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[{"id": 15715, "message_id": " [{"id": 15715, "message_id": "3EB00DB6FC96DD23AB5DEA", "sender": "bot", "message_type": "image", "content": "Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le mercredi 15 avril 2026 à 11:30 .\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الأربعاء 15 أبريل 2026 على الساعة 11:30. في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-14T16:38:15.731675", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4092/download", "media_mime_type": "image/jpeg"}, {"id": 17530, "message_id": "3EB06117AB85650A6DBB1F", "sender": "bot", "message_type": "image", "content": "Bonjour CHNAFA HAFIDA\r\nVous avez Rendez Vous avec Dr DINANI Hicham le jeudi 23 avril 2026 la matinée .\r\nselon l'ordre d'arrivéé\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الخميس 23 أبريل 2026 في الفترة الصباحية .حسب أسبقية الوصول\r\n في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-22T17:05:15.814572", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4755/download", "media_mime_type": "image/jpeg"}, {"id": 17531, "message_id": "3EB012CF95F207B35024FF", "sender": "bot", "message_type": "image", "content": "Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le jeudi 23 avril 2026 la matinée .\r\nselon l'ordre d'arrivéé\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الخميس 23 أبريل 2026 في الفترة الصباحية .حسب أسبقية الوصول\r\n في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-22T17:05:32.807017", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4756/download", "media_mime_type": "image/jpeg"}, {"id": 17662, "message_id": "3AACC9F0FA5B357929D2", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-04-23T09:39:32.508153", "media_url": null, "media_mime_type": null}, {"id": 17663, "message_id": "bot_3AACC9F0FA5B357929D2_1945", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله، أنا assistant ديال Centre Dentaire Dr DINANI Hicham وأنا هنا رهن الإشارة ديالكوم. واخا تقولولي شنو محتاجين 😊", "created_at": "2026-04-23T09:39:44.540923", "media_url": null, "media_mime_type": null}, {"id": 17664, "message_id": "3A7C08B1BA78B825AE2F", "sender": "user", "message_type": "text", "content": "شكرا", "created_at": "2026-04-23T09:40:02.648643", "media_url": null, "media_mime_type": null}, {"id": 17665, "message_id": "bot_3A7C08B1BA78B825AE2F_1528", "sender": "bot", "message_type": "text", "content": "العفو مرحبا بيك 😊 واش كاين شي حاجة أخرى نقدر نعاونكوم بها؟", "created_at": "2026-04-23T09:40:15.124796", "media_url": null, "media_mime_type": null}]...
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العفو مرحبا بيك 😊 واش كاين شي حاجة أخرى نقدر نعاون العفو مرحبا بيك 😊 واش كاين شي حاجة أخرى نقدر نعاونكوم بها؟...
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[{"id": 15715, "message_id": " [{"id": 15715, "message_id": "3EB00DB6FC96DD23AB5DEA", "sender": "bot", "message_type": "image", "content": "Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le mercredi 15 avril 2026 à 11:30 .\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الأربعاء 15 أبريل 2026 على الساعة 11:30. في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-14T16:38:15.731675", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4092/download", "media_mime_type": "image/jpeg"}, {"id": 17530, "message_id": "3EB06117AB85650A6DBB1F", "sender": "bot", "message_type": "image", "content": "Bonjour CHNAFA HAFIDA\r\nVous avez Rendez Vous avec Dr DINANI Hicham le jeudi 23 avril 2026 la matinée .\r\nselon l'ordre d'arrivéé\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الخميس 23 أبريل 2026 في الفترة الصباحية .حسب أسبقية الوصول\r\n في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-22T17:05:15.814572", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4755/download", "media_mime_type": "image/jpeg"}, {"id": 17531, "message_id": "3EB012CF95F207B35024FF", "sender": "bot", "message_type": "image", "content": "Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le jeudi 23 avril 2026 la matinée .\r\nselon l'ordre d'arrivéé\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الخميس 23 أبريل 2026 في الفترة الصباحية .حسب أسبقية الوصول\r\n في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-22T17:05:32.807017", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4756/download", "media_mime_type": "image/jpeg"}, {"id": 17662, "message_id": "3AACC9F0FA5B357929D2", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-04-23T09:39:32.508153", "media_url": null, "media_mime_type": null}, {"id": 17663, "message_id": "bot_3AACC9F0FA5B357929D2_1945", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله، أنا assistant ديال Centre Dentaire Dr DINANI Hicham وأنا هنا رهن الإشارة ديالكوم. واخا تقولولي شنو محتاجين 😊", "created_at": "2026-04-23T09:39:44.540923", "media_url": null, "media_mime_type": null}, {"id": 17664, "message_id": "3A7C08B1BA78B825AE2F", "sender": "user", "message_type": "text", "content": "شكرا", "created_at": "2026-04-23T09:40:02.648643", "media_url": null, "media_mime_type": null}, {"id": 17665, "message_id": "bot_3A7C08B1BA78B825AE2F_1528", "sender": "bot", "message_type": "text", "content": "العفو مرحبا بيك 😊 واش كاين شي حاجة أخرى نقدر نعاونكوم بها؟", "created_at": "2026-04-23T09:40:15.124796", "media_url": null, "media_mime_type": null}, {"id": 17666, "message_id": "3A92138C4DC76AC77990", "sender": "user", "message_type": "voice", "content": "[Voice message] هذا هو تفريغ المقطع الصوتي باللهجة المغربية مع الكلمات الفرنسية المستخدمة:\n\n**باللغة العربية (الدارجة المغربية):**\n\n\"السلام أختي، كيدايرة بخير؟\nأختي اليوم كنتوا ڤلتوا لي على دوك الغراز باش نحيدهم.\nكنت غانسولك زعما ماشي مشكل نحيدهم غير هنا في سيدي سليمان، نشوف غير شي واحد زعما اللي يحيدهم لي.\nبلا ما نجي حتى لسلا.\nحيث بحال اللي عندي شي جوج سوايع ونص د الطريق بين l'aller و retour.\nإلى كان زعما ماشي مشكل نحيد الغراز هنا نحيدهم، إلى كان خاصني نجي نجي أختي.\"\n\n**Transcription in Latin Script:**\n\n\"Al-salam khti, kidayra bikhir?\nKhti lyoum kountou goultou lya ela douk l-ghraz bach nhayedhoum.\nKount ghansouwlek zema machi mouchkil nhayedhoum ghi hna f Sidi Slimane, nchouf ghi chi wahed zema li yhayedhoum lya.\nBla ma nji tal Salé.\nHit bhal li andi chi jouj swayet w nass d triq bin l-aller w retour.\nIla kan zema machi mouchkil nhayed l-ghraz hna nhayedhoum. Ila kan khassni nji, nji a khti.\"", "created_at": "2026-04-23T09:40:36.210216", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4810/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 17667, "message_id": "bot_3A92138C4DC76AC77990_4984", "sender": "bot", "message_type": "text", "content": "واخا تعطيني الإسم الكامل ديالك؟", "created_at": "2026-04-23T09:40:59.713631", "media_url": null, "media_mime_type": null}]...
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واخا تعطيني الإسم الكامل ديالك؟
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[{"id": 15715, "message_id": " [{"id": 15715, "message_id": "3EB00DB6FC96DD23AB5DEA", "sender": "bot", "message_type": "image", "content": "Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le mercredi 15 avril 2026 à 11:30 .\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الأربعاء 15 أبريل 2026 على الساعة 11:30. في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-14T16:38:15.731675", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4092/download", "media_mime_type": "image/jpeg"}, {"id": 17530, "message_id": "3EB06117AB85650A6DBB1F", "sender": "bot", "message_type": "image", "content": "Bonjour CHNAFA HAFIDA\r\nVous avez Rendez Vous avec Dr DINANI Hicham le jeudi 23 avril 2026 la matinée .\r\nselon l'ordre d'arrivéé\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الخميس 23 أبريل 2026 في الفترة الصباحية .حسب أسبقية الوصول\r\n في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-22T17:05:15.814572", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4755/download", "media_mime_type": "image/jpeg"}, {"id": 17531, "message_id": "3EB012CF95F207B35024FF", "sender": "bot", "message_type": "image", "content": "Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le jeudi 23 avril 2026 la matinée .\r\nselon l'ordre d'arrivéé\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الخميس 23 أبريل 2026 في الفترة الصباحية .حسب أسبقية الوصول\r\n في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-22T17:05:32.807017", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4756/download", "media_mime_type": "image/jpeg"}, {"id": 17662, "message_id": "3AACC9F0FA5B357929D2", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-04-23T09:39:32.508153", "media_url": null, "media_mime_type": null}, {"id": 17663, "message_id": "bot_3AACC9F0FA5B357929D2_1945", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله، أنا assistant ديال Centre Dentaire Dr DINANI Hicham وأنا هنا رهن الإشارة ديالكوم. واخا تقولولي شنو محتاجين 😊", "created_at": "2026-04-23T09:39:44.540923", "media_url": null, "media_mime_type": null}, {"id": 17664, "message_id": "3A7C08B1BA78B825AE2F", "sender": "user", "message_type": "text", "content": "شكرا", "created_at": "2026-04-23T09:40:02.648643", "media_url": null, "media_mime_type": null}, {"id": 17665, "message_id": "bot_3A7C08B1BA78B825AE2F_1528", "sender": "bot", "message_type": "text", "content": "العفو مرحبا بيك 😊 واش كاين شي حاجة أخرى نقدر نعاونكوم بها؟", "created_at": "2026-04-23T09:40:15.124796", "media_url": null, "media_mime_type": null}, {"id": 17666, "message_id": "3A92138C4DC76AC77990", "sender": "user", "message_type": "voice", "content": "[Voice message] هذا هو تفريغ المقطع الصوتي باللهجة المغربية مع الكلمات الفرنسية المستخدمة:\n\n**باللغة العربية (الدارجة المغربية):**\n\n\"السلام أختي، كيدايرة بخير؟\nأختي اليوم كنتوا ڤلتوا لي على دوك الغراز باش نحيدهم.\nكنت غانسولك زعما ماشي مشكل نحيدهم غير هنا في سيدي سليمان، نشوف غير شي واحد زعما اللي يحيدهم لي.\nبلا ما نجي حتى لسلا.\nحيث بحال اللي عندي شي جوج سوايع ونص د الطريق بين l'aller و retour.\nإلى كان زعما ماشي مشكل نحيد الغراز هنا نحيدهم، إلى كان خاصني نجي نجي أختي.\"\n\n**Transcription in Latin Script:**\n\n\"Al-salam khti, kidayra bikhir?\nKhti lyoum kountou goultou lya ela douk l-ghraz bach nhayedhoum.\nKount ghansouwlek zema machi mouchkil nhayedhoum ghi hna f Sidi Slimane, nchouf ghi chi wahed zema li yhayedhoum lya.\nBla ma nji tal Salé.\nHit bhal li andi chi jouj swayet w nass d triq bin l-aller w retour.\nIla kan zema machi mouchkil nhayed l-ghraz hna nhayedhoum. Ila kan khassni nji, nji a khti.\"", "created_at": "2026-04-23T09:40:36.210216", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4810/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 17667, "message_id": "bot_3A92138C4DC76AC77990_4984", "sender": "bot", "message_type": "text", "content": "واخا تعطيني الإسم الكامل ديالك؟", "created_at": "2026-04-23T09:40:59.713631", "media_url": null, "media_mime_type": null}, {"id": 17668, "message_id": "3A1D3831BBAAFDB14677", "sender": "user", "message_type": "image", "content": "Image description: (a) Type of image: This appears to be an unrelated, illustrative graphic (not a dental photo, x-ray, document, ID, or prescription). It primarily depicts the themes of scheduling or appointment booking.\n\n(b) Dental observations: Not applicable. This image does not show any teeth, mouth, or dental structures.\n\n(c) Visible text (OCR):\n- \"CALENDAR\"\n- \"Appointment Booking\"\n\n(d) Flag: No diagnostic terms, no condition suggestions, and no treatment recommendations provided. This image does not require clinical triage as it does not depict dental or medical content.\n\nUser message context: Bonjour Imcharen Saad\r\nVous avez Rendez Vous avec Dr DINANI Hicham le mercredi 15 avril 2026 à 11:30 .\r\nEn cas d'empêchement, veuillez contactre la réception pour prendre un autre Rendez Vous.\r\nMerci pour votre attention.\r\n \r\nمرحبًا\r\n \r\nلديكم موعد مع الدكتور ديناني هشام يوم الأربعاء 15 أبريل 2026 على الساعة 11:30. في حالة وجود عائق.\r\nيرجى الاتصال بمكتب الاستقبال لتحديد موجد آخر.\r\nشكرا لتفهمكم\r\n05 37 86 02 03", "created_at": "2026-04-23T09:41:21.154806", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4811/download", "media_mime_type": "image/jpeg"}, {"id": 17669, "message_id": "bot_3A1D3831BBAAFDB14677_2050", "sender": "bot", "message_type": "text", "content": "مرحبا Imcharen Saad، شكرا على التوضيح. واش بغيت تلغي أو تبدل الموعد ديالك لي كان نهار الأربعاء 15 أبريل 2026 على الساعة 11:30، ولا عندك سؤال آخر بخصوص المواعيد؟", "created_at": "2026-04-23T09:41:43.609744", "media_url": null, "media_mime_type": null}]...
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مرحبا Imcharen Saad، شكرا على التوضيح. واش بغيت تل مرحبا Imcharen Saad، شكرا على التوضيح. واش بغيت تلغي أو تبدل الموعد ديالك لي كان نهار الأربعاء 15 أبريل 2026 على الساعة 11:30، ولا عندك سؤال آخر بخصوص المواعيد؟...
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[{"id": 15662, "message_id": " [{"id": 15662, "message_id": "ACB6720C214B7EFBD3DF38115C8FCFB2", "sender": "user", "message_type": "text", "content": "Non 3andi mochkilee fi Appel", "created_at": "2026-04-14T15:04:18.235770", "media_url": null, "media_mime_type": null}, {"id": 15663, "message_id": "bot_ACB6720C214B7EFBD3DF38115C8FCFB2_5902", "sender": "bot", "message_type": "text", "content": "ماشي مشكل، واش ممكن تعطيني رقم هاتف آخر باش الفريق يتواصل معاك؟", "created_at": "2026-04-14T15:04:29.241092", "media_url": null, "media_mime_type": null}, {"id": 15664, "message_id": "AC93E165A0FB81879540AE4893B0003F", "sender": "user", "message_type": "text", "content": "+212 672-292194", "created_at": "2026-04-14T15:07:19.773445", "media_url": null, "media_mime_type": null}, {"id": 15666, "message_id": "AC799FED883F7396C4F2B29001725392", "sender": "user", "message_type": "text", "content": "Oki ta9dro tsoniwe fi had namra", "created_at": "2026-04-14T15:07:32.125225", "media_url": null, "media_mime_type": null}, {"id": 15668, "message_id": "bot_AC799FED883F7396C4F2B29001725392_5687", "sender": "bot", "message_type": "text", "content": "كنعتدر، مايمكنش نتصلو بك مباشرة من هنا. ولكن نقدر نبلغ الفريق باش يتواصلوا معاك على هاد الرقم. واش بغيتي نبلغهم؟", "created_at": "2026-04-14T15:07:46.940333", "media_url": null, "media_mime_type": null}, {"id": 15670, "message_id": "AC303ED8F93EDA597C7BA95B008F2E83", "sender": "user", "message_type": "text", "content": "Bien sûr", "created_at": "2026-04-14T15:08:38.276065", "media_url": null, "media_mime_type": null}, {"id": 15672, "message_id": "bot_AC303ED8F93EDA597C7BA95B008F2E83_5828", "sender": "bot", "message_type": "text", "content": "بلغنا الفريق وغادي يتواصلوا معاك على الرقم اللي عطيتينا إن شاء الله. 😊 إذا كان عندك شي حاجة أخرى تحتاجها، رهن الإشارة!", "created_at": "2026-04-14T15:08:59.270906", "media_url": null, "media_mime_type": null}, {"id": 15688, "message_id": "AC5E0AB75DF192E009561DDA2485FE4A", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"السلام عليكم هدى، **ça va**؟ مزيانة؟ كلشي على خير؟ هانتي، تقدري تجي غدا فالعشية ولكن ماشي مع الخمسة، غدا فالعشية كيكونوا.. كتكون النوبة، **donc** تجي وتسنّاي النوبة ديالك. ولا **la prochaine fois** عافاك علميني قبل بسيمانة بحال اللي كنقول ليكم ديما، علميني **avant une semaine** باش نقدر نعطيك **rendez-vous après-midi**.\"", "created_at": "2026-04-14T15:53:19.475851", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4079/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15690, "message_id": "ACA437003E37AB2AE80622C28C61D1AE", "sender": "user", "message_type": "voice", "content": "[Voice message] السلام، صافا؟ لاباس؟ كلشي مزيان؟ بخير؟ صراحة مارديتش ليك البال داكشي علاش أنا صافي ديجا خديت غونديفو، ماعرفتش صراحة Je pense pas واش ديجا قلتيها ليا المهم. صافي إن شاء الله، المهم أنا مانخرج من الخدمة حتى للربعة وديجا خدامة ف الرباط يعني الطرونسبور راك عارفة، المهم En tout cas راني غادي نجي إن شاء الله وصافي ناخد النوبة.", "created_at": "2026-04-14T15:54:54.309642", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4080/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15691, "message_id": "ACED00251D8639A760E4B4E50D9DBF1A", "sender": "bot", "message_type": "voice", "content": "[Voice message] C'est bon إن شاء الله، لا راه déjà قلتها لك يمكن ما ردّيتيش البال، المهم ما عليناش، la prochaine fois إن شاء الله غدا غنعطيك rendez-vous ديال الشهر الجاي يعني قبل باش ما نطيحوش فهاد le problème إن شاء الله، donc غدا إن شاء الله حنا من التلاتة ونص حتى للسبعة فالـ cabinet.", "created_at": "2026-04-14T15:55:57.050992", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4081/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15699, "message_id": "AC7FD334389975E603DB3F9C88F28FA1", "sender": "user", "message_type": "text", "content": "D'accord merci zin dyali", "created_at": "2026-04-14T16:24:55.676788", "media_url": null, "media_mime_type": null}, {"id": 15700, "message_id": "bot_AC7FD334389975E603DB3F9C88F28FA1_3209", "sender": "bot", "message_type": "text", "content": "مرحبا 😊 شكرا على التأكيد. إذا كان عندك أي استفسار أو حاجة أخرى، رهن الإشارة ديالك! نهارك مبروك.", "created_at": "2026-04-14T16:25:35.031264", "media_url": null, "media_mime_type": null}]...
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مرحبا 😊 شكرا على التأكيد. إذا كان عندك أي استفسار مرحبا 😊 شكرا على التأكيد. إذا كان عندك أي استفسار أو حاجة أخرى، رهن الإشارة ديالك! نهارك مبروك....
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[{"id": 15656, "message_id": " [{"id": 15656, "message_id": "ACD7EA1EA4BECB7E2CFDECAC5B955086", "sender": "user", "message_type": "text", "content": "Svp bghite nakhode rendu vous Ghada m3a 17", "created_at": "2026-04-14T15:03:03.299101", "media_url": null, "media_mime_type": null}, {"id": 15658, "message_id": "bot_ACD7EA1EA4BECB7E2CFDECAC5B955086_109", "sender": "bot", "message_type": "text", "content": "باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ونوع العلاج اللي محتاج. واش ممكن تعطيني هاد المعلومات؟ 😊", "created_at": "2026-04-14T15:03:14.530623", "media_url": null, "media_mime_type": null}, {"id": 15659, "message_id": "ACC2A44C3FC87EF352375614A5C11DCD", "sender": "user", "message_type": "text", "content": "Houda El hamidi\n3andi GHIr l'orth", "created_at": "2026-04-14T15:03:37.470410", "media_url": null, "media_mime_type": null}, {"id": 15660, "message_id": "AC3C9E7C8843170E91400BFF3C7D00CB", "sender": "user", "message_type": "text", "content": "O", "created_at": "2026-04-14T15:03:40.286624", "media_url": null, "media_mime_type": null}, {"id": 15661, "message_id": "bot_AC3C9E7C8843170E91400BFF3C7D00CB_9960", "sender": "bot", "message_type": "text", "content": "شكرا Houda El hamidi 😊 غادي نبلغ الفريق بطلب ديالك باش يحجزو لك موعد ل l'orthodontie غدا مع 17:00. غادي يتواصلوا معك باش يأكدو الموعد إن شاء الله. واش هاد الرقم اللي كتهضري به هو اللي كيتواصلوا به معاك؟", "created_at": "2026-04-14T15:03:51.703255", "media_url": null, "media_mime_type": null}, {"id": 15662, "message_id": "ACB6720C214B7EFBD3DF38115C8FCFB2", "sender": "user", "message_type": "text", "content": "Non 3andi mochkilee fi Appel", "created_at": "2026-04-14T15:04:18.235770", "media_url": null, "media_mime_type": null}, {"id": 15663, "message_id": "bot_ACB6720C214B7EFBD3DF38115C8FCFB2_5902", "sender": "bot", "message_type": "text", "content": "ماشي مشكل، واش ممكن تعطيني رقم هاتف آخر باش الفريق يتواصل معاك؟", "created_at": "2026-04-14T15:04:29.241092", "media_url": null, "media_mime_type": null}, {"id": 15664, "message_id": "AC93E165A0FB81879540AE4893B0003F", "sender": "user", "message_type": "text", "content": "+212 672-292194", "created_at": "2026-04-14T15:07:19.773445", "media_url": null, "media_mime_type": null}, {"id": 15666, "message_id": "AC799FED883F7396C4F2B29001725392", "sender": "user", "message_type": "text", "content": "Oki ta9dro tsoniwe fi had namra", "created_at": "2026-04-14T15:07:32.125225", "media_url": null, "media_mime_type": null}, {"id": 15668, "message_id": "bot_AC799FED883F7396C4F2B29001725392_5687", "sender": "bot", "message_type": "text", "content": "كنعتدر، مايمكنش نتصلو بك مباشرة من هنا. ولكن نقدر نبلغ الفريق باش يتواصلوا معاك على هاد الرقم. واش بغيتي نبلغهم؟", "created_at": "2026-04-14T15:07:46.940333", "media_url": null, "media_mime_type": null}, {"id": 15670, "message_id": "AC303ED8F93EDA597C7BA95B008F2E83", "sender": "user", "message_type": "text", "content": "Bien sûr", "created_at": "2026-04-14T15:08:38.276065", "media_url": null, "media_mime_type": null}, {"id": 15672, "message_id": "bot_AC303ED8F93EDA597C7BA95B008F2E83_5828", "sender": "bot", "message_type": "text", "content": "بلغنا الفريق وغادي يتواصلوا معاك على الرقم اللي عطيتينا إن شاء الله. 😊 إذا كان عندك شي حاجة أخرى تحتاجها، رهن الإشارة!", "created_at": "2026-04-14T15:08:59.270906", "media_url": null, "media_mime_type": null}]...
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بلغنا الفريق وغادي يتواصلوا معاك على الرقم اللي عط بلغنا الفريق وغادي يتواصلوا معاك على الرقم اللي عطيتينا إن شاء الله. 😊 إذا كان عندك شي حاجة أخرى تحتاجها، رهن الإشارة!...
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[{"id": 15653, "message_id": " [{"id": 15653, "message_id": "ACA5CEDA9FB704A3091166B3B8F41DBA", "sender": "user", "message_type": "text", "content": "CV Ela khiree", "created_at": "2026-04-14T15:02:16.651979", "media_url": null, "media_mime_type": null}, {"id": 15654, "message_id": "bot_ACA5CEDA9FB704A3091166B3B8F41DBA_2333", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T15:02:28.526802", "media_url": null, "media_mime_type": null}, {"id": 15656, "message_id": "ACD7EA1EA4BECB7E2CFDECAC5B955086", "sender": "user", "message_type": "text", "content": "Svp bghite nakhode rendu vous Ghada m3a 17", "created_at": "2026-04-14T15:03:03.299101", "media_url": null, "media_mime_type": null}, {"id": 15658, "message_id": "bot_ACD7EA1EA4BECB7E2CFDECAC5B955086_109", "sender": "bot", "message_type": "text", "content": "باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ونوع العلاج اللي محتاج. واش ممكن تعطيني هاد المعلومات؟ 😊", "created_at": "2026-04-14T15:03:14.530623", "media_url": null, "media_mime_type": null}, {"id": 15659, "message_id": "ACC2A44C3FC87EF352375614A5C11DCD", "sender": "user", "message_type": "text", "content": "Houda El hamidi\n3andi GHIr l'orth", "created_at": "2026-04-14T15:03:37.470410", "media_url": null, "media_mime_type": null}, {"id": 15660, "message_id": "AC3C9E7C8843170E91400BFF3C7D00CB", "sender": "user", "message_type": "text", "content": "O", "created_at": "2026-04-14T15:03:40.286624", "media_url": null, "media_mime_type": null}, {"id": 15661, "message_id": "bot_AC3C9E7C8843170E91400BFF3C7D00CB_9960", "sender": "bot", "message_type": "text", "content": "شكرا Houda El hamidi 😊 غادي نبلغ الفريق بطلب ديالك باش يحجزو لك موعد ل l'orthodontie غدا مع 17:00. غادي يتواصلوا معك باش يأكدو الموعد إن شاء الله. واش هاد الرقم اللي كتهضري به هو اللي كيتواصلوا به معاك؟", "created_at": "2026-04-14T15:03:51.703255", "media_url": null, "media_mime_type": null}, {"id": 15662, "message_id": "ACB6720C214B7EFBD3DF38115C8FCFB2", "sender": "user", "message_type": "text", "content": "Non 3andi mochkilee fi Appel", "created_at": "2026-04-14T15:04:18.235770", "media_url": null, "media_mime_type": null}, {"id": 15663, "message_id": "bot_ACB6720C214B7EFBD3DF38115C8FCFB2_5902", "sender": "bot", "message_type": "text", "content": "ماشي مشكل، واش ممكن تعطيني رقم هاتف آخر باش الفريق يتواصل معاك؟", "created_at": "2026-04-14T15:04:29.241092", "media_url": null, "media_mime_type": null}, {"id": 15664, "message_id": "AC93E165A0FB81879540AE4893B0003F", "sender": "user", "message_type": "text", "content": "+212 672-292194", "created_at": "2026-04-14T15:07:19.773445", "media_url": null, "media_mime_type": null}, {"id": 15666, "message_id": "AC799FED883F7396C4F2B29001725392", "sender": "user", "message_type": "text", "content": "Oki ta9dro tsoniwe fi had namra", "created_at": "2026-04-14T15:07:32.125225", "media_url": null, "media_mime_type": null}, {"id": 15668, "message_id": "bot_AC799FED883F7396C4F2B29001725392_5687", "sender": "bot", "message_type": "text", "content": "كنعتدر، مايمكنش نتصلو بك مباشرة من هنا. ولكن نقدر نبلغ الفريق باش يتواصلوا معاك على هاد الرقم. واش بغيتي نبلغهم؟", "created_at": "2026-04-14T15:07:46.940333", "media_url": null, "media_mime_type": null}]...
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كنعتدر، مايمكنش نتصلو بك مباشرة من هنا. ولكن نقدر كنعتدر، مايمكنش نتصلو بك مباشرة من هنا. ولكن نقدر نبلغ الفريق باش يتواصلوا معاك على هاد الرقم. واش بغيتي نبلغهم؟...
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[{"id": 15651, "message_id": " [{"id": 15651, "message_id": "AC0453819B51EE226E98D45638193F9D", "sender": "user", "message_type": "text", "content": "Salam elikome", "created_at": "2026-04-14T15:02:07.466251", "media_url": null, "media_mime_type": null}, {"id": 15653, "message_id": "ACA5CEDA9FB704A3091166B3B8F41DBA", "sender": "user", "message_type": "text", "content": "CV Ela khiree", "created_at": "2026-04-14T15:02:16.651979", "media_url": null, "media_mime_type": null}, {"id": 15654, "message_id": "bot_ACA5CEDA9FB704A3091166B3B8F41DBA_2333", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T15:02:28.526802", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخ وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟...
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[{"id": 15651, "message_id": " [{"id": 15651, "message_id": "AC0453819B51EE226E98D45638193F9D", "sender": "user", "message_type": "text", "content": "Salam elikome", "created_at": "2026-04-14T15:02:07.466251", "media_url": null, "media_mime_type": null}, {"id": 15653, "message_id": "ACA5CEDA9FB704A3091166B3B8F41DBA", "sender": "user", "message_type": "text", "content": "CV Ela khiree", "created_at": "2026-04-14T15:02:16.651979", "media_url": null, "media_mime_type": null}, {"id": 15654, "message_id": "bot_ACA5CEDA9FB704A3091166B3B8F41DBA_2333", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T15:02:28.526802", "media_url": null, "media_mime_type": null}, {"id": 15656, "message_id": "ACD7EA1EA4BECB7E2CFDECAC5B955086", "sender": "user", "message_type": "text", "content": "Svp bghite nakhode rendu vous Ghada m3a 17", "created_at": "2026-04-14T15:03:03.299101", "media_url": null, "media_mime_type": null}, {"id": 15658, "message_id": "bot_ACD7EA1EA4BECB7E2CFDECAC5B955086_109", "sender": "bot", "message_type": "text", "content": "باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ونوع العلاج اللي محتاج. واش ممكن تعطيني هاد المعلومات؟ 😊", "created_at": "2026-04-14T15:03:14.530623", "media_url": null, "media_mime_type": null}]...
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باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ون باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ونوع العلاج اللي محتاج. واش ممكن تعطيني هاد المعلومات؟ 😊...
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[{"id": 15651, "message_id": " [{"id": 15651, "message_id": "AC0453819B51EE226E98D45638193F9D", "sender": "user", "message_type": "text", "content": "Salam elikome", "created_at": "2026-04-14T15:02:07.466251", "media_url": null, "media_mime_type": null}, {"id": 15653, "message_id": "ACA5CEDA9FB704A3091166B3B8F41DBA", "sender": "user", "message_type": "text", "content": "CV Ela khiree", "created_at": "2026-04-14T15:02:16.651979", "media_url": null, "media_mime_type": null}, {"id": 15654, "message_id": "bot_ACA5CEDA9FB704A3091166B3B8F41DBA_2333", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T15:02:28.526802", "media_url": null, "media_mime_type": null}, {"id": 15656, "message_id": "ACD7EA1EA4BECB7E2CFDECAC5B955086", "sender": "user", "message_type": "text", "content": "Svp bghite nakhode rendu vous Ghada m3a 17", "created_at": "2026-04-14T15:03:03.299101", "media_url": null, "media_mime_type": null}, {"id": 15658, "message_id": "bot_ACD7EA1EA4BECB7E2CFDECAC5B955086_109", "sender": "bot", "message_type": "text", "content": "باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ونوع العلاج اللي محتاج. واش ممكن تعطيني هاد المعلومات؟ 😊", "created_at": "2026-04-14T15:03:14.530623", "media_url": null, "media_mime_type": null}, {"id": 15659, "message_id": "ACC2A44C3FC87EF352375614A5C11DCD", "sender": "user", "message_type": "text", "content": "Houda El hamidi\n3andi GHIr l'orth", "created_at": "2026-04-14T15:03:37.470410", "media_url": null, "media_mime_type": null}, {"id": 15660, "message_id": "AC3C9E7C8843170E91400BFF3C7D00CB", "sender": "user", "message_type": "text", "content": "O", "created_at": "2026-04-14T15:03:40.286624", "media_url": null, "media_mime_type": null}, {"id": 15661, "message_id": "bot_AC3C9E7C8843170E91400BFF3C7D00CB_9960", "sender": "bot", "message_type": "text", "content": "شكرا Houda El hamidi 😊 غادي نبلغ الفريق بطلب ديالك باش يحجزو لك موعد ل l'orthodontie غدا مع 17:00. غادي يتواصلوا معك باش يأكدو الموعد إن شاء الله. واش هاد الرقم اللي كتهضري به هو اللي كيتواصلوا به معاك؟", "created_at": "2026-04-14T15:03:51.703255", "media_url": null, "media_mime_type": null}]...
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شكرا Houda El hamidi 😊 غادي نبلغ الفريق بطلب ديالك شكرا Houda El hamidi 😊 غادي نبلغ الفريق بطلب ديالك باش يحجزو لك موعد ل l'orthodontie غدا مع 17:00. غادي يتواصلوا معك باش يأكدو الموعد إن شاء الله. واش هاد الرقم اللي كتهضري به هو اللي كيتواصلوا به معاك؟...
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[{"id": 15651, "message_id": " [{"id": 15651, "message_id": "AC0453819B51EE226E98D45638193F9D", "sender": "user", "message_type": "text", "content": "Salam elikome", "created_at": "2026-04-14T15:02:07.466251", "media_url": null, "media_mime_type": null}, {"id": 15653, "message_id": "ACA5CEDA9FB704A3091166B3B8F41DBA", "sender": "user", "message_type": "text", "content": "CV Ela khiree", "created_at": "2026-04-14T15:02:16.651979", "media_url": null, "media_mime_type": null}, {"id": 15654, "message_id": "bot_ACA5CEDA9FB704A3091166B3B8F41DBA_2333", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله 😊 بارك الله فيك، نتوما بخير؟ كيفاش نقدر نعاونك اليوم؟", "created_at": "2026-04-14T15:02:28.526802", "media_url": null, "media_mime_type": null}, {"id": 15656, "message_id": "ACD7EA1EA4BECB7E2CFDECAC5B955086", "sender": "user", "message_type": "text", "content": "Svp bghite nakhode rendu vous Ghada m3a 17", "created_at": "2026-04-14T15:03:03.299101", "media_url": null, "media_mime_type": null}, {"id": 15658, "message_id": "bot_ACD7EA1EA4BECB7E2CFDECAC5B955086_109", "sender": "bot", "message_type": "text", "content": "باش نحجز لك موعد، خاصّني غير الإسم الكامل ديالك ونوع العلاج اللي محتاج. واش ممكن تعطيني هاد المعلومات؟ 😊", "created_at": "2026-04-14T15:03:14.530623", "media_url": null, "media_mime_type": null}, {"id": 15659, "message_id": "ACC2A44C3FC87EF352375614A5C11DCD", "sender": "user", "message_type": "text", "content": "Houda El hamidi\n3andi GHIr l'orth", "created_at": "2026-04-14T15:03:37.470410", "media_url": null, "media_mime_type": null}, {"id": 15660, "message_id": "AC3C9E7C8843170E91400BFF3C7D00CB", "sender": "user", "message_type": "text", "content": "O", "created_at": "2026-04-14T15:03:40.286624", "media_url": null, "media_mime_type": null}, {"id": 15661, "message_id": "bot_AC3C9E7C8843170E91400BFF3C7D00CB_9960", "sender": "bot", "message_type": "text", "content": "شكرا Houda El hamidi 😊 غادي نبلغ الفريق بطلب ديالك باش يحجزو لك موعد ل l'orthodontie غدا مع 17:00. غادي يتواصلوا معك باش يأكدو الموعد إن شاء الله. واش هاد الرقم اللي كتهضري به هو اللي كيتواصلوا به معاك؟", "created_at": "2026-04-14T15:03:51.703255", "media_url": null, "media_mime_type": null}, {"id": 15662, "message_id": "ACB6720C214B7EFBD3DF38115C8FCFB2", "sender": "user", "message_type": "text", "content": "Non 3andi mochkilee fi Appel", "created_at": "2026-04-14T15:04:18.235770", "media_url": null, "media_mime_type": null}, {"id": 15663, "message_id": "bot_ACB6720C214B7EFBD3DF38115C8FCFB2_5902", "sender": "bot", "message_type": "text", "content": "ماشي مشكل، واش ممكن تعطيني رقم هاتف آخر باش الفريق يتواصل معاك؟", "created_at": "2026-04-14T15:04:29.241092", "media_url": null, "media_mime_type": null}]...
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ماشي مشكل، واش ممكن تعطيني رقم هاتف آخر باش الفريق ماشي مشكل، واش ممكن تعطيني رقم هاتف آخر باش الفريق يتواصل معاك؟...
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[{"id": 15650, "message_id": " [{"id": 15650, "message_id": "bot_AC4505EA81AEED3DCC63A21D48B0520A_8882", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre confirmation, Twijar Abdelhak 😊\n\nVotre rendez-vous avec Dr Haitham Boutaib est bien confirmé pour le mercredi 15 avril 2026 à 10:00 chez Centre Dentaire Tanger Bay.\n\nSi vous avez la moindre question ou besoin d’aide avant le rendez-vous, n’hésitez pas à nous écrire ici ou à appeler le 06 60 02 22 63.\n\nAu plaisir de vous accueillir !", "created_at": "2026-04-14T15:02:05.342410", "media_url": null, "media_mime_type": null}, {"id": 15890, "message_id": "3EB0313BBA8B7F7187BD76", "sender": "bot", "message_type": "text", "content": "Bonjour \r\n*TWIJAR Abdelhak*\r\nVous avez Rendez Vous avec *Dr. Haitham Boutaib* le *mercredi 15 avril 2026* à *10:00* .\r\nEn cas d'empêchement, veuillez contacter la réception \r\n*060022263 / 0539948014*\r\nMerci pour votre attention.\r\n\r\n.مرحبًا\r\n*TWIJAR*\r\nلديكم موعد مع ** يوم *الأربعاء 15 أبريل 2026* على الساعة *10:00* ﮶ \r\nفي حالة وجود عائق يرجى الاتصال بمكتب الاستقبال\r\n*060022263 / 0539948014*\r\nشكرا لتفهمكم", "created_at": "2026-04-15T08:19:55.945927", "media_url": null, "media_mime_type": null}, {"id": 15916, "message_id": "A591BB875E54746B8959C8F2264B0ADB", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"السلام عليكم سي عبد الحق، صباح الخير، كي صبحتي مزيان؟ بيخير؟ سي عبد الحق عندك rendez-vous اليوم معانا مع العشرة، صافي ديك ساعة عيط لي إلا ما عرفتيش localisation.\"", "created_at": "2026-04-15T08:35:27.760212", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4153/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15917, "message_id": "AC2C4EBC850BFF2196317C0B1C22EC28", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure, here is the transcription of the audio:\n\n**Arabic Script:**\n\"لالة صباح الخير، سي محمد، صافا بيخير؟ أنا لقيتيني جاي لعندكم إن شاء الله، أنا قريب لعندكم. واحد 5 د الدقائق ولا 7 د الدقائق نكون عندكم إن شاء الله.\"\n\n**Latin Script (Darija):**\n\"Lalla sbah l-khir, si Mohammed, ça va bikhir? Ana lqitini jay l-3ndkom nchallah, ana qrib l-3ndkom. Wahed 5 d-dqayeq wla 7 d-dqayeq nkoun 3ndkom nchallah.\"", "created_at": "2026-04-15T08:36:06.955869", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4154/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16266, "message_id": "3EB0DF14C029EB85C5D656", "sender": "bot", "message_type": "image", "content": " ", "created_at": "2026-04-15T15:42:20.734492", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4286/download", "media_mime_type": "image/jpeg"}, {"id": 16268, "message_id": "3EB0729F58A46A30CDD895", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows an intraoral occlusal view of the lower arch. The tongue and lower teeth are clearly visible, retracted by mouth mirrors for unobstructed view. Most of the visible molars and premolars have significant dark brown to black discoloration involving occlusal, buccal, and lingual surfaces. The crowns of several teeth appear extensively damaged by carious lesions. Some molars have deep cavitations and possible remnants of food debris or necrotic tissue. The gingival tissue appears moist and pink but may have minor irritation close to carious lesions. The rest of the oral mucosa looks unremarkable. No dental restorations (e.g. fillings, crowns) are visible. No text is present.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_right_molars\",\n \"observation\": \"Extensive dark brown/black carious lesions with deep cavitations and surface breakdown.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"lower_left_molars\",\n \"observation\": \"Extensive dark brown/black decay present, large enamel and dentin", "created_at": "2026-04-15T15:42:41.429066", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4287/download", "media_mime_type": "image/jpeg"}, {"id": 16269, "message_id": "3EB0F180D6780241FB33B7", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"dental_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral photo showing the upper dental arch and palate. The teeth are clearly visible, with significant brown discoloration, cavitated lesions, and areas of darkened decay on multiple molars and premolars on both sides. There is extensive loss of tooth structure especially on the left and right posterior teeth (molars and premolars). The anterior teeth (front upper teeth) also show brown staining, particularly along the edges near the gumline. The gingival tissue appears mostly pink with mild redness adjacent to the decayed areas. Soft tissue of the hard palate appears normal in color, with no visible lesions or swelling.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left posterior (molars & premolars)\",\n \"observation\": \"Multiple teeth exhibit large cavitated carious lesions with extensive brown-black decay. Structural loss is evident.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_right posterior (molars & premolars)\",\n \"observation\": \"Large carious lesions with dark brown/black decay present on most teeth. Substantial loss of tooth structure observed", "created_at": "2026-04-15T15:43:03.678910", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4288/download", "media_mime_type": "image/jpeg"}, {"id": 16270, "message_id": "3EB0EC72F94DC6D0FA8C07", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a high-quality intraoral clinical photo showing both the upper and lower anterior and posterior teeth. The mouth is being held open with retractors, allowing a clear view of the teeth and surrounding gum tissue. Nearly all teeth are heavily stained with dark brown to black deposits, particularly near the gumline and on the occlusal and incisal surfaces. The staining is widespread, affecting both arches, and appears to be consistent with external deposits or heavy tobacco use. There appears to be plaque and potentially calculus accumulation, especially near the gingival margin and on the lingual and proximal surfaces. The teeth have irregular surfaces, though the extent of decay versus staining is difficult to confirm from the image alone. The gingiva appears erythematous with some swelling, particularly in the lower anterior area.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Widespread, dark brown staining and irregular discoloration on all visible surfaces. Incisal edges show staining and possible attrition. Some possible decalcification or erosion.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",", "created_at": "2026-04-15T15:43:26.117696", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4289/download", "media_mime_type": "image/jpeg"}, {"id": 16271, "message_id": "3EB0609333AF218598BFDA", "sender": "bot", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"dental_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up intraoral clinical photograph of the anterior teeth on both upper and lower jaws. The photo is taken with cheek retractors in place, providing a clear view of teeth and marginal gum tissues. There is extensive, dark brown to black staining and deposits on both upper and lower front teeth. The stains are both on the surfaces and in interproximal spaces. Some incisal edges show visible chipping and wear. The gingiva appears pink but may exhibit mild inflammation adjacent to some teeth. Plaque and/or calculus deposits are prominent, especially along the gum line and between the teeth. Enamel surfaces display areas of translucency and erosion. Most teeth present are heavily stained, and the pattern suggests chronic exposure to staining agents.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Significant brown/black staining and surface deposits, multiple teeth with chipping and wear at incisal edges\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Severe brown/black staining and surface build-up, several teeth with signs of", "created_at": "2026-04-15T15:43:40.362162", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4290/download", "media_mime_type": "image/jpeg"}, {"id": 16576, "message_id": "AC1801DE6D08FDD7F202113412C2B531", "sender": "user", "message_type": "text", "content": "Bonjour, merci de m'organise un rendez vous samedi 18.04.2026", "created_at": "2026-04-16T09:16:41.694019", "media_url": null, "media_mime_type": null}, {"id": 16577, "message_id": "AC52C69D83CFA9BCA03669D1A530A87E", "sender": "user", "message_type": "text", "content": "Merci", "created_at": "2026-04-16T09:16:42.145227", "media_url": null, "media_mime_type": null}, {"id": 16579, "message_id": "bot_AC52C69D83CFA9BCA03669D1A530A87E_8426", "sender": "bot", "message_type": "text", "content": "Bonjour Twijar Abdelhak 😊\n\nPour organiser votre rendez-vous le samedi 18 avril 2026, pouvez-vous me préciser le motif de votre visite (par exemple : détartrage, contrôle, douleur, etc.) ? Merci de me le confirmer pour que l’équipe puisse valider votre demande rapidement.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-16T09:17:38.308613", "media_url": null, "media_mime_type": null}]...
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Bonjour Twijar Abdelhak 😊
Pour organiser votre re Bonjour Twijar Abdelhak 😊
Pour organiser votre rendez-vous le samedi 18 avril 2026, pouvez-vous me préciser le motif de votre visite (par exemple : détartrage, contrôle, douleur, etc.) ? Merci de me le confirmer pour que l’équipe puisse valider votre demande rapidement.
Note : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻...
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[{"id": 15580, "message_id": " [{"id": 15580, "message_id": "bot_3AE28442DA133614B849_1383", "sender": "bot", "message_type": "text", "content": "شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.\n\nبالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.\n\nبالنسبة للأثمنة:\n- Nettoyage الأسنان كاملين: 400DH\n- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان\n- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة\n\nإلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:13:24.662612", "media_url": null, "media_mime_type": null}, {"id": 15582, "message_id": "3A1DFB26D8A4E78927A3", "sender": "user", "message_type": "text", "content": "Ok Jeudi inchlah", "created_at": "2026-04-14T14:13:27.794608", "media_url": null, "media_mime_type": null}, {"id": 15583, "message_id": "bot_3A1DFB26D8A4E78927A3_131", "sender": "bot", "message_type": "text", "content": "واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شاء الله. محتاج غير الإسم الكامل ديال الشخص اللي غادي يدير العلاج باش نكمل الطلب للفريق.\n\nكتقدري تكتبيه ليا هنا؟", "created_at": "2026-04-14T14:13:46.452243", "media_url": null, "media_mime_type": null}, {"id": 15584, "message_id": "3AA8C30A2B5B6EC958C1", "sender": "user", "message_type": "text", "content": "Wach tbib kayhdar English", "created_at": "2026-04-14T14:14:05.402977", "media_url": null, "media_mime_type": null}, {"id": 15586, "message_id": "bot_3AA8C30A2B5B6EC958C1_3334", "sender": "bot", "message_type": "text", "content": "نعم، Dr Haitham Boutaib كيهضر الإنجليزية بطلاقة 😊 إذا كان الشخص اللي غادي يجي كيرتاح أكثر بالإنجليزية، ماكين حتى مشكل. واش بغيتو نأكد ليكوم الموعد نهار الخميس؟", "created_at": "2026-04-14T14:14:18.714924", "media_url": null, "media_mime_type": null}, {"id": 15587, "message_id": "3ABC05DC49128BBCEB44", "sender": "user", "message_type": "text", "content": "For the prices:\n\n- Complete Dental Nettoyage: 400DH\n\n- Plombage treatment: The price is to be determined by the depth and number of teeth\n\n- Extraction dent de sagesse: The price is determined according to difficulty and proximity to the nerve, often between 1200DH and 2000DH for the tooth, but especially direct inspection\n\nUnless you want to inform the medical team to contact you and give you all the details or confirm an appointment, I will give me the full name of the person in need of treatment, and I want to deliver everything to them.", "created_at": "2026-04-14T14:14:55.982071", "media_url": null, "media_mime_type": null}, {"id": 15588, "message_id": "bot_3ABC05DC49128BBCEB44_8586", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message clair. Voici le résumé :\n\n- Nettoyage complet des dents : 400DH\n- Plombage : le tarif dépend de la profondeur et du nombre de dents à traiter, à déterminer après examen.\n- Extraction de dent de sagesse : le prix dépend de la difficulté et de la proximité du nerf, généralement entre 1200DH et 2000DH, mais il faut un examen direct pour confirmer.\n\nSi vous souhaitez que l’équipe médicale vous contacte pour tous les détails ou pour confirmer un rendez-vous, il suffit de me donner le nom complet de la personne concernée et je transmets tout au cabinet.\n\nSouhaitez-vous fixer un rendez-vous ou être rappelé(e) ?", "created_at": "2026-04-14T14:15:13.332849", "media_url": null, "media_mime_type": null}, {"id": 15589, "message_id": "3AE0F2A122F6FA7CCCE2", "sender": "user", "message_type": "text", "content": "<reply_to>Ok Jeudi inchlah</reply_to> Jeudi m3a 3:00 inchlah", "created_at": "2026-04-14T14:15:56.997552", "media_url": null, "media_mime_type": null}, {"id": 15590, "message_id": "3A6DC69CAF1873BAAE97", "sender": "user", "message_type": "text", "content": "Sf", "created_at": "2026-04-14T14:15:59.496670", "media_url": null, "media_mime_type": null}, {"id": 15591, "message_id": "bot_3A6DC69CAF1873BAAE97_5778", "sender": "bot", "message_type": "text", "content": "Merci ! Pour bien transmettre la demande à l’équipe, pouvez-vous me donner le nom complet de la personne qui viendra jeudi à 15h00 ?", "created_at": "2026-04-14T14:16:12.705729", "media_url": null, "media_mime_type": null}, {"id": 15594, "message_id": "3AC0F68DED4453CD3E95", "sender": "user", "message_type": "text", "content": "3afak, n9dar n3raf wahd l’idée 3la l’athmana?\nCh7al kaykoun plombage simple, w ch7al ila kan 3ami9, w ch7al ila kayn traitement dyal 3asab?\nBach nkoun 3raf budget taqriban qbel ma nbda.", "created_at": "2026-04-14T14:18:11.627085", "media_url": null, "media_mime_type": null}, {"id": 15595, "message_id": "bot_3AC0F68DED4453CD3E95_1421", "sender": "bot", "message_type": "text", "content": "بالنسبة للثمن ديال plombage (الحشو)، راه كيتحدد على حساب العمق وعدد الأسنان، وما كاينش ثمن موحد فـ KB ديال العيادة. بالنسبة لعلاج العصب (traitement d’nerf)، حتى هو كيتحدد بعد التقييم المباشر من طرف الدكتور، حيث كاين اختلاف كبير حسب الحالة.\n\nباش تكون عندك فكرة تقريبية على الميزانية، من الأفضل تدير consultation (ثمنها 200DH) باش الدكتور يشوف الحالة ويعطيكوم كل التفاصيل والثمن النهائي حسب كل سن.\n\nإلا بغيتو، نقدر نبلغ الفريق باش يتواصلوا معكوم ويعطيوكوم شرح أوفى. واش مناسبكوم هاد الحل؟", "created_at": "2026-04-14T14:18:51.327271", "media_url": null, "media_mime_type": null}]...
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بالنسبة للثمن ديال plombage (الحشو)، راه كيتحدد عل بالنسبة للثمن ديال plombage (الحشو)، راه كيتحدد على حساب العمق وعدد الأسنان، وما كاينش ثمن موحد فـ KB ديال العيادة. بالنسبة لعلاج العصب (traitement d’nerf)، حتى هو كيتحدد بعد التقييم المباشر من طرف الدكتور، حيث كاين اختلاف كبير حسب الحالة.
باش تكون عندك فكرة تقريبية على الميزانية، من الأفضل تدير consultation (ثمنها 200DH) باش الدكتور يشوف الحالة ويعطيكوم كل التفاصيل والثمن النهائي حسب كل سن.
إلا بغيتو، نقدر نبلغ الفريق باش يتواصلوا معكوم ويعطيوكوم شرح أوفى. واش مناسبكوم هاد الحل؟...
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[{"id": 15578, "message_id": " [{"id": 15578, "message_id": "3A34999A017B30238F3D", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric X-ray image showing a side view of the skull, cervical vertebrae, nasal cavity, sinuses, mandible, and maxilla. The full dentition in both upper and lower jaws is visible, though some tooth details are overlapped due to the projection. Both the hard and soft tissues of the face are outlined. Skeletal structures including the mandible, maxilla, spine, zygomatic arch, and nasal bones are clearly visible, along with some dental anatomy. No gross artifacts or obstructions are present. There are graduated measurement markers visible on the right side of the image, but no patient identifiers or text labels.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth visible in the maxillary anterior region appear intact; overlapping is present due to X-ray angle.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mandibular anterior teeth visible, no obvious pathology detected.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"upper\n\nUser message context: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric dental X-ray of a human skull in profile view. The bones of the cranium, facial structures, cervical vertebrae, nasal cavity, maxilla, mandible, and teeth are clearly visible. The upper and lower jaw arches show both anterior and posterior teeth. The outline of the soft tissue profile of the face (nose, lips, chin) is also apparent. A measuring scale is present along the right border of the image, providing a graduated measurement for anatomical assessment. No significant artifacts or overexposure are seen. No visible dental prostheses, orthodontic appliances, or implants are apparent. Anatomical landmarks for cephalometric tracing such as sella, nasion, and menton can be identified.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_jaw\",\n \"observation\": \"All maxillary teeth including incisors, canines, premolars, and molars are visible. No gross fractures or major radiolucencies noted.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"lower_jaw\",\n \"observation\": \"All", "created_at": "2026-04-14T14:12:27.231819", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4055/download", "media_mime_type": "image/jpeg"}, {"id": 15579, "message_id": "3AE28442DA133614B849", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a high-quality panoramic dental X-ray showing the maxilla (upper jaw) and mandible (lower jaw) in full. All tooth positions from left to right are visualized, including third molars (wisdom teeth) in all four quadrants. The bony outlines of the jaws, maxillary sinuses, and nasal cavity are visible. Root and crown morphology for the majority of teeth is clearly defined. No major artifacts or obstructions are present. Scale is shown on the right side.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left_third_molar\",\n \"observation\": \"Tooth is impacted, mesioangular position, crown directed anteriorly, appears to be partially developed.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right_third_molar\",\n \"observation\": \"Tooth is impacted, mesioangular position, crown directed anteriorly, partially erupted.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_right_third_molar\",\n \"observation\": \"Tooth is present,", "created_at": "2026-04-14T14:12:27.608446", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4056/download", "media_mime_type": "image/jpeg"}, {"id": 15580, "message_id": "bot_3AE28442DA133614B849_1383", "sender": "bot", "message_type": "text", "content": "شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.\n\nبالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.\n\nبالنسبة للأثمنة:\n- Nettoyage الأسنان كاملين: 400DH\n- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان\n- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة\n\nإلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:13:24.662612", "media_url": null, "media_mime_type": null}, {"id": 15582, "message_id": "3A1DFB26D8A4E78927A3", "sender": "user", "message_type": "text", "content": "Ok Jeudi inchlah", "created_at": "2026-04-14T14:13:27.794608", "media_url": null, "media_mime_type": null}, {"id": 15583, "message_id": "bot_3A1DFB26D8A4E78927A3_131", "sender": "bot", "message_type": "text", "content": "واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شاء الله. محتاج غير الإسم الكامل ديال الشخص اللي غادي يدير العلاج باش نكمل الطلب للفريق.\n\nكتقدري تكتبيه ليا هنا؟", "created_at": "2026-04-14T14:13:46.452243", "media_url": null, "media_mime_type": null}, {"id": 15584, "message_id": "3AA8C30A2B5B6EC958C1", "sender": "user", "message_type": "text", "content": "Wach tbib kayhdar English", "created_at": "2026-04-14T14:14:05.402977", "media_url": null, "media_mime_type": null}, {"id": 15586, "message_id": "bot_3AA8C30A2B5B6EC958C1_3334", "sender": "bot", "message_type": "text", "content": "نعم، Dr Haitham Boutaib كيهضر الإنجليزية بطلاقة 😊 إذا كان الشخص اللي غادي يجي كيرتاح أكثر بالإنجليزية، ماكين حتى مشكل. واش بغيتو نأكد ليكوم الموعد نهار الخميس؟", "created_at": "2026-04-14T14:14:18.714924", "media_url": null, "media_mime_type": null}, {"id": 15587, "message_id": "3ABC05DC49128BBCEB44", "sender": "user", "message_type": "text", "content": "For the prices:\n\n- Complete Dental Nettoyage: 400DH\n\n- Plombage treatment: The price is to be determined by the depth and number of teeth\n\n- Extraction dent de sagesse: The price is determined according to difficulty and proximity to the nerve, often between 1200DH and 2000DH for the tooth, but especially direct inspection\n\nUnless you want to inform the medical team to contact you and give you all the details or confirm an appointment, I will give me the full name of the person in need of treatment, and I want to deliver everything to them.", "created_at": "2026-04-14T14:14:55.982071", "media_url": null, "media_mime_type": null}, {"id": 15588, "message_id": "bot_3ABC05DC49128BBCEB44_8586", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message clair. Voici le résumé :\n\n- Nettoyage complet des dents : 400DH\n- Plombage : le tarif dépend de la profondeur et du nombre de dents à traiter, à déterminer après examen.\n- Extraction de dent de sagesse : le prix dépend de la difficulté et de la proximité du nerf, généralement entre 1200DH et 2000DH, mais il faut un examen direct pour confirmer.\n\nSi vous souhaitez que l’équipe médicale vous contacte pour tous les détails ou pour confirmer un rendez-vous, il suffit de me donner le nom complet de la personne concernée et je transmets tout au cabinet.\n\nSouhaitez-vous fixer un rendez-vous ou être rappelé(e) ?", "created_at": "2026-04-14T14:15:13.332849", "media_url": null, "media_mime_type": null}, {"id": 15589, "message_id": "3AE0F2A122F6FA7CCCE2", "sender": "user", "message_type": "text", "content": "<reply_to>Ok Jeudi inchlah</reply_to> Jeudi m3a 3:00 inchlah", "created_at": "2026-04-14T14:15:56.997552", "media_url": null, "media_mime_type": null}, {"id": 15590, "message_id": "3A6DC69CAF1873BAAE97", "sender": "user", "message_type": "text", "content": "Sf", "created_at": "2026-04-14T14:15:59.496670", "media_url": null, "media_mime_type": null}, {"id": 15591, "message_id": "bot_3A6DC69CAF1873BAAE97_5778", "sender": "bot", "message_type": "text", "content": "Merci ! Pour bien transmettre la demande à l’équipe, pouvez-vous me donner le nom complet de la personne qui viendra jeudi à 15h00 ?", "created_at": "2026-04-14T14:16:12.705729", "media_url": null, "media_mime_type": null}]...
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Merci ! Pour bien transmettre la demande à l’équip Merci ! Pour bien transmettre la demande à l’équipe, pouvez-vous me donner le nom complet de la personne qui viendra jeudi à 15h00 ?...
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[{"id": 15570, "message_id": " [{"id": 15570, "message_id": "3A172650E12306E6B0F6", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up intraoral photo of an adult's mouth with a cheek retractor in place. The upper and lower anterior teeth as well as premolars are visible. The subject has a mustache, and the focus is primarily on the relationship of the teeth. The gums appear mostly healthy with light pink coloration but with some areas that may appear slightly red. The teeth overall are relatively well aligned, but there are noticeable color differences with the upper left and right central incisors appearing lighter/whiter and slightly more opaque compared to adjacent teeth. Slight crowding is present in the lower anterior teeth. Mild staining or discoloration is visible on the lower teeth towards the gum line. No large carious lesions or gross fractures are apparent. No obvious restorations, crowns, or braces are visible. No visible soft tissue swelling, ulcerations, or abnormal growths are seen. Posterior teeth and oral tissues in the back are not clearly visible. There is no visible pus, heavy plaque, or calculus. No text, labels, or identifying marks are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\":", "created_at": "2026-04-14T14:03:20.896367", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4052/download", "media_mime_type": "image/jpeg"}, {"id": 15572, "message_id": "3A37D80CBDA5DA473A73", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (using Arabic script):\n\n\"مهم هادو هما سنانو، هو ديجا بغا ينطوايي ديك السوسة لي عندو فواحد الدرسة إلا كنتي شفتيها، ويدير نطواياج لسنانو كاملين. سو إلا كان ممكن تقولي عافاك لبري والأوبيراسيون شنو غايدارلو، عافاك كتبيلي ميساج باش نعطيه يشوف ويفيريفي طرادكسيون على حساب اللغة ديالو، أوكي؟\"\n\n**Transliteration (Latin script):**\n\"Mouhim hado houma snano, houwa deja bgha inettoyage* dik soussa li endo f wahed derssa ila kenti cheftiha, ou idir nettoyage l snano kamlin. So ila kan momkin tgolli afak le prix ou l'opération chno gha iddarlo, afak ktebli message bach n-atih ichouf ou i-verifie les traductions ela hseb la langue dyalo, ok?\"\n\n*\\*Note: The speaker uses a mix of Darija and French (Code-switching).*", "created_at": "2026-04-14T14:03:51.872058", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4053/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15573, "message_id": "bot_3A37D80CBDA5DA473A73_6125", "sender": "bot", "message_type": "text", "content": "شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم. بالنسبة للملاحظة ديالي: كاين فعلا بعض البقع السوداء فبعض الأضراس اللي ممكن تكون سوسة (carie)، وكاين شوية ديال التصبغات والبقع فبعض الأسنان، لكن باش نعطيو تشخيص نهائي أو نحددو العلاج المناسب خاص Dr Haitham Boutaib يشوف الحالة مباشرة ويعمل radio panoramique.\n\nبالنسبة للي طلبتي:\n- تنظيف (nettoyage) الأسنان كاملين كاين عندنا فالعيادة.\n- علاج السوسة (carie) كيتحدد على حساب العمق والمكان، والدكتور هو اللي يقرر واش غادي يحتاج حشو (plombage) بسيط ولا علاج أعمق.\n\nبالنسبة للثمن:\n- nettoyage الأسنان كاملين عندنا بـ 400DH.\n- علاج السوسة (carie) الثمن كيتحدد على حساب الحالة، ولكن خاص الدكتور يشوفها ويحدد واش بسيطة ولا متقدمة.\n\nإذا بغيتو نبلغ الفريق الطبي باش يتواصلوا معكوم ويأكدو موعد، قولي لي غير الإسم الكامل ديال الشخص اللي محتاج العلاج، وشنو الوقت اللي مناسبكوم إن شاء الله.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:04:34.417288", "media_url": null, "media_mime_type": null}, {"id": 15578, "message_id": "3A34999A017B30238F3D", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric X-ray image showing a side view of the skull, cervical vertebrae, nasal cavity, sinuses, mandible, and maxilla. The full dentition in both upper and lower jaws is visible, though some tooth details are overlapped due to the projection. Both the hard and soft tissues of the face are outlined. Skeletal structures including the mandible, maxilla, spine, zygomatic arch, and nasal bones are clearly visible, along with some dental anatomy. No gross artifacts or obstructions are present. There are graduated measurement markers visible on the right side of the image, but no patient identifiers or text labels.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth visible in the maxillary anterior region appear intact; overlapping is present due to X-ray angle.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mandibular anterior teeth visible, no obvious pathology detected.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"upper\n\nUser message context: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric dental X-ray of a human skull in profile view. The bones of the cranium, facial structures, cervical vertebrae, nasal cavity, maxilla, mandible, and teeth are clearly visible. The upper and lower jaw arches show both anterior and posterior teeth. The outline of the soft tissue profile of the face (nose, lips, chin) is also apparent. A measuring scale is present along the right border of the image, providing a graduated measurement for anatomical assessment. No significant artifacts or overexposure are seen. No visible dental prostheses, orthodontic appliances, or implants are apparent. Anatomical landmarks for cephalometric tracing such as sella, nasion, and menton can be identified.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_jaw\",\n \"observation\": \"All maxillary teeth including incisors, canines, premolars, and molars are visible. No gross fractures or major radiolucencies noted.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"lower_jaw\",\n \"observation\": \"All", "created_at": "2026-04-14T14:12:27.231819", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4055/download", "media_mime_type": "image/jpeg"}, {"id": 15579, "message_id": "3AE28442DA133614B849", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a high-quality panoramic dental X-ray showing the maxilla (upper jaw) and mandible (lower jaw) in full. All tooth positions from left to right are visualized, including third molars (wisdom teeth) in all four quadrants. The bony outlines of the jaws, maxillary sinuses, and nasal cavity are visible. Root and crown morphology for the majority of teeth is clearly defined. No major artifacts or obstructions are present. Scale is shown on the right side.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left_third_molar\",\n \"observation\": \"Tooth is impacted, mesioangular position, crown directed anteriorly, appears to be partially developed.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right_third_molar\",\n \"observation\": \"Tooth is impacted, mesioangular position, crown directed anteriorly, partially erupted.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_right_third_molar\",\n \"observation\": \"Tooth is present,", "created_at": "2026-04-14T14:12:27.608446", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4056/download", "media_mime_type": "image/jpeg"}, {"id": 15580, "message_id": "bot_3AE28442DA133614B849_1383", "sender": "bot", "message_type": "text", "content": "شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.\n\nبالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.\n\nبالنسبة للأثمنة:\n- Nettoyage الأسنان كاملين: 400DH\n- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان\n- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة\n\nإلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:13:24.662612", "media_url": null, "media_mime_type": null}, {"id": 15582, "message_id": "3A1DFB26D8A4E78927A3", "sender": "user", "message_type": "text", "content": "Ok Jeudi inchlah", "created_at": "2026-04-14T14:13:27.794608", "media_url": null, "media_mime_type": null}, {"id": 15583, "message_id": "bot_3A1DFB26D8A4E78927A3_131", "sender": "bot", "message_type": "text", "content": "واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شاء الله. محتاج غير الإسم الكامل ديال الشخص اللي غادي يدير العلاج باش نكمل الطلب للفريق.\n\nكتقدري تكتبيه ليا هنا؟", "created_at": "2026-04-14T14:13:46.452243", "media_url": null, "media_mime_type": null}, {"id": 15584, "message_id": "3AA8C30A2B5B6EC958C1", "sender": "user", "message_type": "text", "content": "Wach tbib kayhdar English", "created_at": "2026-04-14T14:14:05.402977", "media_url": null, "media_mime_type": null}, {"id": 15586, "message_id": "bot_3AA8C30A2B5B6EC958C1_3334", "sender": "bot", "message_type": "text", "content": "نعم، Dr Haitham Boutaib كيهضر الإنجليزية بطلاقة 😊 إذا كان الشخص اللي غادي يجي كيرتاح أكثر بالإنجليزية، ماكين حتى مشكل. واش بغيتو نأكد ليكوم الموعد نهار الخميس؟", "created_at": "2026-04-14T14:14:18.714924", "media_url": null, "media_mime_type": null}, {"id": 15587, "message_id": "3ABC05DC49128BBCEB44", "sender": "user", "message_type": "text", "content": "For the prices:\n\n- Complete Dental Nettoyage: 400DH\n\n- Plombage treatment: The price is to be determined by the depth and number of teeth\n\n- Extraction dent de sagesse: The price is determined according to difficulty and proximity to the nerve, often between 1200DH and 2000DH for the tooth, but especially direct inspection\n\nUnless you want to inform the medical team to contact you and give you all the details or confirm an appointment, I will give me the full name of the person in need of treatment, and I want to deliver everything to them.", "created_at": "2026-04-14T14:14:55.982071", "media_url": null, "media_mime_type": null}, {"id": 15588, "message_id": "bot_3ABC05DC49128BBCEB44_8586", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message clair. Voici le résumé :\n\n- Nettoyage complet des dents : 400DH\n- Plombage : le tarif dépend de la profondeur et du nombre de dents à traiter, à déterminer après examen.\n- Extraction de dent de sagesse : le prix dépend de la difficulté et de la proximité du nerf, généralement entre 1200DH et 2000DH, mais il faut un examen direct pour confirmer.\n\nSi vous souhaitez que l’équipe médicale vous contacte pour tous les détails ou pour confirmer un rendez-vous, il suffit de me donner le nom complet de la personne concernée et je transmets tout au cabinet.\n\nSouhaitez-vous fixer un rendez-vous ou être rappelé(e) ?", "created_at": "2026-04-14T14:15:13.332849", "media_url": null, "media_mime_type": null}]...
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Merci beaucoup pour votre message clair. Voici le Merci beaucoup pour votre message clair. Voici le résumé :
- Nettoyage complet des dents : 400DH
- Plombage : le tarif dépend de la profondeur et du nombre de dents à traiter, à déterminer après examen.
- Extraction de dent de sagesse : le prix dépend de la difficulté et de la proximité du nerf, généralement entre 1200DH et 2000DH, mais il faut un examen direct pour confirmer.
Si vous souhaitez que l’équipe médicale vous contacte pour tous les détails ou pour confirmer un rendez-vous, il suffit de me donner le nom complet de la personne concernée et je transmets tout au cabinet.
Souhaitez-vous fixer un rendez-vous ou être rappelé(e) ?...
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[{"id": 15568, "message_id": " [{"id": 15568, "message_id": "3A8D41DE8AABDC54B667", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a clear intraoral clinical photo showing the left buccal view of a patient's mouth. The image displays the upper and lower left anterior and posterior teeth, as well as surrounding gingival tissues. The teeth appear mostly natural with some discoloration present. There is visible calculus or staining, especially around the cervical portion of the lower teeth. The gums appear generally healthy but with some mild redness and slight swelling interproximally. The most posterior visible lower molar shows notable yellow-brown discoloration and possible cavitation. Saliva and some air bubbles are present in the lower vestibule.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Anterior and premolar teeth present. Teeth show mild staining and slight crowding. Posterior first molar not clearly visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"All anterior and premolar teeth present and visible, with moderate yellow-brown staining/calcified deposits, especially on cervical margins. The most posterior molar visible (second molar) shows significant yellow-brown", "created_at": "2026-04-14T14:03:20.485606", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4050/download", "media_mime_type": "image/jpeg"}, {"id": 15569, "message_id": "3AE5F0C82038C53A0181", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral photograph showing the lower dental arch, gums, and tongue. Cheek retractors are used to provide a clear view. All molars, premolars, canines, and incisors in the lower jaw appear visible. Several posterior teeth show dark discolorations or spots on the occlusal (chewing) surfaces, particularly on the first and second molars on both the left and right sides. The gingiva appears moist and pink, and there are no apparent ulcerations or large swellings. Saliva is present. No obvious large restorations, crowns, or orthodontic appliances are present.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left molars and premolars\",\n \"observation\": \"Several teeth with dark spots or stains on occlusal surfaces. Appearance suggests possible carious lesions or deep staining.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right molars and premolars\",\n \"observation\": \"Dark discolorations and spots on the chewing surfaces; more extensive on first and second molars.\",\n \"severity_signal\": \"moder", "created_at": "2026-04-14T14:03:20.660022", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4051/download", "media_mime_type": "image/jpeg"}, {"id": 15570, "message_id": "3A172650E12306E6B0F6", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up intraoral photo of an adult's mouth with a cheek retractor in place. The upper and lower anterior teeth as well as premolars are visible. The subject has a mustache, and the focus is primarily on the relationship of the teeth. The gums appear mostly healthy with light pink coloration but with some areas that may appear slightly red. The teeth overall are relatively well aligned, but there are noticeable color differences with the upper left and right central incisors appearing lighter/whiter and slightly more opaque compared to adjacent teeth. Slight crowding is present in the lower anterior teeth. Mild staining or discoloration is visible on the lower teeth towards the gum line. No large carious lesions or gross fractures are apparent. No obvious restorations, crowns, or braces are visible. No visible soft tissue swelling, ulcerations, or abnormal growths are seen. Posterior teeth and oral tissues in the back are not clearly visible. There is no visible pus, heavy plaque, or calculus. No text, labels, or identifying marks are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\":", "created_at": "2026-04-14T14:03:20.896367", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4052/download", "media_mime_type": "image/jpeg"}, {"id": 15572, "message_id": "3A37D80CBDA5DA473A73", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (using Arabic script):\n\n\"مهم هادو هما سنانو، هو ديجا بغا ينطوايي ديك السوسة لي عندو فواحد الدرسة إلا كنتي شفتيها، ويدير نطواياج لسنانو كاملين. سو إلا كان ممكن تقولي عافاك لبري والأوبيراسيون شنو غايدارلو، عافاك كتبيلي ميساج باش نعطيه يشوف ويفيريفي طرادكسيون على حساب اللغة ديالو، أوكي؟\"\n\n**Transliteration (Latin script):**\n\"Mouhim hado houma snano, houwa deja bgha inettoyage* dik soussa li endo f wahed derssa ila kenti cheftiha, ou idir nettoyage l snano kamlin. So ila kan momkin tgolli afak le prix ou l'opération chno gha iddarlo, afak ktebli message bach n-atih ichouf ou i-verifie les traductions ela hseb la langue dyalo, ok?\"\n\n*\\*Note: The speaker uses a mix of Darija and French (Code-switching).*", "created_at": "2026-04-14T14:03:51.872058", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4053/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15573, "message_id": "bot_3A37D80CBDA5DA473A73_6125", "sender": "bot", "message_type": "text", "content": "شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم. بالنسبة للملاحظة ديالي: كاين فعلا بعض البقع السوداء فبعض الأضراس اللي ممكن تكون سوسة (carie)، وكاين شوية ديال التصبغات والبقع فبعض الأسنان، لكن باش نعطيو تشخيص نهائي أو نحددو العلاج المناسب خاص Dr Haitham Boutaib يشوف الحالة مباشرة ويعمل radio panoramique.\n\nبالنسبة للي طلبتي:\n- تنظيف (nettoyage) الأسنان كاملين كاين عندنا فالعيادة.\n- علاج السوسة (carie) كيتحدد على حساب العمق والمكان، والدكتور هو اللي يقرر واش غادي يحتاج حشو (plombage) بسيط ولا علاج أعمق.\n\nبالنسبة للثمن:\n- nettoyage الأسنان كاملين عندنا بـ 400DH.\n- علاج السوسة (carie) الثمن كيتحدد على حساب الحالة، ولكن خاص الدكتور يشوفها ويحدد واش بسيطة ولا متقدمة.\n\nإذا بغيتو نبلغ الفريق الطبي باش يتواصلوا معكوم ويأكدو موعد، قولي لي غير الإسم الكامل ديال الشخص اللي محتاج العلاج، وشنو الوقت اللي مناسبكوم إن شاء الله.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:04:34.417288", "media_url": null, "media_mime_type": null}, {"id": 15578, "message_id": "3A34999A017B30238F3D", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric X-ray image showing a side view of the skull, cervical vertebrae, nasal cavity, sinuses, mandible, and maxilla. The full dentition in both upper and lower jaws is visible, though some tooth details are overlapped due to the projection. Both the hard and soft tissues of the face are outlined. Skeletal structures including the mandible, maxilla, spine, zygomatic arch, and nasal bones are clearly visible, along with some dental anatomy. No gross artifacts or obstructions are present. There are graduated measurement markers visible on the right side of the image, but no patient identifiers or text labels.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth visible in the maxillary anterior region appear intact; overlapping is present due to X-ray angle.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mandibular anterior teeth visible, no obvious pathology detected.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"upper\n\nUser message context: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric dental X-ray of a human skull in profile view. The bones of the cranium, facial structures, cervical vertebrae, nasal cavity, maxilla, mandible, and teeth are clearly visible. The upper and lower jaw arches show both anterior and posterior teeth. The outline of the soft tissue profile of the face (nose, lips, chin) is also apparent. A measuring scale is present along the right border of the image, providing a graduated measurement for anatomical assessment. No significant artifacts or overexposure are seen. No visible dental prostheses, orthodontic appliances, or implants are apparent. Anatomical landmarks for cephalometric tracing such as sella, nasion, and menton can be identified.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_jaw\",\n \"observation\": \"All maxillary teeth including incisors, canines, premolars, and molars are visible. No gross fractures or major radiolucencies noted.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"lower_jaw\",\n \"observation\": \"All", "created_at": "2026-04-14T14:12:27.231819", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4055/download", "media_mime_type": "image/jpeg"}, {"id": 15579, "message_id": "3AE28442DA133614B849", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a high-quality panoramic dental X-ray showing the maxilla (upper jaw) and mandible (lower jaw) in full. All tooth positions from left to right are visualized, including third molars (wisdom teeth) in all four quadrants. The bony outlines of the jaws, maxillary sinuses, and nasal cavity are visible. Root and crown morphology for the majority of teeth is clearly defined. No major artifacts or obstructions are present. Scale is shown on the right side.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left_third_molar\",\n \"observation\": \"Tooth is impacted, mesioangular position, crown directed anteriorly, appears to be partially developed.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right_third_molar\",\n \"observation\": \"Tooth is impacted, mesioangular position, crown directed anteriorly, partially erupted.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_right_third_molar\",\n \"observation\": \"Tooth is present,", "created_at": "2026-04-14T14:12:27.608446", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4056/download", "media_mime_type": "image/jpeg"}, {"id": 15580, "message_id": "bot_3AE28442DA133614B849_1383", "sender": "bot", "message_type": "text", "content": "شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.\n\nبالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.\n\nبالنسبة للأثمنة:\n- Nettoyage الأسنان كاملين: 400DH\n- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان\n- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة\n\nإلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:13:24.662612", "media_url": null, "media_mime_type": null}, {"id": 15582, "message_id": "3A1DFB26D8A4E78927A3", "sender": "user", "message_type": "text", "content": "Ok Jeudi inchlah", "created_at": "2026-04-14T14:13:27.794608", "media_url": null, "media_mime_type": null}, {"id": 15583, "message_id": "bot_3A1DFB26D8A4E78927A3_131", "sender": "bot", "message_type": "text", "content": "واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شاء الله. محتاج غير الإسم الكامل ديال الشخص اللي غادي يدير العلاج باش نكمل الطلب للفريق.\n\nكتقدري تكتبيه ليا هنا؟", "created_at": "2026-04-14T14:13:46.452243", "media_url": null, "media_mime_type": null}, {"id": 15584, "message_id": "3AA8C30A2B5B6EC958C1", "sender": "user", "message_type": "text", "content": "Wach tbib kayhdar English", "created_at": "2026-04-14T14:14:05.402977", "media_url": null, "media_mime_type": null}, {"id": 15586, "message_id": "bot_3AA8C30A2B5B6EC958C1_3334", "sender": "bot", "message_type": "text", "content": "نعم، Dr Haitham Boutaib كيهضر الإنجليزية بطلاقة 😊 إذا كان الشخص اللي غادي يجي كيرتاح أكثر بالإنجليزية، ماكين حتى مشكل. واش بغيتو نأكد ليكوم الموعد نهار الخميس؟", "created_at": "2026-04-14T14:14:18.714924", "media_url": null, "media_mime_type": null}]...
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نعم، Dr Haitham Boutaib كيهضر الإنجليزية بطلاقة 😊 نعم، Dr Haitham Boutaib كيهضر الإنجليزية بطلاقة 😊 إذا كان الشخص اللي غادي يجي كيرتاح أكثر بالإنجليزية، ماكين حتى مشكل. واش بغيتو نأكد ليكوم الموعد نهار الخميس؟...
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[{"id": 15566, "message_id": " [{"id": 15566, "message_id": "3AD4CFCFDAB5FA967D96", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"moderate\",\n \"issues\": []\n },\n \"description\": \"The image shows the lower arch of a person's mouth, viewed from above with cheek retractors in place. The tongue is visible in the center, with all lower teeth in the arch observable, including molars, premolars, canines, and incisors. The gingival tissue surrounding the teeth appears mostly pink. Multiple molar teeth in both lower left and right quadrants display dark areas suggestive of carious lesions or old restorations. Some teeth have what appears to be amalgam or composite fillings. There is slight yellowish discoloration on several teeth. No obvious severe gum inflammation is visible. A gloved hand is holding the retractor at left corner.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left_molars\",\n \"observation\": \"Dark areas present on occlusal surfaces, suggestive of caries or old restorations with possible secondary staining.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right_molars\",\n \"observation\": \"Similar dark patches on occlusal surfaces, some possibly existing restorations.\",\n \"severity_signal\": \"moder", "created_at": "2026-04-14T14:03:19.813450", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4048/download", "media_mime_type": "image/jpeg"}, {"id": 15567, "message_id": "3AC02BEBEC2B7F67D8A7", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral photo showing the anterior and lateral teeth of both the upper and lower dental arches. A cheek and lip retractor is used for clear visualization. The image captures the full width of the mouth, showing teeth, gums, and part of the lips and mustache.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Central right and left incisors appear lighter in color than adjacent teeth, possibly indicating restorations. Incisal edge of right central incisor appears chipped or uneven.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mild yellowish discoloration visible, especially on the canines. Some mild incisal wear and slight crowding visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"General alignment is acceptable, mild tooth rotation or crowding observable towards the canine and premolar area. No major lesions or fractures visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T14:03:20.077289", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4049/download", "media_mime_type": "image/jpeg"}, {"id": 15568, "message_id": "3A8D41DE8AABDC54B667", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a clear intraoral clinical photo showing the left buccal view of a patient's mouth. The image displays the upper and lower left anterior and posterior teeth, as well as surrounding gingival tissues. The teeth appear mostly natural with some discoloration present. There is visible calculus or staining, especially around the cervical portion of the lower teeth. The gums appear generally healthy but with some mild redness and slight swelling interproximally. The most posterior visible lower molar shows notable yellow-brown discoloration and possible cavitation. Saliva and some air bubbles are present in the lower vestibule.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Anterior and premolar teeth present. Teeth show mild staining and slight crowding. Posterior first molar not clearly visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"All anterior and premolar teeth present and visible, with moderate yellow-brown staining/calcified deposits, especially on cervical margins. The most posterior molar visible (second molar) shows significant yellow-brown", "created_at": "2026-04-14T14:03:20.485606", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4050/download", "media_mime_type": "image/jpeg"}, {"id": 15569, "message_id": "3AE5F0C82038C53A0181", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral photograph showing the lower dental arch, gums, and tongue. Cheek retractors are used to provide a clear view. All molars, premolars, canines, and incisors in the lower jaw appear visible. Several posterior teeth show dark discolorations or spots on the occlusal (chewing) surfaces, particularly on the first and second molars on both the left and right sides. The gingiva appears moist and pink, and there are no apparent ulcerations or large swellings. Saliva is present. No obvious large restorations, crowns, or orthodontic appliances are present.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left molars and premolars\",\n \"observation\": \"Several teeth with dark spots or stains on occlusal surfaces. Appearance suggests possible carious lesions or deep staining.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right molars and premolars\",\n \"observation\": \"Dark discolorations and spots on the chewing surfaces; more extensive on first and second molars.\",\n \"severity_signal\": \"moder", "created_at": "2026-04-14T14:03:20.660022", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4051/download", "media_mime_type": "image/jpeg"}, {"id": 15570, "message_id": "3A172650E12306E6B0F6", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up intraoral photo of an adult's mouth with a cheek retractor in place. The upper and lower anterior teeth as well as premolars are visible. The subject has a mustache, and the focus is primarily on the relationship of the teeth. The gums appear mostly healthy with light pink coloration but with some areas that may appear slightly red. The teeth overall are relatively well aligned, but there are noticeable color differences with the upper left and right central incisors appearing lighter/whiter and slightly more opaque compared to adjacent teeth. Slight crowding is present in the lower anterior teeth. Mild staining or discoloration is visible on the lower teeth towards the gum line. No large carious lesions or gross fractures are apparent. No obvious restorations, crowns, or braces are visible. No visible soft tissue swelling, ulcerations, or abnormal growths are seen. Posterior teeth and oral tissues in the back are not clearly visible. There is no visible pus, heavy plaque, or calculus. No text, labels, or identifying marks are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\":", "created_at": "2026-04-14T14:03:20.896367", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4052/download", "media_mime_type": "image/jpeg"}, {"id": 15572, "message_id": "3A37D80CBDA5DA473A73", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (using Arabic script):\n\n\"مهم هادو هما سنانو، هو ديجا بغا ينطوايي ديك السوسة لي عندو فواحد الدرسة إلا كنتي شفتيها، ويدير نطواياج لسنانو كاملين. سو إلا كان ممكن تقولي عافاك لبري والأوبيراسيون شنو غايدارلو، عافاك كتبيلي ميساج باش نعطيه يشوف ويفيريفي طرادكسيون على حساب اللغة ديالو، أوكي؟\"\n\n**Transliteration (Latin script):**\n\"Mouhim hado houma snano, houwa deja bgha inettoyage* dik soussa li endo f wahed derssa ila kenti cheftiha, ou idir nettoyage l snano kamlin. So ila kan momkin tgolli afak le prix ou l'opération chno gha iddarlo, afak ktebli message bach n-atih ichouf ou i-verifie les traductions ela hseb la langue dyalo, ok?\"\n\n*\\*Note: The speaker uses a mix of Darija and French (Code-switching).*", "created_at": "2026-04-14T14:03:51.872058", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4053/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15573, "message_id": "bot_3A37D80CBDA5DA473A73_6125", "sender": "bot", "message_type": "text", "content": "شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم. بالنسبة للملاحظة ديالي: كاين فعلا بعض البقع السوداء فبعض الأضراس اللي ممكن تكون سوسة (carie)، وكاين شوية ديال التصبغات والبقع فبعض الأسنان، لكن باش نعطيو تشخيص نهائي أو نحددو العلاج المناسب خاص Dr Haitham Boutaib يشوف الحالة مباشرة ويعمل radio panoramique.\n\nبالنسبة للي طلبتي:\n- تنظيف (nettoyage) الأسنان كاملين كاين عندنا فالعيادة.\n- علاج السوسة (carie) كيتحدد على حساب العمق والمكان، والدكتور هو اللي يقرر واش غادي يحتاج حشو (plombage) بسيط ولا علاج أعمق.\n\nبالنسبة للثمن:\n- nettoyage الأسنان كاملين عندنا بـ 400DH.\n- علاج السوسة (carie) الثمن كيتحدد على حساب الحالة، ولكن خاص الدكتور يشوفها ويحدد واش بسيطة ولا متقدمة.\n\nإذا بغيتو نبلغ الفريق الطبي باش يتواصلوا معكوم ويأكدو موعد، قولي لي غير الإسم الكامل ديال الشخص اللي محتاج العلاج، وشنو الوقت اللي مناسبكوم إن شاء الله.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:04:34.417288", "media_url": null, "media_mime_type": null}, {"id": 15578, "message_id": "3A34999A017B30238F3D", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric X-ray image showing a side view of the skull, cervical vertebrae, nasal cavity, sinuses, mandible, and maxilla. The full dentition in both upper and lower jaws is visible, though some tooth details are overlapped due to the projection. Both the hard and soft tissues of the face are outlined. Skeletal structures including the mandible, maxilla, spine, zygomatic arch, and nasal bones are clearly visible, along with some dental anatomy. No gross artifacts or obstructions are present. There are graduated measurement markers visible on the right side of the image, but no patient identifiers or text labels.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth visible in the maxillary anterior region appear intact; overlapping is present due to X-ray angle.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mandibular anterior teeth visible, no obvious pathology detected.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"upper\n\nUser message context: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric dental X-ray of a human skull in profile view. The bones of the cranium, facial structures, cervical vertebrae, nasal cavity, maxilla, mandible, and teeth are clearly visible. The upper and lower jaw arches show both anterior and posterior teeth. The outline of the soft tissue profile of the face (nose, lips, chin) is also apparent. A measuring scale is present along the right border of the image, providing a graduated measurement for anatomical assessment. No significant artifacts or overexposure are seen. No visible dental prostheses, orthodontic appliances, or implants are apparent. Anatomical landmarks for cephalometric tracing such as sella, nasion, and menton can be identified.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_jaw\",\n \"observation\": \"All maxillary teeth including incisors, canines, premolars, and molars are visible. No gross fractures or major radiolucencies noted.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"lower_jaw\",\n \"observation\": \"All", "created_at": "2026-04-14T14:12:27.231819", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4055/download", "media_mime_type": "image/jpeg"}, {"id": 15579, "message_id": "3AE28442DA133614B849", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a panoramic dental X-ray (orthopantomogram) showing a full view of both the upper (maxillary) and lower (mandibular) jaws, including all teeth, portions of the surrounding alveolar bone, and sinus outlines. The roots and crowns of the teeth are clearly visible. Both third molars (wisdom teeth) are present and appear to be impacted horizontally in the lower jaw. There are visible dental restorations (fillings) in the right upper molar region. All other teeth appear relatively well aligned. The bone crests are generally smooth and continuous, but there are differences in radiodensity in some areas. No large dark (radiolucent) lesions are readily observed. There is a scale on the right margin.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left (mandibular left third molar, tooth #38)\",\n \"observation\": \"impacted; tooth is oriented horizontally, root development appears complete, in close proximity to the mandibular canal\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"lower_right (mandibular", "created_at": "2026-04-14T14:12:27.608446", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4056/download", "media_mime_type": "image/jpeg"}, {"id": 15580, "message_id": "bot_3AE28442DA133614B849_1383", "sender": "bot", "message_type": "text", "content": "شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.\n\nبالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.\n\nبالنسبة للأثمنة:\n- Nettoyage الأسنان كاملين: 400DH\n- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان\n- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة\n\nإلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:13:24.662612", "media_url": null, "media_mime_type": null}, {"id": 15582, "message_id": "3A1DFB26D8A4E78927A3", "sender": "user", "message_type": "text", "content": "Ok Jeudi inchlah", "created_at": "2026-04-14T14:13:27.794608", "media_url": null, "media_mime_type": null}, {"id": 15583, "message_id": "bot_3A1DFB26D8A4E78927A3_131", "sender": "bot", "message_type": "text", "content": "واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شاء الله. محتاج غير الإسم الكامل ديال الشخص اللي غادي يدير العلاج باش نكمل الطلب للفريق.\n\nكتقدري تكتبيه ليا هنا؟", "created_at": "2026-04-14T14:13:46.452243", "media_url": null, "media_mime_type": null}]...
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واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شا واخا، غادي نسجل أنكم باغيين موعد نهار الخميس إن شاء الله. محتاج غير الإسم الكامل ديال الشخص اللي غادي يدير العلاج باش نكمل الطلب للفريق.
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[{"id": 15564, "message_id": " [{"id": 15564, "message_id": "A5C16FE63732C9BB3280AE2E07E8DC40", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T14:03:15.498750", "media_url": null, "media_mime_type": null}, {"id": 15565, "message_id": "3AE9E7A131B384D26F4A", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image is a close-up intraoral photo of the left side of the mouth, showing several upper and lower teeth with a dental cheek retractor in place. Visible are the upper and lower anterior and premolar teeth, the gums (gingiva), part of the upper lip, and slight facial hair. The gum tissue in the upper left area appears visibly red and swollen, especially above the canines and premolars. Several of the teeth, particularly in the lower jaw and premolar area, show brownish or yellowish discoloration, possibly stains or deposits. Some teeth have irregular edges, and there is mild crowding.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left_premolars\",\n \"observation\": \"Moderate brown discoloration on biting surfaces, irregular positioning, some contact loss, possible calculus or decay.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_left_premolars\",\n \"observation\": \"Visible yellow-brown deposits at gum line, mild crowding, possible early caries or significant staining.\",\n \"severity_signal\": \"moderate\"", "created_at": "2026-04-14T14:03:19.513652", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4047/download", "media_mime_type": "image/jpeg"}, {"id": 15566, "message_id": "3AD4CFCFDAB5FA967D96", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"moderate\",\n \"issues\": []\n },\n \"description\": \"The image shows the lower arch of a person's mouth, viewed from above with cheek retractors in place. The tongue is visible in the center, with all lower teeth in the arch observable, including molars, premolars, canines, and incisors. The gingival tissue surrounding the teeth appears mostly pink. Multiple molar teeth in both lower left and right quadrants display dark areas suggestive of carious lesions or old restorations. Some teeth have what appears to be amalgam or composite fillings. There is slight yellowish discoloration on several teeth. No obvious severe gum inflammation is visible. A gloved hand is holding the retractor at left corner.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left_molars\",\n \"observation\": \"Dark areas present on occlusal surfaces, suggestive of caries or old restorations with possible secondary staining.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right_molars\",\n \"observation\": \"Similar dark patches on occlusal surfaces, some possibly existing restorations.\",\n \"severity_signal\": \"moder", "created_at": "2026-04-14T14:03:19.813450", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4048/download", "media_mime_type": "image/jpeg"}, {"id": 15567, "message_id": "3AC02BEBEC2B7F67D8A7", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral photo showing the anterior and lateral teeth of both the upper and lower dental arches. A cheek and lip retractor is used for clear visualization. The image captures the full width of the mouth, showing teeth, gums, and part of the lips and mustache.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Central right and left incisors appear lighter in color than adjacent teeth, possibly indicating restorations. Incisal edge of right central incisor appears chipped or uneven.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mild yellowish discoloration visible, especially on the canines. Some mild incisal wear and slight crowding visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"General alignment is acceptable, mild tooth rotation or crowding observable towards the canine and premolar area. No major lesions or fractures visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T14:03:20.077289", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4049/download", "media_mime_type": "image/jpeg"}, {"id": 15568, "message_id": "3A8D41DE8AABDC54B667", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a clear intraoral clinical photo showing the left buccal view of a patient's mouth. The image displays the upper and lower left anterior and posterior teeth, as well as surrounding gingival tissues. The teeth appear mostly natural with some discoloration present. There is visible calculus or staining, especially around the cervical portion of the lower teeth. The gums appear generally healthy but with some mild redness and slight swelling interproximally. The most posterior visible lower molar shows notable yellow-brown discoloration and possible cavitation. Saliva and some air bubbles are present in the lower vestibule.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Anterior and premolar teeth present. Teeth show mild staining and slight crowding. Posterior first molar not clearly visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"All anterior and premolar teeth present and visible, with moderate yellow-brown staining/calcified deposits, especially on cervical margins. The most posterior molar visible (second molar) shows significant yellow-brown", "created_at": "2026-04-14T14:03:20.485606", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4050/download", "media_mime_type": "image/jpeg"}, {"id": 15569, "message_id": "3AE5F0C82038C53A0181", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral photograph showing the lower dental arch, gums, and tongue. Cheek retractors are used to provide a clear view. All molars, premolars, canines, and incisors in the lower jaw appear visible. Several posterior teeth show dark discolorations or spots on the occlusal (chewing) surfaces, particularly on the first and second molars on both the left and right sides. The gingiva appears moist and pink, and there are no apparent ulcerations or large swellings. Saliva is present. No obvious large restorations, crowns, or orthodontic appliances are present.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left molars and premolars\",\n \"observation\": \"Several teeth with dark spots or stains on occlusal surfaces. Appearance suggests possible carious lesions or deep staining.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right molars and premolars\",\n \"observation\": \"Dark discolorations and spots on the chewing surfaces; more extensive on first and second molars.\",\n \"severity_signal\": \"moder", "created_at": "2026-04-14T14:03:20.660022", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4051/download", "media_mime_type": "image/jpeg"}, {"id": 15570, "message_id": "3A172650E12306E6B0F6", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up intraoral photo of an adult's mouth with a cheek retractor in place. The upper and lower anterior teeth as well as premolars are visible. The subject has a mustache, and the focus is primarily on the relationship of the teeth. The gums appear mostly healthy with light pink coloration but with some areas that may appear slightly red. The teeth overall are relatively well aligned, but there are noticeable color differences with the upper left and right central incisors appearing lighter/whiter and slightly more opaque compared to adjacent teeth. Slight crowding is present in the lower anterior teeth. Mild staining or discoloration is visible on the lower teeth towards the gum line. No large carious lesions or gross fractures are apparent. No obvious restorations, crowns, or braces are visible. No visible soft tissue swelling, ulcerations, or abnormal growths are seen. Posterior teeth and oral tissues in the back are not clearly visible. There is no visible pus, heavy plaque, or calculus. No text, labels, or identifying marks are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\":", "created_at": "2026-04-14T14:03:20.896367", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4052/download", "media_mime_type": "image/jpeg"}, {"id": 15572, "message_id": "3A37D80CBDA5DA473A73", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (using Arabic script):\n\n\"مهم هادو هما سنانو، هو ديجا بغا ينطوايي ديك السوسة لي عندو فواحد الدرسة إلا كنتي شفتيها، ويدير نطواياج لسنانو كاملين. سو إلا كان ممكن تقولي عافاك لبري والأوبيراسيون شنو غايدارلو، عافاك كتبيلي ميساج باش نعطيه يشوف ويفيريفي طرادكسيون على حساب اللغة ديالو، أوكي؟\"\n\n**Transliteration (Latin script):**\n\"Mouhim hado houma snano, houwa deja bgha inettoyage* dik soussa li endo f wahed derssa ila kenti cheftiha, ou idir nettoyage l snano kamlin. So ila kan momkin tgolli afak le prix ou l'opération chno gha iddarlo, afak ktebli message bach n-atih ichouf ou i-verifie les traductions ela hseb la langue dyalo, ok?\"\n\n*\\*Note: The speaker uses a mix of Darija and French (Code-switching).*", "created_at": "2026-04-14T14:03:51.872058", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4053/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15573, "message_id": "bot_3A37D80CBDA5DA473A73_6125", "sender": "bot", "message_type": "text", "content": "شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم. بالنسبة للملاحظة ديالي: كاين فعلا بعض البقع السوداء فبعض الأضراس اللي ممكن تكون سوسة (carie)، وكاين شوية ديال التصبغات والبقع فبعض الأسنان، لكن باش نعطيو تشخيص نهائي أو نحددو العلاج المناسب خاص Dr Haitham Boutaib يشوف الحالة مباشرة ويعمل radio panoramique.\n\nبالنسبة للي طلبتي:\n- تنظيف (nettoyage) الأسنان كاملين كاين عندنا فالعيادة.\n- علاج السوسة (carie) كيتحدد على حساب العمق والمكان، والدكتور هو اللي يقرر واش غادي يحتاج حشو (plombage) بسيط ولا علاج أعمق.\n\nبالنسبة للثمن:\n- nettoyage الأسنان كاملين عندنا بـ 400DH.\n- علاج السوسة (carie) الثمن كيتحدد على حساب الحالة، ولكن خاص الدكتور يشوفها ويحدد واش بسيطة ولا متقدمة.\n\nإذا بغيتو نبلغ الفريق الطبي باش يتواصلوا معكوم ويأكدو موعد، قولي لي غير الإسم الكامل ديال الشخص اللي محتاج العلاج، وشنو الوقت اللي مناسبكوم إن شاء الله.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:04:34.417288", "media_url": null, "media_mime_type": null}, {"id": 15578, "message_id": "3A34999A017B30238F3D", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric X-ray image showing a side view of the skull, cervical vertebrae, nasal cavity, sinuses, mandible, and maxilla. The full dentition in both upper and lower jaws is visible, though some tooth details are overlapped due to the projection. Both the hard and soft tissues of the face are outlined. Skeletal structures including the mandible, maxilla, spine, zygomatic arch, and nasal bones are clearly visible, along with some dental anatomy. No gross artifacts or obstructions are present. There are graduated measurement markers visible on the right side of the image, but no patient identifiers or text labels.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth visible in the maxillary anterior region appear intact; overlapping is present due to X-ray angle.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Mandibular anterior teeth visible, no obvious pathology detected.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"upper\n\nUser message context: ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a lateral cephalometric dental X-ray of a human skull in profile view. The bones of the cranium, facial structures, cervical vertebrae, nasal cavity, maxilla, mandible, and teeth are clearly visible. The upper and lower jaw arches show both anterior and posterior teeth. The outline of the soft tissue profile of the face (nose, lips, chin) is also apparent. A measuring scale is present along the right border of the image, providing a graduated measurement for anatomical assessment. No significant artifacts or overexposure are seen. No visible dental prostheses, orthodontic appliances, or implants are apparent. Anatomical landmarks for cephalometric tracing such as sella, nasion, and menton can be identified.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_jaw\",\n \"observation\": \"All maxillary teeth including incisors, canines, premolars, and molars are visible. No gross fractures or major radiolucencies noted.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"lower_jaw\",\n \"observation\": \"All", "created_at": "2026-04-14T14:12:27.231819", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4055/download", "media_mime_type": "image/jpeg"}, {"id": 15579, "message_id": "3AE28442DA133614B849", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"dental_xray\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a panoramic dental X-ray (orthopantomogram) showing a full view of both the upper (maxillary) and lower (mandibular) jaws, including all teeth, portions of the surrounding alveolar bone, and sinus outlines. The roots and crowns of the teeth are clearly visible. Both third molars (wisdom teeth) are present and appear to be impacted horizontally in the lower jaw. There are visible dental restorations (fillings) in the right upper molar region. All other teeth appear relatively well aligned. The bone crests are generally smooth and continuous, but there are differences in radiodensity in some areas. No large dark (radiolucent) lesions are readily observed. There is a scale on the right margin.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left (mandibular left third molar, tooth #38)\",\n \"observation\": \"impacted; tooth is oriented horizontally, root development appears complete, in close proximity to the mandibular canal\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"lower_right (mandibular", "created_at": "2026-04-14T14:12:27.608446", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4056/download", "media_mime_type": "image/jpeg"}, {"id": 15580, "message_id": "bot_3AE28442DA133614B849_1383", "sender": "bot", "message_type": "text", "content": "شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.\n\nبالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.\n\nبالنسبة للأثمنة:\n- Nettoyage الأسنان كاملين: 400DH\n- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان\n- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة\n\nإلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:13:24.662612", "media_url": null, "media_mime_type": null}]...
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شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة شكرا بزاف على الصور والراديو اللي بعثتيهم! بالنسبة للحالة اللي باينين فالراديو، كاينين ضروس العقل (wisdom teeth) لتحت اللي باينين مزيرين (impacted) وأفقيين، وقريبين بزاف للعصب ديال الفك السفلي. هادشي كيحتاج تقييم دقيق من طرف الدكتور، وغالبا خاص تدخل جراحي بسيط باش يتحيدو، ولكن القرار النهائي كيبقى عند الطبيب بعد الفحص المباشر.
بالنسبة للتنظيف (nettoyage) والأسنان اللي فيهم السوسة، كلشي واضح فالراديو والصور، ولكن خاص الدكتور يشوف الحالة عن قرب ويحدد شنو بالضبط يدار.
بالنسبة للأثمنة:
- Nettoyage الأسنان كاملين: 400DH
- علاج السوسة (plombage): الثمن كيتحدد حسب العمق وعدد الأسنان
- نزع ضرس العقل (extraction dent de sagesse): الثمن كيتحدد حسب الصعوبة والقرب من العصب، وغالبا كيتراوح بين 1200DH و2000DH للضرسة، ولكن خاص المعاينة المباشرة
إلا بغيتي نبلغ الفريق الطبي يتواصل معكوم ويعطيكم كل التفاصيل أو تأكيد موعد، عافاك صيفط ليا الإسم الكامل ديال الشخص اللي محتاج العلاج، وغادي نوصل ليهم كلشي دابا.
أي سؤال آخر مرحبا بيكوم!...
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[{"id": 15563, "message_id": " [{"id": 15563, "message_id": "3AF50EE1EC1F4F99371F", "sender": "user", "message_type": "text", "content": "Slm", "created_at": "2026-04-14T14:03:11.663698", "media_url": null, "media_mime_type": null}, {"id": 15564, "message_id": "A5C16FE63732C9BB3280AE2E07E8DC40", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T14:03:15.498750", "media_url": null, "media_mime_type": null}, {"id": 15565, "message_id": "3AE9E7A131B384D26F4A", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up intraoral photo showing the right side teeth and gums of a person. A cheek retractor is used to provide a clear view. The image shows upper and lower teeth from canine to molar areas. Several teeth show discoloration, yellow staining, and brown plaque/calculus deposits primarily on lower premolars and molars. The alignment appears irregular, with noticeable malocclusion and crowding. The gum tissue on the upper arch, particularly over the canine and premolar region, appears visibly red and swollen, with a glossy texture that may indicate localized inflammation. The lower gingiva appears less inflamed but there is some plaque accumulation visible. No obvious crowns, fillings, bridges, or prosthetic restorations are identified. No text is visible in the image.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_right canine and premolar\",\n \"observation\": \"Teeth present, yellow discoloration, visible plaque near the gumline and on biting surfaces.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right canine and premolars\",\n \"observation\": \"Teeth", "created_at": "2026-04-14T14:03:19.513652", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4047/download", "media_mime_type": "image/jpeg"}, {"id": 15566, "message_id": "3AD4CFCFDAB5FA967D96", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows an intraoral view of the lower dental arch of an adult patient. A cheek retractor is in place, giving a clear view of the mandibular teeth from canine to molars on both left and right sides. The gingival tissues and some adjacent soft tissue structures are visible. The patient appears to be undergoing examination or treatment, as indicated by the presence of a gloved hand holding the retractor.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_right_molars\",\n \"observation\": \"Multiple occlusal surfaces have visible dark areas suggestive of restorations or carious lesions. At least one tooth has a silver-colored restoration (likely amalgam).\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_left_molars\",\n \"observation\": \"Multiple occlusal surfaces display darkened areas and likely have amalgam restorations. Some occlusal wear and discoloration is observed.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_front\",\n \"observation\": \"Anterior teeth appear intact, with no obvious", "created_at": "2026-04-14T14:03:19.813450", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4048/download", "media_mime_type": "image/jpeg"}, {"id": 15567, "message_id": "3AC02BEBEC2B7F67D8A7", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral clinical photograph showing the anterior and posterior teeth with the mouth held open by a cheek retractor. The image is well-focused, and the teeth and gums are clearly visible from canine to canine and partially to premolars and first molars. The lips, facial skin, and part of the mustache are visible at the top of the image.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Central incisor at the upper left appears brighter and more opaque than adjacent teeth, possibly indicating a restoration or hypomineralization. Adjacent incisor has a slight difference in shade and opacity.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_upper\",\n \"observation\": \"Mild wear visible on incisal edges of central incisors. Slight incisal chipping at upper right lateral incisor.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"Mild yellowish discoloration noted near the gum line of premolars and canines.\",\n \"", "created_at": "2026-04-14T14:03:20.077289", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4049/download", "media_mime_type": "image/jpeg"}, {"id": 15568, "message_id": "3A8D41DE8AABDC54B667", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image is an intraoral photograph of the right side of an adult's mouth, showing both upper and lower teeth in occlusion. Teeth have varying shades of color, with some yellowish and brownish discoloration, mostly on the lower teeth. Minimal crowding is seen in the lower anterior region. The gum tissue appears generally pink but with some localized redness and a slightly shiny appearance. The last visible lower molar shows a large dark brown to black area, potentially indicative of caries or staining. Minimal plaque or calculus is visible on the cervical margins, more so on the lower teeth. There is some drool and bubbles in the vestibular fold. The lips and facial hair are visible, and a cheek retractor is in place. No obvious swelling, ulceration, or large soft tissue lesions seen.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_right\",\n \"observation\": \"Anterior and premolars appear intact with normal color, minimal stain. No large cavities visible.\",\n \"severity_signal\": \"none\"\n },\n {\n \"location\": \"lower_right\",\n \"observation\": \"Posterior molar (likely", "created_at": "2026-04-14T14:03:20.485606", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4050/download", "media_mime_type": "image/jpeg"}, {"id": 15569, "message_id": "3AE5F0C82038C53A0181", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a high-quality intraoral photo showing the lower dental arch and occlusal surfaces of the posterior teeth. The tongue is retracted and cheek retractors are in use, providing a clear view of the lower molars, premolars, and some anterior teeth. Multiple teeth show dark areas, possibly indicating carious lesions, particularly on the occlusal surfaces of several molars and premolars. The gum tissue is partially visible and appears to be moist, with no obvious swelling or severe redness. Plaque and calculus buildup are not overtly visible, but there are some areas of discoloration.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"lower_left\",\n \"observation\": \"Molars and premolars exhibit multiple dark spots or fissures, suggestive of possible caries or staining. No apparent fractures or large restorations.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"lower_right\",\n \"observation\": \"Similar appearance with visible dark spots on occlusal surfaces; possible caries or deep staining.\",\n \"severity_signal\": \"moderate\"\n },\n {", "created_at": "2026-04-14T14:03:20.660022", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4051/download", "media_mime_type": "image/jpeg"}, {"id": 15570, "message_id": "3A172650E12306E6B0F6", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is an intraoral clinical photo showing the upper and lower anterior and premolar teeth with lips retracted. The teeth are generally intact and well aligned, with visible natural coloration. The upper central incisors are more opaque, with the right central incisor showing a lighter shade compared to adjacent teeth. Slight incisal translucency and some white spots are visible on the lower anterior teeth. No visible large cavities or fractures. Gums appear pale pink and healthy, with no overt inflammation or swelling. Mild plaque accumulation or staining may be present near the gum line of lower teeth. The surrounding oral tissues, including the mucosa and labial frenum attachment, are partially visible and appear unremarkable.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"all\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"The upper central incisors are present, with the right central incisor exhibiting a lighter and more opaque appearance compared to the left. Both central incisors have visible reflective surfaces. Lateral incisors and canines present without obvious lesions.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"", "created_at": "2026-04-14T14:03:20.896367", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4052/download", "media_mime_type": "image/jpeg"}, {"id": 15572, "message_id": "3A37D80CBDA5DA473A73", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (mixed with French and English):\n\n**Latin Script:**\n\"Mouhim hadou houma snanou, houwa déjà bgha inettoyer dak ssoussa li aandou f wahad ddrssa, ila kounti chouftiha, ou ydir nettoyage l snanou kamline. So, ila kan moumkin tgouli lya aafak le prix, ou l’opération chnou ghadi yddar lih, aafak ktbi lya message bach naatih ychouf, ou yvérifier tradiction... aala hssab lougha dyalou, ok?\"\n\n**Arabic Script:**\n\"المهم هادو هوما سنانو، هو ديجا بغا ينطوايي (nettoyer) ديك السوسة لي عندو فواحد الضرسة، إلا كنتي شفتيها، ويدير نيطواياج (nettoyage) لسنانو كاملين. سو (So)، إلا كان ممكن تقولي ليا عافاك le prix، والأوبيراسيون (l’opération) شنو غادي يدار ليه، عافاك كتبي ليا ميساج باش نعطيه يشوف، ويفيريفي (vérifier) traduction... على حساب اللغة ديالو، أوكي؟\"", "created_at": "2026-04-14T14:03:51.872058", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4053/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15573, "message_id": "bot_3A37D80CBDA5DA473A73_6125", "sender": "bot", "message_type": "text", "content": "شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم. بالنسبة للملاحظة ديالي: كاين فعلا بعض البقع السوداء فبعض الأضراس اللي ممكن تكون سوسة (carie)، وكاين شوية ديال التصبغات والبقع فبعض الأسنان، لكن باش نعطيو تشخيص نهائي أو نحددو العلاج المناسب خاص Dr Haitham Boutaib يشوف الحالة مباشرة ويعمل radio panoramique.\n\nبالنسبة للي طلبتي:\n- تنظيف (nettoyage) الأسنان كاملين كاين عندنا فالعيادة.\n- علاج السوسة (carie) كيتحدد على حساب العمق والمكان، والدكتور هو اللي يقرر واش غادي يحتاج حشو (plombage) بسيط ولا علاج أعمق.\n\nبالنسبة للثمن:\n- nettoyage الأسنان كاملين عندنا بـ 400DH.\n- علاج السوسة (carie) الثمن كيتحدد على حساب الحالة، ولكن خاص الدكتور يشوفها ويحدد واش بسيطة ولا متقدمة.\n\nإذا بغيتو نبلغ الفريق الطبي باش يتواصلوا معكوم ويأكدو موعد، قولي لي غير الإسم الكامل ديال الشخص اللي محتاج العلاج، وشنو الوقت اللي مناسبكوم إن شاء الله.\n\nأي سؤال آخر مرحبا بيكوم!", "created_at": "2026-04-14T14:04:34.417288", "media_url": null, "media_mime_type": null}]...
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شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم شكرا بارك الله فيك على التوضيح والصور اللي بعثتيهم. بالنسبة للملاحظة ديالي: كاين فعلا بعض البقع السوداء فبعض الأضراس اللي ممكن تكون سوسة (carie)، وكاين شوية ديال التصبغات والبقع فبعض الأسنان، لكن باش نعطيو تشخيص نهائي أو نحددو العلاج المناسب خاص Dr Haitham Boutaib يشوف الحالة مباشرة ويعمل radio panoramique.
بالنسبة للي طلبتي:
- تنظيف (nettoyage) الأسنان كاملين كاين عندنا فالعيادة.
- علاج السوسة (carie) كيتحدد على حساب العمق والمكان، والدكتور هو اللي يقرر واش غادي يحتاج حشو (plombage) بسيط ولا علاج أعمق.
بالنسبة للثمن:
- nettoyage الأسنان كاملين عندنا بـ 400DH.
- علاج السوسة (carie) الثمن كيتحدد على حساب الحالة، ولكن خاص الدكتور يشوفها ويحدد واش بسيطة ولا متقدمة.
إذا بغيتو نبلغ الفريق الطبي باش يتواصلوا معكوم ويأكدو موعد، قولي لي غير الإسم الكامل ديال الشخص اللي محتاج العلاج، وشنو الوقت اللي مناسبكوم إن شاء الله.
أي سؤال آخر مرحبا بيكوم!...
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[{"id": 15495, "message_id": " [{"id": 15495, "message_id": "bot_wa_interactive_1484bb8ecddb490488c9", "sender": "bot", "message_type": "interactive", "content": "! 🎂✨ Délices du Maroc مرحبا بيك ف \n\nBienvenue chez Délices du Maroc! \n\nWelcome to Délices du Maroc!", "created_at": "2026-04-14T11:52:40.406358", "media_url": null, "media_mime_type": null}, {"id": 15496, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMkM4RDQ3MjkxQTk4MERGQTk3AA==", "sender": "user", "message_type": "interactive", "content": "❤️💚 الدارجة ا لمغربي", "created_at": "2026-04-14T11:54:13.697158", "media_url": null, "media_mime_type": null}, {"id": 15497, "message_id": "bot_wa_interactive_89a9ed05e0994c8098e3", "sender": "bot", "message_type": "interactive", "content": "أهلا وسهلا! 😍 باش نقدرو نعاونوك اليوم؟", "created_at": "2026-04-14T11:54:14.414100", "media_url": null, "media_mime_type": null}, {"id": 15498, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNDQ2NUFEOEI3QkQ2QjJDQkI3AA==", "sender": "user", "message_type": "interactive", "content": "🎂 Tarte نطلب", "created_at": "2026-04-14T11:54:19.088056", "media_url": null, "media_mime_type": null}, {"id": 15499, "message_id": "bot_wa_interactive_511326192f5847f69b39", "sender": "bot", "message_type": "interactive", "content": ": La Tarte واش", "created_at": "2026-04-14T11:54:19.709036", "media_url": null, "media_mime_type": null}, {"id": 15500, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwOTYwN0E0NDEzNzdEQjVGNDREAA==", "sender": "user", "message_type": "interactive", "content": "عيد ميلاد", "created_at": "2026-04-14T11:54:23.786401", "media_url": null, "media_mime_type": null}, {"id": 15501, "message_id": "bot_wa_interactive_b3ce3b87478f419fb23b", "sender": "bot", "message_type": "interactive", "content": "هاهوما شي موديلات لي عندنا 👆\nلشحال ديال الناس بغيتوها ؟", "created_at": "2026-04-14T11:54:35.028231", "media_url": null, "media_mime_type": null}, {"id": 15502, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMjkzNkJFNEZBMzlGREE3RDZCAA==", "sender": "user", "message_type": "interactive", "content": "👤 6-10 أشخاص (Small)", "created_at": "2026-04-14T11:54:42.508203", "media_url": null, "media_mime_type": null}, {"id": 15503, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNTUxQTYxNzc2MTMyN0U1NDdGAA==", "sender": "user", "message_type": "text", "content": "Ok merci", "created_at": "2026-04-14T11:55:46.809978", "media_url": null, "media_mime_type": null}, {"id": 15504, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNTUxQTYxNzc2MTMyN0U1NDdGAA==_444", "sender": "bot", "message_type": "text", "content": "De rien ! Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir.", "created_at": "2026-04-14T11:56:01.575755", "media_url": null, "media_mime_type": null}, {"id": 17053, "message_id": "meta_759143770623474_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE1OTIxMzNFNDk1QzAzRUM0MwA=", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-17T04:11:18.238675", "media_url": null, "media_mime_type": null}, {"id": 17054, "message_id": "bot_meta_759143770623474_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBQzQUE1OTIxMzNFNDk1QzAzRUM0MwA=_1216", "sender": "bot", "message_type": "text", "content": "Hello again! How can I assist you today with your immigration needs?", "created_at": "2026-04-17T04:11:29.837410", "media_url": null, "media_mime_type": null}]...
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Hello again! How can I assist you today with your Hello again! How can I assist you today with your immigration needs?...
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[{"id": 15492, "message_id": " [{"id": 15492, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNEMzREJDMUM3RjE2QUIwOTNDAA==", "sender": "user", "message_type": "interactive", "content": "عيد ميلاد", "created_at": "2026-04-14T11:51:51.215158", "media_url": null, "media_mime_type": null}, {"id": 15494, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMzFBQjgyMkNGQjM1NTVDN0EyAA==", "sender": "user", "message_type": "interactive", "content": "عرس", "created_at": "2026-04-14T11:52:39.723600", "media_url": null, "media_mime_type": null}, {"id": 15495, "message_id": "bot_wa_interactive_1484bb8ecddb490488c9", "sender": "bot", "message_type": "interactive", "content": "! 🎂✨ Délices du Maroc مرحبا بيك ف \n\nBienvenue chez Délices du Maroc! \n\nWelcome to Délices du Maroc!", "created_at": "2026-04-14T11:52:40.406358", "media_url": null, "media_mime_type": null}, {"id": 15496, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMkM4RDQ3MjkxQTk4MERGQTk3AA==", "sender": "user", "message_type": "interactive", "content": "❤️💚 الدارجة ا لمغربي", "created_at": "2026-04-14T11:54:13.697158", "media_url": null, "media_mime_type": null}, {"id": 15497, "message_id": "bot_wa_interactive_89a9ed05e0994c8098e3", "sender": "bot", "message_type": "interactive", "content": "أهلا وسهلا! 😍 باش نقدرو نعاونوك اليوم؟", "created_at": "2026-04-14T11:54:14.414100", "media_url": null, "media_mime_type": null}, {"id": 15498, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNDQ2NUFEOEI3QkQ2QjJDQkI3AA==", "sender": "user", "message_type": "interactive", "content": "🎂 Tarte نطلب", "created_at": "2026-04-14T11:54:19.088056", "media_url": null, "media_mime_type": null}, {"id": 15499, "message_id": "bot_wa_interactive_511326192f5847f69b39", "sender": "bot", "message_type": "interactive", "content": ": La Tarte واش", "created_at": "2026-04-14T11:54:19.709036", "media_url": null, "media_mime_type": null}, {"id": 15500, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwOTYwN0E0NDEzNzdEQjVGNDREAA==", "sender": "user", "message_type": "interactive", "content": "عيد ميلاد", "created_at": "2026-04-14T11:54:23.786401", "media_url": null, "media_mime_type": null}, {"id": 15501, "message_id": "bot_wa_interactive_b3ce3b87478f419fb23b", "sender": "bot", "message_type": "interactive", "content": "هاهوما شي موديلات لي عندنا 👆\nلشحال ديال الناس بغيتوها ؟", "created_at": "2026-04-14T11:54:35.028231", "media_url": null, "media_mime_type": null}, {"id": 15502, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwMjkzNkJFNEZBMzlGREE3RDZCAA==", "sender": "user", "message_type": "interactive", "content": "👤 6-10 أشخاص (Small)", "created_at": "2026-04-14T11:54:42.508203", "media_url": null, "media_mime_type": null}, {"id": 15503, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNTUxQTYxNzc2MTMyN0U1NDdGAA==", "sender": "user", "message_type": "text", "content": "Ok merci", "created_at": "2026-04-14T11:55:46.809978", "media_url": null, "media_mime_type": null}, {"id": 15504, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwNTUxQTYxNzc2MTMyN0U1NDdGAA==_444", "sender": "bot", "message_type": "text", "content": "De rien ! Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir.", "created_at": "2026-04-14T11:56:01.575755", "media_url": null, "media_mime_type": null}]...
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De rien ! Si vous avez d'autres questions ou b De rien ! Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à me le faire savoir....
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[{"id": 15429, "message_id": " [{"id": 15429, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image", "sender": "user", "message_type": "image", "content": "Image description: - A man is gesturing emotionally in a workshop setting with tools in the background.\n- Visible text: \"كيكون معقد! Logicat Launch Sponsorisé Réserver\"\n- Notable objects/entities: Tools hanging on the wall, workshop setting.\n\nUser message context: [Attachment: image]", "created_at": "2026-04-14T10:52:49.665182", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4004/download", "media_mime_type": "image/jpeg"}, {"id": 15430, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image_7953", "sender": "bot", "message_type": "text", "content": "Merci pour l'image ! Si vous avez des questions ou besoin d'informations spécifiques, n'hésitez pas à les écrire ici en texte. Je suis là pour vous aider !", "created_at": "2026-04-14T10:53:03.957297", "media_url": null, "media_mime_type": null}, {"id": 15431, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjgyNjk5Nzk1MDA5MjM4MjU5ODA0MzAwOTAyNAZDZD", "sender": "user", "message_type": "text", "content": "slm", "created_at": "2026-04-14T10:53:26.237357", "media_url": null, "media_mime_type": null}, {"id": 15432, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjgzODY3MzcyNDUyMDExNjY5MDE5MDU5ODE0NAZDZD", "sender": "user", "message_type": "text", "content": "cv", "created_at": "2026-04-14T10:53:27.674354", "media_url": null, "media_mime_type": null}, {"id": 15433, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0Mjg5MTIyMjU0MDA4Nzc3OTM5NDU1OTQxMDE3NgZDZD", "sender": "user", "message_type": "text", "content": "khti?", "created_at": "2026-04-14T10:53:29.883099", "media_url": null, "media_mime_type": null}, {"id": 15434, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0Mjg5MTIyMjU0MDA4Nzc3OTM5NDU1OTQxMDE3NgZDZD_5854", "sender": "bot", "message_type": "text", "content": "Wa alaykoum salam ! Je vais bien, merci. Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-04-14T10:53:39.995232", "media_url": null, "media_mime_type": null}, {"id": 15452, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ2ODMzNjEyMzM4OTg1ODgwMTQ0OTQzNTEzNjAwMAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T11:16:30.008368", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4011/download", "media_mime_type": "audio/mp4"}, {"id": 15453, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ2ODMzNjEyMzM4OTg1ODgwMTQ0OTQzNTEzNjAwMAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T11:16:42.393810", "media_url": null, "media_mime_type": null}, {"id": 15472, "message_id": "owner_media_671d86c17dc74610b02e0d0ae4f12412", "sender": "bot", "message_type": "voice", "content": null, "created_at": "2026-04-14T11:43:45.908009", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4015/download", "media_mime_type": "video/webm"}, {"id": 15473, "message_id": "owner_72b999b9b0e544e8b672e2e19af12176", "sender": "bot", "message_type": "text", "content": "slm", "created_at": "2026-04-14T11:44:58.572501", "media_url": null, "media_mime_type": null}, {"id": 15476, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDUwMDE2Mjg4MTkzNzAxNjUyNDM1OTEzNDYwOTQwOAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message] តែ។", "created_at": "2026-04-14T11:45:15.283941", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4016/download", "media_mime_type": "video/mp4"}, {"id": 15477, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDUwMDE2Mjg4MTkzNzAxNjUyNDM1OTEzNDYwOTQwOAZDZD_audio_6918", "sender": "bot", "message_type": "text", "content": "សូមអភ័យទោស ខ្ញុំមិនអាចយល់ពីសារសំឡេងបានទេ។ តើអ្នកអាចសរសេរវាថាជាអត្ថបទបានទេ? នេះនឹងជួយឱ្យខ្ញុំអាចជួយអ្នកបានល្អប្រសើរជាងមុន។ អរគុណ!", "created_at": "2026-04-14T11:45:36.268419", "media_url": null, "media_mime_type": null}]...
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សូមអភ័យទោស ខ្ញុំមិនអាចយល់ពីសារសំឡេងបានទេ។ តើអ្នកអា សូមអភ័យទោស ខ្ញុំមិនអាចយល់ពីសារសំឡេងបានទេ។ តើអ្នកអាចសរសេរវាថាជាអត្ថបទបានទេ? នេះនឹងជួយឱ្យខ្ញុំអាចជួយអ្នកបានល្អប្រសើរជាងមុន។ អរគុណ!...
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[{"id": 15421, "message_id": " [{"id": 15421, "message_id": "ig_123804667488253_m_LuF566C_7p0sCd_TEmJF_viPszmvTfd4g-Wqb-lX2VGl9_UNSxaR4AQ12VAh6yAX47h_rz0PwBb9ipNmgauSfA_audio", "sender": "user", "message_type": "voice", "content": "[Voice message] گدیساں.", "created_at": "2026-04-14T10:48:22.010585", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4002/download", "media_mime_type": "audio/mp4"}, {"id": 15422, "message_id": "bot_ig_123804667488253_m_LuF566C_7p0sCd_TEmJF_viPszmvTfd4g-Wqb-lX2VGl9_UNSxaR4AQ12VAh6yAX47h_rz0PwBb9ipNmgauSfA_audio_3305", "sender": "bot", "message_type": "text", "content": "Could you please type your message? This will help me understand and assist you better.", "created_at": "2026-04-14T10:48:33.503594", "media_url": null, "media_mime_type": null}]...
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Could you please type your message? This will help Could you please type your message? This will help me understand and assist you better....
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[{"id": 15413, "message_id": " [{"id": 15413, "message_id": "AC7B50A74C7910B59E72D4D6A6C8855C", "sender": "user", "message_type": "text", "content": "Filali med, 2000dh abdlhak amzargou, 2000dh el azizi rahma 7000 dh , hafid 2400 , med idelassi 2400, chaima el haddaoui 1200 dh", "created_at": "2026-04-14T10:42:45.834775", "media_url": null, "media_mime_type": null}, {"id": 15414, "message_id": "bot_AC7B50A74C7910B59E72D4D6A6C8855C_4276", "sender": "bot", "message_type": "text", "content": "Merci pour les informations. Si vous avez besoin d'aide ou d'informations supplémentaires, n'hésitez pas à me le faire savoir. Je suis là pour vous aider ! 😊", "created_at": "2026-04-14T10:42:57.801298", "media_url": null, "media_mime_type": null}, {"id": 15803, "message_id": "AC7B953D1761009A0CA12FCA697337E4", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (mixed with French):\n\n**Arabic Script:**\n\"إيه السلام عليكم أختي، ça va؟ مزيان؟ سمحي ليا ما جاوبتكش يالاه ساليت دبا. هانتي عافاك بغيت la facture تكون ديال شيماء حداوي، فيلالي محمد، و عبد الحق أنزرگو.\"\n\n**Latin Script (Darija/French mix):**\n\"Eh salam aleykoum khti, ça va? Meziane? Sme7li ma jawbtkch yallah salit daba. Hanti 3afak bghit la facture tkoun dyal Chaimae Haddaoui, Filali Mohammed, ou Abdelhak Anzergou.\"\n\n**Translation (for context):**\n\"Hi sister, how are you? Good? Sorry I didn't answer you, I just finished now. Look, please I want the invoice to be for Chaimae Haddaoui, Filali Mohammed, and Abdelhak Anzergou.\"", "created_at": "2026-04-14T18:51:47.207577", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4137/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15804, "message_id": "AC8470E9D69A851DB912BC580368299B", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in both Arabic script (commonly used for Darija) and Latin script:\n\n**Arabic Script:**\n\"عافاك ديك الـ patient اللي قلتي ليا حفيظ، تقدري تقولي ليا الكنية، ولا الكنية ديالو، ولا ما عرفت أش غاتكون حفيظ؟\"\n\n**Latin Script (Darija/French mix):**\n\"Afak dik l-patient li gelti liya Hafid, teqdri tgouli liya l-kniya, wella l-kniya dyalo, wella ma'reft ach gha tkoun Hafid?\"\n\n**Breakdown of languages used:**\n* **Darija:** Afak (Please), dik (that), li gelti liya (that you told me), teqdri tgouli liya (can you tell me), l-kniya (the last name), wella (or), dyalo (his), ma'reft (I don't know), ach gha tkoun (what it will be).\n* **French:** Patient.\n* **Name:** Hafid.", "created_at": "2026-04-14T18:51:53.786712", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4138/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 17304, "message_id": "3EB0D9EC2E25E595258001", "sender": "bot", "message_type": "text", "content": "BONJOUR", "created_at": "2026-04-21T09:27:44.884526", "media_url": null, "media_mime_type": null}, {"id": 17305, "message_id": "3EB0183928F2483E07EFAC", "sender": "bot", "message_type": "text", "content": "3afak wach travaux dial lahlimi confirmé fo9ach iwssal andi?", "created_at": "2026-04-21T09:28:25.511240", "media_url": null, "media_mime_type": null}, {"id": 17306, "message_id": "AC29E8279EFC6286D28F886D6876F1C3", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here's the transcription of the audio in Moroccan Darija and French:\n\n\"صباح الخير، صافا؟ كلشي مزيان؟ المهم البارح مكنش مسيو مخلوفي، كان déplacement ولكن آخر message قالي بأننا غنصيفطوه ليكم مع الـ coursier غدا، هو غيدخل اليوم وغادي نعاود نأكد عليه، ولكن sûr إن شاء الله غادي نصيفطوه ليكم غدا ف الصباح مع الـ coursier، قبل ما... المهم مع التسعود، فوقاش كتبداو نتوما؟ غادي يجي عندكم.\"", "created_at": "2026-04-21T09:41:28.073152", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4683/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 17307, "message_id": "AC890C51AAA9801559BFE991F2579016", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\n\"صافي واخا الزين، غير هو ديك التسعود ونص يكون عندي حيت أنا دايرة مع الباصيون العشرة ونص، صافي الله يحفظك شكرا بزاف.\"\n\n**Latin Script (Transcription):**\n\"Safi wakha el-zin, ghir houwa dik tes-oud u ness ikun andi hit ana dayra ma el-patient l-aachra u ness. Safi, Allah ihafdek, chukran bzaf.\"\n\n**English Translation (for context):**\n\"Alright, okay dear. Only thing is, I need to have it by 9:30 because I have an appointment with the patient at 10:30. Alright, may God protect you, thanks a lot.\"", "created_at": "2026-04-21T09:51:25.471462", "media_url": "/api/v1/chatbots/40/knowledge-bases/media/files/4684/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 17308, "message_id": "ACBA77EA8C1B05B7C6206BE534801DFE", "sender": "user", "message_type": "text", "content": "Inchlh koni hanya", "created_at": "2026-04-21T09:53:19.035328", "media_url": null, "media_mime_type": null}, {"id": 17399, "message_id": "ACBDC6064D9BB053BD82F1DF31E4ED09", "sender": "user", "message_type": "text", "content": "Jamal makhloufi sarlau , 13 bd omar khayam beausejour casablanca", "created_at": "2026-04-22T14:26:27.539684", "media_url": null, "media_mime_type": null}, {"id": 17400, "message_id": "ACBF67E8AF44E2572D007D148B2A52C9", "sender": "user", "message_type": "text", "content": "Tel : 06 61 09 59 40", "created_at": "2026-04-22T14:26:54.943711", "media_url": null, "media_mime_type": null}, {"id": 17401, "message_id": "bot_ACBF67E8AF44E2572D007D148B2A52C9_3107", "sender": "bot", "message_type": "text", "content": "شكرا على التفاصيل. واش محتاجين نحجزو موعد باسم Jamal Makhloufi فـ 13 bd Omar Khayam, Beausejour, Casablanca؟ ولا كاين شي خدمة أخرى نعاونكوم فيها؟", "created_at": "2026-04-22T14:27:24.222228", "media_url": null, "media_mime_type": null}]...
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شكرا على التفاصيل. واش محتاجين نحجزو موعد باسم Jam شكرا على التفاصيل. واش محتاجين نحجزو موعد باسم Jamal Makhloufi فـ 13 bd Omar Khayam, Beausejour, Casablanca؟ ولا كاين شي خدمة أخرى نعاونكوم فيها؟...
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[{"id": 15398, "message_id": " [{"id": 15398, "message_id": "owner_media_c12e23b85c464c159f1eceaadb5c1c0f", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:34:46.926900", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3991/download", "media_mime_type": "image/png"}, {"id": 15411, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:41:30.920635", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4001/download", "media_mime_type": "audio/mp4"}, {"id": 15412, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:41:43.501917", "media_url": null, "media_mime_type": null}, {"id": 15428, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD", "sender": "user", "message_type": "text", "content": "[Attachment: image]", "created_at": "2026-04-14T10:52:49.092222", "media_url": null, "media_mime_type": null}, {"id": 15429, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image", "sender": "user", "message_type": "image", "content": "Image description: - A man is gesturing emotionally in a workshop setting with tools in the background.\n- Visible text: \"كيكون معقد! Logicat Launch Sponsorisé Réserver\"\n- Notable objects/entities: Tools hanging on the wall, workshop setting.\n\nUser message context: [Attachment: image]", "created_at": "2026-04-14T10:52:49.665182", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4004/download", "media_mime_type": "image/jpeg"}, {"id": 15430, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image_7953", "sender": "bot", "message_type": "text", "content": "Merci pour l'image ! Si vous avez des questions ou besoin d'informations spécifiques, n'hésitez pas à les écrire ici en texte. Je suis là pour vous aider !", "created_at": "2026-04-14T10:53:03.957297", "media_url": null, "media_mime_type": null}, {"id": 15431, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjgyNjk5Nzk1MDA5MjM4MjU5ODA0MzAwOTAyNAZDZD", "sender": "user", "message_type": "text", "content": "slm", "created_at": "2026-04-14T10:53:26.237357", "media_url": null, "media_mime_type": null}, {"id": 15432, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjgzODY3MzcyNDUyMDExNjY5MDE5MDU5ODE0NAZDZD", "sender": "user", "message_type": "text", "content": "cv", "created_at": "2026-04-14T10:53:27.674354", "media_url": null, "media_mime_type": null}, {"id": 15433, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0Mjg5MTIyMjU0MDA4Nzc3OTM5NDU1OTQxMDE3NgZDZD", "sender": "user", "message_type": "text", "content": "khti?", "created_at": "2026-04-14T10:53:29.883099", "media_url": null, "media_mime_type": null}, {"id": 15434, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0Mjg5MTIyMjU0MDA4Nzc3OTM5NDU1OTQxMDE3NgZDZD_5854", "sender": "bot", "message_type": "text", "content": "Wa alaykoum salam ! Je vais bien, merci. Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-04-14T10:53:39.995232", "media_url": null, "media_mime_type": null}, {"id": 15452, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ2ODMzNjEyMzM4OTg1ODgwMTQ0OTQzNTEzNjAwMAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T11:16:30.008368", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4011/download", "media_mime_type": "audio/mp4"}, {"id": 15453, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ2ODMzNjEyMzM4OTg1ODgwMTQ0OTQzNTEzNjAwMAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T11:16:42.393810", "media_url": null, "media_mime_type": null}]...
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Je suis désolé, mais je n'ai pas pu comprendre Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !...
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[{"id": 15387, "message_id": " [{"id": 15387, "message_id": "owner_media_7b77fb64618e47c188e34681381fbf9e", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:26:34.640939", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3988/download", "media_mime_type": "image/png"}, {"id": 15396, "message_id": "owner_media_df8d9d0a83f244afbeee13f5875917e6", "sender": "bot", "message_type": "voice", "content": null, "created_at": "2026-04-14T10:32:12.666804", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3990/download", "media_mime_type": "video/webm"}, {"id": 15398, "message_id": "owner_media_c12e23b85c464c159f1eceaadb5c1c0f", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:34:46.926900", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3991/download", "media_mime_type": "image/png"}, {"id": 15411, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:41:30.920635", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4001/download", "media_mime_type": "audio/mp4"}, {"id": 15412, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:41:43.501917", "media_url": null, "media_mime_type": null}, {"id": 15428, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD", "sender": "user", "message_type": "text", "content": "[Attachment: image]", "created_at": "2026-04-14T10:52:49.092222", "media_url": null, "media_mime_type": null}, {"id": 15429, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image", "sender": "user", "message_type": "image", "content": "Image description: - A man is gesturing emotionally in a workshop setting with tools in the background.\n- Visible text: \"كيكون معقد! Logicat Launch Sponsorisé Réserver\"\n- Notable objects/entities: Tools hanging on the wall, workshop setting.\n\nUser message context: [Attachment: image]", "created_at": "2026-04-14T10:52:49.665182", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4004/download", "media_mime_type": "image/jpeg"}, {"id": 15430, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image_7953", "sender": "bot", "message_type": "text", "content": "Merci pour l'image ! Si vous avez des questions ou besoin d'informations spécifiques, n'hésitez pas à les écrire ici en texte. Je suis là pour vous aider !", "created_at": "2026-04-14T10:53:03.957297", "media_url": null, "media_mime_type": null}, {"id": 15431, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjgyNjk5Nzk1MDA5MjM4MjU5ODA0MzAwOTAyNAZDZD", "sender": "user", "message_type": "text", "content": "slm", "created_at": "2026-04-14T10:53:26.237357", "media_url": null, "media_mime_type": null}, {"id": 15432, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjgzODY3MzcyNDUyMDExNjY5MDE5MDU5ODE0NAZDZD", "sender": "user", "message_type": "text", "content": "cv", "created_at": "2026-04-14T10:53:27.674354", "media_url": null, "media_mime_type": null}, {"id": 15433, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0Mjg5MTIyMjU0MDA4Nzc3OTM5NDU1OTQxMDE3NgZDZD", "sender": "user", "message_type": "text", "content": "khti?", "created_at": "2026-04-14T10:53:29.883099", "media_url": null, "media_mime_type": null}, {"id": 15434, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0Mjg5MTIyMjU0MDA4Nzc3OTM5NDU1OTQxMDE3NgZDZD_5854", "sender": "bot", "message_type": "text", "content": "Wa alaykoum salam ! Je vais bien, merci. Comment puis-je vous aider aujourd'hui ?", "created_at": "2026-04-14T10:53:39.995232", "media_url": null, "media_mime_type": null}]...
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Wa alaykoum salam ! Je vais bien, merci. Comment p Wa alaykoum salam ! Je vais bien, merci. Comment puis-je vous aider aujourd'hui ?...
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[{"id": 15378, "message_id": " [{"id": 15378, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQxMDYxODY0NTc1NjkzNDUzNDcyOTI4OTQzMzA4OAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:24:24.769884", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3983/download", "media_mime_type": "audio/mp4"}, {"id": 15379, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQxMDYxODY0NTc1NjkzNDUzNDcyOTI4OTQzMzA4OAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:24:38.582746", "media_url": null, "media_mime_type": null}]...
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Je suis désolé, mais je n'ai pas pu comprendre Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !...
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[{"id": 15378, "message_id": " [{"id": 15378, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQxMDYxODY0NTc1NjkzNDUzNDcyOTI4OTQzMzA4OAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:24:24.769884", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3983/download", "media_mime_type": "audio/mp4"}, {"id": 15379, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQxMDYxODY0NTc1NjkzNDUzNDcyOTI4OTQzMzA4OAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:24:38.582746", "media_url": null, "media_mime_type": null}, {"id": 15381, "message_id": "owner_media_1c318ab1002143878a4fd17b1503eb05", "sender": "bot", "message_type": "voice", "content": null, "created_at": "2026-04-14T10:25:11.034753", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3984/download", "media_mime_type": "video/webm"}, {"id": 15386, "message_id": "owner_2b40678f45084c6fb6c3fb9fae4e0c99", "sender": "bot", "message_type": "text", "content": "hi", "created_at": "2026-04-14T10:26:08.661314", "media_url": null, "media_mime_type": null}, {"id": 15387, "message_id": "owner_media_7b77fb64618e47c188e34681381fbf9e", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:26:34.640939", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3988/download", "media_mime_type": "image/png"}, {"id": 15396, "message_id": "owner_media_df8d9d0a83f244afbeee13f5875917e6", "sender": "bot", "message_type": "voice", "content": null, "created_at": "2026-04-14T10:32:12.666804", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3990/download", "media_mime_type": "video/webm"}, {"id": 15398, "message_id": "owner_media_c12e23b85c464c159f1eceaadb5c1c0f", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:34:46.926900", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3991/download", "media_mime_type": "image/png"}, {"id": 15411, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:41:30.920635", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4001/download", "media_mime_type": "audio/mp4"}, {"id": 15412, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:41:43.501917", "media_url": null, "media_mime_type": null}]...
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Je suis désolé, mais je n'ai pas pu comprendre Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !...
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[{"id": 15378, "message_id": " [{"id": 15378, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQxMDYxODY0NTc1NjkzNDUzNDcyOTI4OTQzMzA4OAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:24:24.769884", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3983/download", "media_mime_type": "audio/mp4"}, {"id": 15379, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQxMDYxODY0NTc1NjkzNDUzNDcyOTI4OTQzMzA4OAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:24:38.582746", "media_url": null, "media_mime_type": null}, {"id": 15381, "message_id": "owner_media_1c318ab1002143878a4fd17b1503eb05", "sender": "bot", "message_type": "voice", "content": null, "created_at": "2026-04-14T10:25:11.034753", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3984/download", "media_mime_type": "video/webm"}, {"id": 15386, "message_id": "owner_2b40678f45084c6fb6c3fb9fae4e0c99", "sender": "bot", "message_type": "text", "content": "hi", "created_at": "2026-04-14T10:26:08.661314", "media_url": null, "media_mime_type": null}, {"id": 15387, "message_id": "owner_media_7b77fb64618e47c188e34681381fbf9e", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:26:34.640939", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3988/download", "media_mime_type": "image/png"}, {"id": 15396, "message_id": "owner_media_df8d9d0a83f244afbeee13f5875917e6", "sender": "bot", "message_type": "voice", "content": null, "created_at": "2026-04-14T10:32:12.666804", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3990/download", "media_mime_type": "video/webm"}, {"id": 15398, "message_id": "owner_media_c12e23b85c464c159f1eceaadb5c1c0f", "sender": "bot", "message_type": "image", "content": null, "created_at": "2026-04-14T10:34:46.926900", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/3991/download", "media_mime_type": "image/png"}, {"id": 15411, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio", "sender": "user", "message_type": "voice", "content": "[Voice message received but could not be transcribed. Ask the user to resend as text.]", "created_at": "2026-04-14T10:41:30.920635", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4001/download", "media_mime_type": "audio/mp4"}, {"id": 15412, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQyOTYxNzAxMjYzMjM0ODA3MDI4MDc0NDE0MDgwMAZDZD_audio_2621", "sender": "bot", "message_type": "text", "content": "Je suis désolé, mais je n'ai pas pu comprendre le message vocal. Pourriez-vous s'il vous plaît le renvoyer sous forme de texte ? Cela m'aidera à mieux vous assister. Merci !", "created_at": "2026-04-14T10:41:43.501917", "media_url": null, "media_mime_type": null}, {"id": 15428, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD", "sender": "user", "message_type": "text", "content": "[Attachment: image]", "created_at": "2026-04-14T10:52:49.092222", "media_url": null, "media_mime_type": null}, {"id": 15429, "message_id": "ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image", "sender": "user", "message_type": "image", "content": "Image description: - A man is gesturing emotionally in a workshop setting with tools in the background.\n- Visible text: \"كيكون معقد! Logicat Launch Sponsorisé Réserver\"\n- Notable objects/entities: Tools hanging on the wall, workshop setting.\n\nUser message context: [Attachment: image]", "created_at": "2026-04-14T10:52:49.665182", "media_url": "/api/v1/chatbots/35/knowledge-bases/media/files/4004/download", "media_mime_type": "image/jpeg"}, {"id": 15430, "message_id": "bot_ig_123804667488253_aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxMTM3NzUzOTk2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTM1NzQ5OTEwMDIzMzgzMDozMjc2NDQ0MjEzNjc3ODkzMDk5MTQ5MTUwOTA3ODk4MjY1NgZDZD_image_7953", "sender": "bot", "message_type": "text", "content": "Merci pour l'image ! Si vous avez des questions ou besoin d'informations spécifiques, n'hésitez pas à les écrire ici en texte. Je suis là pour vous aider !", "created_at": "2026-04-14T10:53:03.957297", "media_url": null, "media_mime_type": null}]...
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Merci pour l'image ! Si vous avez des question Merci pour l'image ! Si vous avez des questions ou besoin d'informations spécifiques, n'hésitez pas à les écrire ici en texte. Je suis là pour vous aider !...
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[{"id": 15377, "message_id": " [{"id": 15377, "message_id": "ACF313A938BE072550A28DA9022D0DD4", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of a person's mouth, slightly open, revealing both upper and lower teeth. The upper front teeth display spacing (diastema) and some degree of crowding, particularly to the viewer's right side. The lower teeth also show mild crowding with overlapping of the anterior teeth. Gum tissue appears generally healthy, with a pink color and no obvious inflammation, but only partially visible. Some variation in tooth color is present, with the lower teeth appearing slightly more yellow than the uppers. No obvious large restorations, prostheses, or orthodontic appliances are seen. No text, labels, or extraneous objects are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Visible spacing (diastema) between the two central incisors, with some crowding and irregular alignment of adjacent teeth.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Mild crowding and rotation of lateral teeth visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T10:23:58.199861", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3982/download", "media_mime_type": "image/jpeg"}, {"id": 16322, "message_id": "A582EE24B41C1D043660B87617D1D571", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"صباح الخير مدام، كيف نتي مزيانة؟ بخير؟ صحة لاباس؟ مدام أنا هضرت مع الدكتور بالنسبة للحالة ديالك، خاصك gouttière. هادوك les gouttières ديال contention، كتعملهم زعما بحالهم بحال السلك، غير هوما الدور ديالهم حسن من السلك، كيصرعو المدة ديال زعما السنان يقربو لبعضهم.\"\n\n**Transcription in Latin script (Darija/French mix):**\n\"Sbah lkhir madam, kif nti mziana? bikhir? saha labas? Madam ana hdert m3a docteur binnisba l l-hala dyalk, khask gouttière. Hadouk les gouttières dyal contention, kat3mlhom za3ma bhalhom bhal s-selk, ghir houma d-dawer dyalhom hsen men s-selk, kaysar3ou l-mouda dyal za3ma s-snan iqerbou l-ba3dhom.\"", "created_at": "2026-04-15T16:17:57.126843", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4321/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16330, "message_id": "ACF4B2AA9F25D6E91F828732969CC056", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of an adult person's mouth open, displaying the upper and lower anterior teeth and adjacent gum tissue. The upper central incisors are spaced apart (midline diastema) and there is a missing upper right lateral incisor (tooth #12) and a missing upper left lateral incisor (tooth #22). Markings in the image (green lines and an arrow) highlight these points. Teeth are mostly present except for the upper lateral incisors. The lower anterior teeth are slightly crowded, and the teeth color appears to be natural with some mild discoloration. Gum tissue appears generally healthy without prominent redness or swelling. No visible caries, crowns, fillings, or dental prostheses are seen. No soft tissue lesions or acute injuries present. The lips and a portion of the surrounding skin are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing both upper lateral incisors; central incisors present with a large gap between them (midline diastema)\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"A close-up clinical intraoral photo of an adult's mouth, showing the upper and lower anterior and premolar teeth. The mouth is open, allowing visualization of the incisal and labial surfaces of the teeth, as well as the gingival margins. The upper arch displays a significant midline diastema and missing maxillary anterior teeth. Three green lines mark specific tooth areas, and a green arrow points to the region beneath the nose, apparently highlighting the absence of maxillary central incisors. The lower teeth are generally present and closely aligned, though slightly yellowed compared to the upper teeth. Gum tissue appears visible but only partially in the photo. No soft tissue lesions or overt swelling is noted.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing central and lateral incisors, large midline gap (midline diastema), remaining canines visible.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"Posterior teeth visible, appear intact with no obvious gross caries, minor staining possible.\",\n \"severity_signal\":", "created_at": "2026-04-15T16:25:46.360608", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4324/download", "media_mime_type": "image/jpeg"}, {"id": 16331, "message_id": "bot_ACF4B2AA9F25D6E91F828732969CC056_7528", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi des photos et toutes ces précisions. L’équipe a bien reçu votre demande pour une consultation en vue de la pose de facettes, et prendra en compte vos attentes ainsi que la situation clinique visible sur les images.\n\nPour les questions de coût et de planification, seul le Dr Haitham Boutaib pourra vous donner une estimation personnalisée après analyse complète en cabinet, surtout avec les particularités visibles (espaces, dents manquantes, alignement). L’équipe vous contactera rapidement pour fixer un rendez-vous entre le 18 et le 22 mai et répondre à toutes vos questions.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:26:43.228490", "media_url": null, "media_mime_type": null}, {"id": 16332, "message_id": "AC3A34D0212FF4087AFF6AF1D37CE190", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows the lower half of a person's face, focusing on the open mouth and teeth. Green markings are drawn on the skin above the upper lip and across an upper central incisor. The upper front teeth display diastema (a gap between the central incisors), and there is a noticeable space indicating a missing upper right lateral incisor. The upper right canine is present but the teeth alignment is irregular. The lower teeth appear intact, with minor crowding and mild discoloration. The gums appear light pink, though a detailed assessment of gum tissue is limited by the angle and lighting.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Diastema between the upper central incisors; upper right lateral incisor is missing; irregular tooth alignment; teeth appear clean with natural color\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"All lower front teeth appear present with minor crowding and mild discoloration, generally aligned\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gum\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image depicts an open mouth with visible upper and lower anterior teeth. The upper anterior teeth show a midline diastema (space) between the two central incisors. There is also a missing tooth (upper left lateral incisor). The alignment of both upper and lower teeth appears irregular, with noticeable crowding and spacing. The gum tissue is healthy pink but with slight redness near the missing tooth area. No clear soft tissue lesions or swelling are visible. The teeth generally appear slightly yellowed. There are green markings added to the image: one above the upper lip, and another over the gap in the upper arch.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Midline diastema between upper central incisors, and missing upper left lateral incisor.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower anterior teeth show mild crowding and appear intact with no obvious fractures or caries.\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gums appear mostly healthy pink", "created_at": "2026-04-15T16:27:14.691241", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4325/download", "media_mime_type": "image/jpeg"}, {"id": 16333, "message_id": "bot_AC3A34D0212FF4087AFF6AF1D37CE190_1001", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi de ces nouvelles photos et détails. Toutes vos images et informations seront bien prises en compte par l’équipe médicale pour préparer votre consultation avec le Dr Haitham Boutaib. Cela permettra d’analyser au mieux votre situation (espaces, dents manquantes, alignement…) avant le rendez-vous.\n\nL’équipe vous recontactera très bientôt pour fixer la date exacte et discuter du plan de traitement adapté à votre cas.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:27:38.408826", "media_url": null, "media_mime_type": null}, {"id": 16334, "message_id": "AC25D5D5B64EB60C2BBA7B1C36509F36", "sender": "user", "message_type": "voice", "content": "[Voice message] السلام عليكم وفوالا أختي شوف الصورة اللولانية كنظن بأن هاديك l’étape اللي بغيت نسول عليها أنه غيكون واحد modelage ديال السنان ديال السنة ديال هاديك على الشمال، ضرسة هاديك. تكون واحد modelage باش تشبه لهاديك la canine اللي كاينة في جهة أخرى باش يكون واحد النوع ديال symétrie، غتخلق واحد symétrie. يعني ممكن تكون بالcomposite ولا ربما première étape تكون composite باش نشوفوا واش ديك الجهة غتعطي شي حاجة. L’étape الثانية هو أن هادوك les dents القداميين اللي مفتوحين واحدة طويلة على أخرى هاديك ديال اليمين إلا كان ممكن حتى هي يوقع ليها modelage باش تكون في نفس الطول فحال أخرى اللي قدامها فحال هاديك اللي على الشمال. وفوالا et la troisième étape أنا غنصيفط تصويرة.", "created_at": "2026-04-15T16:28:21.560411", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4326/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16335, "message_id": "bot_AC25D5D5B64EB60C2BBA7B1C36509F36_983", "sender": "bot", "message_type": "text", "content": "شكراً بزاف على التوضيحات ديالك وعلى الشرح المفصل ديال الخطوات اللي باغية تناقشيهم مع الدكتور (modelage بالـ composite، symétrie، وتعديل الطول ديال السنان القداميين). غادي نوصل كل هاد التفاصيل للفريق الطبي مع الصور اللي سبق وصيفطتيهم.\n\nغادي يتواصلوا معكوم قريباً باش يناقشوا معاكوم جميع المراحل ويعطيوكوم رأي الدكتور وخطة العلاج المناسبة لحالتك إن شاء الله.\n\nإلى كان عندك أي سؤال إضافي أو بغيت تصيفطي تصويرة أخرى، مرحباً في أي وقت!", "created_at": "2026-04-15T16:28:43.910792", "media_url": null, "media_mime_type": null}, {"id": 16336, "message_id": "ACC88C1D1C84520A42261AD9CEC0A6FB", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up intraoral photo of an open mouth, focusing on the upper and lower anterior teeth. The upper central incisor region shows a missing tooth with a gap between the remaining upper teeth. There is a green digital mark outlining the region corresponding to the upper right lateral incisor. The upper teeth exhibit mild to moderate yellowing and possible minor translucency or wear, and most appear intact aside from the missing tooth. The lower anterior teeth appear slightly crowded and show some yellowing. The gum tissue is mostly pink, and the margins are visible in the anterior area.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"A central incisor is missing, leaving a noticeable gap. Remaining incisors show mild discoloration and wear.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Teeth adjacent to the missing incisor appear intact with mild yellowing and slight surface irregularities.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"The region\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a person's open mouth with lips retracted to display upper and lower teeth. The skin around the mouth, including part of the nose and chin, is visible. There is a green marking shaped like a 'U' drawn on the right maxillary (upper right) side, specifically around the area of a missing upper front tooth. The upper anterior teeth are visible, and there is a noticeable gap in the upper right central or lateral incisor region. The lower anterior teeth are present and appear generally intact. The gingival tissues are partially visible and appear to be of normal color, with no obvious signs of significant inflammation, swelling, or gum recession visible in this image. Teeth have some mild color variation but no large visible caries or fractures. Mild crowding or misalignment may be present, particularly in lower anterior teeth.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_right\",\n \"observation\": \"Missing tooth in the upper right anterior segment corresponding to the region marked in green. Surrounding teeth appear of normal color and structure.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_left", "created_at": "2026-04-15T16:29:15.832309", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4327/download", "media_mime_type": "image/jpeg"}, {"id": 16337, "message_id": "bot_ACC88C1D1C84520A42261AD9CEC0A6FB_8095", "sender": "bot", "message_type": "text", "content": "شكراً بزاف على التصويرة الجديدة والتوضيحات اللي سبق وشرحتيهم. كلشي وصل للفريق الطبي مع الشرح ديالك حول modelage والتعديلات اللي باغية تديريهم (باش يكونو السنان متشابهين فالشكل والطول).\n\nالفريق غادي يشوف جميع الصور والملاحظات ديالك، وغادي يتواصل معكوم قريباً باش يناقشوا معاكوم الخطة الأنسب ويعطيوكوم رأي الدكتور بالتفصيل إن شاء الله.\n\nإلى كان عندك أي سؤال آخر أو بغيت تصيفطي شي حاجة إضافية، مرحباً في أي وقت!", "created_at": "2026-04-15T16:29:45.297503", "media_url": null, "media_mime_type": null}, {"id": 16338, "message_id": "ACF948E1EBCA749BB0A715BE983B4924", "sender": "user", "message_type": "voice", "content": "[Voice message] السلام عليكم، مع هاد ليطاب التالتة هو ديك السنة هاديك اللي دابا علمت عليها داخلة شويش عوجة، يعني واش ممكن فحال تعمار ولا يوقع حتى واحد المودلاج يمكن ربما بالزيادة باش تجي، تجي فالصف ديال هادو هاد لي زوطر دون لي كاينين قدامهم، فوالا.\n\nوكاين كنظن تا إمكانية أن هادوك السنان لقداميين جوج، أن هداك الوسط ديك الفتيحة الـ gap لي فالوسط، تنقص شويش مثلاً بدوك لي فاصيت، أن لي فاصيت يكونوا شويش، يكونوا بطريقة أن تنقص شويش ماشي كلشي، مابغيتش تنقص كلشي، غير تنقص، يكون واحد النوع ديال سيميتري اللي ممكن يتحقق.\n\nفهذا هو التصور ديالي ماعرفتش شنو الإمكانيات اللي موجودة، شكرا.", "created_at": "2026-04-15T16:30:22.640096", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4328/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16340, "message_id": "bot_ACF948E1EBCA749BB0A715BE983B4924_2158", "sender": "bot", "message_type": "text", "content": "شكراً بزاف أختي على الشرح المفصل والرؤية اللي عندك بخصوص التعديلات اللي باغية تديريهم (تعمار أو modelage للسنة اللي داخلة شوية، وتصغير الفتيحة بين السنان القداميين بطريقة متوازنة).\n\nغادي نوصل كل هاد التفاصيل للفريق الطبي مع الصور والملاحظات السابقة، باش الدكتور يقدر يطلع على كل النقاط اللي مهمة ليك ويعطيك الرأي المناسب والإمكانيات المتوفرة.\n\nالفريق غادي يتواصل معكوم قريباً إن شاء الله باش يناقشوا معاكوم كل الحلول الممكنة ويحددوا معاكوم الخطوات الجاية. إذا كان عندك أي سؤال آخر أو بغيت تزيدي شي توضيح، مرحباً في أي وقت!", "created_at": "2026-04-15T16:30:50.692719", "media_url": null, "media_mime_type": null}]...
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شكراً بزاف أختي على الشرح المفصل والرؤية اللي عندك شكراً بزاف أختي على الشرح المفصل والرؤية اللي عندك بخصوص التعديلات اللي باغية تديريهم (تعمار أو modelage للسنة اللي داخلة شوية، وتصغير الفتيحة بين السنان القداميين بطريقة متوازنة).
غادي نوصل كل هاد التفاصيل للفريق الطبي مع الصور والملاحظات السابقة، باش الدكتور يقدر يطلع على كل النقاط اللي مهمة ليك ويعطيك الرأي المناسب والإمكانيات المتوفرة.
الفريق غادي يتواصل معكوم قريباً إن شاء الله باش يناقشوا معاكوم كل الحلول الممكنة ويحددوا معاكوم الخطوات الجاية. إذا كان عندك أي سؤال آخر أو بغيت تزيدي شي توضيح، مرحباً في أي وقت!...
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[{"id": 15354, "message_id": " [{"id": 15354, "message_id": "3EB0AC236C95A0EC7561D5", "sender": "bot", "message_type": "text", "content": "Centre Dentaire *( Dr. Boutaib Haitham )* \r\na le plaisir de vous informer que votre paiement de *800,00* dirhams (*Espèce*) a bien été reçu.\r\n \r\nVotre situation à la date d'aujourd'hui est de *+400,00* dirhams.\r\nNous restons toujours à votre service.\r\n\r\nMerci", "created_at": "2026-04-14T10:08:33.415418", "media_url": null, "media_mime_type": null}, {"id": 15355, "message_id": "3EB0625C48A2147DA383DD", "sender": "bot", "message_type": "document", "content": "2026041411082871.pdf", "created_at": "2026-04-14T10:08:46.223105", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3966/download", "media_mime_type": "application/pdf"}, {"id": 15356, "message_id": "3EB01D0636449932EC029B", "sender": "bot", "message_type": "document", "content": "_radios_SALIMA Lanjri_20260414_11085639.pdf", "created_at": "2026-04-14T10:09:03.295097", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3967/download", "media_mime_type": "application/pdf"}, {"id": 15357, "message_id": "A53C3946EB608FDB32F99F0F6DBC7C4D", "sender": "bot", "message_type": "video", "content": "", "created_at": "2026-04-14T10:13:42.670535", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3968/download", "media_mime_type": "video/mp4"}, {"id": 15358, "message_id": "A5C03460101DEE5945A9D7F52CA2E303", "sender": "bot", "message_type": "video", "content": "", "created_at": "2026-04-14T10:13:44.706299", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3969/download", "media_mime_type": "video/mp4"}, {"id": 15359, "message_id": "A5B864C01D7534279A985FF55C4F7EBA", "sender": "bot", "message_type": "document", "content": "conseil post detart copy.pdf", "created_at": "2026-04-14T10:13:45.040507", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3970/download", "media_mime_type": "application/pdf"}, {"id": 15360, "message_id": "A56BA07351667F2FB740FAC8220DB74A", "sender": "bot", "message_type": "video", "content": "", "created_at": "2026-04-14T10:13:45.234008", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3971/download", "media_mime_type": "video/mp4"}, {"id": 15371, "message_id": "3ACD573EBBC5D0D6D420", "sender": "user", "message_type": "text", "content": "Merci beaucoup ☺️", "created_at": "2026-04-14T10:17:19.730749", "media_url": null, "media_mime_type": null}, {"id": 15435, "message_id": "3A0476BBA7BF9098143B", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"object\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a box of toothpaste with the brand name 'elmex' prominently displayed in bold white lettering on a turquoise-green background. The word 'SENSITIVE' appears underneath, both on the front and on the side of the box. There is an icon of a tooth with some plus symbols near it and French text next to it. The packaging also displays several claims, such as 'FLUORURE D'AMINES OLAFLOUOR', '0% COLORANTS', and another circular icon indicating some form of clinical or protective assurance. Additional French text provides more product information near the lower right corner of the box, mentioning 'Une protection efficace pendant 24h* et un nettoyage en douceur pour les dents sensibles.' The overall box is white and turquoise-green, standard rectangular in shape, and is photographed on a white background. No visible damage, labels, or other products appear in the image.\",\n \"dental_observations\": {\n \"applicable\": false,\n \"teeth_present\": \"unclear\",\n \"teeth_condition\": [],\n \"gum_condition\": \"\",\n \"bone_level\": null,\n \"root_canals\": null,\n \"restorations_visible\": [],\n \"missing_teeth\": \"\",\n \"alignment\": \"\",\n \"calculus_plaque\n\nUser message context: ```json\n{\n \"visible_domain\": \"object\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a box of toothpaste, positioned horizontally against a white background. The brand name 'elmex' is prominently displayed in bold white letters on a turquoise-green background. The word 'SENSITIVE' appears below the brand name, suggesting the toothpaste is formulated for sensitive teeth. There is an illustration of a tooth, and additional text in French indicating that the toothpaste contains 'FLUORURE D'AMINES OLAFUOR' and that it provides 24-hour effective protection and gentle cleaning for sensitive teeth. There is a '0% COLORANTS' label, signaling the absence of artificial coloring. Additional French text is present on the front and side, along with a symbol that looks like a medical cross.\",\n \"dental_observations\": {\n \"applicable\": false,\n \"teeth_present\": \"unclear\",\n \"teeth_condition\": [],\n \"gum_condition\": \"\",\n \"bone_level\": null,\n \"root_canals\": null,\n \"restorations_visible\": [],\n \"missing_teeth\": \"\",\n \"alignment\": \"\",\n \"calculus_plaque\": \"\",\n \"periapical_areas\": \"\",\n \"other_findings\": \"\"\n },\n \"text_visible\": [\n \"elmex SENSITIVE\",\n \"FLUORURE", "created_at": "2026-04-14T10:55:35.981868", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4005/download", "media_mime_type": "image/jpeg"}, {"id": 15436, "message_id": "3A2F742492E9BE40A75C", "sender": "user", "message_type": "image", "content": "```json\n{\n \"visible_domain\": \"object\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a tube and its corresponding box packaging of a dental gel product named 'PerioKIN'. The product branding is clear, with the main colors being white and pink, contrasted by navy blue text. The text on both the tube and the box indicates that the product is for gums ('Encías' in Spanish and 'Gencivas' in Portuguese) and contains 0.20% Chlorhexidine DG. The box also features a section labeled 'Cuidado Intensivo' (Intensive Care) and specifies the flavor as mint ('Sabor menta'). The weight/volume listed is 30 ml/36g, and the presentation is a gel. There is additional text in several languages, emphasizing its use for intensive gum care. The Kin brand logo is present on both the tube and the box. The product is lying on a plain white background with no other objects visible.\",\n \"dental_observations\": {\n \"applicable\": false,\n \"teeth_present\": \"unclear\",\n \"teeth_condition\": [],\n \"gum_condition\": \"\",\n \"bone_level\": null,\n \"root_canals\": null,\n \"restorations_visible\": [],\n \"missing_teeth\": \"\",\n \"alignment\": \"\",\n \"calculus_plaque\": \"\",", "created_at": "2026-04-14T10:55:36.592056", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4006/download", "media_mime_type": "image/jpeg"}, {"id": 15437, "message_id": "3A522D44E389E8FF3581", "sender": "user", "message_type": "text", "content": "Je veux juste m’assurer hado li tlebli docteur🙏", "created_at": "2026-04-14T10:56:07.232473", "media_url": null, "media_mime_type": null}, {"id": 15441, "message_id": "bot_3A522D44E389E8FF3581_6677", "sender": "bot", "message_type": "text", "content": "العفو مرحبا بيكوم 😊 واش ممكن تعطيني الإسم الكامل ديالك باش نأكد مع الفريق الطبي ديالنا؟", "created_at": "2026-04-14T10:56:48.276033", "media_url": null, "media_mime_type": null}]...
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العفو مرحبا بيكوم 😊 واش ممكن تعطيني الإسم الكامل د العفو مرحبا بيكوم 😊 واش ممكن تعطيني الإسم الكامل ديالك باش نأكد مع الفريق الطبي ديالنا؟...
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[{"id": 15342, "message_id": " [{"id": 15342, "message_id": "AC52A43F1D530BFFD228C2AD242A9B9D", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image is a close-up of the lower half of a person's face, focusing on the mouth area with the subject smiling to show both the upper and lower front teeth. The lips are retracted naturally to expose the teeth. The person is wearing a lavender or purple colored scarf. The photo is taken indoors, with part of the room visible in the background, including a wood beam, part of a wall, and an air conditioning unit. In the lower left corner, the text 'Galaxy S22' is visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth appear relatively well-maintained. There is a visible midline diastema (gap) between the upper central incisors. Some slight irregularity in incisor alignment and minor edge translucency. No obvious decay or major discolorations visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower incisors are visible, appear crowded with noticeable overlapping. No obvious large caries or fractures seen.\",\n \"severity_signal\": \"mild\"\n }", "created_at": "2026-04-14T09:43:07.810196", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3962/download", "media_mime_type": "image/jpeg"}, {"id": 15343, "message_id": "AC93EDA5EF4CDFB7FB8350D9033CF2EF", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up photograph of the lower half of a person's face, showing a side view of their smile. The individual's head is covered with a purple scarf. The teeth are visible from the left side, showing both upper and lower arches with lips slightly parted. The gums are partially visible, and the teeth appear generally clean. The background reveals an indoor environment with a wooden beam, an air conditioning unit, and white ceiling and wall panels. The text 'Galaxy S22' is visible at the bottom left of the image.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Teeth are aligned with slight variation in color. Some teeth exhibit mild yellowish discoloration. No obvious signs of decay or fracture visible. Slight crowding or overlap is present.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"Lower anterior teeth are visible and show mild crowding. Color appears consistent with upper teeth. No obvious fractures or gross discolorations seen.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"", "created_at": "2026-04-14T09:43:08.288970", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3963/download", "media_mime_type": "image/jpeg"}, {"id": 15377, "message_id": "ACF313A938BE072550A28DA9022D0DD4", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of a person's mouth, slightly open, revealing both upper and lower teeth. The upper front teeth display spacing (diastema) and some degree of crowding, particularly to the viewer's right side. The lower teeth also show mild crowding with overlapping of the anterior teeth. Gum tissue appears generally healthy, with a pink color and no obvious inflammation, but only partially visible. Some variation in tooth color is present, with the lower teeth appearing slightly more yellow than the uppers. No obvious large restorations, prostheses, or orthodontic appliances are seen. No text, labels, or extraneous objects are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Visible spacing (diastema) between the two central incisors, with some crowding and irregular alignment of adjacent teeth.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Mild crowding and rotation of lateral teeth visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T10:23:58.199861", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3982/download", "media_mime_type": "image/jpeg"}, {"id": 16322, "message_id": "A582EE24B41C1D043660B87617D1D571", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"صباح الخير مدام، كيف نتي مزيانة؟ بخير؟ صحة لاباس؟ مدام أنا هضرت مع الدكتور بالنسبة للحالة ديالك، خاصك gouttière. هادوك les gouttières ديال contention، كتعملهم زعما بحالهم بحال السلك، غير هوما الدور ديالهم حسن من السلك، كيصرعو المدة ديال زعما السنان يقربو لبعضهم.\"\n\n**Transcription in Latin script (Darija/French mix):**\n\"Sbah lkhir madam, kif nti mziana? bikhir? saha labas? Madam ana hdert m3a docteur binnisba l l-hala dyalk, khask gouttière. Hadouk les gouttières dyal contention, kat3mlhom za3ma bhalhom bhal s-selk, ghir houma d-dawer dyalhom hsen men s-selk, kaysar3ou l-mouda dyal za3ma s-snan iqerbou l-ba3dhom.\"", "created_at": "2026-04-15T16:17:57.126843", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4321/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16330, "message_id": "ACF4B2AA9F25D6E91F828732969CC056", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of an adult person's mouth open, displaying the upper and lower anterior teeth and adjacent gum tissue. The upper central incisors are spaced apart (midline diastema) and there is a missing upper right lateral incisor (tooth #12) and a missing upper left lateral incisor (tooth #22). Markings in the image (green lines and an arrow) highlight these points. Teeth are mostly present except for the upper lateral incisors. The lower anterior teeth are slightly crowded, and the teeth color appears to be natural with some mild discoloration. Gum tissue appears generally healthy without prominent redness or swelling. No visible caries, crowns, fillings, or dental prostheses are seen. No soft tissue lesions or acute injuries present. The lips and a portion of the surrounding skin are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing both upper lateral incisors; central incisors present with a large gap between them (midline diastema)\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"A close-up clinical intraoral photo of an adult's mouth, showing the upper and lower anterior and premolar teeth. The mouth is open, allowing visualization of the incisal and labial surfaces of the teeth, as well as the gingival margins. The upper arch displays a significant midline diastema and missing maxillary anterior teeth. Three green lines mark specific tooth areas, and a green arrow points to the region beneath the nose, apparently highlighting the absence of maxillary central incisors. The lower teeth are generally present and closely aligned, though slightly yellowed compared to the upper teeth. Gum tissue appears visible but only partially in the photo. No soft tissue lesions or overt swelling is noted.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing central and lateral incisors, large midline gap (midline diastema), remaining canines visible.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"Posterior teeth visible, appear intact with no obvious gross caries, minor staining possible.\",\n \"severity_signal\":", "created_at": "2026-04-15T16:25:46.360608", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4324/download", "media_mime_type": "image/jpeg"}, {"id": 16331, "message_id": "bot_ACF4B2AA9F25D6E91F828732969CC056_7528", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi des photos et toutes ces précisions. L’équipe a bien reçu votre demande pour une consultation en vue de la pose de facettes, et prendra en compte vos attentes ainsi que la situation clinique visible sur les images.\n\nPour les questions de coût et de planification, seul le Dr Haitham Boutaib pourra vous donner une estimation personnalisée après analyse complète en cabinet, surtout avec les particularités visibles (espaces, dents manquantes, alignement). L’équipe vous contactera rapidement pour fixer un rendez-vous entre le 18 et le 22 mai et répondre à toutes vos questions.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:26:43.228490", "media_url": null, "media_mime_type": null}, {"id": 16332, "message_id": "AC3A34D0212FF4087AFF6AF1D37CE190", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows the lower half of a person's face, focusing on the open mouth and teeth. Green markings are drawn on the skin above the upper lip and across an upper central incisor. The upper front teeth display diastema (a gap between the central incisors), and there is a noticeable space indicating a missing upper right lateral incisor. The upper right canine is present but the teeth alignment is irregular. The lower teeth appear intact, with minor crowding and mild discoloration. The gums appear light pink, though a detailed assessment of gum tissue is limited by the angle and lighting.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Diastema between the upper central incisors; upper right lateral incisor is missing; irregular tooth alignment; teeth appear clean with natural color\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"All lower front teeth appear present with minor crowding and mild discoloration, generally aligned\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gum\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image depicts an open mouth with visible upper and lower anterior teeth. The upper anterior teeth show a midline diastema (space) between the two central incisors. There is also a missing tooth (upper left lateral incisor). The alignment of both upper and lower teeth appears irregular, with noticeable crowding and spacing. The gum tissue is healthy pink but with slight redness near the missing tooth area. No clear soft tissue lesions or swelling are visible. The teeth generally appear slightly yellowed. There are green markings added to the image: one above the upper lip, and another over the gap in the upper arch.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Midline diastema between upper central incisors, and missing upper left lateral incisor.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower anterior teeth show mild crowding and appear intact with no obvious fractures or caries.\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gums appear mostly healthy pink", "created_at": "2026-04-15T16:27:14.691241", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4325/download", "media_mime_type": "image/jpeg"}, {"id": 16333, "message_id": "bot_AC3A34D0212FF4087AFF6AF1D37CE190_1001", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi de ces nouvelles photos et détails. Toutes vos images et informations seront bien prises en compte par l’équipe médicale pour préparer votre consultation avec le Dr Haitham Boutaib. Cela permettra d’analyser au mieux votre situation (espaces, dents manquantes, alignement…) avant le rendez-vous.\n\nL’équipe vous recontactera très bientôt pour fixer la date exacte et discuter du plan de traitement adapté à votre cas.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:27:38.408826", "media_url": null, "media_mime_type": null}, {"id": 16334, "message_id": "AC25D5D5B64EB60C2BBA7B1C36509F36", "sender": "user", "message_type": "voice", "content": "[Voice message] السلام عليكم وفوالا أختي شوف الصورة اللولانية كنظن بأن هاديك l’étape اللي بغيت نسول عليها أنه غيكون واحد modelage ديال السنان ديال السنة ديال هاديك على الشمال، ضرسة هاديك. تكون واحد modelage باش تشبه لهاديك la canine اللي كاينة في جهة أخرى باش يكون واحد النوع ديال symétrie، غتخلق واحد symétrie. يعني ممكن تكون بالcomposite ولا ربما première étape تكون composite باش نشوفوا واش ديك الجهة غتعطي شي حاجة. L’étape الثانية هو أن هادوك les dents القداميين اللي مفتوحين واحدة طويلة على أخرى هاديك ديال اليمين إلا كان ممكن حتى هي يوقع ليها modelage باش تكون في نفس الطول فحال أخرى اللي قدامها فحال هاديك اللي على الشمال. وفوالا et la troisième étape أنا غنصيفط تصويرة.", "created_at": "2026-04-15T16:28:21.560411", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4326/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16335, "message_id": "bot_AC25D5D5B64EB60C2BBA7B1C36509F36_983", "sender": "bot", "message_type": "text", "content": "شكراً بزاف على التوضيحات ديالك وعلى الشرح المفصل ديال الخطوات اللي باغية تناقشيهم مع الدكتور (modelage بالـ composite، symétrie، وتعديل الطول ديال السنان القداميين). غادي نوصل كل هاد التفاصيل للفريق الطبي مع الصور اللي سبق وصيفطتيهم.\n\nغادي يتواصلوا معكوم قريباً باش يناقشوا معاكوم جميع المراحل ويعطيوكوم رأي الدكتور وخطة العلاج المناسبة لحالتك إن شاء الله.\n\nإلى كان عندك أي سؤال إضافي أو بغيت تصيفطي تصويرة أخرى، مرحباً في أي وقت!", "created_at": "2026-04-15T16:28:43.910792", "media_url": null, "media_mime_type": null}, {"id": 16336, "message_id": "ACC88C1D1C84520A42261AD9CEC0A6FB", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up intraoral photo of an open mouth, focusing on the upper and lower anterior teeth. The upper central incisor region shows a missing tooth with a gap between the remaining upper teeth. There is a green digital mark outlining the region corresponding to the upper right lateral incisor. The upper teeth exhibit mild to moderate yellowing and possible minor translucency or wear, and most appear intact aside from the missing tooth. The lower anterior teeth appear slightly crowded and show some yellowing. The gum tissue is mostly pink, and the margins are visible in the anterior area.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"A central incisor is missing, leaving a noticeable gap. Remaining incisors show mild discoloration and wear.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Teeth adjacent to the missing incisor appear intact with mild yellowing and slight surface irregularities.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"The region\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a person's open mouth with lips retracted to display upper and lower teeth. The skin around the mouth, including part of the nose and chin, is visible. There is a green marking shaped like a 'U' drawn on the right maxillary (upper right) side, specifically around the area of a missing upper front tooth. The upper anterior teeth are visible, and there is a noticeable gap in the upper right central or lateral incisor region. The lower anterior teeth are present and appear generally intact. The gingival tissues are partially visible and appear to be of normal color, with no obvious signs of significant inflammation, swelling, or gum recession visible in this image. Teeth have some mild color variation but no large visible caries or fractures. Mild crowding or misalignment may be present, particularly in lower anterior teeth.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_right\",\n \"observation\": \"Missing tooth in the upper right anterior segment corresponding to the region marked in green. Surrounding teeth appear of normal color and structure.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_left", "created_at": "2026-04-15T16:29:15.832309", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4327/download", "media_mime_type": "image/jpeg"}, {"id": 16337, "message_id": "bot_ACC88C1D1C84520A42261AD9CEC0A6FB_8095", "sender": "bot", "message_type": "text", "content": "شكراً بزاف على التصويرة الجديدة والتوضيحات اللي سبق وشرحتيهم. كلشي وصل للفريق الطبي مع الشرح ديالك حول modelage والتعديلات اللي باغية تديريهم (باش يكونو السنان متشابهين فالشكل والطول).\n\nالفريق غادي يشوف جميع الصور والملاحظات ديالك، وغادي يتواصل معكوم قريباً باش يناقشوا معاكوم الخطة الأنسب ويعطيوكوم رأي الدكتور بالتفصيل إن شاء الله.\n\nإلى كان عندك أي سؤال آخر أو بغيت تصيفطي شي حاجة إضافية، مرحباً في أي وقت!", "created_at": "2026-04-15T16:29:45.297503", "media_url": null, "media_mime_type": null}]...
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شكراً بزاف على التصويرة الجديدة والتوضيحات اللي سب شكراً بزاف على التصويرة الجديدة والتوضيحات اللي سبق وشرحتيهم. كلشي وصل للفريق الطبي مع الشرح ديالك حول modelage والتعديلات اللي باغية تديريهم (باش يكونو السنان متشابهين فالشكل والطول).
الفريق غادي يشوف جميع الصور والملاحظات ديالك، وغادي يتواصل معكوم قريباً باش يناقشوا معاكوم الخطة الأنسب ويعطيوكوم رأي الدكتور بالتفصيل إن شاء الله.
إلى كان عندك أي سؤال آخر أو بغيت تصيفطي شي حاجة إضافية، مرحباً في أي وقت!...
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[{"id": 15340, "message_id": " [{"id": 15340, "message_id": "AC08BEA887D760CB24896D2C0EB66447", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:07.152780", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3960/download", "media_mime_type": "image/jpeg"}, {"id": 15341, "message_id": "AC062DEA5A293ED378F713C0DDF4B672", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:07.498777", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3961/download", "media_mime_type": "image/jpeg"}, {"id": 15342, "message_id": "AC52A43F1D530BFFD228C2AD242A9B9D", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image is a close-up of the lower half of a person's face, focusing on the mouth area with the subject smiling to show both the upper and lower front teeth. The lips are retracted naturally to expose the teeth. The person is wearing a lavender or purple colored scarf. The photo is taken indoors, with part of the room visible in the background, including a wood beam, part of a wall, and an air conditioning unit. In the lower left corner, the text 'Galaxy S22' is visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth appear relatively well-maintained. There is a visible midline diastema (gap) between the upper central incisors. Some slight irregularity in incisor alignment and minor edge translucency. No obvious decay or major discolorations visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower incisors are visible, appear crowded with noticeable overlapping. No obvious large caries or fractures seen.\",\n \"severity_signal\": \"mild\"\n }", "created_at": "2026-04-14T09:43:07.810196", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3962/download", "media_mime_type": "image/jpeg"}, {"id": 15343, "message_id": "AC93EDA5EF4CDFB7FB8350D9033CF2EF", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up photograph of the lower half of a person's face, showing a side view of their smile. The individual's head is covered with a purple scarf. The teeth are visible from the left side, showing both upper and lower arches with lips slightly parted. The gums are partially visible, and the teeth appear generally clean. The background reveals an indoor environment with a wooden beam, an air conditioning unit, and white ceiling and wall panels. The text 'Galaxy S22' is visible at the bottom left of the image.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Teeth are aligned with slight variation in color. Some teeth exhibit mild yellowish discoloration. No obvious signs of decay or fracture visible. Slight crowding or overlap is present.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"Lower anterior teeth are visible and show mild crowding. Color appears consistent with upper teeth. No obvious fractures or gross discolorations seen.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"", "created_at": "2026-04-14T09:43:08.288970", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3963/download", "media_mime_type": "image/jpeg"}, {"id": 15377, "message_id": "ACF313A938BE072550A28DA9022D0DD4", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of a person's mouth, slightly open, revealing both upper and lower teeth. The upper front teeth display spacing (diastema) and some degree of crowding, particularly to the viewer's right side. The lower teeth also show mild crowding with overlapping of the anterior teeth. Gum tissue appears generally healthy, with a pink color and no obvious inflammation, but only partially visible. Some variation in tooth color is present, with the lower teeth appearing slightly more yellow than the uppers. No obvious large restorations, prostheses, or orthodontic appliances are seen. No text, labels, or extraneous objects are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Visible spacing (diastema) between the two central incisors, with some crowding and irregular alignment of adjacent teeth.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Mild crowding and rotation of lateral teeth visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T10:23:58.199861", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3982/download", "media_mime_type": "image/jpeg"}, {"id": 16322, "message_id": "A582EE24B41C1D043660B87617D1D571", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"صباح الخير مدام، كيف نتي مزيانة؟ بخير؟ صحة لاباس؟ مدام أنا هضرت مع الدكتور بالنسبة للحالة ديالك، خاصك gouttière. هادوك les gouttières ديال contention، كتعملهم زعما بحالهم بحال السلك، غير هوما الدور ديالهم حسن من السلك، كيصرعو المدة ديال زعما السنان يقربو لبعضهم.\"\n\n**Transcription in Latin script (Darija/French mix):**\n\"Sbah lkhir madam, kif nti mziana? bikhir? saha labas? Madam ana hdert m3a docteur binnisba l l-hala dyalk, khask gouttière. Hadouk les gouttières dyal contention, kat3mlhom za3ma bhalhom bhal s-selk, ghir houma d-dawer dyalhom hsen men s-selk, kaysar3ou l-mouda dyal za3ma s-snan iqerbou l-ba3dhom.\"", "created_at": "2026-04-15T16:17:57.126843", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4321/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16330, "message_id": "ACF4B2AA9F25D6E91F828732969CC056", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of an adult person's mouth open, displaying the upper and lower anterior teeth and adjacent gum tissue. The upper central incisors are spaced apart (midline diastema) and there is a missing upper right lateral incisor (tooth #12) and a missing upper left lateral incisor (tooth #22). Markings in the image (green lines and an arrow) highlight these points. Teeth are mostly present except for the upper lateral incisors. The lower anterior teeth are slightly crowded, and the teeth color appears to be natural with some mild discoloration. Gum tissue appears generally healthy without prominent redness or swelling. No visible caries, crowns, fillings, or dental prostheses are seen. No soft tissue lesions or acute injuries present. The lips and a portion of the surrounding skin are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing both upper lateral incisors; central incisors present with a large gap between them (midline diastema)\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"A close-up clinical intraoral photo of an adult's mouth, showing the upper and lower anterior and premolar teeth. The mouth is open, allowing visualization of the incisal and labial surfaces of the teeth, as well as the gingival margins. The upper arch displays a significant midline diastema and missing maxillary anterior teeth. Three green lines mark specific tooth areas, and a green arrow points to the region beneath the nose, apparently highlighting the absence of maxillary central incisors. The lower teeth are generally present and closely aligned, though slightly yellowed compared to the upper teeth. Gum tissue appears visible but only partially in the photo. No soft tissue lesions or overt swelling is noted.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing central and lateral incisors, large midline gap (midline diastema), remaining canines visible.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"Posterior teeth visible, appear intact with no obvious gross caries, minor staining possible.\",\n \"severity_signal\":", "created_at": "2026-04-15T16:25:46.360608", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4324/download", "media_mime_type": "image/jpeg"}, {"id": 16331, "message_id": "bot_ACF4B2AA9F25D6E91F828732969CC056_7528", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi des photos et toutes ces précisions. L’équipe a bien reçu votre demande pour une consultation en vue de la pose de facettes, et prendra en compte vos attentes ainsi que la situation clinique visible sur les images.\n\nPour les questions de coût et de planification, seul le Dr Haitham Boutaib pourra vous donner une estimation personnalisée après analyse complète en cabinet, surtout avec les particularités visibles (espaces, dents manquantes, alignement). L’équipe vous contactera rapidement pour fixer un rendez-vous entre le 18 et le 22 mai et répondre à toutes vos questions.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:26:43.228490", "media_url": null, "media_mime_type": null}, {"id": 16332, "message_id": "AC3A34D0212FF4087AFF6AF1D37CE190", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows the lower half of a person's face, focusing on the open mouth and teeth. Green markings are drawn on the skin above the upper lip and across an upper central incisor. The upper front teeth display diastema (a gap between the central incisors), and there is a noticeable space indicating a missing upper right lateral incisor. The upper right canine is present but the teeth alignment is irregular. The lower teeth appear intact, with minor crowding and mild discoloration. The gums appear light pink, though a detailed assessment of gum tissue is limited by the angle and lighting.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Diastema between the upper central incisors; upper right lateral incisor is missing; irregular tooth alignment; teeth appear clean with natural color\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"All lower front teeth appear present with minor crowding and mild discoloration, generally aligned\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gum\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image depicts an open mouth with visible upper and lower anterior teeth. The upper anterior teeth show a midline diastema (space) between the two central incisors. There is also a missing tooth (upper left lateral incisor). The alignment of both upper and lower teeth appears irregular, with noticeable crowding and spacing. The gum tissue is healthy pink but with slight redness near the missing tooth area. No clear soft tissue lesions or swelling are visible. The teeth generally appear slightly yellowed. There are green markings added to the image: one above the upper lip, and another over the gap in the upper arch.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Midline diastema between upper central incisors, and missing upper left lateral incisor.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower anterior teeth show mild crowding and appear intact with no obvious fractures or caries.\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gums appear mostly healthy pink", "created_at": "2026-04-15T16:27:14.691241", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4325/download", "media_mime_type": "image/jpeg"}, {"id": 16333, "message_id": "bot_AC3A34D0212FF4087AFF6AF1D37CE190_1001", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi de ces nouvelles photos et détails. Toutes vos images et informations seront bien prises en compte par l’équipe médicale pour préparer votre consultation avec le Dr Haitham Boutaib. Cela permettra d’analyser au mieux votre situation (espaces, dents manquantes, alignement…) avant le rendez-vous.\n\nL’équipe vous recontactera très bientôt pour fixer la date exacte et discuter du plan de traitement adapté à votre cas.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:27:38.408826", "media_url": null, "media_mime_type": null}, {"id": 16334, "message_id": "AC25D5D5B64EB60C2BBA7B1C36509F36", "sender": "user", "message_type": "voice", "content": "[Voice message] السلام عليكم وفوالا أختي شوف الصورة اللولانية كنظن بأن هاديك l’étape اللي بغيت نسول عليها أنه غيكون واحد modelage ديال السنان ديال السنة ديال هاديك على الشمال، ضرسة هاديك. تكون واحد modelage باش تشبه لهاديك la canine اللي كاينة في جهة أخرى باش يكون واحد النوع ديال symétrie، غتخلق واحد symétrie. يعني ممكن تكون بالcomposite ولا ربما première étape تكون composite باش نشوفوا واش ديك الجهة غتعطي شي حاجة. L’étape الثانية هو أن هادوك les dents القداميين اللي مفتوحين واحدة طويلة على أخرى هاديك ديال اليمين إلا كان ممكن حتى هي يوقع ليها modelage باش تكون في نفس الطول فحال أخرى اللي قدامها فحال هاديك اللي على الشمال. وفوالا et la troisième étape أنا غنصيفط تصويرة.", "created_at": "2026-04-15T16:28:21.560411", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4326/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16335, "message_id": "bot_AC25D5D5B64EB60C2BBA7B1C36509F36_983", "sender": "bot", "message_type": "text", "content": "شكراً بزاف على التوضيحات ديالك وعلى الشرح المفصل ديال الخطوات اللي باغية تناقشيهم مع الدكتور (modelage بالـ composite، symétrie، وتعديل الطول ديال السنان القداميين). غادي نوصل كل هاد التفاصيل للفريق الطبي مع الصور اللي سبق وصيفطتيهم.\n\nغادي يتواصلوا معكوم قريباً باش يناقشوا معاكوم جميع المراحل ويعطيوكوم رأي الدكتور وخطة العلاج المناسبة لحالتك إن شاء الله.\n\nإلى كان عندك أي سؤال إضافي أو بغيت تصيفطي تصويرة أخرى، مرحباً في أي وقت!", "created_at": "2026-04-15T16:28:43.910792", "media_url": null, "media_mime_type": null}]...
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شكراً بزاف على التوضيحات ديالك وعلى الشرح المفصل د شكراً بزاف على التوضيحات ديالك وعلى الشرح المفصل ديال الخطوات اللي باغية تناقشيهم مع الدكتور (modelage بالـ composite، symétrie، وتعديل الطول ديال السنان القداميين). غادي نوصل كل هاد التفاصيل للفريق الطبي مع الصور اللي سبق وصيفطتيهم.
غادي يتواصلوا معكوم قريباً باش يناقشوا معاكوم جميع المراحل ويعطيوكوم رأي الدكتور وخطة العلاج المناسبة لحالتك إن شاء الله.
إلى كان عندك أي سؤال إضافي أو بغيت تصيفطي تصويرة أخرى، مرحباً في أي وقت!...
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[{"id": 15334, "message_id": " [{"id": 15334, "message_id": "ACBA363CEB4CFA746DAF694F12DE5FB4", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:36:55.250702", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3957/download", "media_mime_type": "image/jpeg"}, {"id": 15339, "message_id": "ACFB64ADAB85ED37EE078A2A6443585D", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:06.597616", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3959/download", "media_mime_type": "image/jpeg"}, {"id": 15340, "message_id": "AC08BEA887D760CB24896D2C0EB66447", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:07.152780", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3960/download", "media_mime_type": "image/jpeg"}, {"id": 15341, "message_id": "AC062DEA5A293ED378F713C0DDF4B672", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:07.498777", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3961/download", "media_mime_type": "image/jpeg"}, {"id": 15342, "message_id": "AC52A43F1D530BFFD228C2AD242A9B9D", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image is a close-up of the lower half of a person's face, focusing on the mouth area with the subject smiling to show both the upper and lower front teeth. The lips are retracted naturally to expose the teeth. The person is wearing a lavender or purple colored scarf. The photo is taken indoors, with part of the room visible in the background, including a wood beam, part of a wall, and an air conditioning unit. In the lower left corner, the text 'Galaxy S22' is visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth appear relatively well-maintained. There is a visible midline diastema (gap) between the upper central incisors. Some slight irregularity in incisor alignment and minor edge translucency. No obvious decay or major discolorations visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower incisors are visible, appear crowded with noticeable overlapping. No obvious large caries or fractures seen.\",\n \"severity_signal\": \"mild\"\n }", "created_at": "2026-04-14T09:43:07.810196", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3962/download", "media_mime_type": "image/jpeg"}, {"id": 15343, "message_id": "AC93EDA5EF4CDFB7FB8350D9033CF2EF", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up photograph of the lower half of a person's face, showing a side view of their smile. The individual's head is covered with a purple scarf. The teeth are visible from the left side, showing both upper and lower arches with lips slightly parted. The gums are partially visible, and the teeth appear generally clean. The background reveals an indoor environment with a wooden beam, an air conditioning unit, and white ceiling and wall panels. The text 'Galaxy S22' is visible at the bottom left of the image.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Teeth are aligned with slight variation in color. Some teeth exhibit mild yellowish discoloration. No obvious signs of decay or fracture visible. Slight crowding or overlap is present.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"Lower anterior teeth are visible and show mild crowding. Color appears consistent with upper teeth. No obvious fractures or gross discolorations seen.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"", "created_at": "2026-04-14T09:43:08.288970", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3963/download", "media_mime_type": "image/jpeg"}, {"id": 15377, "message_id": "ACF313A938BE072550A28DA9022D0DD4", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of a person's mouth, slightly open, revealing both upper and lower teeth. The upper front teeth display spacing (diastema) and some degree of crowding, particularly to the viewer's right side. The lower teeth also show mild crowding with overlapping of the anterior teeth. Gum tissue appears generally healthy, with a pink color and no obvious inflammation, but only partially visible. Some variation in tooth color is present, with the lower teeth appearing slightly more yellow than the uppers. No obvious large restorations, prostheses, or orthodontic appliances are seen. No text, labels, or extraneous objects are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Visible spacing (diastema) between the two central incisors, with some crowding and irregular alignment of adjacent teeth.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Mild crowding and rotation of lateral teeth visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T10:23:58.199861", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3982/download", "media_mime_type": "image/jpeg"}, {"id": 16322, "message_id": "A582EE24B41C1D043660B87617D1D571", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"صباح الخير مدام، كيف نتي مزيانة؟ بخير؟ صحة لاباس؟ مدام أنا هضرت مع الدكتور بالنسبة للحالة ديالك، خاصك gouttière. هادوك les gouttières ديال contention، كتعملهم زعما بحالهم بحال السلك، غير هوما الدور ديالهم حسن من السلك، كيصرعو المدة ديال زعما السنان يقربو لبعضهم.\"\n\n**Transcription in Latin script (Darija/French mix):**\n\"Sbah lkhir madam, kif nti mziana? bikhir? saha labas? Madam ana hdert m3a docteur binnisba l l-hala dyalk, khask gouttière. Hadouk les gouttières dyal contention, kat3mlhom za3ma bhalhom bhal s-selk, ghir houma d-dawer dyalhom hsen men s-selk, kaysar3ou l-mouda dyal za3ma s-snan iqerbou l-ba3dhom.\"", "created_at": "2026-04-15T16:17:57.126843", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4321/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16330, "message_id": "ACF4B2AA9F25D6E91F828732969CC056", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of an adult person's mouth open, displaying the upper and lower anterior teeth and adjacent gum tissue. The upper central incisors are spaced apart (midline diastema) and there is a missing upper right lateral incisor (tooth #12) and a missing upper left lateral incisor (tooth #22). Markings in the image (green lines and an arrow) highlight these points. Teeth are mostly present except for the upper lateral incisors. The lower anterior teeth are slightly crowded, and the teeth color appears to be natural with some mild discoloration. Gum tissue appears generally healthy without prominent redness or swelling. No visible caries, crowns, fillings, or dental prostheses are seen. No soft tissue lesions or acute injuries present. The lips and a portion of the surrounding skin are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing both upper lateral incisors; central incisors present with a large gap between them (midline diastema)\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"A close-up clinical intraoral photo of an adult's mouth, showing the upper and lower anterior and premolar teeth. The mouth is open, allowing visualization of the incisal and labial surfaces of the teeth, as well as the gingival margins. The upper arch displays a significant midline diastema and missing maxillary anterior teeth. Three green lines mark specific tooth areas, and a green arrow points to the region beneath the nose, apparently highlighting the absence of maxillary central incisors. The lower teeth are generally present and closely aligned, though slightly yellowed compared to the upper teeth. Gum tissue appears visible but only partially in the photo. No soft tissue lesions or overt swelling is noted.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing central and lateral incisors, large midline gap (midline diastema), remaining canines visible.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"Posterior teeth visible, appear intact with no obvious gross caries, minor staining possible.\",\n \"severity_signal\":", "created_at": "2026-04-15T16:25:46.360608", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4324/download", "media_mime_type": "image/jpeg"}, {"id": 16331, "message_id": "bot_ACF4B2AA9F25D6E91F828732969CC056_7528", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi des photos et toutes ces précisions. L’équipe a bien reçu votre demande pour une consultation en vue de la pose de facettes, et prendra en compte vos attentes ainsi que la situation clinique visible sur les images.\n\nPour les questions de coût et de planification, seul le Dr Haitham Boutaib pourra vous donner une estimation personnalisée après analyse complète en cabinet, surtout avec les particularités visibles (espaces, dents manquantes, alignement). L’équipe vous contactera rapidement pour fixer un rendez-vous entre le 18 et le 22 mai et répondre à toutes vos questions.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:26:43.228490", "media_url": null, "media_mime_type": null}, {"id": 16332, "message_id": "AC3A34D0212FF4087AFF6AF1D37CE190", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows the lower half of a person's face, focusing on the open mouth and teeth. Green markings are drawn on the skin above the upper lip and across an upper central incisor. The upper front teeth display diastema (a gap between the central incisors), and there is a noticeable space indicating a missing upper right lateral incisor. The upper right canine is present but the teeth alignment is irregular. The lower teeth appear intact, with minor crowding and mild discoloration. The gums appear light pink, though a detailed assessment of gum tissue is limited by the angle and lighting.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Diastema between the upper central incisors; upper right lateral incisor is missing; irregular tooth alignment; teeth appear clean with natural color\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"All lower front teeth appear present with minor crowding and mild discoloration, generally aligned\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gum\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image depicts an open mouth with visible upper and lower anterior teeth. The upper anterior teeth show a midline diastema (space) between the two central incisors. There is also a missing tooth (upper left lateral incisor). The alignment of both upper and lower teeth appears irregular, with noticeable crowding and spacing. The gum tissue is healthy pink but with slight redness near the missing tooth area. No clear soft tissue lesions or swelling are visible. The teeth generally appear slightly yellowed. There are green markings added to the image: one above the upper lip, and another over the gap in the upper arch.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Midline diastema between upper central incisors, and missing upper left lateral incisor.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower anterior teeth show mild crowding and appear intact with no obvious fractures or caries.\",\n \"severity_signal\": \"mild\"\n }\n ],\n \"gum_condition\": \"Gums appear mostly healthy pink", "created_at": "2026-04-15T16:27:14.691241", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4325/download", "media_mime_type": "image/jpeg"}, {"id": 16333, "message_id": "bot_AC3A34D0212FF4087AFF6AF1D37CE190_1001", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi de ces nouvelles photos et détails. Toutes vos images et informations seront bien prises en compte par l’équipe médicale pour préparer votre consultation avec le Dr Haitham Boutaib. Cela permettra d’analyser au mieux votre situation (espaces, dents manquantes, alignement…) avant le rendez-vous.\n\nL’équipe vous recontactera très bientôt pour fixer la date exacte et discuter du plan de traitement adapté à votre cas.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:27:38.408826", "media_url": null, "media_mime_type": null}]...
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Merci pour l’envoi de ces nouvelles photos et déta Merci pour l’envoi de ces nouvelles photos et détails. Toutes vos images et informations seront bien prises en compte par l’équipe médicale pour préparer votre consultation avec le Dr Haitham Boutaib. Cela permettra d’analyser au mieux votre situation (espaces, dents manquantes, alignement…) avant le rendez-vous.
L’équipe vous recontactera très bientôt pour fixer la date exacte et discuter du plan de traitement adapté à votre cas.
Note : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻...
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[{"id": 15321, "message_id": " [{"id": 15321, "message_id": "AC6615609703B9540C85E9BBA8EEA8C3", "sender": "user", "message_type": "text", "content": "Merci", "created_at": "2026-04-14T09:21:45.804502", "media_url": null, "media_mime_type": null}, {"id": 15326, "message_id": "A57C4D9B59E6809984557BA5219D1FC6", "sender": "bot", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio in a mix of Moroccan Darija and French:\n\n\"السلام عليكم مدام، لاباس عليك؟ مزيانة، بخير؟ مدام une fois تكوني disponible صوني ليا حيت كنت كنصوني عليك وما كيشبرش الخط، باش نشرح ليك les informations ديال les facettes.\"", "created_at": "2026-04-14T09:25:36.250197", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3952/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15334, "message_id": "ACBA363CEB4CFA746DAF694F12DE5FB4", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:36:55.250702", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3957/download", "media_mime_type": "image/jpeg"}, {"id": 15339, "message_id": "ACFB64ADAB85ED37EE078A2A6443585D", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:06.597616", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3959/download", "media_mime_type": "image/jpeg"}, {"id": 15340, "message_id": "AC08BEA887D760CB24896D2C0EB66447", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:07.152780", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3960/download", "media_mime_type": "image/jpeg"}, {"id": 15341, "message_id": "AC062DEA5A293ED378F713C0DDF4B672", "sender": "user", "message_type": "image", "content": "", "created_at": "2026-04-14T09:43:07.498777", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3961/download", "media_mime_type": "image/jpeg"}, {"id": 15342, "message_id": "AC52A43F1D530BFFD228C2AD242A9B9D", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image is a close-up of the lower half of a person's face, focusing on the mouth area with the subject smiling to show both the upper and lower front teeth. The lips are retracted naturally to expose the teeth. The person is wearing a lavender or purple colored scarf. The photo is taken indoors, with part of the room visible in the background, including a wood beam, part of a wall, and an air conditioning unit. In the lower left corner, the text 'Galaxy S22' is visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Teeth appear relatively well-maintained. There is a visible midline diastema (gap) between the upper central incisors. Some slight irregularity in incisor alignment and minor edge translucency. No obvious decay or major discolorations visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"front_lower\",\n \"observation\": \"Lower incisors are visible, appear crowded with noticeable overlapping. No obvious large caries or fractures seen.\",\n \"severity_signal\": \"mild\"\n }", "created_at": "2026-04-14T09:43:07.810196", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3962/download", "media_mime_type": "image/jpeg"}, {"id": 15343, "message_id": "AC93EDA5EF4CDFB7FB8350D9033CF2EF", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"This is a close-up photograph of the lower half of a person's face, showing a side view of their smile. The individual's head is covered with a purple scarf. The teeth are visible from the left side, showing both upper and lower arches with lips slightly parted. The gums are partially visible, and the teeth appear generally clean. The background reveals an indoor environment with a wooden beam, an air conditioning unit, and white ceiling and wall panels. The text 'Galaxy S22' is visible at the bottom left of the image.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"upper_left\",\n \"observation\": \"Teeth are aligned with slight variation in color. Some teeth exhibit mild yellowish discoloration. No obvious signs of decay or fracture visible. Slight crowding or overlap is present.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"lower_left\",\n \"observation\": \"Lower anterior teeth are visible and show mild crowding. Color appears consistent with upper teeth. No obvious fractures or gross discolorations seen.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"", "created_at": "2026-04-14T09:43:08.288970", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3963/download", "media_mime_type": "image/jpeg"}, {"id": 15377, "message_id": "ACF313A938BE072550A28DA9022D0DD4", "sender": "user", "message_type": "image", "content": "[Image analysis] ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of a person's mouth, slightly open, revealing both upper and lower teeth. The upper front teeth display spacing (diastema) and some degree of crowding, particularly to the viewer's right side. The lower teeth also show mild crowding with overlapping of the anterior teeth. Gum tissue appears generally healthy, with a pink color and no obvious inflammation, but only partially visible. Some variation in tooth color is present, with the lower teeth appearing slightly more yellow than the uppers. No obvious large restorations, prostheses, or orthodontic appliances are seen. No text, labels, or extraneous objects are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Visible spacing (diastema) between the two central incisors, with some crowding and irregular alignment of adjacent teeth.\",\n \"severity_signal\": \"moderate\"\n },\n {\n \"location\": \"upper_left\",\n \"observation\": \"Mild crowding and rotation of lateral teeth visible.\",\n \"severity_signal\": \"mild\"\n },\n {\n \"location\": \"upper", "created_at": "2026-04-14T10:23:58.199861", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3982/download", "media_mime_type": "image/jpeg"}, {"id": 16322, "message_id": "A582EE24B41C1D043660B87617D1D571", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n\"صباح الخير مدام، كيف نتي مزيانة؟ بخير؟ صحة لاباس؟ مدام أنا هضرت مع الدكتور بالنسبة للحالة ديالك، خاصك gouttière. هادوك les gouttières ديال contention، كتعملهم زعما بحالهم بحال السلك، غير هوما الدور ديالهم حسن من السلك، كيصرعو المدة ديال زعما السنان يقربو لبعضهم.\"\n\n**Transcription in Latin script (Darija/French mix):**\n\"Sbah lkhir madam, kif nti mziana? bikhir? saha labas? Madam ana hdert m3a docteur binnisba l l-hala dyalk, khask gouttière. Hadouk les gouttières dyal contention, kat3mlhom za3ma bhalhom bhal s-selk, ghir houma d-dawer dyalhom hsen men s-selk, kaysar3ou l-mouda dyal za3ma s-snan iqerbou l-ba3dhom.\"", "created_at": "2026-04-15T16:17:57.126843", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4321/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16330, "message_id": "ACF4B2AA9F25D6E91F828732969CC056", "sender": "user", "message_type": "image", "content": "[Image analysis] Image description: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"The image shows a close-up view of an adult person's mouth open, displaying the upper and lower anterior teeth and adjacent gum tissue. The upper central incisors are spaced apart (midline diastema) and there is a missing upper right lateral incisor (tooth #12) and a missing upper left lateral incisor (tooth #22). Markings in the image (green lines and an arrow) highlight these points. Teeth are mostly present except for the upper lateral incisors. The lower anterior teeth are slightly crowded, and the teeth color appears to be natural with some mild discoloration. Gum tissue appears generally healthy without prominent redness or swelling. No visible caries, crowns, fillings, or dental prostheses are seen. No soft tissue lesions or acute injuries present. The lips and a portion of the surrounding skin are visible.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing both upper lateral incisors; central incisors present with a large gap between them (midline diastema)\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"front_lower\",\n\nUser message context: ```json\n{\n \"visible_domain\": \"oral_photo\",\n \"image_quality\": {\n \"score\": \"good\",\n \"issues\": []\n },\n \"description\": \"A close-up clinical intraoral photo of an adult's mouth, showing the upper and lower anterior and premolar teeth. The mouth is open, allowing visualization of the incisal and labial surfaces of the teeth, as well as the gingival margins. The upper arch displays a significant midline diastema and missing maxillary anterior teeth. Three green lines mark specific tooth areas, and a green arrow points to the region beneath the nose, apparently highlighting the absence of maxillary central incisors. The lower teeth are generally present and closely aligned, though slightly yellowed compared to the upper teeth. Gum tissue appears visible but only partially in the photo. No soft tissue lesions or overt swelling is noted.\",\n \"dental_observations\": {\n \"applicable\": true,\n \"teeth_present\": \"partial\",\n \"teeth_condition\": [\n {\n \"location\": \"front_upper\",\n \"observation\": \"Missing central and lateral incisors, large midline gap (midline diastema), remaining canines visible.\",\n \"severity_signal\": \"significant\"\n },\n {\n \"location\": \"upper_right\",\n \"observation\": \"Posterior teeth visible, appear intact with no obvious gross caries, minor staining possible.\",\n \"severity_signal\":", "created_at": "2026-04-15T16:25:46.360608", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4324/download", "media_mime_type": "image/jpeg"}, {"id": 16331, "message_id": "bot_ACF4B2AA9F25D6E91F828732969CC056_7528", "sender": "bot", "message_type": "text", "content": "Merci pour l’envoi des photos et toutes ces précisions. L’équipe a bien reçu votre demande pour une consultation en vue de la pose de facettes, et prendra en compte vos attentes ainsi que la situation clinique visible sur les images.\n\nPour les questions de coût et de planification, seul le Dr Haitham Boutaib pourra vous donner une estimation personnalisée après analyse complète en cabinet, surtout avec les particularités visibles (espaces, dents manquantes, alignement). L’équipe vous contactera rapidement pour fixer un rendez-vous entre le 18 et le 22 mai et répondre à toutes vos questions.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-15T16:26:43.228490", "media_url": null, "media_mime_type": null}]...
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Merci pour l’envoi des photos et toutes ces précis Merci pour l’envoi des photos et toutes ces précisions. L’équipe a bien reçu votre demande pour une consultation en vue de la pose de facettes, et prendra en compte vos attentes ainsi que la situation clinique visible sur les images.
Pour les questions de coût et de planification, seul le Dr Haitham Boutaib pourra vous donner une estimation personnalisée après analyse complète en cabinet, surtout avec les particularités visibles (espaces, dents manquantes, alignement). L’équipe vous contactera rapidement pour fixer un rendez-vous entre le 18 et le 22 mai et répondre à toutes vos questions.
Note : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻...
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[{"id": 15305, "message_id": " [{"id": 15305, "message_id": "AC7812539A529246625C262B39DBDDC6", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:10:41.396172", "media_url": null, "media_mime_type": null}, {"id": 15306, "message_id": "bot_AC7812539A529246625C262B39DBDDC6_7143", "sender": "bot", "message_type": "text", "content": "Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.\n\nVous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?", "created_at": "2026-04-14T09:11:06.660199", "media_url": null, "media_mime_type": null}, {"id": 15307, "message_id": "AC6D6606203CA7B70ABBA9BE501CFC29", "sender": "user", "message_type": "text", "content": "J'aimerais avoir une idee du temps nécessaire pour un entretien complet. Il s'agirait de pose de facette et bien sûr l'ajustement nécessaire de 5 à 6 dents.", "created_at": "2026-04-14T09:13:40.767466", "media_url": null, "media_mime_type": null}, {"id": 15308, "message_id": "bot_AC6D6606203CA7B70ABBA9BE501CFC29_965", "sender": "bot", "message_type": "text", "content": "En général, chaque rendez-vous dure entre 30 et 45 minutes, mais la durée totale pour la pose de facettes sur 5 à 6 dents dépend de votre situation spécifique et du plan de traitement choisi. Il est possible que plusieurs séances soient nécessaires pour un résultat optimal.\n\nUne consultation préalable permettra d’évaluer précisément le temps et l’organisation nécessaires. Souhaitez-vous réserver une consultation pour planifier tout cela ?", "created_at": "2026-04-14T09:14:02.773903", "media_url": null, "media_mime_type": null}, {"id": 15309, "message_id": "AC9585720EFC17FE48B3D26574C6D5D9", "sender": "user", "message_type": "text", "content": "J'ai réservé 5 jours. D'après votre expérience est-il possible de faire un entretien complet en une semaine ou il faudrait prévoir des temps de pause entre chaque rdv?", "created_at": "2026-04-14T09:15:46.542952", "media_url": null, "media_mime_type": null}, {"id": 15311, "message_id": "bot_AC9585720EFC17FE48B3D26574C6D5D9_6578", "sender": "bot", "message_type": "text", "content": "Merci pour votre question ! Pour la pose de facettes sur 5 à 6 dents, il est souvent possible d’organiser le traitement sur une période de 5 jours, surtout si vous prévenez à l’avance et que votre planning est bien coordonné avec l’équipe. Cependant, la faisabilité dépend de votre cas clinique et du type de facettes choisies.\n\nDans certains cas, il peut être nécessaire de prévoir des temps de pause entre les étapes (préparation, prise d’empreintes, essayage, pose finale), mais le Dr Haitham Boutaib pourra adapter le planning selon vos disponibilités.\n\nLe mieux serait de réserver une consultation pour valider la faisabilité et organiser votre séjour de façon optimale. Voulez-vous que je vous aide à fixer ce premier rendez-vous ?", "created_at": "2026-04-14T09:16:13.296988", "media_url": null, "media_mime_type": null}, {"id": 15312, "message_id": "ACF61BDD702859D28226A090E1BC5A54", "sender": "user", "message_type": "text", "content": "Je serai à Tanger du 18 au 22 Mai", "created_at": "2026-04-14T09:16:14.568099", "media_url": null, "media_mime_type": null}, {"id": 15313, "message_id": "bot_ACF61BDD702859D28226A090E1BC5A54_9688", "sender": "bot", "message_type": "text", "content": "Merci pour la précision ! Pour avancer avec la prise de rendez-vous, pouvez-vous me donner votre nom complet ainsi que le motif exact de la consultation (par exemple : pose de facettes) ? Cela permettra à l’équipe de bien préparer votre passage entre le 18 et le 22 mai.", "created_at": "2026-04-14T09:16:34.398965", "media_url": null, "media_mime_type": null}, {"id": 15314, "message_id": "AC2639285B688AAACD1471A6D1F0F4AD", "sender": "user", "message_type": "text", "content": "<reply_to>Voulez-vous que je vous aide à fixer ce premier rendez-vous ?</reply_to> Oui. J'aimerais prendre un rdv de telle manière que je puisse faire mon entretien dans le temps prévu. \nJ'aimerais aussi avoir une idée (même approximati) des coûts pour pouvoir également planifier le montant possible.", "created_at": "2026-04-14T09:20:20.735101", "media_url": null, "media_mime_type": null}, {"id": 15315, "message_id": "bot_AC2639285B688AAACD1471A6D1F0F4AD_9953", "sender": "bot", "message_type": "text", "content": "Merci pour votre retour ! Pour finaliser la demande de rendez-vous, pouvez-vous me donner votre nom complet ? Cela permettra à l’équipe de vous recontacter rapidement et de vous donner toutes les informations personnalisées, y compris une estimation des coûts selon votre cas.\n\nDès réception de votre nom, je transmets votre demande à l’équipe qui vous contactera pour organiser le planning et vous donner une idée précise du budget. Voulez-vous me communiquer votre nom complet ?", "created_at": "2026-04-14T09:20:33.211224", "media_url": null, "media_mime_type": null}, {"id": 15316, "message_id": "AC5E649442DF69F48D795EAD50C258D0", "sender": "user", "message_type": "text", "content": "Hanan Ben Houssa", "created_at": "2026-04-14T09:20:57.244284", "media_url": null, "media_mime_type": null}, {"id": 15320, "message_id": "bot_AC5E649442DF69F48D795EAD50C258D0_9252", "sender": "bot", "message_type": "text", "content": "Merci Hanan ! Votre demande de rendez-vous pour une consultation en vue de la pose de facettes entre le 18 et le 22 mai est bien transmise à l’équipe. Ils vous contacteront rapidement pour organiser le planning et vous donner une estimation des coûts adaptée à votre situation.\n\nNote : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻", "created_at": "2026-04-14T09:21:11.528485", "media_url": null, "media_mime_type": null}]...
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Merci Hanan ! Votre demande de rendez-vous pour un Merci Hanan ! Votre demande de rendez-vous pour une consultation en vue de la pose de facettes entre le 18 et le 22 mai est bien transmise à l’équipe. Ils vous contacteront rapidement pour organiser le planning et vous donner une estimation des coûts adaptée à votre situation.
Note : Votre rendez-vous sera validé uniquement après confirmation directe de notre part 🙏🏻...
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[{"id": 15292, "message_id": " [{"id": 15292, "message_id": "A5E998DCC911E217A929ACCDFEB1779A", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T09:03:38.471651", "media_url": null, "media_mime_type": null}, {"id": 15293, "message_id": "bot_ACEEEBDED3478C7EA1CAE851B8565F9E_6348", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !", "created_at": "2026-04-14T09:03:55.120105", "media_url": null, "media_mime_type": null}, {"id": 15305, "message_id": "AC7812539A529246625C262B39DBDDC6", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:10:41.396172", "media_url": null, "media_mime_type": null}, {"id": 15306, "message_id": "bot_AC7812539A529246625C262B39DBDDC6_7143", "sender": "bot", "message_type": "text", "content": "Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.\n\nVous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?", "created_at": "2026-04-14T09:11:06.660199", "media_url": null, "media_mime_type": null}, {"id": 15307, "message_id": "AC6D6606203CA7B70ABBA9BE501CFC29", "sender": "user", "message_type": "text", "content": "J'aimerais avoir une idee du temps nécessaire pour un entretien complet. Il s'agirait de pose de facette et bien sûr l'ajustement nécessaire de 5 à 6 dents.", "created_at": "2026-04-14T09:13:40.767466", "media_url": null, "media_mime_type": null}, {"id": 15308, "message_id": "bot_AC6D6606203CA7B70ABBA9BE501CFC29_965", "sender": "bot", "message_type": "text", "content": "En général, chaque rendez-vous dure entre 30 et 45 minutes, mais la durée totale pour la pose de facettes sur 5 à 6 dents dépend de votre situation spécifique et du plan de traitement choisi. Il est possible que plusieurs séances soient nécessaires pour un résultat optimal.\n\nUne consultation préalable permettra d’évaluer précisément le temps et l’organisation nécessaires. Souhaitez-vous réserver une consultation pour planifier tout cela ?", "created_at": "2026-04-14T09:14:02.773903", "media_url": null, "media_mime_type": null}, {"id": 15309, "message_id": "AC9585720EFC17FE48B3D26574C6D5D9", "sender": "user", "message_type": "text", "content": "J'ai réservé 5 jours. D'après votre expérience est-il possible de faire un entretien complet en une semaine ou il faudrait prévoir des temps de pause entre chaque rdv?", "created_at": "2026-04-14T09:15:46.542952", "media_url": null, "media_mime_type": null}, {"id": 15311, "message_id": "bot_AC9585720EFC17FE48B3D26574C6D5D9_6578", "sender": "bot", "message_type": "text", "content": "Merci pour votre question ! Pour la pose de facettes sur 5 à 6 dents, il est souvent possible d’organiser le traitement sur une période de 5 jours, surtout si vous prévenez à l’avance et que votre planning est bien coordonné avec l’équipe. Cependant, la faisabilité dépend de votre cas clinique et du type de facettes choisies.\n\nDans certains cas, il peut être nécessaire de prévoir des temps de pause entre les étapes (préparation, prise d’empreintes, essayage, pose finale), mais le Dr Haitham Boutaib pourra adapter le planning selon vos disponibilités.\n\nLe mieux serait de réserver une consultation pour valider la faisabilité et organiser votre séjour de façon optimale. Voulez-vous que je vous aide à fixer ce premier rendez-vous ?", "created_at": "2026-04-14T09:16:13.296988", "media_url": null, "media_mime_type": null}, {"id": 15312, "message_id": "ACF61BDD702859D28226A090E1BC5A54", "sender": "user", "message_type": "text", "content": "Je serai à Tanger du 18 au 22 Mai", "created_at": "2026-04-14T09:16:14.568099", "media_url": null, "media_mime_type": null}, {"id": 15313, "message_id": "bot_ACF61BDD702859D28226A090E1BC5A54_9688", "sender": "bot", "message_type": "text", "content": "Merci pour la précision ! Pour avancer avec la prise de rendez-vous, pouvez-vous me donner votre nom complet ainsi que le motif exact de la consultation (par exemple : pose de facettes) ? Cela permettra à l’équipe de bien préparer votre passage entre le 18 et le 22 mai.", "created_at": "2026-04-14T09:16:34.398965", "media_url": null, "media_mime_type": null}, {"id": 15314, "message_id": "AC2639285B688AAACD1471A6D1F0F4AD", "sender": "user", "message_type": "text", "content": "<reply_to>Voulez-vous que je vous aide à fixer ce premier rendez-vous ?</reply_to> Oui. J'aimerais prendre un rdv de telle manière que je puisse faire mon entretien dans le temps prévu. \nJ'aimerais aussi avoir une idée (même approximati) des coûts pour pouvoir également planifier le montant possible.", "created_at": "2026-04-14T09:20:20.735101", "media_url": null, "media_mime_type": null}, {"id": 15315, "message_id": "bot_AC2639285B688AAACD1471A6D1F0F4AD_9953", "sender": "bot", "message_type": "text", "content": "Merci pour votre retour ! Pour finaliser la demande de rendez-vous, pouvez-vous me donner votre nom complet ? Cela permettra à l’équipe de vous recontacter rapidement et de vous donner toutes les informations personnalisées, y compris une estimation des coûts selon votre cas.\n\nDès réception de votre nom, je transmets votre demande à l’équipe qui vous contactera pour organiser le planning et vous donner une idée précise du budget. Voulez-vous me communiquer votre nom complet ?", "created_at": "2026-04-14T09:20:33.211224", "media_url": null, "media_mime_type": null}]...
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Merci pour votre retour ! Pour finaliser la demand Merci pour votre retour ! Pour finaliser la demande de rendez-vous, pouvez-vous me donner votre nom complet ? Cela permettra à l’équipe de vous recontacter rapidement et de vous donner toutes les informations personnalisées, y compris une estimation des coûts selon votre cas.
Dès réception de votre nom, je transmets votre demande à l’équipe qui vous contactera pour organiser le planning et vous donner une idée précise du budget. Voulez-vous me communiquer votre nom complet ?...
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[{"id": 15291, "message_id": " [{"id": 15291, "message_id": "ACEEEBDED3478C7EA1CAE851B8565F9E", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:03:37.793572", "media_url": null, "media_mime_type": null}, {"id": 15292, "message_id": "A5E998DCC911E217A929ACCDFEB1779A", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T09:03:38.471651", "media_url": null, "media_mime_type": null}, {"id": 15293, "message_id": "bot_ACEEEBDED3478C7EA1CAE851B8565F9E_6348", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !", "created_at": "2026-04-14T09:03:55.120105", "media_url": null, "media_mime_type": null}]...
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Merci beaucoup pour votre message et bienvenue enc Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !...
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[{"id": 15291, "message_id": " [{"id": 15291, "message_id": "ACEEEBDED3478C7EA1CAE851B8565F9E", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:03:37.793572", "media_url": null, "media_mime_type": null}, {"id": 15292, "message_id": "A5E998DCC911E217A929ACCDFEB1779A", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T09:03:38.471651", "media_url": null, "media_mime_type": null}, {"id": 15293, "message_id": "bot_ACEEEBDED3478C7EA1CAE851B8565F9E_6348", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !", "created_at": "2026-04-14T09:03:55.120105", "media_url": null, "media_mime_type": null}, {"id": 15305, "message_id": "AC7812539A529246625C262B39DBDDC6", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:10:41.396172", "media_url": null, "media_mime_type": null}, {"id": 15306, "message_id": "bot_AC7812539A529246625C262B39DBDDC6_7143", "sender": "bot", "message_type": "text", "content": "Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.\n\nVous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?", "created_at": "2026-04-14T09:11:06.660199", "media_url": null, "media_mime_type": null}]...
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Merci pour votre intérêt ! Pour obtenir un devis p Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.
Vous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?...
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[{"id": 15291, "message_id": " [{"id": 15291, "message_id": "ACEEEBDED3478C7EA1CAE851B8565F9E", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:03:37.793572", "media_url": null, "media_mime_type": null}, {"id": 15292, "message_id": "A5E998DCC911E217A929ACCDFEB1779A", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T09:03:38.471651", "media_url": null, "media_mime_type": null}, {"id": 15293, "message_id": "bot_ACEEEBDED3478C7EA1CAE851B8565F9E_6348", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !", "created_at": "2026-04-14T09:03:55.120105", "media_url": null, "media_mime_type": null}, {"id": 15305, "message_id": "AC7812539A529246625C262B39DBDDC6", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:10:41.396172", "media_url": null, "media_mime_type": null}, {"id": 15306, "message_id": "bot_AC7812539A529246625C262B39DBDDC6_7143", "sender": "bot", "message_type": "text", "content": "Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.\n\nVous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?", "created_at": "2026-04-14T09:11:06.660199", "media_url": null, "media_mime_type": null}, {"id": 15307, "message_id": "AC6D6606203CA7B70ABBA9BE501CFC29", "sender": "user", "message_type": "text", "content": "J'aimerais avoir une idee du temps nécessaire pour un entretien complet. Il s'agirait de pose de facette et bien sûr l'ajustement nécessaire de 5 à 6 dents.", "created_at": "2026-04-14T09:13:40.767466", "media_url": null, "media_mime_type": null}, {"id": 15308, "message_id": "bot_AC6D6606203CA7B70ABBA9BE501CFC29_965", "sender": "bot", "message_type": "text", "content": "En général, chaque rendez-vous dure entre 30 et 45 minutes, mais la durée totale pour la pose de facettes sur 5 à 6 dents dépend de votre situation spécifique et du plan de traitement choisi. Il est possible que plusieurs séances soient nécessaires pour un résultat optimal.\n\nUne consultation préalable permettra d’évaluer précisément le temps et l’organisation nécessaires. Souhaitez-vous réserver une consultation pour planifier tout cela ?", "created_at": "2026-04-14T09:14:02.773903", "media_url": null, "media_mime_type": null}]...
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En général, chaque rendez-vous dure entre 30 et 45 En général, chaque rendez-vous dure entre 30 et 45 minutes, mais la durée totale pour la pose de facettes sur 5 à 6 dents dépend de votre situation spécifique et du plan de traitement choisi. Il est possible que plusieurs séances soient nécessaires pour un résultat optimal.
Une consultation préalable permettra d’évaluer précisément le temps et l’organisation nécessaires. Souhaitez-vous réserver une consultation pour planifier tout cela ?...
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[{"id": 15291, "message_id": " [{"id": 15291, "message_id": "ACEEEBDED3478C7EA1CAE851B8565F9E", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:03:37.793572", "media_url": null, "media_mime_type": null}, {"id": 15292, "message_id": "A5E998DCC911E217A929ACCDFEB1779A", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T09:03:38.471651", "media_url": null, "media_mime_type": null}, {"id": 15293, "message_id": "bot_ACEEEBDED3478C7EA1CAE851B8565F9E_6348", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !", "created_at": "2026-04-14T09:03:55.120105", "media_url": null, "media_mime_type": null}, {"id": 15305, "message_id": "AC7812539A529246625C262B39DBDDC6", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:10:41.396172", "media_url": null, "media_mime_type": null}, {"id": 15306, "message_id": "bot_AC7812539A529246625C262B39DBDDC6_7143", "sender": "bot", "message_type": "text", "content": "Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.\n\nVous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?", "created_at": "2026-04-14T09:11:06.660199", "media_url": null, "media_mime_type": null}, {"id": 15307, "message_id": "AC6D6606203CA7B70ABBA9BE501CFC29", "sender": "user", "message_type": "text", "content": "J'aimerais avoir une idee du temps nécessaire pour un entretien complet. Il s'agirait de pose de facette et bien sûr l'ajustement nécessaire de 5 à 6 dents.", "created_at": "2026-04-14T09:13:40.767466", "media_url": null, "media_mime_type": null}, {"id": 15308, "message_id": "bot_AC6D6606203CA7B70ABBA9BE501CFC29_965", "sender": "bot", "message_type": "text", "content": "En général, chaque rendez-vous dure entre 30 et 45 minutes, mais la durée totale pour la pose de facettes sur 5 à 6 dents dépend de votre situation spécifique et du plan de traitement choisi. Il est possible que plusieurs séances soient nécessaires pour un résultat optimal.\n\nUne consultation préalable permettra d’évaluer précisément le temps et l’organisation nécessaires. Souhaitez-vous réserver une consultation pour planifier tout cela ?", "created_at": "2026-04-14T09:14:02.773903", "media_url": null, "media_mime_type": null}, {"id": 15309, "message_id": "AC9585720EFC17FE48B3D26574C6D5D9", "sender": "user", "message_type": "text", "content": "J'ai réservé 5 jours. D'après votre expérience est-il possible de faire un entretien complet en une semaine ou il faudrait prévoir des temps de pause entre chaque rdv?", "created_at": "2026-04-14T09:15:46.542952", "media_url": null, "media_mime_type": null}, {"id": 15311, "message_id": "bot_AC9585720EFC17FE48B3D26574C6D5D9_6578", "sender": "bot", "message_type": "text", "content": "Merci pour votre question ! Pour la pose de facettes sur 5 à 6 dents, il est souvent possible d’organiser le traitement sur une période de 5 jours, surtout si vous prévenez à l’avance et que votre planning est bien coordonné avec l’équipe. Cependant, la faisabilité dépend de votre cas clinique et du type de facettes choisies.\n\nDans certains cas, il peut être nécessaire de prévoir des temps de pause entre les étapes (préparation, prise d’empreintes, essayage, pose finale), mais le Dr Haitham Boutaib pourra adapter le planning selon vos disponibilités.\n\nLe mieux serait de réserver une consultation pour valider la faisabilité et organiser votre séjour de façon optimale. Voulez-vous que je vous aide à fixer ce premier rendez-vous ?", "created_at": "2026-04-14T09:16:13.296988", "media_url": null, "media_mime_type": null}]...
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Merci pour votre question ! Pour la pose de facett Merci pour votre question ! Pour la pose de facettes sur 5 à 6 dents, il est souvent possible d’organiser le traitement sur une période de 5 jours, surtout si vous prévenez à l’avance et que votre planning est bien coordonné avec l’équipe. Cependant, la faisabilité dépend de votre cas clinique et du type de facettes choisies.
Dans certains cas, il peut être nécessaire de prévoir des temps de pause entre les étapes (préparation, prise d’empreintes, essayage, pose finale), mais le Dr Haitham Boutaib pourra adapter le planning selon vos disponibilités.
Le mieux serait de réserver une consultation pour valider la faisabilité et organiser votre séjour de façon optimale. Voulez-vous que je vous aide à fixer ce premier rendez-vous ?...
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[{"id": 15291, "message_id": " [{"id": 15291, "message_id": "ACEEEBDED3478C7EA1CAE851B8565F9E", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:03:37.793572", "media_url": null, "media_mime_type": null}, {"id": 15292, "message_id": "A5E998DCC911E217A929ACCDFEB1779A", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-14T09:03:38.471651", "media_url": null, "media_mime_type": null}, {"id": 15293, "message_id": "bot_ACEEEBDED3478C7EA1CAE851B8565F9E_6348", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 Si vous avez besoin d’aide ou d’informations, n’hésitez pas à préciser votre demande. Nous sommes à votre écoute !", "created_at": "2026-04-14T09:03:55.120105", "media_url": null, "media_mime_type": null}, {"id": 15305, "message_id": "AC7812539A529246625C262B39DBDDC6", "sender": "user", "message_type": "text", "content": "Assalamou alaykoum, j'aimerais avoir une devise pour un entretien dentaire esthétique. Comment dois je procéder, car j'aimerai organiser un séjour à Tanger pour celà.", "created_at": "2026-04-14T09:10:41.396172", "media_url": null, "media_mime_type": null}, {"id": 15306, "message_id": "bot_AC7812539A529246625C262B39DBDDC6_7143", "sender": "bot", "message_type": "text", "content": "Merci pour votre intérêt ! Pour obtenir un devis précis en dentisterie esthétique, il est nécessaire de faire une consultation avec Dr Haitham Boutaib. Cela permet d’évaluer votre situation et de vous proposer un plan adapté.\n\nVous pouvez organiser votre séjour à Tanger en prenant rendez-vous à l’avance. Souhaitez-vous que je vous aide à fixer une consultation ?", "created_at": "2026-04-14T09:11:06.660199", "media_url": null, "media_mime_type": null}, {"id": 15307, "message_id": "AC6D6606203CA7B70ABBA9BE501CFC29", "sender": "user", "message_type": "text", "content": "J'aimerais avoir une idee du temps nécessaire pour un entretien complet. Il s'agirait de pose de facette et bien sûr l'ajustement nécessaire de 5 à 6 dents.", "created_at": "2026-04-14T09:13:40.767466", "media_url": null, "media_mime_type": null}, {"id": 15308, "message_id": "bot_AC6D6606203CA7B70ABBA9BE501CFC29_965", "sender": "bot", "message_type": "text", "content": "En général, chaque rendez-vous dure entre 30 et 45 minutes, mais la durée totale pour la pose de facettes sur 5 à 6 dents dépend de votre situation spécifique et du plan de traitement choisi. Il est possible que plusieurs séances soient nécessaires pour un résultat optimal.\n\nUne consultation préalable permettra d’évaluer précisément le temps et l’organisation nécessaires. Souhaitez-vous réserver une consultation pour planifier tout cela ?", "created_at": "2026-04-14T09:14:02.773903", "media_url": null, "media_mime_type": null}, {"id": 15309, "message_id": "AC9585720EFC17FE48B3D26574C6D5D9", "sender": "user", "message_type": "text", "content": "J'ai réservé 5 jours. D'après votre expérience est-il possible de faire un entretien complet en une semaine ou il faudrait prévoir des temps de pause entre chaque rdv?", "created_at": "2026-04-14T09:15:46.542952", "media_url": null, "media_mime_type": null}, {"id": 15311, "message_id": "bot_AC9585720EFC17FE48B3D26574C6D5D9_6578", "sender": "bot", "message_type": "text", "content": "Merci pour votre question ! Pour la pose de facettes sur 5 à 6 dents, il est souvent possible d’organiser le traitement sur une période de 5 jours, surtout si vous prévenez à l’avance et que votre planning est bien coordonné avec l’équipe. Cependant, la faisabilité dépend de votre cas clinique et du type de facettes choisies.\n\nDans certains cas, il peut être nécessaire de prévoir des temps de pause entre les étapes (préparation, prise d’empreintes, essayage, pose finale), mais le Dr Haitham Boutaib pourra adapter le planning selon vos disponibilités.\n\nLe mieux serait de réserver une consultation pour valider la faisabilité et organiser votre séjour de façon optimale. Voulez-vous que je vous aide à fixer ce premier rendez-vous ?", "created_at": "2026-04-14T09:16:13.296988", "media_url": null, "media_mime_type": null}, {"id": 15312, "message_id": "ACF61BDD702859D28226A090E1BC5A54", "sender": "user", "message_type": "text", "content": "Je serai à Tanger du 18 au 22 Mai", "created_at": "2026-04-14T09:16:14.568099", "media_url": null, "media_mime_type": null}, {"id": 15313, "message_id": "bot_ACF61BDD702859D28226A090E1BC5A54_9688", "sender": "bot", "message_type": "text", "content": "Merci pour la précision ! Pour avancer avec la prise de rendez-vous, pouvez-vous me donner votre nom complet ainsi que le motif exact de la consultation (par exemple : pose de facettes) ? Cela permettra à l’équipe de bien préparer votre passage entre le 18 et le 22 mai.", "created_at": "2026-04-14T09:16:34.398965", "media_url": null, "media_mime_type": null}]...
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Merci pour la précision ! Pour avancer avec la pri Merci pour la précision ! Pour avancer avec la prise de rendez-vous, pouvez-vous me donner votre nom complet ainsi que le motif exact de la consultation (par exemple : pose de facettes) ? Cela permettra à l’équipe de bien préparer votre passage entre le 18 et le 22 mai....
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[{"id": 15241, "message_id": " [{"id": 15241, "message_id": "meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRjc3Qzg5MERCOTZCQTkwOEFBAA==", "sender": "user", "message_type": "text", "content": "Hi", "created_at": "2026-04-14T07:59:30.461261", "media_url": null, "media_mime_type": null}, {"id": 15242, "message_id": "bot_meta_1131050983415192_wamid.HBgLMzM3NjY2NDg5NDIVAgASGBYzRUIwRjc3Qzg5MERCOTZCQTkwOEFBAA==_7479", "sender": "bot", "message_type": "text", "content": "Hello! How can I assist you today with your immigration questions or needs?", "created_at": "2026-04-14T07:59:47.356062", "media_url": null, "media_mime_type": null}]...
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Hello! How can I assist you today with your immigr Hello! How can I assist you today with your immigration questions or needs?...
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[{"id": 15209, "message_id": " [{"id": 15209, "message_id": "A50D3EE043F9BE0422024DBBA4628029", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\n\"وبالنسبة لدوك الحاجات لي غادي يعدلك، غادي يعدلك ثمنية د البلايص جدادات، على حسابو هو ما تخلصي حتى حاجة، غادي يعدلك واحدين جدادين كاملة باش ما يبقاش زعما مبرزطك داك المشكل. هاداك بوحديتو كايتحسبو 4000 درهم للوحدة. قلتلك هاد... هادا الثمن ديالهم بوحديتهم، هاداك 4000 درهم لفوق و 4000 درهم لتحت، ونتيا ما غاتخلصيهومشي، هو غادي يعدلهم لك من عندو، غير باش ما يبقاش عندك مشكل وصافي.\"\n\n**Latin Script (Phonetic):**\n\"Wa binisba l douk l-7ajat li ghadi i-3adel-lek, ghadi i-3adel-lek tmanya d l-blayess jdadat, 3la 7sabou houwa ma t-khalsi tta 7aja, ghadi i-3adel-lek wa7din jdadin kamla bash ma y-b9ach za3ma m-barztak dak l-moshkil. Hadak bou7ditou kay-t-7asbou 4000 derham l-wa7da. Gout-lek hada... hada t-taman dyalhoum bou7dit-houm, hadak 4000 derham l-fou9 w 4000 derham l-ta7t, w-ntiya ma gha-t-khalsihom-chi, houwa ghadi i-3adel-houm-lek mn 3andou, ghir bash ma y-b9ach 3andek moshkil w safi.\"", "created_at": "2026-04-13T22:06:14.806771", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3908/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15211, "message_id": "ACD4F40CE099AC5C6745AF218373489D", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija:\n\n\"السلام عليكم، أنا والله ما كنهضر على الفلوس ولا على... أنا كنت باغا نشرح ليه هادوك نيت زعما نعاوطوهم، علاش غانخسر السيد؟ فهمتيني دبا كيفاش أنا كنخمم؟ كنت باغا نهضر معاه هو، والله تا نكدب عليك بقا فيا الحال، علاش شرحتي ليا أوكي ولكن كنتي تقولها ليا فالتلفون تقولي متجيش يا سليمة الصباح، الطبيب راه مكاينش، ومانجيش، فهمتي كيفاش؟\"", "created_at": "2026-04-13T22:07:08.626107", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3909/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15212, "message_id": "AC1C0FBEF1BF50D392ADC69B25468D3D", "sender": "user", "message_type": "voice", "content": "[Voice message] \"Ah c’est pour cela، قلت لك أنا، قلت لك أنا ما عنديش مشكل، ولكن خاصني نشرح للطبيب، نجبرو شي حل آخر صافي. ماشي ضروري، حنا ما عمرنا ما كنزيّرو شي وحدة ولا هادي، ولكن غير ف الساعة ملي ما كانش... كنتي غتلغي لي الموعد وصافي، ما كاين حتى شي مشكل.\"", "created_at": "2026-04-13T22:07:29.552722", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3910/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15213, "message_id": "AC2B0A54A96ABCE2A1262CC06204557A", "sender": "user", "message_type": "voice", "content": "[Voice message] صافي دابا ما وقع والو، أنا عارفاها، أنا عارفة هما كاينين جوج، كاين واحد السيلكون، وواحد اللي كنت عملت أنا، كانوا جوج، و j'espère يكون مزيان، ما يخرجليش بحال هداك، عاوتاني نبقاو طالعين هابطين، صافي، هادشي اللي كاين.", "created_at": "2026-04-13T22:07:45.147345", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3911/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15214, "message_id": "A5EE0C766E4453C6A9C510D0B2BAAFF1", "sender": "bot", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio in Moroccan Darija:\n\n\"أه مدام سليمة، هاداك يعني باش ميبقاش يتّعاود فيهم مشكل، فهمتي؟ غادي نعدلو لك وحدين آخرين جديدين، ضروري كان خصّك تجي باش ناخذه لُومپرانط (l'empreinte)، فهمتي؟ دابا حْنا نعدلو لك وحدين آخرين جديدين، ونعدلو نحاولو نصلحو لك هادوك، وشوفي نتيا لي خدام لك، لي يسلكك.\"", "created_at": "2026-04-13T22:08:16.135504", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3912/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15216, "message_id": "AC91F465ED5716FC7047A3511BF03ABE", "sender": "user", "message_type": "voice", "content": "[Voice message] Of course, here is the transcription of the audio:\n\nصافي وخا، صافي أوكي، تا هذا حل. فهمتي؟ تا هذا حل، هادو مزيانين حيت فهمتي خصهم غير يتصلحو، داك المشكل اللي كان عندي اللي كنت كنشرح لو كان هو بيدو يقدر يقلك فعلا كاين. صافي لي بغيتو، بغيتو تصايبولي آخر أنا ماعنديش مشكل لأن أنا ما فرت على تا شي واحد شي حاجة، كنتو تصلحو هذا ها هو مزيان تصلحوه، أنا ما عندي تا شي مشكل فهمتي؟ les deux cas ça marche. هذا علاش؟ حيت هذا بالعبار ديالو معوض بكلشي ديالو، المشكل اللي عندو أنا قلتلك ها هي شافتني فالصباح ماقدش تا تعملي داكشي ديال العجينة ففمي را بالذراع باش شبرت العبار مسكينة بالذراع حمقتها لأن ما قدش الحريق هي شافت بيدا.\n\nI hope this helps!", "created_at": "2026-04-13T22:09:24.808381", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3913/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15217, "message_id": "AC03FAAC1F2A9D3CCF826FD4B193AE7E", "sender": "user", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (Arabic script):\n\n\"واليوم حيدتو، واليوما نهار كامل أنا حيدتو وكنعمل الدوا صافي باش نبرى، ولكن ما قدرتش ما نعملوشي لأنو كناكل بيه، وسمح لي عيطت ليك ف هاد الساعة هادي، نتينا وقيلة الزغبية خدامة دبا.\"\n\n**Transliteration (Latin script):**\n\"W lyouma 7eyedto, w lyouma nhar kamel ana 7eyedto o kan3mel dwa safi bach nebra, walakin ma qdertch ma na3mlouchi l’annaho kanakol bih, o sma7 liya 3iyett lik f had sa3a hadi, ntina waqila zghebiya khaddama daba.\"", "created_at": "2026-04-13T22:09:38.998965", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3914/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15218, "message_id": "AC00AAD2B4EF5245F3A395043ECEBAEF", "sender": "user", "message_type": "voice", "content": "[Voice message] مشيتي و نتي عندي عزيزة والله إلا سمية.", "created_at": "2026-04-13T22:09:44.983724", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3915/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15220, "message_id": "AC75FAAAB729BB861D24D76644B09F3F", "sender": "user", "message_type": "voice", "content": "[Voice message] شوف فالحالة ما كاينش الطبيب قولي ليا ما تجيش صافي، بلاش ما نجي، فهمتي كيفاش؟ هادشي علاش، غير مرّة خرى منّي ما يكونش الطبيب أنا ما نجيش وصافي هادشي اللي كاين، أحسن حاجة. \n\nحيت أنا صافي دبا 3 fois وأنا كن-répondais فداك الـ message ديالكم، اوكي، اوكي، اوكي، ce qui fait كتقولوا ليا واش غتجي واش غتجي، دونك j'ai répondu \"اوكي\" ça veut dire أنا بالنسبة ليا \"اوكي\" باش نتلاقا مع الطبيب، أمّا بالنسبة للعبار وداكشي ماشي مشكل فوقاش ما كان يتعبر، الواحد نشوفو المشكل نحلوه، et après نكملو اللي كاين. \n\nراه قالت لك فمّي، تخلعت ما قدرتش، واجعها بزاف وفمها من الفوق مريض.", "created_at": "2026-04-13T22:10:30.904114", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3917/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15941, "message_id": "AC977FD521EA8FFCE06E5D4CFFD457D3", "sender": "user", "message_type": "voice", "content": "[Voice message] Sure! Here is the transcription of the audio in Moroccan Darija:\n\n**Arabic Script:**\nسمية، كيف صبحتِ مزيانة؟ لاباس عليك، بخير؟ وتهلاو لنا في مستر عبد الخالق.\n\n**Latin Script (Transliteration):**\nSmiya, kif sbahti mziana? Labas alik, bikhir? W t'hallaw lna f Mister Abdelkhaleq.", "created_at": "2026-04-15T09:05:01.180429", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4163/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15942, "message_id": "A5797ECDDB6E8FAEC64EBDDD934CEACC", "sender": "bot", "message_type": "voice", "content": "", "created_at": "2026-04-15T09:05:21.270344", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4164/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15945, "message_id": "bot_AC977FD521EA8FFCE06E5D4CFFD457D3_4455", "sender": "bot", "message_type": "text", "content": "فهمتكوم، ولكن أنا assistant virtuel وماعنديش دراية بلي واقع برا هاد المحادثة أو شنو ترتب مع الطبيب مباشرة. بعثنا طلبكوم للفريق وغادي يتواصلوا بيكوم إن شاء الله 🙏🏻\n\nإلى محتاجين شي توضيح أو عندكوم شي سؤال آخر، أنا هنا رهن الإشارة ديالكوم. شكرا على الصبر ديالكوم ووقتكم.", "created_at": "2026-04-15T09:06:42.704757", "media_url": null, "media_mime_type": null}]...
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فهمتكوم، ولكن أنا assistant virtuel وماعنديش دراية فهمتكوم، ولكن أنا assistant virtuel وماعنديش دراية بلي واقع برا هاد المحادثة أو شنو ترتب مع الطبيب مباشرة. بعثنا طلبكوم للفريق وغادي يتواصلوا بيكوم إن شاء الله 🙏🏻
إلى محتاجين شي توضيح أو عندكوم شي سؤال آخر، أنا هنا رهن الإشارة ديالكوم. شكرا على الصبر ديالكوم ووقتكم....
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[{"id": 15168, "message_id": " [{"id": 15168, "message_id": "A542157F7A885323D5079A39DDBA55B4", "sender": "user", "message_type": "text", "content": "Hallo i have a question", "created_at": "2026-04-13T20:46:16.380092", "media_url": null, "media_mime_type": null}, {"id": 15169, "message_id": "A5DA72E57EF031F6C3B172BC9ABA7708", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-13T20:46:16.940233", "media_url": null, "media_mime_type": null}, {"id": 15170, "message_id": "bot_A542157F7A885323D5079A39DDBA55B4_3422", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 N'hésitez pas à nous dire comment on peut vous aider !", "created_at": "2026-04-13T20:46:31.177007", "media_url": null, "media_mime_type": null}]...
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Merci beaucoup pour votre message et bienvenue enc Merci beaucoup pour votre message et bienvenue encore une fois 😊 N'hésitez pas à nous dire comment on peut vous aider !...
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[{"id": 15168, "message_id": " [{"id": 15168, "message_id": "A542157F7A885323D5079A39DDBA55B4", "sender": "user", "message_type": "text", "content": "Hallo i have a question", "created_at": "2026-04-13T20:46:16.380092", "media_url": null, "media_mime_type": null}, {"id": 15169, "message_id": "A5DA72E57EF031F6C3B172BC9ABA7708", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-13T20:46:16.940233", "media_url": null, "media_mime_type": null}, {"id": 15170, "message_id": "bot_A542157F7A885323D5079A39DDBA55B4_3422", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 N'hésitez pas à nous dire comment on peut vous aider !", "created_at": "2026-04-13T20:46:31.177007", "media_url": null, "media_mime_type": null}, {"id": 15171, "message_id": "A52853E1BA126AFEE2FA89F7764A2EAE", "sender": "user", "message_type": "text", "content": "Do you speak durch or english", "created_at": "2026-04-13T20:46:51.338979", "media_url": null, "media_mime_type": null}, {"id": 15172, "message_id": "bot_A52853E1BA126AFEE2FA89F7764A2EAE_8548", "sender": "bot", "message_type": "text", "content": "Hello 😊 I speak English. How can I help you today?", "created_at": "2026-04-13T20:47:03.920021", "media_url": null, "media_mime_type": null}]...
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Hello 😊 I speak English. How can I help you today?
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[{"id": 15168, "message_id": " [{"id": 15168, "message_id": "A542157F7A885323D5079A39DDBA55B4", "sender": "user", "message_type": "text", "content": "Hallo i have a question", "created_at": "2026-04-13T20:46:16.380092", "media_url": null, "media_mime_type": null}, {"id": 15169, "message_id": "A5DA72E57EF031F6C3B172BC9ABA7708", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-13T20:46:16.940233", "media_url": null, "media_mime_type": null}, {"id": 15170, "message_id": "bot_A542157F7A885323D5079A39DDBA55B4_3422", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 N'hésitez pas à nous dire comment on peut vous aider !", "created_at": "2026-04-13T20:46:31.177007", "media_url": null, "media_mime_type": null}, {"id": 15171, "message_id": "A52853E1BA126AFEE2FA89F7764A2EAE", "sender": "user", "message_type": "text", "content": "Do you speak durch or english", "created_at": "2026-04-13T20:46:51.338979", "media_url": null, "media_mime_type": null}, {"id": 15172, "message_id": "bot_A52853E1BA126AFEE2FA89F7764A2EAE_8548", "sender": "bot", "message_type": "text", "content": "Hello 😊 I speak English. How can I help you today?", "created_at": "2026-04-13T20:47:03.920021", "media_url": null, "media_mime_type": null}, {"id": 15173, "message_id": "A500F4CAA4BFFA95ABDD6B88EFE97E4F", "sender": "user", "message_type": "text", "content": "I want to fix my crooked lower teeth without braces. Is that possible at your place? I would like to know what it costs, etc. I have to come from the Netherlands.", "created_at": "2026-04-13T20:49:15.042477", "media_url": null, "media_mime_type": null}, {"id": 15174, "message_id": "bot_A500F4CAA4BFFA95ABDD6B88EFE97E4F_6482", "sender": "bot", "message_type": "text", "content": "Yes, it is possible to fix crooked lower teeth without traditional braces at our clinic. We offer invisible aligners (clear aligners) as an alternative, which are very popular for adults who want a discreet solution.\n\nThe exact cost depends on your specific case and will be determined after an evaluation by Dr Haitham Boutaib. Would you like to book a consultation during your visit from the Netherlands?", "created_at": "2026-04-13T20:49:34.884807", "media_url": null, "media_mime_type": null}]...
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Yes, it is possible to fix crooked lower teeth wit Yes, it is possible to fix crooked lower teeth without traditional braces at our clinic. We offer invisible aligners (clear aligners) as an alternative, which are very popular for adults who want a discreet solution.
The exact cost depends on your specific case and will be determined after an evaluation by Dr Haitham Boutaib. Would you like to book a consultation during your visit from the Netherlands?...
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[{"id": 15168, "message_id": " [{"id": 15168, "message_id": "A542157F7A885323D5079A39DDBA55B4", "sender": "user", "message_type": "text", "content": "Hallo i have a question", "created_at": "2026-04-13T20:46:16.380092", "media_url": null, "media_mime_type": null}, {"id": 15169, "message_id": "A5DA72E57EF031F6C3B172BC9ABA7708", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-13T20:46:16.940233", "media_url": null, "media_mime_type": null}, {"id": 15170, "message_id": "bot_A542157F7A885323D5079A39DDBA55B4_3422", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 N'hésitez pas à nous dire comment on peut vous aider !", "created_at": "2026-04-13T20:46:31.177007", "media_url": null, "media_mime_type": null}, {"id": 15171, "message_id": "A52853E1BA126AFEE2FA89F7764A2EAE", "sender": "user", "message_type": "text", "content": "Do you speak durch or english", "created_at": "2026-04-13T20:46:51.338979", "media_url": null, "media_mime_type": null}, {"id": 15172, "message_id": "bot_A52853E1BA126AFEE2FA89F7764A2EAE_8548", "sender": "bot", "message_type": "text", "content": "Hello 😊 I speak English. How can I help you today?", "created_at": "2026-04-13T20:47:03.920021", "media_url": null, "media_mime_type": null}, {"id": 15173, "message_id": "A500F4CAA4BFFA95ABDD6B88EFE97E4F", "sender": "user", "message_type": "text", "content": "I want to fix my crooked lower teeth without braces. Is that possible at your place? I would like to know what it costs, etc. I have to come from the Netherlands.", "created_at": "2026-04-13T20:49:15.042477", "media_url": null, "media_mime_type": null}, {"id": 15174, "message_id": "bot_A500F4CAA4BFFA95ABDD6B88EFE97E4F_6482", "sender": "bot", "message_type": "text", "content": "Yes, it is possible to fix crooked lower teeth without traditional braces at our clinic. We offer invisible aligners (clear aligners) as an alternative, which are very popular for adults who want a discreet solution.\n\nThe exact cost depends on your specific case and will be determined after an evaluation by Dr Haitham Boutaib. Would you like to book a consultation during your visit from the Netherlands?", "created_at": "2026-04-13T20:49:34.884807", "media_url": null, "media_mime_type": null}, {"id": 15175, "message_id": "A56D870CF2607EF9F1847CEBC4D94F23", "sender": "user", "message_type": "text", "content": "<reply_to>We offer invisible aligners (clear aligners) as an alternative, which are very popular for adults who want a discreet solution.</reply_to> No i mean without brace or aligners", "created_at": "2026-04-13T20:50:23.923928", "media_url": null, "media_mime_type": null}, {"id": 15176, "message_id": "bot_A56D870CF2607EF9F1847CEBC4D94F23_3405", "sender": "bot", "message_type": "text", "content": "Thank you for clarifying! If you are looking to straighten your lower teeth without braces or aligners, the options are very limited. Most effective and safe solutions for correcting crooked teeth involve either braces or invisible aligners.\n\nSometimes, for very minor corrections, cosmetic treatments like reshaping, dental bonding, or veneers (facettes) can be considered, but these do not actually move the teeth—they only improve the appearance. Dr Haitham Boutaib would need to examine your teeth to see if such cosmetic options are suitable for your case.\n\nWould you like to book a consultation so the doctor can evaluate your situation and advise you on the best solution? If yes, may I have your full name to register your request?", "created_at": "2026-04-13T20:50:38.598566", "media_url": null, "media_mime_type": null}]...
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Thank you for clarifying! If you are looking to st Thank you for clarifying! If you are looking to straighten your lower teeth without braces or aligners, the options are very limited. Most effective and safe solutions for correcting crooked teeth involve either braces or invisible aligners.
Sometimes, for very minor corrections, cosmetic treatments like reshaping, dental bonding, or veneers (facettes) can be considered, but these do not actually move the teeth—they only improve the appearance. Dr Haitham Boutaib would need to examine your teeth to see if such cosmetic options are suitable for your case.
Would you like to book a consultation so the doctor can evaluate your situation and advise you on the best solution? If yes, may I have your full name to register your request?...
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[{"id": 15168, "message_id": " [{"id": 15168, "message_id": "A542157F7A885323D5079A39DDBA55B4", "sender": "user", "message_type": "text", "content": "Hallo i have a question", "created_at": "2026-04-13T20:46:16.380092", "media_url": null, "media_mime_type": null}, {"id": 15169, "message_id": "A5DA72E57EF031F6C3B172BC9ABA7708", "sender": "bot", "message_type": "text", "content": "Bonjour et bienvenue au Cabinet dentaire Tanger Bay \nمرحبا بكم فـ عيادة طنجة باي لطب الأسنان.\n\n Merci de nous indiquer en quoi nous pouvons vous aider afin que notre équipe puisse vous orienter au mieux.\nمن فضلكم، أخبرونا كيف يمكننا مساعدتكم لكي يتمكن فريقنا من توجيهكم بشكل مناسب\n\n📍 Localisation : https://maps.app.goo.gl/ZCXz3sMZkhk9diph7\n🌐 Site web : www.tangerbay.ma\n📧 Email :\ntangerbay01@gmail.com\n\n✅ Notre équipe vous répondra dans les plus brefs délais.\nسيقوم فريقنا بالرد عليكم في أقرب وقت ممكن", "created_at": "2026-04-13T20:46:16.940233", "media_url": null, "media_mime_type": null}, {"id": 15170, "message_id": "bot_A542157F7A885323D5079A39DDBA55B4_3422", "sender": "bot", "message_type": "text", "content": "Merci beaucoup pour votre message et bienvenue encore une fois 😊 N'hésitez pas à nous dire comment on peut vous aider !", "created_at": "2026-04-13T20:46:31.177007", "media_url": null, "media_mime_type": null}, {"id": 15171, "message_id": "A52853E1BA126AFEE2FA89F7764A2EAE", "sender": "user", "message_type": "text", "content": "Do you speak durch or english", "created_at": "2026-04-13T20:46:51.338979", "media_url": null, "media_mime_type": null}, {"id": 15172, "message_id": "bot_A52853E1BA126AFEE2FA89F7764A2EAE_8548", "sender": "bot", "message_type": "text", "content": "Hello 😊 I speak English. How can I help you today?", "created_at": "2026-04-13T20:47:03.920021", "media_url": null, "media_mime_type": null}, {"id": 15173, "message_id": "A500F4CAA4BFFA95ABDD6B88EFE97E4F", "sender": "user", "message_type": "text", "content": "I want to fix my crooked lower teeth without braces. Is that possible at your place? I would like to know what it costs, etc. I have to come from the Netherlands.", "created_at": "2026-04-13T20:49:15.042477", "media_url": null, "media_mime_type": null}, {"id": 15174, "message_id": "bot_A500F4CAA4BFFA95ABDD6B88EFE97E4F_6482", "sender": "bot", "message_type": "text", "content": "Yes, it is possible to fix crooked lower teeth without traditional braces at our clinic. We offer invisible aligners (clear aligners) as an alternative, which are very popular for adults who want a discreet solution.\n\nThe exact cost depends on your specific case and will be determined after an evaluation by Dr Haitham Boutaib. Would you like to book a consultation during your visit from the Netherlands?", "created_at": "2026-04-13T20:49:34.884807", "media_url": null, "media_mime_type": null}, {"id": 15175, "message_id": "A56D870CF2607EF9F1847CEBC4D94F23", "sender": "user", "message_type": "text", "content": "<reply_to>We offer invisible aligners (clear aligners) as an alternative, which are very popular for adults who want a discreet solution.</reply_to> No i mean without brace or aligners", "created_at": "2026-04-13T20:50:23.923928", "media_url": null, "media_mime_type": null}, {"id": 15176, "message_id": "bot_A56D870CF2607EF9F1847CEBC4D94F23_3405", "sender": "bot", "message_type": "text", "content": "Thank you for clarifying! If you are looking to straighten your lower teeth without braces or aligners, the options are very limited. Most effective and safe solutions for correcting crooked teeth involve either braces or invisible aligners.\n\nSometimes, for very minor corrections, cosmetic treatments like reshaping, dental bonding, or veneers (facettes) can be considered, but these do not actually move the teeth—they only improve the appearance. Dr Haitham Boutaib would need to examine your teeth to see if such cosmetic options are suitable for your case.\n\nWould you like to book a consultation so the doctor can evaluate your situation and advise you on the best solution? If yes, may I have your full name to register your request?", "created_at": "2026-04-13T20:50:38.598566", "media_url": null, "media_mime_type": null}, {"id": 15179, "message_id": "A581CA1CF57B52B35A53B7A6490AAEA0", "sender": "user", "message_type": "text", "content": "<reply_to>Sometimes, for very minor corrections, cosmetic treatments like reshaping, dental bonding, or veneers (facettes) can be considered, but these do no...</reply_to> Yeah its to look like its straight", "created_at": "2026-04-13T20:52:34.319207", "media_url": null, "media_mime_type": null}, {"id": 15180, "message_id": "bot_A581CA1CF57B52B35A53B7A6490AAEA0_3378", "sender": "bot", "message_type": "text", "content": "Thank you for explaining! For making your teeth look straight without moving them, cosmetic options like veneers (facettes) or dental bonding might be possible, depending on your case.\n\nDr Haitham Boutaib will need to see your teeth to confirm if this solution is suitable for you and to give you an exact price. Would you like to book a consultation during your visit from the Netherlands? If yes, could you please share your full name so I can register your request?", "created_at": "2026-04-13T20:52:47.594191", "media_url": null, "media_mime_type": null}]...
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Thank you for explaining! For making your teeth lo Thank you for explaining! For making your teeth look straight without moving them, cosmetic options like veneers (facettes) or dental bonding might be possible, depending on your case.
Dr Haitham Boutaib will need to see your teeth to confirm if this solution is suitable for you and to give you an exact price. Would you like to book a consultation during your visit from the Netherlands? If yes, could you please share your full name so I can register your request?...
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[{"id": 15144, "message_id": " [{"id": 15144, "message_id": "bot_A59F8F88BE242030B4D638658E088FA0_8444", "sender": "bot", "message_type": "text", "content": "مرحبا 😊 واخا تعطيني الإسم الكامل ديالك؟", "created_at": "2026-04-13T19:09:26.483806", "media_url": null, "media_mime_type": null}, {"id": 15145, "message_id": "A5C7CC747283B14B37C9A12452B32916", "sender": "user", "message_type": "text", "content": "سناء الخقوني", "created_at": "2026-04-13T19:09:40.107265", "media_url": null, "media_mime_type": null}, {"id": 15146, "message_id": "bot_A5C7CC747283B14B37C9A12452B32916_5188", "sender": "bot", "message_type": "text", "content": "شكرا سناء الخقوني 😊 واش ممكن تقولي ليا واش كتفضلي شي وقت معين غدا؟ وصافي غادي نبلغ الفريق إن شاء الله. شنو الوقت اللي مناسبك؟", "created_at": "2026-04-13T19:09:53.459029", "media_url": null, "media_mime_type": null}, {"id": 15147, "message_id": "A516FCA76BE56B5A304F9D7432506ADD", "sender": "user", "message_type": "text", "content": "مع 11.30 او 12", "created_at": "2026-04-13T19:10:17.638934", "media_url": null, "media_mime_type": null}, {"id": 15151, "message_id": "bot_A516FCA76BE56B5A304F9D7432506ADD_4140", "sender": "bot", "message_type": "text", "content": "شكرا سناء الخقوني، وصل الطلب ديالك وغادي نبلغ الفريق باش يتواصلوا معاك ويأكدو الوقت اللي طلبتي إن شاء الله 😊\nدير فبالك أن الموعد غادي يتأكد غير بعد ما يتواصل معاك الفريق مباشرة 🙏🏻", "created_at": "2026-04-13T19:10:35.598987", "media_url": null, "media_mime_type": null}, {"id": 15152, "message_id": "A5A92234CC6B1F3015229FD88D38878B", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija and French:\n\n**Arabic Script:**\n\"سلام عليكم مدام سناء، كي دايرة مزيان؟ بخير؟ الصحة لاباس؟ مدام سناء غدا إن شاء الله في الصباح نرد عليك على حساب الرونديفو.\"\n\n**Latin Script (Transliteration):**\n\"Salamu Alaykom Madame Sanae, ki dayra mezian? Bekhir? Seha labas? Madame Sanae ghedda inchallah f sbe7 nrod 3lik 3la hsab r-rendez-vous.\"\n\n**English Translation (for context):**\n\"Peace be upon you, Madame Sanae. How are you doing? Are you well? Is your health good? Madame Sanae, tomorrow morning, God willing, I will get back to you regarding the appointment.\"", "created_at": "2026-04-13T19:11:09.473460", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/3896/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15153, "message_id": "A57B810AAB6CC9C086A77460A93BB36D", "sender": "user", "message_type": "text", "content": "صافي واخا ان شاء الله", "created_at": "2026-04-13T19:11:31.432997", "media_url": null, "media_mime_type": null}, {"id": 15512, "message_id": "A54A526DDC8F1FFCD68D8AE7C1F3FC19", "sender": "bot", "message_type": "voice", "content": "[Voice message] Here is the transcription of the audio in Moroccan Darija (using Arabic script and Latin script) and French:\n\n**Arabic Script:**\nسلام، كيدايرة لاباس؟ بخير؟ الصحة لاباس؟ دابا مابقيتيش بغيتي rendez-vous ناخذوا ليك؟ غدا مع شمن ساعة كتنعسي؟\n\n**Latin Script:**\nSalam, kidayra labas? Bikhir? Seha labas? Daba mabaqitich bghiti rendez-vous nakhedou lik? Ghada m3a chmen sa3a katne3ssi?\n\n**Translation (for context):**\n\"Hello, how are you? Is everything okay? Good? Is your health okay? So, you no longer want me to get an appointment for you? Tomorrow, what time do you go to sleep?\"", "created_at": "2026-04-14T12:04:26.019695", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4028/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 15950, "message_id": "A56F09524F7C61EE89F624C7DFAE3D4A", "sender": "bot", "message_type": "voice", "content": "[Voice message] صباح الخير، كي صبحتي مزيان؟ بخير؟ الصحة لاباس؟ سناء، آه، كنت بغيت ناخذ رُونديفو (RDV) وقُلت ليك لبارح زعما فوقاش ناخذ الرُّونديفو ما رديتيش عليا، شوفي شي وقت كيناسبك وقوليه ليا باش ناخذ الرُّونديفو.", "created_at": "2026-04-15T09:08:51.165064", "media_url": "/api/v1/chatbots/46/knowledge-bases/media/files/4167/download", "media_mime_type": "audio/ogg; codecs=opus"}, {"id": 16682, "message_id": "A5B9A0988D65C38D6D00FC021640F5BD", "sender": "bot", "message_type": "text", "content": "Salam alikom", "created_at": "2026-04-16T11:47:15.805881", "media_url": null, "media_mime_type": null}, {"id": 16788, "message_id": "A5344CB098AD996E3E462C233192BB71", "sender": "user", "message_type": "text", "content": "سلام انا غنأجل ان شا الله", "created_at": "2026-04-16T14:05:56.386193", "media_url": null, "media_mime_type": null}, {"id": 16792, "message_id": "bot_A5344CB098AD996E3E462C233192BB71_5346", "sender": "bot", "message_type": "text", "content": "واخا سناء، بلغنا الفريق وغادي يتواصلوا بيك إن شاء الله 🙏🏻 يلا بغيتي تحددي موعد جديد فالمستقبل، غير تواصلي معانا وقتما بغيتي.", "created_at": "2026-04-16T14:06:35.675482", "media_url": null, "media_mime_type": null}]...
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واخا سناء، بلغنا الفريق وغادي يتواصلوا بيك إن شاء واخا سناء، بلغنا الفريق وغادي يتواصلوا بيك إن شاء الله 🙏🏻 يلا بغيتي تحددي موعد جديد فالمستقبل، غير تواصلي معانا وقتما بغيتي....
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[{"id": 15124, "message_id": " [{"id": 15124, "message_id": "AC6428B6F5A6BF7D2FDFB3ACAFC1E68E", "sender": "user", "message_type": "text", "content": "Salam", "created_at": "2026-04-13T18:11:52.261799", "media_url": null, "media_mime_type": null}, {"id": 15125, "message_id": "AC874188ADF291E5183F8C0525E72F07", "sender": "user", "message_type": "text", "content": "👍", "created_at": "2026-04-13T18:12:05.906215", "media_url": null, "media_mime_type": null}, {"id": 15126, "message_id": "bot_AC874188ADF291E5183F8C0525E72F07_8952", "sender": "bot", "message_type": "text", "content": "وعليكم السلام ورحمة الله، أنا assistant ديال Centre Dentaire Tanger Bay وأنا هنا رهن الإشارة ديالكوم. واخا تقولولي شنو محتاجين 😊", "created_at": "2026-04-13T18:12:15.142322", "media_url": null, "media_mime_type": null}]...
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وعليكم السلام ورحمة الله، أنا assistant ديال Centr وعليكم السلام ورحمة الله، أنا assistant ديال Centre Dentaire Tanger Bay وأنا هنا رهن الإشارة ديالكوم. واخا تقولولي شنو محتاجين 😊...
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