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🔔 Intervention Humaine Requise
Nom de l'Agent 🔔 Intervention Humaine Requise
Nom de l'Agent IA : Dr Hicham Dinani
Raison : Patient asks about attending sessions without immediate payment due to financial delay
Client : Amina Azzouzi
Téléphone : 212647292141...
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بلغنا الدكتور DINANI، وغادي يتاصلوا بيك قريبا إن ش بلغنا الدكتور DINANI، وغادي يتاصلوا بيك قريبا إن شاء الله باش يناقشوا معاك الموضوع. 😊...
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<reply_to>بلغنا الدكتور DINANI، وغادي يتاصلو <reply_to>بلغنا الدكتور DINANI، وغادي يتاصلوا بيك قريبا إن شاء الله باش يناقشوا معاك الموضوع. 😊</reply_to> Okk...
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العفو، مرحبا بك Amina 😊 إذا احتجتي أي حاجة أخرى، ح العفو، مرحبا بك Amina 😊 إذا احتجتي أي حاجة أخرى، حنا رهن الإشارة ديالك....
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[Image analysis] [Image analysis failed]
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[Image analysis] ```json
{
"visible_domain&# [Image analysis] ```json
{
"visible_domain": "oral_photo",
"image_quality": {
"score": "good",
"issues": []
},
"description": "This is an intraoral clinical photograph showing the mandibular (lower) arch in occlusal view. The dental arch is fully visible from first molar to first molar bilaterally. Cheek retractors are used for better visualization. The teeth appear mostly intact, but there is notable brownish discoloration and buildup, particularly on the lingual surfaces of the lower anterior teeth and premolars on both sides. The gum tissues appear generally pink but display mild erythema (redness) and slight swelling along the marginal gingiva of lower incisors. No significant visible carious lesions, obvious fractures, or restorations are present. The alignment appears mildly crowded in the mandibular anterior zone. No orthodontic appliances or prostheses are present. Plaque and calculus (tartar) deposits are visible, especially on the lingual surfaces of anterior teeth.",
"dental_observations": {
"applicable": true,
"teeth_present": "all",
"teeth_condition": [
{
"location": "front_lower",
"observation": "Brownish deposits and visible plaque/calculus on lingual surfaces. Mild crowding visible.",
"severity_signal": "moderate"
},
{
"location": "lower_left",...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2114/download...
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[Image analysis] ```json
{
"visible_domain&# [Image analysis] ```json
{
"visible_domain": "oral_photo",
"image_quality": {
"score": "good",
"issues": []
},
"description": "The image shows an intraoral view of the lower dental arch with the tongue retracted upward out of view. Both left and right quadrants are visible, as well as the anterior lower teeth. The teeth in the mandibular arch are present, and the gingival tissue is visible. There is a notable presence of brownish calculus or staining along the gumline and interproximal surfaces of multiple posterior teeth in both quadrants. The enamel surfaces appear intact with no obvious large cavities or fractures. The mucosa of the floor of the mouth appears healthy, smooth, pink, and moist. No visible lesions, swelling, or signs of active inflammation on the mucosa, but deposits near the gumline can be observed.",
"dental_observations": {
"applicable": true,
"teeth_present": "all",
"teeth_condition": [
{
"location": "lower_left",
"observation": "Brownish deposits/staining present on molars and premolars near the gumline and interproximal areas. Enamel generally intact.",
"severity_signal": "mild"
},
{
"location": "lower_right",
"observation": "Brownish deposits/staining present on molars and premolars near the...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2115/download...
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3EB02C05B9572C54C3FF41
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image
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[Image analysis] ```json
{
"visible_domain&# [Image analysis] ```json
{
"visible_domain": "dental_photo",
"image_quality": {
"score": "good",
"issues": []
},
"description": "The image shows an intraoral mirror view focusing on the lower anterior teeth of an adult patient. The gingival tissues, labial mucosa, and lingual surfaces of the lower incisors and canines, as well as parts of the premolars, are clearly visible. The photograph shows a significant accumulation of yellowish-brown calculus and plaque deposits on the lingual surfaces of the lower anterior teeth. The gum tissue appears slightly erythematous in some areas, particularly in the interproximal regions. The teeth are generally intact with no obvious large caries, fractures, or major restorations visible in this view. Alignment of the lower anterior teeth appears crowded, especially in the central region.",
"dental_observations": {
"applicable": true,
"teeth_present": "partial",
"teeth_condition": [
{
"location": "front_lower",
"observation": "Significant yellowish-brown calculus and plaque deposits on the lingual surfaces of the lower incisors and canines. Crowding is visible in this region. No visible caries or large restoration.",
"severity_signal": "significant"
},
{
"location": "lower_left",
"observation": "Calculus deposits are visible...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2116/download...
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3EB00E0AFDBC797CCF3A5C
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image
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[Image analysis] ```json
{
"visible_domain&# [Image analysis] ```json
{
"visible_domain": "oral_photo",
"image_quality": {
"score": "good",
"issues": []
},
"description": "This is an intraoral clinical photo showing the upper dental arch and part of the lower teeth. The image has been taken with cheek retractors in place to provide a clear view of the maxillary (upper) teeth and palate. All upper teeth from the first molar on the right to the first molar on the left are visible. The occlusal (biting) surfaces, buccal (cheek) surfaces, and some of the palatal surfaces of the upper teeth are visible. The hard palate, rugae, and surrounding mucosa look normal in color and texture. The gum tissue is pink with no obvious swelling or ulceration. There is mild to moderate yellowish-brown staining or calculus present on the palatal surfaces near the gum line, especially on the upper front teeth. The biting surfaces of the premolars and molars show some brownish fissures and slight discoloration in grooves. The lower teeth incisal edges are also partially visible at the bottom of the image.",
"dental_observations": {
"applicable": true,
"teeth_present": "all",
"teeth_condition": [
{
"location": "upper_right",
"observation": "Molars and premolars present, fissures...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2117/download...
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3EB07EBA67ECA42049C0A5
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image
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[Image analysis] ```json
{
"visible_domain&# [Image analysis] ```json
{
"visible_domain": "oral_photo",
"image_quality": {
"score": "good",
"issues": []
},
"description": "This is a high-quality intraoral photograph showing the front and side views of both upper and lower teeth with lips and cheeks retracted. The gingiva is visible around all teeth. The image clearly displays the color, shape, alignment, and surface of teeth and adjacent gum tissue. Teeth appear natural, no obvious restorations are present. There are some mild discolorations and slight variation in tooth shade, with lower anterior teeth being more yellow than uppers, and mild visible calculus deposition. Tooth alignment presents minor crowding in the lower anterior region.",
"dental_observations": {
"applicable": true,
"teeth_present": "all",
"teeth_condition": [
{
"location": "front_upper",
"observation": "Maxillary central and lateral incisors appear intact with some light staining towards incisal edge. No obvious caries or fractures.",
"severity_signal": "mild"
},
{
"location": "front_lower",
"observation": "Mandibular anterior teeth present with visible crowding and rotated appearance, especially central and lateral incisors. More yellowish hue compared to upper teeth. Visible calculus at the gumline.",
"severity_signal": "mild"
},
{
"location...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2118/download...
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3EB0E8F5F9F6F49819455F
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image
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[Image analysis] ```json
{
"visible_domain&# [Image analysis] ```json
{
"visible_domain": "oral_photo",
"image_quality": {
"score": "good",
"issues": []
},
"description": "The image shows a close-up intraoral view of an adult mouth. The lips are retracted with a dental cheek retractor, fully exposing the upper and lower teeth and gingiva. All anterior and premolar teeth are visible, with partial visualization of the first molars. The teeth display a yellowish shade with some areas of whiter enamel, especially on the upper front teeth. There are no obvious carious lesions, chips, or fractures visible. Mild to moderate gingival redness is noted, particularly at the lower anterior region, with some apparent recession exposing more of the tooth root. The gingival contours are uneven, and some papillae appear blunted. The teeth present mild crowding in the lower incisors, and there is some overlapping. The alignment of the upper and lower arches is generally acceptable, though midline is slightly off. The visible oral mucosa appears moist, with no ulceration or white lesions observed. There are no apparent restorations, crowns, fillings, or orthodontic appliances. No visible calculus, though some mild yellow staining may be present at the cervical third of the teeth.",
"dental_observations": {
"applicable": true,
"teeth_present": "all",
"teeth_condition": [
{
"location":...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2119/download...
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3EB0E4A567989A9132E89B
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[Image analysis] [Image analysis failed]
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3AA0EE6EA41DB5983919
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user
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text
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Morad mghyjich lyouma )
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?
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O hada ja lyouma ?
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AC0C44ADCA3EBE00E5798519FA6E58B2
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Slm
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AC931E90F02E9168CEBE5DECA6395E8F
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voice
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[Voice message] Sure! Here is the transcription of [Voice message] Sure! Here is the transcription of the audio in Moroccan Darija and French:
**Arabic Script:**
"السلام عليكم بلال، صا با مزيان؟ سي بون ها نتا تقدر تجي نهار الأربعاء فالعشية إن شاء الله، يعني غدا فالعشية تجي، ابتداء من التلاتة ونص حتى لسبعة حنا فلكابيني، تجي تسنى النوبة ديالك."
**Latin Script (Transliteration):**
"Salam oualaikoum Bilal, ça va mzyan? C'est bon ha nta t9der tji nhar l'arba3 f l'achiya incha'Allah, ya3ni ghedda f l'achiya tji, btida'an men tlata o ness hta l seb3a hna f le cabinet, tji tsenna nouba dyalk."...
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/api/v1/chatbots/40/knowledge-bases/media/files/21 /api/v1/chatbots/40/knowledge-bases/media/files/2122/download...
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2026-03-31T08:59:50.657927
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Salam 3alikom
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2026-03-31T09:03:37.454657
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<reply_to>Slm cv smhli 3la lyoma ma9drtxi nj <reply_to>Slm cv smhli 3la lyoma ma9drtxi nji</reply_to> Maxi mochkil...
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<reply_to>O hada ja lyouma ?</reply_to> <reply_to>O hada ja lyouma ?</reply_to> No hada hdat m3ah barah...
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<reply_to>Morad mghyjich lyouma )</reply_ <reply_to>Morad mghyjich lyouma )</reply_to> No ajla howa msafar...
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Meayach ?
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<reply_to>O hada ja lyouma ?</reply_to> <reply_to>O hada ja lyouma ?</reply_to> 3ando rdv f3xiya m3a dr riad...
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07
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2026-04-02T18:57:54.459860
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Oksf
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Chof lwaqt li ykon mrkhof
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Hitaxh kiqdar yteatal o kidar dhass wiya
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<reply_to>Hitaxh kiqdar yteatal o kidar dhas <reply_to>Hitaxh kiqdar yteatal o kidar dhass wiya</reply_to> Ok...
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Jat amal
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Dakhloha salle
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Ok
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3aytt femme de menagerie bghat thdar m3ak 9otla kh 3aytt femme de menagerie bghat thdar m3ak 9otla khadam m3ak patiente...
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Salam alikom
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2123/download...
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[Voice message] Here is the transcription of the a [Voice message] Here is the transcription of the audio in Moroccan Darija:
**Arabic Script:**
السلام عليكم، كيف دايرة لاباس؟ مزيان، بخير؟ وقتاش بغيتي تاخد الـ rendez-vous باش ناخد الـ rendez-vous؟
**Latin Script:**
Salam alaykoum, kif dayra labas? Mezyan, bikhir? Wqtach bghiti takhoud rendez-vous bach nakhoud l-rendez-vous?...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2124/download...
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audio/ogg; codecs=opus
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2026-03-31T09:43:56.836295
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[Voice message] Here is the transcription of the a [Voice message] Here is the transcription of the audio:
**Arabic Script:**
آه، وخا نتجمعوا فالعشية مع التلاتة ونص.
**Latin Script (Darija):**
Ah, wakha ntjma3ou fl-3chiya m3a t-tlata w nuss.
**Translation (for context):**
"Ah, okay, we'll meet in the afternoon at 3:30."...
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2125/download...
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[Voice message] ألو ألو سيدي، عندي عُمر جوايه فالع [Voice message] ألو ألو سيدي، عندي عُمر جوايه فالعشية، لقاتني عندك الخمسة فالعشية مع التلاتة ونص خاوية....
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/api/v1/chatbots/46/knowledge-bases/media/files/21 /api/v1/chatbots/46/knowledge-bases/media/files/2126/download...
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2026-03-31T10:01:21.741828
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