases/media/files/1367/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 6821, "message_id": "bot_AC1F06280CB43448B52CE087F95067C8_1327", "sender": "bot", "message_type": "text", "content": "سمح ليا، مفهمتش الرسالة حيث ما كانتش واضحة. واش تقدر توضح ليا شنو قصدك؟", "created_at": "2026-03-24T20:24:37.061740", "media_url": null, "media_mime_type": null}]... |